A Study on Performance Appraisal in Hotel Hilton: Research Report

This report examines the performance appraisal system at Hotel Hilton, a case study within the hospitality industry. The research explores various aspects of performance appraisal, including its impact on employee motivation, its role in identifying performance gaps, and the different methods used. The report also discusses how Hotel Hilton implements its performance appraisal, the use of financial and non-financial factors, and the overall influence of performance appraisals on productivity. The report includes an analysis of survey data, references to relevant literature, and a focus on how these practices align with industry standards. The findings provide insights into the effectiveness of the appraisal system and its contribution to the hotel's overall performance and employee development.

RESEARCH PROJECT
ON
PERFORMANCE APPRAISAL
IN HOTEL HILTON

INTRODUCTION
Performance appraisal is the systematic and periodic of worker's
characteristics in the matters concerning to his existing job and his
prospective for an amended job. It is necessary in an organisation
of hotel Hilton because it provides a review of past work
performance(Ayers, 2015).

AIMS AND OBJECTIVES
Aims and Objectives
Aim: “To analyse the ways by which company maintain
performance appraisal in hospitality industry – A Case Study on
hotel Hilton”
Objectives:
To amend job performance level in chosen business.
To gain the capabilities of employees.
To help the supervisor and top level management in promoting and
demoting workers.

TASK 5

THEME 1 Performance appraisal is the main process in
hospitality industry

THEME 2 Employees will become more motivated by
performance appraisal and external factors.
10
6
14 By performance appraisal
By external factors
Both of the above

THEME 3 Performance appraisals is identifying the gaps
between employees
15
7
8
Agree
Disagree
Do not know

THEME 4 Employee appraisal and Employee
assessment both are the other name of performance
appraisal
7
5 18
Employee appraisal
Employee assessment
Both of the above

THEME 5 Feedback is an objective of PA
16
9
5
Yes
No
Can not say

THEME 6 Assessment centre method and Critical
incident methods both are the best method of
performance appraisal.
10
6
14 Assessment centre method
Critical incident methods
Both of the above

THEME 7 Performance appraisals motivates employees
13
8
9
Yes
No
Can not say

THEME 8 Financial factors and Non financial factor both are
the types of PA.
8
5
17
Financial factors
Non financial factors
Both of the above