Research Project: Performance Appraisal Analysis at Hotel Hilton

This research project analyzes the performance appraisal system at the Hilton Hotel. The report begins with an introduction to performance appraisal, its importance, and the aims and objectives of the study. It outlines the factors contributing to the research process, including purpose, scope, and researcher interest, and details the research methodology employed, such as the interpretative philosophy and the use of questionnaires for data collection. The project includes a comprehensive literature review and an analysis of collected data through quantitative methods. Data is presented in thematic format, with interpretations of findings, including how performance appraisal is viewed within the industry, its impact on employee motivation, and its role in identifying performance gaps. The report concludes with a discussion of research evaluation techniques and recommendations, evaluating the effectiveness of performance appraisal practices and their impact on productivity and employee satisfaction. The research utilizes both formative and summative techniques to assess progress and outcomes.

RESEARCH PROJECT
ON
PERFORMANCE APPRAISAL
IN HOTEL HILTON

Table of Contents
TASK 1............................................................................................................................................3
P1.1 Aims and objectives............................................................................................................3
P1.2 Factors that contribute to the process of research project ..................................................4
P1.3 Research methodology........................................................................................................4
P1.4 Appropriate plan for research project ................................................................................7
TASK 2..........................................................................................................................................10
P 2.1 Literature review of key references.................................................................................10
2.2 Research investigation in accordance with the agreed specification and procedures.........11
TASK 3..........................................................................................................................................12
2.3 Record and collate relevant data.........................................................................................12
TASK 4..........................................................................................................................................15
3.1 Research evaluation techniques..........................................................................................15
3.2 Interpret and analyse the results.........................................................................................15
3.3 Recommendations for further consideration.......................................................................17
TASK 5..........................................................................................................................................17
4.1 Outcomes of the research to an audience............................................................................17
REFERENCES .............................................................................................................................18

Illustration Index
Illustration 1: Research methodology..............................................................................................6

Title: To analyse the ways by which company maintain performance appraisal in
hospitality industry – A Case Study on hotel Hilton
TASK 1
P1.1 Aims and objectives
Background of the study
Performance appraisal is the systematic and periodic of worker's characteristics in the
matters concerning to his existing job and his prospective for an amended job. It is necessary in
an organisation of hotel Hilton because it provides a review of past work performance(Ayers,
2015). It also assists organisation to create an opportunity for achieving goals and objectives.
Hotel Hilton is one of the fastest growing industry in hospitality sector. It provides the best
services and products to their customers and provide them full satisfaction.
Rationale of the study
Performance appraisal is an essential process in every organisation because it helps in
find out the various appraisal systems which are followed by hotels. It is important because it
helps in identify the person or employee who should be appraise. By performance appraisal hotel
Hilton can improve the job performance and efficiency of productivity(Bizzi, 2018). It is the best
technique to improve the efficiency level of employees and motivate them. There are various
method to motivate the employees and it also affects other employees in positive manner. It is
the method which assist supervisor about the promoting and demoting factors.
Aims and Objectives
Aim: “To analyse the ways by which company maintain performance appraisal in hospitality
industry – A Case Study on hotel Hilton”
Objectives:
 To amend job performance level in chosen business.
 To gain the capabilities of employees. To help the supervisor and top level management in promoting and demoting workers.
Research questions :
 How a performance appraisal can amend the job performance level in chosen business ?
 Analyse the objectives of performance appraisal ?
 Describe the process of performance management ?

P1.2 Factors that contribute to the process of research project
Purpose : It is the fundamental factor which is essential in conducting any research project. If
hotel Hilton do not specify any objective or goal of research project than researcher can not find
out6 the effective data and information. Furthermore, the objective of the research project should
be well defined and specified(DeNisi and Smith, 2014). Purpose should be according to smart
criteria. It should be well explained which needs best of communication skills.
Scope : The scope of performance appraisal is wide and broad in the context of hospitality
industry. Mostly it considers some specific areas such as it provide the workers with
acknowledgement of their roles and responsibilities(Dusterhoff, Cunningham and MacGregor,
2014). It includes the motivation factors as well. Which employee should be promoted and which
one should be demoted is defined by performance appraisal.
Interest : Interest level of investigator is also reasoned as a primary component of research. It is
needed that researcher should be curious to conduct the primary or secondary research. Which
will be taken is depends on the researcher's point of view. Apart from these factors, there are
respective another components which contributes to the procedure of research project. It is
depends on the cost, scope, risk, time, access, quality and resources. These all components are
essential to be reasoned while creating proper plan of action regarding to research project(Iodice
and et.al., 2016).
P1.3 Research methodology
Introduction : Research methodology is a process to collect and gather data and information
from different methods. According to the current research project, researcher is using sampling
design to collect and analyzed data. Furthermore, researcher is exploitation interpretative
philosophy to figure out the issues and problems in research project.
Research design : It is the process of designing and organizing the conditions for collecting the
data that purpose to combine these data to achieve the objectives of research project. There are
various methods to create research design such as sampling, statistical, observational and
operational design(Wang and et.al., 2018).
Research philosophy : It is the part of research methodology which has vital and wide area. It
trades with the resources and development of knowledge. Research onion is the best way to
define research philosophies. According to the current research project, researcher is exploitation

interpretative philosophy to figure out the issues and problems in research project(Tziner and
Rabenu, 2018). Pick out any one philosophy from all options is depends on the relevancy of the
data and contents.
Collection of the data : It is the process of collecting data and information to accomplish the
research project. Furthermore, there are contrary methods in primary research such as interviews,
questionnaires, observations, focus groups, case studies and documents. To conduct primary
research is quite difficult because this method collect only that information which are not used
before. So secondary research method is simple and less time taken. According to the current
research project company is using questionnaire to collect information because this is the method
to gather pure and qualitative contents(Pestonjee, Gupta and Delery, 2015).
Analysis of the data : As data are collected through various resources so it is essential to be
analyzed to be ensure that all the information are pure and relative. It can be finished through
antithetical techniques such as quantitative and qualitative analysis. According to the current
research project, researcher is using Quantitative data analysis because they are anticipated to
change numbers of data and information into purposeful and significant information(Pestonjee,
Gupta and Delery, 2015). .
Illustration 1: Research
methodology
Source : Research
methodology, 2016

Time-scale :
 Task Name  Dura
tion  Start  Finish  Predecess
ors
 Research Project    
 Planning    
 Finding of the
topic
 3
days
 08/12/
18
 Tue
8/15/1
8

 Statements of
problems
 1
day
 10/12/
18
 10/12/
18  1
 Time frame and
allocation of
resources
 2
days
 11/12/
18
 Mon
11/13/
18
 2
 Implementation    
 Literature review  5
days
 12/12/
18
 Mon
12/18/
18
 3
 Selection of
correct research
methodologies
 1
day
 12/12/
18
 12/12/
18  4
 Data analysis and
interpretation
 2
days
 Thu
12/14/
18
 Fri
12/15/
18
 5
 Evaluation of
results and
outcomes
 2
days
 Fri
12/15/
18
 Mon
12/18/
18
 5
 Project closer 
 Sat
12/16/
18
 
 Giving conclusion
and
recommendation
 1
day
 Tue
12/19/
18
 Tue
12/19/
18
 6
 Results of
documentation
 1
day
 Tue
12/19/
18
 Tue
12/19/
18
 7

P1.4 Appropriate plan for research project
Activities Week 1 Week
2
Week
3
Week
4
Week
5
Week
6
Week 7 Week
8
Week
9
Week
10
Week
11
Defining
research
proposal
Defining
background
or rationale
for study
Literature
review
Deciding
aims and
objectives
Finalizing
aims and
objectives
Devising
the
questionnai
re
Gathering
data
Examining
the data
Finding
8

Recommen
dation and
further
areas to be
consider
Final
Submission
Table 1: Gantt chart
9

TASK 2
P 2.1 Literature review of key references
Theme 1 To amend job performance level in chosen business
According to (Selvarajan, Singh and Solansky, 2018) Performance appraisal is
the process by which top level management can evaluate the performance of employees. They
assess the activities on daily basis and give them feedbacks about their performance on a
particular task. They provide different types of appraisals like giving rewards. By this they
motivate the employees. Motivated employees feels satisfaction and put their more efforts to
accomplish a task. There are various methods which can help in to analyse the performance of
workers. By evaluating the improving area, manager can implement new strategies to gain
success in that areas as well.
Theme 2 To gain the capabilities of employees
As per the view of (Dusterhoff, Cunningham and MacGregor, 2014) Motivation is the
best tool to increase the efficiency of the employees which also increase their capabilities.
Through the process of performance appraisal employees gain knowledge about the work done
in organisation and also get knowledge about external factors. With the increasing level of
knowledge employees can improve their capabilities as well. It evaluates the strengths and
weaknesses of employees. After completing this process, manager gives more instructions to
increase their strength factors and overcome their weaknesses. Through which company can gain
capabilities of employees in an organisation(DeNisi and Smith, 2014). There are many other
steps by which company can improve the capabilities of employees such as willingness to
change, education, evaluation, self reflection, goal setting and by conducting many more
practices
Theme 3 To help the supervisor and top level management in promoting and demoting
workers
According to the point of view of (Iodice and et.al., 2016) By performance appraisal, top
level management get the knowledge about the employees that who are doing good and worse.
This information helps the superior in promoting and demoting employees. Employee who is
giving their best, they will promote to next step and worker who is doing worse will demote to
lower level. When manager is going to make decision making plan then performance appraisal

assist the manager to consider all these aspects. Positioning is the main process in any
organization. It is necessary to be done in proper manner. If company promote right person on
right designation then it will influence more employees to do best in their task.
11

2.2 Research investigation in accordance with the agreed specification and procedures.
QUESTIONNAIRE
1. Which is the main process in hospitality industry ?
 Training and development
 Performance appraisal
 Can not say
2. How an employee will become more motivated ?
 By performance appraisal
 By external factors
 Both of the above
3. Is performance appraisal identifies the gaps between employees ?
 Agree
 Disagree
 Do not know
4. What is the other name of performance appraisal ?
 Employee appraisal
 Employee assessment
 Both of the above
5. Is feedback is an objective of PA ?
 Yes
 No
 Can not say
6. Which is the best method of performance appraisal ?
 Assessment centre method
 Critical incident methods
 Both of the above
7. Is performance appraisal motivate employees ?
 Yes
 No
 Can not say
12