People & Performance: Recruiting and Developing Travel Consultant

This report focuses on the critical aspects of People and Performance within an organization, specifically addressing the recruitment of a Business Travel Consultant. It includes essential documents such as a detailed job description and person specification outlining the necessary skills and qualifications. A comprehensive job advertisement is provided to attract potential candidates, along with a strategic recruitment plan designed to secure the best talent. The report also features a three-month staff development plan for the new employee, aimed at fostering professional growth and enhancing performance. Furthermore, a thorough rationale justifies the choices made in designing these materials, emphasizing the importance of documentation, professionalism, and strategic alignment with the company's goals.

People and
Performance

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
A job description and person specification for the Business Travel consultant.....................1
A job advert to help you in recruiting the Business Travel consultant..................................2
A plan outlining your recruitment strategy for obtaining the best candidate.........................3
A three-month staff development plan for the new starter.....................................................5
Detailed and Clear Rationale for all the choices made in the design of the above materials.6
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
People and Performance plays a very important role in the market environment. In Today’s
world, the companies are striving in order to attain a competitive advantage through human
resources and streamlining. It is very significant as the effective people management plays a
really essential role in organizations since the employees are considered to a valuable asset as
they contribute in organization performance. The present report basically focuses on recruiting a
new Business Travel Consultant to work at the company. The report involves various documents
such as a person specification and job description for the Business Travel Consultant, a job
advertisement which helps in recruiting the Business Travel Consultant. In addition to that, it
involves a plan outlining the recruitment strategy for the purpose to obtain the best candidate.
Moreover, it includes a three-month staff development plan for the new starter. Lastly, the report
involves a clear and detailed rationale regarding the choices you have made in the design of all
the materials.
MAIN BODY
A job description and person specification for the Business Travel consultant
A job description basically involves the overall objective of the tasks and role to be carried
out. Basically a person specification comprises of the experience and skills which are needed for
the objective to perform a job in a effective manner. A Business Travel Consultant is basically a
person who assists clients with the partaking and planning of travel needs. They are majorly
responsible for advising clients regarding suitable travel options in relation to the wants, needs
and capabilities (Bradley, 2019).
JOB Description
We are looking for a qualified and experienced Travel Consultant to join our Company. If
you are enthusiastic and passionate about travelling.
Responsibilities and Duties
 Maintaining and Building relationships with clients
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 Providing clients with useful information regarding events, guides and maps.
 Promoting and offering different offerings and services (Olaisen and Revang, 2018).
 Organizing rental transportation, Booking Tickets and Reserving accommodation
 Preparing KPI reports and Tracking KPIs.
 Organizing and Plan Travels
 Researching about customs, travel prices, reviews and weather conditions etc.
Qualifications and Requirements
 Strong base in English
 Passionate about Tourism and Travel
 Presentation Skills and Sales Skills
 Good knowledge about tourism trends
 Good Time Management skills and Organizational skills
 Problem Solving skills and Critical Thinking Skills
 Customer Oriented Mindset
 Good Knowledge of travel software
 Understanding and Knowledge of additional languages is an advantage
 Team Player
 Bachelor’s degree in Tourism and Travel and Hospitality Business
A job advert to help you in recruiting the Business Travel consultant
A Job Advertisement is basically an announcement of an open job position and the main
objective is to inform regarding the best and the potential job candidates.
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Business Travel Consultant Position
QUALIFICATIONS
 Excellent Communication skills
 Bachelors Degree in Travel and Tourism
 Passionate About Travelling
 Good Presentation skills
RESPONSIBILITES
 Tracking KPIs
 Providing information and data regarding travel and Events
 Offering different services
 Researching about weather conditions, travel prices etc.
Send your resume to [e-mail]
Or visit us at CrystalTravel.Com
A plan outlining your recruitment strategy for obtaining the best candidate
A strategic Recruitment Plan is basically defined as the detailed roadmap for the objective
to hire and attract a high calibre talent for the company. In order to obtain the right candidate, it
is very important to use the right strategies in order to improve the overall hiring process
(Armstrong, 2020).
Elements of Successful recruiting Strategy
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Development of a clear employer Brand
It is an important strategy for the process of recruitment as it basically relies on employer
brand. When it comes to employer branding, it generally comprises of reflecting the values,
mission and culture of the business.
Creating job posts that reflect the organization : It is very important to create job posting
which actually depicts the organization and aligning with the branding of the company such as
logo, colour and typography (D’Amico, Jaffe and Gardner, 2018).
Use of social media to target Talent: In case of recruiting strategy, it is very important to use
social media in order to advertise jobs, finding up talents and also communicating with the
potential employees.
Considering College Recruiting: In case of campus recruiting, it helps in discovering coming
talents for the company while aligning the organization with internship hiring opportunities and
campus connections.
Recruitment Plan
Job Role Number of
Volunteers
needed for
job role?
Skills needed to perform
the job role?
Methods
used for
recruiting
volunteers
for the
role?
When and
where will
we
advertise
this event
or role?
Resources
that will
help in
recruiting
for job
role?
Travel
Business
Consultant
20-25  Communication
Skills
 Problem Solving
skills
 Critical thinking
skills
Through
newspapers,
online
platforms
and word of
mouth
In
newspapers,
online
social
media
platforms
Newspapers,
Applications
and variety
of software
(Hume,
Mitra,
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 Time management
Skills
and website
of the
company.
Wright and
Kinsella,
2022).
A three-month staff development plan for the new starter
Staffs Development plan is basically considered as a beneficial tool that can be used for the
objective to seek growth of the employees both in professional personal manner. With the help of
career development plan, it helps in achievement of objectives which helps them in keeping
successful, motivated and productive.
Three Month Staff Development Plan
Employee Goal: To become a Business Travel Consultant
Employee Name Employee Name
Date
Current Title Business Travel Consultant
Current Strengths Good Communication Skills
Problem Solving Skills
Critical Thinking Skills
Knowledge Regarding Tourism and Travel
(Hume, Mitra, Wright and Kinsella, 2022).
Development Needs  Management Skills
 Adaptability Skills
 Interpersonal Abilities
 Management and Leadership skills
 The abilities to prioritise, plan and
organise work.
 Research Skills and Analytical Skills.
Professional Goals  Developing inclusive teams and
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leadership
 Adopting better time management
 Effectively managing through conflict
 Communicating with impact and
influence
 Effectively navigating uncertainty
 Providing Feedback to Others
Action Steps ( 1 Month)  Working on carrying research regarding
new destinations
 Effectively Solving Client issues and
Problems
 Having better Communication with
individuals
Action Steps ( 2 Month)  Adoption of time management skills
 Offering Feedbacks
 Working on New Projects
Action Steps ( 3 Month)  Planning and Erotizing plans
 Defining objectives
 Implementing new strategies
Detailed and Clear Rationale for all the choices made in the design of the above materials
In context to all the above documents which are designed for the purpose to Hire and
recruit a Business Travel Consultant, all these are made keeping in mind the job role and the
requirement of the company( Mahdavi and Tahmasebi, 2019). It is very important to maintain a
system of consistent, accurate and organized documentation in the work place which is
considered to be both beneficial and necessary. Making Documentation a priority is considered
to be a very important role with reference to the department of the human resource of an
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organization. It really helps a lot in identifying the important resources needed and mitigating
any kind of disputes.
Documentation basically refers to the set of records that the firms or professionals keep in order
to offer information or evidence which can be used for the objective to inform decisions
(Golubovich and Ryan, 2022). At workplace, the documentation is basically defined as the
retained records of actions of the company and employment and events which are required by
company policy and legal mandates. In reference to HR Practices, it basically comprises of
informal and formal records regarding the events of employment. Regarding all the documents
such as Job Description, Job Advertisement, Recruitment Strategy Plan and Three Month staff
development Plan. All these documents have been made keeping in mind the requirement of the
company and the Job Role or Job Position of Business Travel Consultant. There are various
reasons of maintaining a organized and consistent system for documentation which could help
the company in finding a suitable employee for the success of the organization. The major
reasons and detailed rationale behind all the choices are mentioned below:
Demonstration of Professionalism: Through documentation, it helps in showing that both the
customers and employees are highly committed in safeguarding the important information and
are highly dedicated towards offering stakeholders with necessary information. Through
maintaining such documents, it can help in providing a manageable and accessible framework or
tool in order to address issues that could benefit each and everyone (Golubovich and Ryan,
2022).
Offers Guidance for Performance: Through documentation, it helps in ensuring that the processes
are highly efficient, consistent and standardization. In addition to that, it allows individuals to
follow them to perform in their best manner and clearing about expectations. Through
documenting each of the process in a systematic and step by step format will help in saving
money and time in the longer run. Through documentation, it always helps in identification of
the vision and mission of the organization, understanding the expectations of the individuals and
also having deeper knowledge about the responsibilities and roles for each and every position.
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Business can be more Profitable: The documentation of processes and information helps in
saving time by offering answers to the questions in a effective and efficient manner. Also the
employees can spend more time working and through business document procedure, they could
run in a more efficient manner. It is very important to maintain personnel files of employees
(Siddik and Satheesh, 2021).
Rationale For Job Description
Job analysis plays a very important role when it comes to collection of job-related data. For the
objective to record and collect two sets it basically comprises of job specification and job
description. The main objective of job description is basically to collect the job related data for
the aim to advertise for a particular position or job. Furthermore, it also helps in selecting,
attracting, recruiting and targeting the right person for the right job. It also helps in determining
what needs to be delivered in a particular job and also clarifies what a person are supposed to do
if they are selected for the particular job opening (BĂLĂNESCU, 2020).
In case of Job specifications, the main reason behind this document is that to have a better
understanding about the level of experience, educational qualifications, and different kind of
skills which are needed to perform the job role of Business Travel Consultant. Through job
specification, it supports in helping the candidates to analyse if they are eligible to apply for a
particular vacancy or not. Also it helps in recruiting team of the company understand what level
of qualities, qualifications and characteristics are needed in order to be eligible for job opening.
Both of them are extremely significant in order to create a right fit among talent and job.
Rationale for Job Advertisement
The major reason behind creating a Job Advertisement is basically to inform the potential
employees regarding a new opening and attracting them to apply (Kapur, 2022). There are
various reasons while Job advertisement is so important as it helps in getting to know better
about the job openings. With the help of posting on social media platforms and different job
boards, it helps in ensuring that the ad remains accessible and active. It can be also viewed by
suitable candidates across the world. Such type of advertisement is highly beneficial for the
candidates who are looking to work remotely. Through Job advertisement, not only it helps in
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attracting candidates but also helps in reaching the organization to larger audience. Through
targeted job advertising, it can help in reducing the spam emails or junk resumes and eventually
makes the process of recruitment more effective and efficient (Fedeli and Cigurova, 2021).
Rationale for Recruitment Strategy Plan
It is very important to have the right recruitment objectives which are basically aligned with the
objectives of the company. It is very important to ensure that the hiring teams and recruiters are
working towards the same objectives. Through recruitment strategy plan, it helps in focusing on
the efforts on building to the right talent pipeline and also helps in securing the budget needed to
hit the goals. The main reason of having a recruitment strategy plan is to have a transparent, fair
and organized recruitment process for the objective to incorporate the right individuals in the
organization. It helps in increasing the morale of employees and when a company hires the right
individual, the outcome is most probably results in happier workers doing meaningful work. It
also helps in building your brand as an employer (Albert, 2019). Through recruitment strategy
plan, it helps a lot in attracting the applicants and also a planned recruitment basically comprises
of identification of the most suitable methods in order to search for the qualified candidates. In
case of the company, the success is basically guaranteed with the best employees. The
recruitment strategy contributes a lot when it comes to building the strong position on the job
market. Through such documents it acts as a driving document for the HR recruiters and
specialists. Also they do not waste time and focus more on the achievement of the goals of the
recruitment. a company who basically have a innovative and strong recruitment strategy helps in
attracting the best talents which are available in the market. Also through recruitment strategies,
it helps in identifying the missing competencies and skills in the company. Also the HR
recruiters are more focused on hiring employees with the desired skill set. Also it contributes a
lot in saving time.
Rationale for Employee Development Plan
It basically comprises of the different steps which are taken by the company for the objective to
improve and enhance the overall skills of an employee and also motivating her or him to acquire
new learning and knowledge. With the support of employee development activities and plan, it
helps a lot in upgrading the knowledge, sharpening the skills and much more. It is very important
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