Improving Employee Satisfaction via Performance Appraisal

This research project delves into the crucial role of performance appraisals in enhancing employee satisfaction and motivation within Hotel Crowne Plaza. The report begins with an overview of the research, outlining the background, rationale, aim, objectives, and research questions. It then proceeds with a comprehensive literature review, exploring the concept of performance appraisals, their importance in the context of employee satisfaction and motivation, and the specific techniques employed. The methodology section details the research approach, philosophy, and methods used, while the findings, analysis, and discussion sections provide a deep dive into the data collected. The report concludes with a summary of findings, recommendations for improvement, and anticipated limitations. The study uses a positivist research philosophy and an inductive approach, employing qualitative research methods to gain in-depth insights into the subject matter. The research covers various aspects of performance appraisal, including its implementation, impact on employee behavior, and its effect on the overall success of Hotel Crowne Plaza.

Research Project

Table of Contents
TITLE:.............................................................................................................................................1
CHAPTER 1: INTRODUCTION....................................................................................................1
Overview of research..................................................................................................................1
Background of topic....................................................................................................................1
Rationale of research...................................................................................................................2
Research aim...............................................................................................................................2
Objectives:...................................................................................................................................2
Research questions......................................................................................................................2
CHAPTER 2: LITERATURE REVIEW ........................................................................................5
Concept of performance appraisals.............................................................................................5
Importance of employee satisfaction and motivation at Hotel Crowne Plaza............................5
Role of performance appraisal techniques in satisfying employees satisfaction and motivation
at Hotel Crowne Plaza.................................................................................................................6
Ways through which performance appraisal techniques can be implemented at Hotel Crowne
Plaza for motivation and satisfaction of employees....................................................................6
CHAPTER 3: RESEARCH METHODOLOGY ............................................................................8
CHAPTER 4: DATA FINDINGS, ANALYSIS AND DISCUSSION.........................................10
Analysis and discussion............................................................................................................12
CHAPTER 5: CONCLUSION, RECOMMENDATIONS AND ANTICIPATED LIMITATIONS
........................................................................................................................................................25
Conclusion.................................................................................................................................25
Recommendations.....................................................................................................................25
Anticipated limitation................................................................................................................25
REFERENCES..............................................................................................................................26

TITLE:
“To identify the role of performance appraisals in improving employee satisfaction and
their motivation in the organisation.” A study on Hotel Crowne Plaza.
CHAPTER 1: INTRODUCTION
This research is based on performance evaluation technique of employees and its impact
on satisfaction and motivation of workforce. While starting this research, there will proper
planning regarding performing research activities. This is done under research project
specification. This is the document which creates legal obligation for conducting research
activities with considering aims, objectives, literature review, data analysis tools, etc. through
which research aims and objectives can be achieved (Boachie-Mensah and Seidu, 2012).
Overview of research
Performance appraisal is the technique through which evaluation of employees
performance can be done to identify capabilities and skills of employees. It is important to
properly analyse performance of employees through which positive impact on overall growth
and development of association is possible. Performance appraisal is done by top level managers
of organisation through which level of learning can be known. With knowing level of
performance, there must be proper guidance and training programme through which they can
improve their performance. This investigation is based on Hotel Crowne Plaza which is one of
the longest hotel chain in hospitality industry. There are many employees working for providing
satisfactory services to consumers.
Background of topic
Hotel Crowne Plaza is best organisation who provides services to consumers as per their
preferences. This is possible when employees are satisfied and they are able to satisfy their
personal aims and objectives. Hotel Crowne Plaza provides lavish services to consumers
according to their demand. These days, there are different reasons for which consumers stay at
Hotel Crowne Plaza, so in this case employees has to be ready to face different and unexpected
situation. This can be done when they are trained (Cho and Perry, 2012). Performance evaluation
will be done on the basis of feedback from consumers, analysing output from consumers, etc.
Performance appraisal strategies are framed by Human resource department, hence manager of
Hotel Crowne Plaza has to make effective appraisal strategies through which motivates
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employees. When employees are satisfied then they give give best output and this makes good
Hotel Crowne Plaza as good brand in industry.
Rationale of research
Rationale behind conducting this research is to determine importance of performance
appraisal techniques to maintaining long term relations with employees. There are many changes
in hospitality sector, hence with this investigation evaluation techniques can be learned which
has direct relation with employee satisfaction. Researcher is able to learn implementation of
performance appraisal and its impact on working efficiency of workers. This topic is related to
human resources management which is interesting stream for researcher. Researcher is able to
implement appraisal techniques in future while operating own business. This topic is interesting
and related to employees, so it is easy to collect primary information from workers of Hotel
Crowne Plaza. There will proper knowledge about employees mindset which is fruitful for
researcher if they conduct business in near future and able to make appraisal strategies
appropriate and relevant. Hence this topic is selected for conducting investigation (Elnaga and
Imran, 2013).
Research aim
“To identify the role of performance appraisals in improving employee satisfaction and
their motivation in the organisation.” A study on Hotel Crowne Plaza.
Objectives:
 To understand the concept of performance appraisals.
 To analyse the importance of employee satisfaction and motivation at Hotel Crowne
Plaza.
 To determine the role of performance appraisal techniques in satisfying employees
satisfaction and motivation at Hotel Crowne Plaza.
 Recommend some ways through which performance appraisal techniques can be
implemented at Hotel Crowne Plaza for motivation and satisfaction of employees.
Research questions
 Do you understand the concept of performance appraisals?
 What is the importance of employee satisfaction and motivation at Hotel Crowne Plaza?
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 What is the role of performance appraisal techniques in satisfying employees satisfaction
and motivation at Hotel Crowne Plaza?
Gantt chart- Gantt chart is the graphical presentation of research activities with allotted
time, hence this research technique provides complete information information about time
required to conduct investigation. This makes team mates aware about sequence of research
activities and this reduces possibilities of duplication of investigation activities (Cho and Perry,
2012).
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CHAPTER 2: LITERATURE REVIEW
Concept of performance appraisals
Performance appraisal is the process for collecting, analysing and recording data relaetd
to working style of employees. Hence this is the measure through which performance of workers
are measured and accordingly benefits are provided. There are possibilities of negative outcome
as well, so in that case managers of Hotel Crowne Plaza have to take corrective actions through
which they can improve it. With performance appraisal there is direct relation with employees
satisfaction. Hence performance appraisal is the effective and powerful tool through which
retention of workers in organisation can be increased. There are different ways through which
performance appraisal is possible such as rating method, check list, 360 degree appraisal, etc.
There are different reasons of conducting performance appraisal such as to judge gap
between actual and anticipated performance of worker, to make long term relations with
workers, to bridge gap between organisational and employee's objectives. Performance appraisal
assist to maintain positive environment at Hotel Crowne Plaza because in this feedbacks are
taken from colleagues and other staff members as well. There are different personal aims and
goals fore which workers are working at Hotel Crowne Plaza, hence if performance of
employees is up to the mark, then managers provides them monetary or non monetary benefits.
This motivates workers to give best through consumer satisfaction.
Importance of employee satisfaction and motivation at Hotel Crowne Plaza
Employees are the one of the major sources with which best services are offered to
consumers at Hotel Crowne Plaza. There are many consumers having difference in their demand.
So it is responsibility of employees to understand what is their preference and how to provide it.
When employees are satisfied then they perform assigned roles and responsibilities in better
manner. When consumers are satisfied with services offers by Hotel Crowne Plaza then they
prefers to re- visit hence brand image of Hotel Crowne Plaza increases in industry. According to
Taylor. M. 2019, There are different factors which keeps employees satisfied at work place such
as respect, security, trust, etc. When workers are satisfied, then there is positive environment at
workplace and this assist to keep long term relations with workers.
When new employee is joined at Hotel Crowne Plaza, they can acknowledge with
environment and get familiar environment. Hence Hotel Crowne Plaza is one of the best priority
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for new candidates in industry. With satisfaction of workers, there is increment in probability and
productivity of Hotel Crowne Plaza because employees are giving best. Employees are loyal
towards their organisation and this gives competitive advantage to Hotel Crowne Plaza in
hospitality industry.
Role of performance appraisal techniques in satisfying employees satisfaction and motivation at
Hotel Crowne Plaza
Performance appraisal is the technique through which proper collection of performance
of workers for analysing and knowing difference in actual and pre-n determined targets. This is
the best way through which negative and positive performance of workers can be evaluated and
actions are taken to implement it. With performance appraisal workers at Hotel Crowne Plaza
perform business operations in appropriate manner. There are different techniques such as
BARS, Force choice method, performance test, Graphical rating style, etc. but similar method
has to be used for all the employees. This keeps employees satisfied that they are evaluated with
same basis.
According to Varma. C. R. 2019, there are different aims and objectives of employees.
Lower level employees at Hotel Crowne Plaza have monetary benefits while upper level
managers want designation. With performance appraisal employees efficiency can be evaluated
as positive and negative. In case of positive, benefits to workers are provided as per their
personal objectives. This makes them satisfied and they retain with Hotel Crowne Plaza for
longer time. With the help of performance appraisal, there is proud among employees of Hotel
Crowne Plaza so it motivates other workforce as well to give best and get rewarded and awarded.
With proper performance appraisal employees are ready to volunteering and accept their roles
and responsibilities which they accomplish with positive outcome.
Ways through which performance appraisal techniques can be implemented at Hotel Crowne
Plaza for motivation and satisfaction of employees
According to Varma. C. 2017, Performance appraisal is crucial decision taken by
managers of organisation for satisfying and retaining employees with association. With labour
turnover is high in organisation, then there is flaws in organisation culture and environment,
hence wit performance appraisal managers of Hotel Crowne Plaza came to now about mindset of
workers regarding organisation. There must be proper and specific manner through which
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performance appraisal techniques has to be implemented. In case of Hotel Crowne Plaza there
must bean independent person from head office, so possibilities of partiality and biasness is less.
There should be some specified time when performance appraisal techniques has to be
implemented. There is proper communication regarding proper technique of performance
appraisal, so basis of evaluation is clear to workers. This motivates them to perform roles and
responsibilities properly. There should be regular interaction with employees, so their perception
regarding working policies can be clear. With performance appraisal reward, there must be
satisfaction of personal aims of workforces, so hey are motivated and give best for providing
satisfaction to consumers. In case of negative feedback from consumer regarding employees and
their services or behaviour, then it should be communicated to employees. Reason behind it has
to be asked and provide ways to deals with such situation. This improves performance of
individuals and get familiar environment at Hotel Crowne Plaza.
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CHAPTER 3: RESEARCH METHODOLOGY
Research methodology is the framework which defines different tools and techniques
considered for achieving research aims and objectives. This is the prospect through which reader
is able to know about techniques which are used in investigation and justification behind it. In
order to study different research techniques in- depth “Research Onion” framework is used.
Some tools and techniques are discussed as under-
Research philosophy- Research philosophy are the set of some beliefs and ideas which
have direct relation with investigation topic. Hence these belief and ideas have impact on
research outcome. There are three types of research philosophies i.e. pragmatist, positivist,
pragmatist. In this investigation, positivist philosophy is used. As per this method, there is debate
over qualitative method. This is relevant for understanding different aspects and making proper
decisions related to research topic.
Research approach- Research approaches are the aspects under which investigation is
done under specific plans and procedure through which investigation is done. There are two
types of research approach i.e. deductive and inductive. In this investigation, inductive approach
is used because this is based on qualitative method. Inductive approach starts with big aspects
and then covers small things related to research topic.
Research method- There are some specific methods in the form of which research is
done in sequential and relevant manner. There are two methods of research i.e. qualitative and
quantitative research. Qualitative research method is used in this investigation because this
technique gives in- depth knowledge about performance appraisal. This technique focus on
reason of specific justification rather than identifying what of research technique. So clear
justification can evaluate by reader to enhance knowledge (Manzoor, 2012).
Source of data- there is requirement of some information on the basis of which
information can be interpreted for giving correct and absolute conclusion and recommendation
can be provided. There are two methods of collecting information i.e. primary and secondary
data. Primary data is collected by researcher from respondents who have knowledge about
performance appraisal techniques. This information is collected by asking questions as
questionnaire. While secondary information is collected with online sources, newspaper,
journals, etc. In this investigation, both the methods are used in this investigation through which
in- depth knowledge can achieved.
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Time Horizon- There is requirement of different time to complete investigation, hence
with the help of time horizon, there is discussion about different expected time to complete
investigation. There are two types of time horizon i.e. longitudinal and cross sectional. In this
study, cross sectional is used because there is pre- determination of time for each activity. This
helps to complete whole study within specified time.
Sampling- Sampling is the process through which some respondents are selected from
whole population for collecting their views. In this investigation, simple probable random
sampling is used to collect information. Under this method, there is discussion about candidates
are selected frequently, so possibilities of getting affected is low. Primary data is collected from
10 managers of Hotel Crowne Plaza who have knowledge about performance appraisal and its
impact on employee satisfaction and motivation (Moriano and et. al., 2014).
Research reliability and validity- This research is valid and reliable because secondary
information is collected from authentic and dated sources, while primary information is also
collected from managers of Hotel Crowne Plaza who have knowledge about impact of
performance appraisal. So investigation is reliable and authentic which can be used for future
consideration.
Research ethics- Research is the study which can be considered for further investigation,
hence there is requirement of some ethical considerations. Confidentiality, informed consent and
anonymity are the ethical aspects which are considered under this study. Confidentiality is the
major aspect which has to be considered by sharing outcome of this study are shared by parties
which are related to it and have interest in it. Consent of managers of Hotel Crowne Plaza are
informed by telling them about investigation. Anonymity is considered by not revealing identity
of respondents in research.
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CHAPTER 4: DATA FINDINGS, ANALYSIS AND DISCUSSION
Data analysis is the process under which information is collected from respondents and
online sources properly in order to give correct and appropriate recommendations and
conclusions. Thematic analysis is used for proper data analysis under which different themes are
used to show different questions. This is the main and appropriate way to communicate about
question to reader.
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