People and Performance: Tools, Techniques & Wellbeing at BUNI Travel

This report examines the crucial role of people management in enhancing organizational performance, with a specific focus on BUNI Travel. It details various tools and techniques, including performance appraisals, 360-degree feedback, key performance indicators, personal development plans, and reward and recognition programs, and how these can be deployed to improve employee performance and motivation. The report also emphasizes the significance of employee wellbeing, covering both physical and mental aspects, and how initiatives like health plans, on-site gyms, and engagement programs can foster employee loyalty, improve engagement, and boost productivity. Ultimately, the report concludes that prioritizing employee wellbeing and implementing effective performance management strategies are essential for achieving organizational goals and sustaining a competitive advantage at BUNI Travel.

People and Performance

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Tools and techniques to improve organizational performance:..................................................3
Role of employee wellbeing in improving motivation and performance: .................................6
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................1
.........................................................................................................................................................2
APPENDIX......................................................................................................................................2

INTRODUCTION
People refer to the human resource working in an organization and utilizing all the other
resources of the business to achieve the overall goals of the company. Human resource
management is the strategic approach through which businesses gain a competitive advantage by
managing the people effectively and efficiently. This report will discus the tools and techniques
that can be deployed in an organization in order improve the performance. The report will outline
the effective role of employee wellbeing at BUNI travel in improving employee motivation and
performance. The report will highlight how employee wellbeing is closely linked to employee
motivation and increase their performance.
MAIN BODY
Tools and techniques to improve organizational performance: Performance Appraisals: It means reviewing employee job performance and
contribution towards the achievement of goals by the company on regular basis. For
assuring that the output of the performance appraisal tool is in right amount, employee
take care that process of appraisal is true and fair and is formed after constructive two-
way process of communication (Cameron and Green, 2019). When all the mentioned
points are kept in mind the performance appraisal process motivates and boosts employee
morale. The performance appraisals technique will help BUNI travel to create career
growth opportunities for the employees. This technique will improve the performance of
the employees of the company. Performance appraisal programs includes evaluation of
the employee performance in order to review their compensation making increment in
their existing pay. Performance of employees are evaluated and feedbacks are given to
them. Receiving good feedback motivates them to work harder and improves the overall
organizational performance. Corrective feedback create awareness among the employees
regarding the spots they are making mistakes at and gives them chance to improve on the
point out areas. Dedicated training programs can be implemented making employees
learn new skills. Hence, improving the performance. 360-degree Feedback: It is a process through which employee receive 360 degree
feedback that is completely confidential and anonymous. The feedbacks received by the
employee are from their colleagues. Employees are evaluated and assessed through 360

degree feedback. The feedback can be internal or external. With the 360 degree feedback
technique BUNI travel can help its employees to be self-aware about their strengths and
weaknesses (Singh and et.al., 2021). This awareness motivates employees to improve and
develop themselves. This technique is very beneficial as it helps employees to bridge the
gap between what they think about their work that they do for the company and what are
others' opinions regarding their work. It benefits organization and also acts as guiding
tool for the employees. 360 degree feedback increases the transparency within the
organization and establishes the relation based on trust. Key Performance Indicators: Key performance indicators are the set of indicators that
are quantifiable measurements that are used to estimate overall long term performance of
a company. Through key performance indicators the company's strategic, financial and
operational achievements are compared with its competitors (Mone and London, 2018).
Key performance indicators is beneficial for BUNI travel as it will help in understanding
complex statuses by saving time and increasing the efficiency in management.
Formulation of goals and appropriate effective measures for their implications are the
tasks that can be done with ease by the organization through key performance indicators.
Quick adaptation to new situations or circumstances that were unpredictable can be done
through efficiency in communication. KPIs boost efficiency in communication provided
that sound mental model in context of team members is in place. Proper formulation of
key performance indicators minimizes biases and provides focus on real facts and figures.
Minimized biases improves the decision quality and uncertainty in risk management also
reduces. Personal Development Plans: A personal development plan is also called as a PDP. PDP
is an action plan. This action plan is used for the identification of the goals and things an
individual wants to achieve. It determines the strengths and weaknesses of an individual.
Personal development plan point out the areas in which improvements and developments
are need to be done for meeting the ultimate goals. It recognizes what should be done to
achieve the goals (Bastas and Liyanage, 2018). It also spots the areas that can hinder the
progress. Using the technique of personal development plans BUNI travel can have
multidimensional benefits. PDP will provide the company with clear goals. It will
increase the employability of its employees. The motivation of the employees working

within the organization gets assured. The company can track its progress and make
improvements to the sense of its purposes. Mental wellbeing of the employees working
within the organization enhances and their stress will decrease. These benefits of personal
development plans will result in increasing organizational performance for the overall
achievement of organizational goals.
 Reward And Recognition Programmes: When good performance by the employees are
recognized and rewarded they are motivated and will to give more of their efforts for the
achievement of overall mission of the company. Reward and recognition are important
part of performance management system (Shahi and et.al., 2020). It creates a culture
where high performers are celebrated. An effective implementation of reward and
recognition programmes at BUNI travel will increase the employee motivation within the
company and helps the employees to stay in track and maintain a positive attitude
towards their job performance. It will enable the enterprise to show the appreciation
towards the hard work that the employees of the organization do. Reward programmes
encourage friendly competition among the employees of the company. The employees
will start comparing their performances with their co-workers to get better benefits next
time. This healthy competition within the company's employee will improve the overall
performance of the organization. For getting better rewards employees will actively
engage with the organization heads or their superiors. This engagement will enhance the
relationship between the employee and employer making employees more attached to the
goals and missions of their employer. It will result in increase employee productivity to
meet organizational goals. Employees will ensure high quality in their work to get better
rewards. Employee retention boosts with effective reward and recognition strategies. The
reason behind increasing employee retention is that employees desire to work with the
company that values and appreciates the efforts they put in. Employee retained in the
company for long time is benefited for the company as old employees are more
experienced and attached to the organization. In addition, these programmes creates a
positive workplace because the employees are satisfied, motivated and appreciated. Thus,
these techniques will have a large and positive impact in increasing organizational
performance at BUNI travel.

Role of employee wellbeing in improving motivation and performance:
Employee Well-being: It is the way by which work, expectations, workplace of an
employee affects his health and happiness. Through employee wellbeing the health of all the
employees working within organization is optimized. Employee wellbeing is a broader concept
that considers mental wellbeing along with the physical wellbeing of an employee.
Physical wellbeing refers to the ability of maintaining life of healthy quality. Healthy
quality life allows employees to do their day to day tasks related to their job profile without the
experience of over fatigue and physical stress. Physical wellbeing comprises taking complete
care of body with realization of all those activities that are necessary for healthy lifestyle.
Mental wellbeing is an important part of persons overall health. Mental wellbeing is a
state of flourishing in varied areas of life such as relationships, work, play, etc.
Role of employee wellbeing Keep employees loyal to the organization: Employers providing comprehensive health
plans or nutrition programs within the company to gives the employees access to healthy
meals. These actions by employers result in making employees think that they are value,
their efforts are appreciated by the organization. Employees start enjoying the time they
spend working with the company, and they more easily live a life that enables them to
maintain healthy lifestyle (Pagán-Castaño, Maseda-Moreno and Santos-Rojo, 2020).
There are several ways by which employers can help employees maintaining healthy life
style. For instance, on site gym, membership to local gyms and exercise programs by the
company helps in creating eagerness among employees to work for the organization.
When other employers in competition does not offer such opportunities employees
remain motivated and loyal towards the organization. Thus, BUNI travel with proper
employee wellbeing schemes or programmes can have employees who are loyal to the
company. Having employee loyalty will have the benefit of enhanced employee
productivity resulting in increased profiting earning by the company. Loyal employees
will help in creating a good image of BUNI travel among customers and local people.
The increased loyalty of employee because of employee wellbeing initiatives will not
only entail motivation within the enterprise but it will also attract skilled and talented
people to the company.

 Create Competition: Offering employee wellbeing schemes by an organization, makes
the company one step ahead in the competition in the industry. Job seekers are fascinated
for applying and working for the company even if the pay or compensation of the
company is little lower than what the competitors have to offer (Miao and Cao, 2019).
For BUNI travel if more people want to work for the company it will motivate its existing
employees, seeing that the company is being considered as ideal employer in the society.
The employees will have pride working for the company and this feeling of being proud
will have its positive impact on working of the employees. Improve employee engagement: Happy employees are more likely to get engaged with
the organization. When employer thinks about the employees' benefits and care for them,
they also get attached to the organization and its goals emotionally. This emotional
connection of employees with the company motivates them to work and give their best to
the company (Loon, Otaye-Ebede and Stewart, 2019). Employees engagement with their
colleagues and co-workers and, active and joyful communication sessions with their
bosses in company programs initiates creative of work culture from the lowest level
within the organization. Health incentives given by employers help in improving the
engagement statistics of the company. Improve business reputation: Employer taking out time in order to engage with the
employees and spending money for the improvements in the lives of employees. These
all actions make an employer who emphasis on the health of the employees (Ogbonnaya
and Messersmith, 2019). Hence, making the employer a good employer and improves the
reputation of the employer. Employees get motivate and their performances boost up as a
result of the good deeds by their employer that creates a feeling of being valued by the
organization. More productive and focused employees are made: People who have right nutrients, stay
hydrated, eat foods that boost the brain performs better at their workplace. With
improvement in the food quality the productivity of employee increases. Taking care of
employees of the BUNI travel by the company will enhance their daily lives (Inceoglu
And et.al., 2018). The success of the company gets assured.
 Linked to high performance: High performance is advantageous for organization as well
as employees. For high performance employee wellbeing is essential so it is important for

BUNI travel to eliminate all those factors that have adverse effect on employee
wellbeing. Wellbeing of one employee affects the performance of other employee along
with the individual employee performance. Workplace is a place of social environment
that means all the employees interact with each other so influence of one employee's
wellbeing carries to the performance of others.
CONCLUSION
Based on this report the meaning of people and effective role of human resource
management has been highlighted. The report has outlined the tools and techniques that can be
used by Buni travel to improve the organizational performance. The report has critically pointed
out the various techniques that can help the company to increase the organizational performance
through making efforts in employee engagement improvements. Report also discussed the
effective role of wellbeing of employee in improving their motivation and performance.

REFERENCES
Cameron, E. and Green, M., 2019. Making sense of change management: A complete guide to
the models, tools and techniques of organizational change. Kogan Page Publishers.
Singh, S.K. and et.al., 2021. Top management knowledge value, knowledge sharing practices,
open innovation and organizational performance. Journal of Business Research. 128.
pp.788-798.
Mone, E. M. and London, M., 2018. Employee engagement through effective performance
management: A practical guide for managers. Routledge.
Bastas, A. and Liyanage, K., 2018. Sustainable supply chain quality management: A systematic
review. Journal of cleaner production. 181. pp.726-744.
Shahi, T. and et.al., 2020. Behavioral Factors Affecting Talent Management: Meta-Synthesis
Technique. Iranian Journal of Management Studies. 13(1). pp.117-137.
Pagán-Castaño, E., Maseda-Moreno, A. and Santos-Rojo, C., 2020. Wellbeing in work
environments. Journal of Business Research. 115. pp.469-474.
Miao, R. and Cao, Y., 2019. High-performance work system, work well-being, and employee
creativity: Cross-level moderating role of transformational leadership. International
journal of environmental research and public health. 16(9). p.1640.
Ogbonnaya, C. and Messersmith, J., 2019. Employee performance, well‐being, and differential
effects of human resource management subdimensions: Mutual gains or conflicting
outcomes?. Human Resource Management Journal. 29(3). pp.509-526.
Inceoglu, I. And et.al., 2018. Leadership behavior and employee well-being: An integrated
review and a future research agenda. The Leadership Quarterly. 29(1). pp.179-202.
Loon, M., Otaye-Ebede, L. and Stewart, J., 2019. The paradox of employee psychological well-
being practices: An integrative literature review and new directions for research. The
International Journal of Human Resource Management. 30(1). pp.156-187.
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APPENDIX
PESTLE ANALYSIS
Political Economic Social Open borders:Open
Border exert positive
impact as it makes
travel easier. Government stability:
It will have positive
impact as stability of
government attracts
more tourists. Tax Incentives:
Decrease in tax
incentives impose
adverse effect.
 Rising Disposable
Incomes: Rising
disposable income
means more money in
hands of customer to
travel (positive
impact).
 Social Pressure:
Societal pressure to
travel have positive
impact.
 Racial Acceptance:
Acceptance of people
of different race and
religions by society
have positive impact.
Technological Legal Environmental Better Transport:
Better transport
facilities encourage
people to travel more
(positive impact)
 Laws: Increase in strict
law has negative
impact.
 Transport Pollution:
Pollution caused in
transport impacts
business adversely.
 Tourist Negligence:
Tourist negligence
during travel impacts
environment and
business' reputation
negatively.
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