People and Systems in Organization Report

This report discusses the importance of organizational change and employee engagement within Instala Centre s.r.o, a plumbing business. It outlines the need for a structured approach to change, utilizing Lewin's change model, and emphasizes the role of employees in the planning and implementation process. The report includes an action plan aimed at enhancing services and improving organizational structure to remain competitive in the market.

Running head: PEOPLE AND SYSTEMS IN ORGANIZATION
People and Systems in Organizations
Name of the student:
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2PEOPLE AND SYSTEMS IN ORGANIZATION
Table of Contents
Changing..........................................................................................................................................3
Resources and implementation strategies........................................................................................3
Conclusion.......................................................................................................................................4
Reference.........................................................................................................................................5

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Changing
Instala Centre s.r.o functions as a family business and deals with a huge range of
plumbing, was established in 1993. It has a huge range of plumbing and central heating
equipments. They have a specialized retail store which looks after the import, service and
distribution of bathroom accessories medical ceramics, heating accessories and equipments for
pumping.
Resources
The authorities who were in charge of the business were mostly builders and architects so
they were well acquainted with the industries. They realized that for surviving in the industry
they needed to expand more on what they are offering so they started providing maintenance,
assembling and delivery services to their customers. This resulted in the growth of the employees
but there was no change in the infrastructure. The owners of the company started to control the
process but they did not have any fixed structure. This happened because many old employees
who were working for a long time found their job monotonous and did not pay enough attention.
It made the owners realize that a change in the organization is necessary for succeeding and
sustaining in the market of competition. For bringing about a change in organizational structure
each and every employee of the organization must be acquainted to the scope, duty and
responsibility of their own job position (Kasper, 2014).

4PEOPLE AND SYSTEMS IN ORGANIZATION
Implementation strategies
The implementation of change will take place in three steps which is known as Lewin’s
change model. The three steps are- unfreezing, change and freezing. In Instala centre, they were
not aware of the changing environment in the business sector. Therefore, they failed to achieve
their goal which resulted in a decrease in profit. The unfreezing step is focused on creating and
motivating to change employee attitude and behavior. Managers will be able to identify the goal
and the position after changes are implemented. According to this step, the company Instala
centre should create a new structure with a clear and proper responsibility and position for all the
employees keeping in mind that change is never gladly accepted. This is because changes are
always demanding to the time, work and resources of the company. But in such a working
environment as Instala change is not just for once, but forever. The management and higher
authorities should keep in mind to reduce the change related to employee resistance by involving
them to the change so that they think it to be their own. Refreezing in Instala will help in a
change where the employees will be shifted to a state of stability and productivity from
transition. This is done by thorough assessment and monitoring of consequences and learning
(Robinson, 2015).

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Fig 1: Lewin’s Change Model
Source: Kasper, 2014
Objectives Task Success criteria Time frame Resources
To extend the
services they
offer
Provide
maintenance,
assembling and
delivery services
to customers
Number of
employees
started increasing
Within the next
two months
The old
employees can
help
Change in the
organizational
structure
Employees of all
levels should be
involved in the
planning stage
The employees
can help others
by informing
about the
planning process
Within the next
four months
All the internal
and external
members of
Instala can help
Communicate
planning process
regularly
All types of
official
communication
through mail,
newsletter to be
used
The change
remains fresh in
the mind of the
employees
Within the next
one month
The management
and higher
authorities can
help
To succeed and
stay in the
competitive
market
By creating a
tough corporate
culture with clear
vision and
The employees
feel dedicated
and loyal to
Within the next
four months
The owners
along with the
employees will
be able to help in

6PEOPLE AND SYSTEMS IN ORGANIZATION
mission Instala this matter
Table 1: Action plan of Instala Centre sro
Source: Robinson, 2015