Impact of Performance Appraisal on Employee Productivity: Hilton Hotel

This research project explores the impact of performance appraisal on employee productivity within the hospitality sector, specifically focusing on Hilton Hotel. The study outlines the research objectives, which include understanding the concept and importance of performance appraisal, identifying the relationship between its effectiveness and employee productivity, evaluating its impact at Hilton Hotel, and recommending strategies for improvement. The research employs a mixed-methods approach, including a literature review, survey questionnaires, and qualitative data analysis techniques. Key findings reveal that Hilton Hotel utilizes performance appraisal methods, with the yearly appraisal cycle being the most common. The 360-degree feedback method is primarily used. The study also analyzes employee perceptions regarding the appraisal process and its influence on productivity, revealing areas for improvement to minimize conflicts and enhance employee satisfaction. Recommendations include a focus on transparent and unbiased appraisal processes to improve employee engagement and productivity.

Research Project

Table of Contents
CHAPTER 1: INTRODUCTION....................................................................................................3
1.1 Research project outline specification...................................................................................3
1.2 Factors that contribute to the process of research project......................................................4
1.4 Research Methodology..........................................................................................................4
1.5 Suitable plan..........................................................................................................................4
CHAPTER 2: LITERATURE REVIEW.........................................................................................5
1.3 Literature review....................................................................................................................5
CHAPTER 3: RESEARCH METHODOLOGY.....................................................................7
2.1 Match resources efficiently....................................................................................................7
2.2 Method used to address research problem.............................................................................9
CHAPTER 4: DATA FINDINGS, ANALYSIS AND DISCUSSION.........................................10
2.3 Record and collate relevant data where appropriate............................................................10
3.1 Appropriate research evaluation technique.........................................................................12
3.2 Interpretation........................................................................................................................12
CHAPTER5: CONCLUSION, RECOMMENDATIONS AND ANTICIPATED LIMITATIONS
.......................................................................................................................................................16
3.3 Recommendations................................................................................................................16
Conclusion.................................................................................................................................17
4.1 Presenting the findings........................................................................................................17
Reference.......................................................................................................................................18

CHAPTER 1: INTRODUCTION
1.1 Research project outline specification
Performance appraisal is considered as one of the basic tools which assist in making
employees more effective and efficient at workplace. It is known as the periodic measure against
the job’s stated or presumed requirements. For an organisation, it is important to increase
employee’s productivity to gain profit (Cascio, 2018).. Therefore, performance appraisal is one
of the effective tools for motivating employees to give actual performance. The present research
is based on impact of performance appraisal on employee’s productivity in Hilton hotel. It is
important for hotel to increase employee’s productivity so that they can deliver quality services
to customers on time. The present investigation will help in developing in-depth understanding
related to impact of performance appraisal and they way performance of employes can be
measure
Aim
To explore the impact of performance appraisal on employee’s productivity within hospitality
sector – A study of Hilton hotel
Objectives
 To understand the concept and importance of performance appraisal
 To identify relationship in between the effectiveness of performance appraisal and
employee’s productivity
 To evaluate the impact of performance appraisal on employee’s productivity in Hilton
hotel
 To recommend strategies for making improvement in the performance appraisal methods
for increasing employee’s productivity
Research question
Q1. How performance appraisal can help in increasing employee’s productivity?
Q2. What is the relationship between effectiveness of performance appraisal and employee’s
productivity?

Q3. How performance appraisal can impact employee’s productivity in Hilton hotel?
Q4. What are the strategies for making improvement in performance appraisal methods for
increasing employee’s productivity?
Aim
To explore the impact of performance appraisal on employee’s productivity within hospitality
sector – A study of Hilton hotel
Objectives
 To understand the concept and importance of performance appraisal
 To identify relationship in between the effectiveness of performance appraisal and
employee’s productivity
 To evaluate the impact of performance appraisal on employee’s productivity in Hilton
hotel
 To recommend strategies for making improvement in the performance appraisal methods
for increasing employee’s productivity
Research question
Q1. How performance appraisal can help in increasing employee’s productivity?
Q2. What is the relationship between effectiveness of performance appraisal and employee’s
productivity?
Q3. How performance appraisal can impact employee’s productivity in Hilton hotel?
Q4. What are the strategies for making improvement in performance appraisal methods for
increasing employee’s productivity?
1.4 Research Methodology
Research methodology is considered as an important chapter in the research which help
in accomplishing the aim and objectives. It leads to make use of different methods which can act
as a support for an organisation in attainment of its targets in an effective manner (Creswell and
Poth, 2017).. For the present research, interpretivism philosophy will be considered by the
scholar. Present study is based on investigating the impact of performance appraisal on

employee’s productivity within hospitality sector. Therefore, to gain in-depth information on the
selected topic, both primary and secondary information will be used. At last, collected
information will be used through qualitative technique.
1.5 Suitable plan
Activities 1st
Week
2nd
Week
3rd
Week
4th
Week
5th
Week
6th
Week
7th
Week
8th
Week
9th
week
10th
Week
Formation of
the research
proposal
Making the
objectives
and aim
Developing
research
questions
Identifying
and selecting
method of
data
collection
Literature
review
Designing
Research
Methodology
Collecting
primary
data
Data
analysis
Finding of
collected data

Recommenda
tions and
conclusion
CHAPTER 2: LITERATURE REVIEW
1.3 Literature review
Performance appraisal is known as the process of identifying, measuring, observing an
developing the performance of firm. It is important to understand what the actually mean of
performance appraisal because it incorporate of all the essential factors which are required for
the well performed appraisal.
According to the view of Lee, and Steers, (2017) performance appraisal system can be
consider as an effective instrument in respect to improve the quality of the firm and work force
performance. It is essential aspect in the human resources management and stated as a part of the
control process in administration. In respect to accomplish organisational objectives appraisal,
planning of the appraisal process is essential subject which can be undertaken for accomplishing
the goal and objectives. It helps in workforce development, promotions, improvement, salary
increases, performance feedback etc. Hence, it can be said that appraisal can be considered as
essential facto in respect to know employee’s talent, capacities, skills etc. Hameed, Ramzan and
Zubair, (2014) stated that appraising performance is essential because it helps in making sure
that the system of an organisation is easily understood by employees and to put in action
effectively. If appraisal structure is complex or impractical then it leads to result in confusion,
frustration etc. Similarly, if system is not specified or relevant as per the job then it may result in
wastage of time and resources too. Definitely, most successful appraisal program help in finding
out and evaluating the critical behaviour which contribute to the job success.
Faisal Ahammad, Mook and Shoham, (2015) argued that performance appraisal
required to be conducted periodically which help in measuring the performance of employees
against the job position. For employees it is important to know what company is expecting from
them and the evaluate. There are three main groups of purposes for performance appraisal that
are potential review, performance review and reward review. In performance reviews, manager
focus on current progress of employees on the position which they are working at present. They
identified workers, strength and weakness (LePine, Zhang and Rich 2018). Further in potential

reviews, the discussion can be done on employee’s opportunities for progression and work which
they perform can fit future or not. At last, in reward reviews, the discussion is separate but it is
connected with the appraisal system In, this manager discusses on rewards that can be benefits,
promotion and feedback. Performance appraisal lead to provides an opportunity to the manager
in order to recognise good performance which lead to motivate workers to work effectively
within the firm. Zameer, Ali and Amir, M 2014) state that there are different types of
performance appraisal method which can be consider at the time of measuring performance of
employees. 360-degree feedback is considered as method that involved taking feedback about
the employees from every individual who interacts with them at the time of working hours. They
can be colleagues, supervisor, management, customer etc (Tzabbar, Tzafrir and Baruch, 2017).
this performance method is effective at the time of start-up because it is best way of reviewing an
employee and their overall performance and gain knowledge about the behaviour of workers.
However, this method is time consuming but charge less cost and provide effective results.
Battilana, Sengul and Model, (2015) state that rating scale is another method of appraisal which
can be used in order to rate the performance of employees and evaluate their capabilities. It is
directly linked with employees productivity because employees focused on working hard in
respect to be appraised highly within the firm (Mone and London, 2018).
CHAPTER 3: RESEARCH METHODOLOGY
2.1 Match resources efficiently
To conduct a research in an effective manner it is important to have enough resources
available. For the present research, the scholar has selected thematic analysis for presenting the
information therefore below are provided resources required for research (Chadwick, Super and
Kwon, 2015).
Research Resource required
Research objective Primary research is conducted for which
questionnaire is prepared by the scholar.
Scholar has adopted thematic analysis tool,
Microsoft excel; etc (Winit‐Watjana, 2016).
Research questions To address the research questions scholar is

required books, journals and articles based on
selected topics.
Questionnaire
Name:
Age:
Gender:
1.) Does Hilton hotel adopt performance appraisal method?
 Yes
 No
 Do not know

2.) When performance appraisal is made in Hilton hotel
 Monthly
 Quarterly
 Yearly
 Others

3.) Is there any conflict has occurred between employees after performance appraisal is done?
 Frequently
 Sometime
 Often
 Never

4.) Which performance appraisal method is considered by Hilton hotel?
360 Degree Feedback
Rating Scale
Management by objective
Others
5.) Is there any change taken place after appraising the performance of employees?

 Yes
 No
 Do not know

6.) Are you satisfied with the performance process of the Hilton hotel?
 Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly dissatisfied

7.) Does performance appraisal hep in improving your productivity?
 Yes
 No
 Do not know
2.2 Method used to address research problem
There are various methods which is used by the scholar to address the problem that are as
follows:
 Research philosophy: It is considered as paradigm which assist in developing
knowledge related performance appraisal. There are two types of research philosophy
that interpretivism and positivism (Kerr, Eckert and Wandwabwa, 2016). For the current
investigation, researcher has chosen interpretivism Philosophy. Reason for selecting this
is that it will provide depth understanding related to the selected topic.
 Data collection: At the time of conducting research, it is important for scholar to collect
information from different sources which help in making research reliable. For the
present research, both primary and secondary methods have been selected for gathering
information. In primary method information is collected through survey in which
questions is asked from employees of Hilton hotel. While, secondary information is
gathered through books, journals and articles.

 Sampling: In order to collect primary information, sampling methods play an important
role while selecting respondent from large population. Two methods of sampling are
probabilistic and non-probabilistic. For the present research, probabilistic method is
considered by the researcher (Wright, Wahoush. and Jack, 2016).. In this, random
sampling technique is used which help in providing equal chances of getting selected.
Here, 25 employees of Hilton hotel are selected randomly. Reason for choosing
employees is to get in-depth knowledge related to the performance appraisal which helps
them in increasing their productivity.
 Data analysis: It is considered as one of the effective techniques for evaluating the
collected information (Bailly and Comino, 2017). Two kinds of analysis technique are
known as qualitative and quantitative. For the present research qualitative has been
applied under which various themes are prepared on the basis of results. This technique
helps the scholar in presenting the information in systematic manner. \
CHAPTER 4: DATA FINDINGS, ANALYSIS AND DISCUSSION
2.3 Record and collate relevant data where appropriate.
Theme 1: Hilton hotel has adopted performance appraisal method
1.) Does Hilton hotel has
adopted performance appraisal
method?
No. of respondents
Yes 18
No 5
Do not know 2
25
Theme 2: Performance appraisal is made in Hilton hotel yearly
2.) When performance
appraisal is made in Hilton
hotel
No. of respondents
Monthly 2
Quarterly 3
Yearly 15
Others 5
25

Theme 3: Frequently conflict occurred between employees after performance appraisal is
done
3.) Is there any conflict
occurred between employees
after performance appraisal is
done?
No. of respondents
Frequently 10
Sometime 7
Often 5
Never 3
25
Theme 4: 360 Degree Feedback is the performance appraisal method considered by Hilton
hotel
4.) Which performance
appraisal method is
considered by Hilton hotel?
No. of respondents
360 Degree Feedback 12
Rating Scale 6
Management by objective 4
Others 3
25
Theme 5: Changes taken place after appraising the performance of employees
5.) Is there any changes taken
place after appraising the
performance of employees?
No. of respondents
Yes 15
No 5
Do not know 5
25
Theme 6 Dissatisfied with the performance process of the Hilton hotel
6.) Are you satisfied with the
performance process of the
Hilton hotel?
No. of respondents
Highly satisfied 5

Satisfied 2
Neutral 2
Dissatisfied 10
Highly dissatisfied 6
25
Theme 7: Performance appraisal hep in improving your productivity
7.) Does performance
appraisal hep in improving
your productivity?
No. of respondents
Yes 12
No 8
Do not know 5
25
3.1 Appropriate research evaluation technique
There are tow techniques which can be consider for evaluating the results of survey. Two
techniques are such as qualitative and quantitative. Qualitative techniques are effective enough in
respect to present the result in non-numeric form. It helps in analysing the information in depth
and interpret the results in an effective manner (Mebius, Kennedy and Howick, 2016). On the
other side quantitative technique is that which help in presenting the findings in numerical form.
For the present research qualitative method is applied which is effective in respect to gain better
understanding related to the selected topic that is to explore the impact of performance appraisal
on employee’s productivity within a hospitality sector.
3.2 Interpretation
Theme 1: Hilton hotel has adopted performance appraisal method