Report: Performance Appraisal Impact on Employee Behavior

This research project analyzes the impact of performance appraisal techniques on employee behavior and performance within the context of Hilton Hotel. The report begins with an introduction outlining the project's objectives, research questions, and rationale for selecting the topic. Chapter 1 details the project specification, including the background, research problem, aims, objectives, and scope of the investigation. Chapter 2 provides a critical review of relevant literature and describes the research design, approach, and data collection methodologies, including the use of questionnaires and interviews. Chapter 3 presents the findings, including the utilization of checklist methods, factors considered in performance measurement, employee satisfaction levels, and the awareness of psychological appraisals. The analysis reveals key themes and interpretations of the data collected, leading to recommendations for improving the performance appraisal system. Chapter 5 concludes the report with recommendations for managers to enhance consistency, select appropriate appraisal techniques, and leverage technology to eliminate biases. The report incorporates both quantitative and qualitative research methods to provide a comprehensive understanding of the subject matter. References to books and journals are also provided.

RESEARCH
PROJECT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
CHAPTER 1...................................................................................................................................1
1.1 Project specification ........................................................................................................1
1.2 Rationale for selection of topic related to investigation...................................................2
1.4 Project specification.........................................................................................................2
1.5 Project management plan ...............................................................................................3
Chapter 2 .........................................................................................................................................4
1.3 Critical Review.................................................................................................................4
CHAPTER 3....................................................................................................................................6
2.1 Matching resources effectively.........................................................................................6
2.2 undertaking Proposed investigation................................................................................7
CHAPTER 4....................................................................................................................................8
2.3 Recording and collating relevant information .................................................................8
3.1 Utilising suitable research evaluation technique..............................................................9
3.2 Interpretation as well as analysing result........................................................................10
CHAPTER 5..................................................................................................................................14
3.3 Recommendations .........................................................................................................14
4.1 utilising appropriate media for presenting the result......................................................14
REFERENCES..............................................................................................................................15
Books and Journals:..............................................................................................................15

INTRODUCTION
Performance appraisal is defined as the procedure in which includes the review of the
work done by employees. It is considered to be as the important process which assist manager or
leader in making the quick decision related to hiring or firing of workers. Performance
management or appraisal is considered to be as the important function to be performed by
management,as the success and growth of company is totally dependent on workers'
performance. Performance appraisal process is very much beneficial, as it helps management in
identifying the talented as well as highly skilled workers.
The purpose of Report is to develop the understanding about the effect of performance
appraisal techniques used by manager on employees' behaviour as well as performance in
context of Hilton Hotel.
CHAPTER 1
1.1 Project specification
Background :
Earlier, traditional techniques such as personal observation techniques has been used by
manager or leader in an enterprise for measuring the performance of workers. Manager or
leader in an organisation used to work with employees, with the purpose of analysing their
behaviour during the task. All traditional techniques as well as performance appraisal procedures
was time consuming. But with the passage of time and advance in technology many new
techniques have been evolved which now can be utilised by human resource manager for
measuring employees performance.
Research problem : There has been the conflict and high level of dissatisfaction in workers due
to inconsistent as well as ineffective techniques used for performance appraisal.
Research question :
 What impact performance appraisal techniques have on the performance as well as
behaviour of workers ?
 What are the consequences of if manager uses the inconsistent as well as ineffective
performance appraisal technique ?
Aims : TO analyse the impact of performance appraisal system on workers' behaviour and
performance.
Objectives :
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 To develop the understanding about the performance appraisal system and its importance
in an organisation.
 To assess the performance appraisal system in Hospitality sector.
 To identify new techniques of conducting performance appraisal.
 To bring improvement in performance appraisal or measurement system.
 To suggest the strategies which can be utilised for improving the performance appraisal
procedure.
Scope : in present investigation, scholar aim is to analyse the impact of performance appraisal
system on employees, investigator will conduct only few activities during the investigation
process (Kumar, 2014). Therefore, study has limited scope.
1.2 Rationale for selection of topic related to investigation
Research topic analysing the impact of digital technology on the employees' behaviour
as well as performance within an organisation has been selected. This specific topic has been
selected for the research as many of the companies in hospitality sector is facing the issue related
to the high employee turnover. Investigator perceives that reason for specific issue is ineffective
performance evaluation system. Researcher has selected this topic for research in order to judge
whether an individual determination is right or wrong.
1.4 Project specification
Research design- There are varieties of research design such as exploratory, descriptive,
explanatory, experimental etc. It is very much important for investigator to select the suitable
research design, as this factor has direct as well as significant impact on quality of work. In
present investigation, investigator will utilise explanatory design for investigation process
(Zumitzavan and Michie,2015). This specific design has been selected with the purpose of
getting the depth knowledge about field.
Research approach – It includes mainly two forms of approaches such as inductive as
well as deductive (Miller and et. al., 2012). In present investigation , scholar have utilised
inductive approach for facilitating investigation.
Data collection Methodologies – Both primary and secondary sources have been
utilised by investigator in present study for accumulating facts relevant to research topic. In
addition to this, questionnaire and personal interview has been selected as the technique for
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collecting the information (Mackey and Gass, 2015). Questionnaire consist of question related to
the topic of investigation. Email has been selected as the medium or tool for circulating the
questionnaire.
Sampling – In present investigation process, random sampling technique has been used
by the scholar for selecting few respondents from large population.
Data analysis- Qualitative as well as quantitative are the two types of techniques which
can be utilised by scholar during investigation (Prescott,Gray and McDonagh,2015). Data
analysis has been done by researcher in order to ensure the reliability as well as accuracy of
information which has been gathered during survey.
Research philosophy- It is the set of assumption or belief on the basis of which various
activities are executed by researcher during investigation. Research philosophy is analysed by
researcher when accumulating the facts relevant to the topic of investigation (Mukhopadhyay,
and Gupta,2014). Two main research philosophy are Interpretive and positivism. In present
investigation , Scholar have used the positivism research philosophy.
1.5 Project management plan
Activity/Week 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1
6
Preparationn of Content for research
Setting of Aim And Objectives
A
n
a
l
y
s
i
n
3

g
Background Study
Selection of Methodologies of
investigation
Data collection.
Analysis of information
Presentation of data
Conclusion And Recommendations
Submission Of Draft Report
Modifications according to the
Comments
Final Submission
Chapter 2
1.3 Critical Review
According to Rosen and et. al., (2017) Performance Appraisal in an important
aspect of every organisation which leads to motivate every worker for contributing more which
leads to increase their productivity in an efficient manner and also leads to provide recognition to
their work which makes them more positive. It is regarded as a tool for developing the career of
manager as well as employee. Performance appraisals has a numerous varieties of effects on
each worker which every manager should understand and even identify. This is known to be an
aspect for increasing the efficiency of worker along with their development.
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Certo, (2018) asserted that it is an motivational source and is used for improving the
productivity of a company. When a worker sights his goal in a clear and defined manner and his
challenges in the performance are identified which results in providing the solution for career
development that leads to facilitate in advancing his career. The major goal is to influence every
employee to give his best performance by pushing beyond the limit. This is all achieved by
creation of a comprehensive plan for developing employee and giving achievements for striving
that will lead to inspire a greater level of efficiency in work aspect.
Every worker performs his best for giving out an effective result which is base on the
correct guidance from respective management. A part of this concept includes the review of
manager regarding the description of job and comparing the performance of an employee with
the expectation that is regarded as a standard for the efficiency. This leads to provide them a
sense of being clear and understanding which helps the employee to perform his duties in a better
way which was asserted by DeNisi and Smith, ( 2014)
According to Bernardin and Wiatrowski, (2013), Effective recruitment and selection helps
organisation in different ways such as increasing employee enagagement, sustained job
performance, employee retention and low turnover. Selection interviews helps manager for
screening of applicants on the basis mental ability, thinking, behavior and knowledege.
Performance management or appraisal is considered to be as the important function to be
performed by management,as the success and growth of company is totally dependent on
workers' performance. It is also considered as useful for organisation to attain the qualified
employee at work place that helps in attaining business objectives. Company also provided their
contribution on development of various important business activities that helps in attaining
business objectives. It is also considered as important for business enterprise to attain specific
competencies to attain growth in market. 360 Degree appraisal method is most appropriate
method which can be utilized by manager to analyse the performance of employee at workplace.
It is method in which manager review of every manager in organisation at different for
attaining business objectives. High employee enagagement has enabled enterprise to attain
specific objectives at workplace. It is also helpful in attaining business objectives and
accomplishment of stated objectives. There are various important business perspective are
required to be analysed by manager so that they will be able to attain high performance of
employees at workplace. According to Gupta and Kumar, (2012). Ranking method is also
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suitable for management to analyse the performance of employees. In this, ranks are provided to
employee on the basis of their performance at workplace. High performance in the organisation
will be provided appropriate rewards and recognition. This aids the management to raise the
effeciency and motivation of employees at workplace. This method of employee performance
appraisals helps in getting employee effeciency and increasing their performance to achive the
organisational objectives.
Tziner and Rabenu, (2018) stated that while preparation of annual review , a manager
must keep all the notes regarding the accomplishment of employee and related challenges which
were faced within a year. When all these data are presented to the particular worker during the
time of appraisal, it leads to give all employees an opportunity for getting benefit from those
achievements and acceptance of responsibilities for performing various challenges. By letting the
claiming of ownership for the issues related to performance, this makes the career development
process as a personal commitment that would lead to provide him numerous chances of getting
acknowledged that would lead to make his performance more better and efficient which would
be fruitful for him.
CHAPTER 3
2.1 Matching resources effectively
Mixed research approaches has been utilised by scholar in present investigation.
Name:______
Age :________
Position :________
Ques 1. What methods is presently utilised by manager in Hilton hotel for measuring the
performance of workers?
 360 degree feedback
 Ranking method
 checklist method
 Force distribution method
Ques 2. What factors considered by manager when measuring the performance of worker?
 Personality
 Nature of Task
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 Quality of work
 Behaviour
Ques 3. How much satisfied your are with the performance appraisal technique utilised by
human resource management?
 Highly and completely satisfied
 Little satisfied
 Not all satisfied
Ques 4. Does your organisation conduct Psychological appraisal for assessing the potential of
employee?
 Yes
 No
 Don't know
Ques 5. How much aware you are about Psychological appraisal ?
 Limited knowledge
 Depth knowledge
 No knowledge
Ques 6. What are improvement which an organisation should make in performance appraisal
system?
 Parameters on the basis of which performance is measured should be reduced.
 Changes are needed to be made in performance appraisal form.
 Self appraisal system should be introduced.
 Proper communication is required.
Ques 7. How much important performance appraisal system within a company?
 Highly important
 not at all important
 Somewhat important
2.2 undertaking Proposed investigation
In the present investigation, the qualitative data analysis method has been used for
conducting the investigation on topic analysing the impact of performance evaluation system on
employees. The qualitative data analysis technique has been utilised by scholar considering the
nature of problem (Monsen and Horn,2007). This specific information analysis technique has
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assisted researcher in reaching to the conclusion and helped investigator in making appropriate
decision (Johnson and Christensen, 2010). On addition to this thematic analysis has been utilised
with mixed research approach for collecting , analysing, interrelating information in appropriate
format.
CHAPTER 4
2.3 Recording and collating relevant information
Ques 1. What methods is presently utilised by manager in Hilton
hotel for measuring the performance of workers? Frequency
360 degree feedback 2
Ranking method 5
checklist method 12
Force distribution method 1
TOTAL 20
What factors considered by manager when measuring the
performance of worker? Frequency
Personality 5
Nature of Task 6
Quality of work 4
Behaviour 5
TOTAL 20
How much satisfied your are with the performance appraisal
technique utilised by human resource management? Frequency
Highly and completely satisfied 5
Little satisfied 10
Not all satisfied 5
TOTAL 20
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Does your organisation conduct Psychological appraisal for
assessing the potential of employee?
Frequency
yes 9
No 6
Don't know 5
TOTAL 20
How much aware you are about Psychological appraisal ? Frequency
Limited knowledge 4
Depth knowledge 3
No knowledge 13
TOTAL 20
Ques 6. What are improvement which an organisation should
make in performance appraisal system? Frequency
Parameters on the basis of which performance is measured should
be reduced. 4
Changes are needed to be made in performance appraisal form. 3
Self appraisal system should be introduced. 10
Proper communication is required. 3
TOTAL 20
How much important performance appraisal system to be
implemented within a company? Frequency
Highly important 11
not at all important 3
Somewhat important 6
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TOTAL 20
3.1 Utilising suitable research evaluation technique
Quantitative : It is considered to be as a suitable research evaluation technique which is
utilised collecting the information in order to reach conclusion (Taylor, Bogdan and DeVault,
2015). Several tools in quantitative method will be utilized such as arithmetic mean, standard
deviation mediation , etc. which are not required to be included in present study.
Qualitative: The know-how of evaluation in which all the tools related to the explanation part
are included like thematic etc. (Rose, 2016). This specific analysis technique is used by
researcher for the executing the investigation on topic which are theoretical in nature.
3.2 Interpretation as well as analysing result
Theme 1. Checklist method, is presently utilised by manager in Hilton hotel for measuring the
performance of workers.
Finding and analysis : It has been analysed during the investigation process that Hilton hotel
organisation is presently utilising the Checklist method , this information has been provided by
majority of respondent. Out of 20 people have stated that ranking method has been utilised by
manager for measuring performance.
10
360 degree feedback
Ranking method
checklist method
Force distribution method
0
2
4
6
8
10
12
14
Frequency