MBA Human Resource Management Project: JCF Performance Appraisal
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Project
AI Summary
This MBA project examines the effects of performance appraisal systems on employee performance within the Jamaica Constabulary Force (JCF). The study, conducted by Nadeisha Patterson, investigates how employees perceive and experience performance management, challenges within the system, and potential improvements. The research employs a descriptive methodology, collecting data through questionnaires from JCF staff. Key findings reveal a need for a robust performance management system with employee input, clear communication, and rewards for high performers. The project discusses various performance management types, suggesting 360-degree feedback as a suitable model for the JCF. The project explores the relationship between performance appraisal and employee productivity, the importance of clear communication, and recommends improvements for the JCF's performance management practices. The project also provides suggestions for further research in this area. This detailed project provides valuable insights for students studying human resource management and leadership.
BUSINESS SCHOOL
___________________
MBA HUMAN RESOURCE MANAGEMENT
MBA PROJECT
PROJECT TITLE: The Effects of Performance Appraisal
System on Employees’ Performance in the Public Service of
Jamaica – A Case Study of the Jamaica Constabulary Force
AUTHOR: NADEISHA PATTERSON (40294613)
DATE OF SUBMISSION: DECEMBER 14, 2018
Supervisor: MAMMED BAGHER
___________________
MBA HUMAN RESOURCE MANAGEMENT
MBA PROJECT
PROJECT TITLE: The Effects of Performance Appraisal
System on Employees’ Performance in the Public Service of
Jamaica – A Case Study of the Jamaica Constabulary Force
AUTHOR: NADEISHA PATTERSON (40294613)
DATE OF SUBMISSION: DECEMBER 14, 2018
Supervisor: MAMMED BAGHER
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MBA Project Declaration
I declare that the work contained in this project has not been submitted for any other
award and that it is all my own work. To the best of my knowledge, the work contains no
material previously published or written by another person except where due reference
is made in the text of the project.
Title of project: The Effects of Performance Appraisal System on Employees’
Performance in the Public Service of Jamaica – A Case Study of the Jamaica
Constabulary Force
Name (Print): Nadeisha S. Patterson
Signature: N. Patterson
Date: 14th December, 2018
I declare that the work contained in this project has not been submitted for any other
award and that it is all my own work. To the best of my knowledge, the work contains no
material previously published or written by another person except where due reference
is made in the text of the project.
Title of project: The Effects of Performance Appraisal System on Employees’
Performance in the Public Service of Jamaica – A Case Study of the Jamaica
Constabulary Force
Name (Print): Nadeisha S. Patterson
Signature: N. Patterson
Date: 14th December, 2018
TABLE OF CONTENTS
MBA Project Declaration................................................................................................................2
LIST OF TABLES............................................................................................................................i
LIST OF FIGURES.........................................................................................................................ii
ABRREVIATION..........................................................................................................................iii
ACKNOWLEDGEMENTS............................................................................................................iv
ABSTRACT....................................................................................................................................v
CHAPTER ONE............................................................................................................................1
1.0 INTRODUCTION.....................................................................................................................1
1.1 Background of the problem.......................................................................................................1
1.2 Statement of the Problem...........................................................................................................2
1.3 Purpose of the Study..................................................................................................................3
1.4 Research Questions....................................................................................................................3
1.5 Significance of the Study...........................................................................................................3
1.5.1 The Jamaica Constabulary Force............................................................................................3
1.5.2 Practitioners of Human Resource...........................................................................................3
1.5.3 Higher Learning Institutions...................................................................................................3
1.6 Scope of the Study.....................................................................................................................4
1.7 Definition of terms.....................................................................................................................4
1.7.1 Performance management......................................................................................................4
1.7.2 Performance appraisal/evaluation...........................................................................................4
1.7.3 Performance measurement......................................................................................................4
1.8 Chapter Summary......................................................................................................................4
CHAPTER TWO...........................................................................................................................6
2.0 LITERATURE REVIEW..........................................................................................................6
2.1 Introduction................................................................................................................................6
2.2 How employees see and interpret experiences with the performance management system.....6
2.2.1 Employee Perceptions of Performance Management.............................................................6
2.2.2 Clarity in Tasks and Duties.....................................................................................................7
2.2.3 Lack of Proper Performance Management Systems...............................................................7
2.2.4 Evaluation of Previous Performance Management and Organisation Objectives..................7
2.2.5 Integration between Organisation Objectives and Individual objectives...............................9
2.2.6 Performance Management for Career Growth.......................................................................9
2.2.7 Employee Engagement.........................................................................................................10
2.2.8 Evaluation on Pre-determined Parameters............................................................................10
2.3 Challenges of performance management system....................................................................10
2.3.1 Feedback System..................................................................................................................11
2.3.2 Leadership Commitment......................................................................................................11
2.3.3 Bias in Performance Appraisal.............................................................................................12
2.3.4 Objective and Fair Standard of Evaluation...........................................................................13
2.3.5 User Friendliness of Performance Appraisal Form..............................................................13
MBA Project Declaration................................................................................................................2
LIST OF TABLES............................................................................................................................i
LIST OF FIGURES.........................................................................................................................ii
ABRREVIATION..........................................................................................................................iii
ACKNOWLEDGEMENTS............................................................................................................iv
ABSTRACT....................................................................................................................................v
CHAPTER ONE............................................................................................................................1
1.0 INTRODUCTION.....................................................................................................................1
1.1 Background of the problem.......................................................................................................1
1.2 Statement of the Problem...........................................................................................................2
1.3 Purpose of the Study..................................................................................................................3
1.4 Research Questions....................................................................................................................3
1.5 Significance of the Study...........................................................................................................3
1.5.1 The Jamaica Constabulary Force............................................................................................3
1.5.2 Practitioners of Human Resource...........................................................................................3
1.5.3 Higher Learning Institutions...................................................................................................3
1.6 Scope of the Study.....................................................................................................................4
1.7 Definition of terms.....................................................................................................................4
1.7.1 Performance management......................................................................................................4
1.7.2 Performance appraisal/evaluation...........................................................................................4
1.7.3 Performance measurement......................................................................................................4
1.8 Chapter Summary......................................................................................................................4
CHAPTER TWO...........................................................................................................................6
2.0 LITERATURE REVIEW..........................................................................................................6
2.1 Introduction................................................................................................................................6
2.2 How employees see and interpret experiences with the performance management system.....6
2.2.1 Employee Perceptions of Performance Management.............................................................6
2.2.2 Clarity in Tasks and Duties.....................................................................................................7
2.2.3 Lack of Proper Performance Management Systems...............................................................7
2.2.4 Evaluation of Previous Performance Management and Organisation Objectives..................7
2.2.5 Integration between Organisation Objectives and Individual objectives...............................9
2.2.6 Performance Management for Career Growth.......................................................................9
2.2.7 Employee Engagement.........................................................................................................10
2.2.8 Evaluation on Pre-determined Parameters............................................................................10
2.3 Challenges of performance management system....................................................................10
2.3.1 Feedback System..................................................................................................................11
2.3.2 Leadership Commitment......................................................................................................11
2.3.3 Bias in Performance Appraisal.............................................................................................12
2.3.4 Objective and Fair Standard of Evaluation...........................................................................13
2.3.5 User Friendliness of Performance Appraisal Form..............................................................13
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2.3.6 Regular Review of Performance Management.....................................................................14
2.3.7 Top Management Commitment............................................................................................14
2.3.8 Training and Awareness.......................................................................................................14
2.3.9 Cultural Change Aspect........................................................................................................14
2.4 Types of Performance Management System...........................................................................16
2.4.1 360 Degree Feedback...........................................................................................................16
2.4.2 Balance Score Card...............................................................................................................16
2.4.3 Management by Objectives..................................................................................................16
2.4.4 Self-Appraisal.......................................................................................................................17
2.4.5 The Critical Incidents Method..............................................................................................17
2.4.6 Peers......................................................................................................................................18
2.5 Summary..................................................................................................................................18
CHAPTER THREE.....................................................................................................................19
3.0 RESEARCH METHODOLOGY............................................................................................19
3.1 Introduction..............................................................................................................................19
3.2 Research Design......................................................................................................................19
3.3 Population and Sampling Design.............................................................................................20
3.3.1 Population.............................................................................................................................20
3.3.2 Sampling Design...................................................................................................................20
3.3.2.1 Sampling Frame.................................................................................................................20
3.3.2.2 Sampling Technique..........................................................................................................20
3.3.2.3 Sample Size.......................................................................................................................21
3.4 Data Collection Methods.........................................................................................................21
3.5 Research Procedures................................................................................................................22
3.6 Data Analysis...........................................................................................................................22
3.7 Chapter Summary....................................................................................................................22
CHAPTER FOUR.......................................................................................................................23
4.0 RESULTS AND FINDINGS...................................................................................................23
4.1 Introduction..............................................................................................................................23
4.2 General Information.................................................................................................................24
4.3 Employee experiences with performance management system Figure...................................26
4.3.1: Satisfaction with current PMS Figure.................................................................................26
4.4 Challenges of Performance Management System...................................................................31
4.5 Type of performance management system suitable for JCF...................................................34
CHAPTER FIVE.........................................................................................................................37
5.0 DISCUSSION, CONCLUSION AND RECOMMENDATION.............................................37
5.1 Introduction..............................................................................................................................37
5.2 Summary..................................................................................................................................37
5.3.1 Does performance appraisal improve the productivity of the employees?...........................38
5.3.2 What is the relationship in between employees’ productivity and the appraisal of
performance?.................................................................................................................................39
2.3.7 Top Management Commitment............................................................................................14
2.3.8 Training and Awareness.......................................................................................................14
2.3.9 Cultural Change Aspect........................................................................................................14
2.4 Types of Performance Management System...........................................................................16
2.4.1 360 Degree Feedback...........................................................................................................16
2.4.2 Balance Score Card...............................................................................................................16
2.4.3 Management by Objectives..................................................................................................16
2.4.4 Self-Appraisal.......................................................................................................................17
2.4.5 The Critical Incidents Method..............................................................................................17
2.4.6 Peers......................................................................................................................................18
2.5 Summary..................................................................................................................................18
CHAPTER THREE.....................................................................................................................19
3.0 RESEARCH METHODOLOGY............................................................................................19
3.1 Introduction..............................................................................................................................19
3.2 Research Design......................................................................................................................19
3.3 Population and Sampling Design.............................................................................................20
3.3.1 Population.............................................................................................................................20
3.3.2 Sampling Design...................................................................................................................20
3.3.2.1 Sampling Frame.................................................................................................................20
3.3.2.2 Sampling Technique..........................................................................................................20
3.3.2.3 Sample Size.......................................................................................................................21
3.4 Data Collection Methods.........................................................................................................21
3.5 Research Procedures................................................................................................................22
3.6 Data Analysis...........................................................................................................................22
3.7 Chapter Summary....................................................................................................................22
CHAPTER FOUR.......................................................................................................................23
4.0 RESULTS AND FINDINGS...................................................................................................23
4.1 Introduction..............................................................................................................................23
4.2 General Information.................................................................................................................24
4.3 Employee experiences with performance management system Figure...................................26
4.3.1: Satisfaction with current PMS Figure.................................................................................26
4.4 Challenges of Performance Management System...................................................................31
4.5 Type of performance management system suitable for JCF...................................................34
CHAPTER FIVE.........................................................................................................................37
5.0 DISCUSSION, CONCLUSION AND RECOMMENDATION.............................................37
5.1 Introduction..............................................................................................................................37
5.2 Summary..................................................................................................................................37
5.3.1 Does performance appraisal improve the productivity of the employees?...........................38
5.3.2 What is the relationship in between employees’ productivity and the appraisal of
performance?.................................................................................................................................39
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5.4.1 What is the important information that the employees need to understand related to their
work?.............................................................................................................................................40
5.3.3 What are the types of Performance Management System?..................................................42
5.5.1 Does performance appraisal improve the productivity of the employees?...........................43
5.5.2 What is the relationship in between employees’ productivity and the appraisal of
performance?.................................................................................................................................44
5.5.3 What are the types of Performance Management System?..................................................45
5.6 Suggestions for Further Research............................................................................................45
REFERENCES............................................................................................................................46
APPENDIX 1: QUESTIONNAIRE..............................................................................................54
APPENDIX 2: Participants information sheet and Consent statement.........................................58
work?.............................................................................................................................................40
5.3.3 What are the types of Performance Management System?..................................................42
5.5.1 Does performance appraisal improve the productivity of the employees?...........................43
5.5.2 What is the relationship in between employees’ productivity and the appraisal of
performance?.................................................................................................................................44
5.5.3 What are the types of Performance Management System?..................................................45
5.6 Suggestions for Further Research............................................................................................45
REFERENCES............................................................................................................................46
APPENDIX 1: QUESTIONNAIRE..............................................................................................54
APPENDIX 2: Participants information sheet and Consent statement.........................................58
i
LIST OF TABLES
Table 4.1: Unit of work.................................................................................................................25
Table 4.2: Competencies...............................................................................................................27
Table 4.3: Training Programs........................................................................................................27
Table 4.4: Recognizes employee efforts........................................................................................29
Table 4.5: Challenges of PMS.......................................................................................................31
Table 4.6: Suggestions for improvement.......................................................................................32
Table 4.5: Period before carrying out a review process................................................................35
Table 4.6: Effectiveness of the current Performance Management System..................................35
LIST OF TABLES
Table 4.1: Unit of work.................................................................................................................25
Table 4.2: Competencies...............................................................................................................27
Table 4.3: Training Programs........................................................................................................27
Table 4.4: Recognizes employee efforts........................................................................................29
Table 4.5: Challenges of PMS.......................................................................................................31
Table 4.6: Suggestions for improvement.......................................................................................32
Table 4.5: Period before carrying out a review process................................................................35
Table 4.6: Effectiveness of the current Performance Management System..................................35
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LIST OF FIGURES
Figure 4.2.1: Respondent Gender..................................................................................................24
Figure 4.2.2: Satisfaction with current PMS.................................................................................26
Figure 4.3.2 Cooperation and teamwork.......................................................................................27
Figure 4.2.5: Intermittent Performance evaluations......................................................................28
Figure 4.2.6: Strengths and weaknesses........................................................................................29
Figure 4.2.7: Utilisation of results.................................................................................................30
Figure 4.2.8: Rate faculty following Figure..................................................................................31
Figure 4.2.10: Performance Review Process reasonable for JCF Figure......................................34
LIST OF FIGURES
Figure 4.2.1: Respondent Gender..................................................................................................24
Figure 4.2.2: Satisfaction with current PMS.................................................................................26
Figure 4.3.2 Cooperation and teamwork.......................................................................................27
Figure 4.2.5: Intermittent Performance evaluations......................................................................28
Figure 4.2.6: Strengths and weaknesses........................................................................................29
Figure 4.2.7: Utilisation of results.................................................................................................30
Figure 4.2.8: Rate faculty following Figure..................................................................................31
Figure 4.2.10: Performance Review Process reasonable for JCF Figure......................................34
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iii
ABRREVIATION
PMAS Performance Management Appraisal System
PMS Performance Management System
MBO Management by Objectives
BSC Balance Score Card
PEMS Performance Management System
GRMS Global Resource Management System
JCF Jamaica Constabulary Force
QAR Quality Assessment Report
ABRREVIATION
PMAS Performance Management Appraisal System
PMS Performance Management System
MBO Management by Objectives
BSC Balance Score Card
PEMS Performance Management System
GRMS Global Resource Management System
JCF Jamaica Constabulary Force
QAR Quality Assessment Report
iv
ACKNOWLEDGEMENTS
As a matter of first importance, I might want to recognise Gods direction and astuteness in
empowering me to complete this undertaking. My true appreciation goes to my administrator
Professor Mammed Bagher for giving me the required rules and intelligence from the earliest
starting point of this venture to the end. His direction counsel and viable reaction at each phase in
the readiness and execution of this examination paper was in every case auspicious. To my
family much obliged for the tolerance in the long evenings. I can't likewise overlook the whole
administration of Edinburgh Napier University for their participation towards giving on the web
library offices where I gotten got much data concerning this examination venture. I likewise
thank the staff at JCF for their support and collaboration in the answers to my questionnaires.
ACKNOWLEDGEMENTS
As a matter of first importance, I might want to recognise Gods direction and astuteness in
empowering me to complete this undertaking. My true appreciation goes to my administrator
Professor Mammed Bagher for giving me the required rules and intelligence from the earliest
starting point of this venture to the end. His direction counsel and viable reaction at each phase in
the readiness and execution of this examination paper was in every case auspicious. To my
family much obliged for the tolerance in the long evenings. I can't likewise overlook the whole
administration of Edinburgh Napier University for their participation towards giving on the web
library offices where I gotten got much data concerning this examination venture. I likewise
thank the staff at JCF for their support and collaboration in the answers to my questionnaires.
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Trusted by 1+ million students worldwide
v
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ABSTRACT
Investigating the effect of Performance Management framework on worker execution is the
motivation behind this examination is. The examination is guided by four research addresses which
look for answers for a reasonable execution administration framework in JCF that is connected to the
key targets of JCF. The exploration questions are: this research is guided by the following questions:
Does performance appraisal improve the productivity of the employees? What is the relationship in
between employees’ productivity and the appraisal of performance? What is the important
information that the employees need to understand related to their work? What are the ways in which
the employees can improve based on the past performance?
The examination embraced an elucidating research structure. The number of inhabitants in intrigue
comprised of 12,000 staff individuals from Jamaica Constabulary Force. A statistics was attempted to
meet the whole populace. Information was gathered utilising organised surveys. The information was
examined utilising the Statistical Package for Social Sciences (SPSS) into recurrence conveyance and
rates. The information was introduced utilising tables and diagrams.
The real discoveries of this examination are that representatives feel there is an incredible
requirement for an execution administration framework in JCF. The framework ought to have
contributions from the staff individuals through staff organisation, it ought to have reasonable
checking structures and reward staff who are high performers. It ought to likewise have more
grounded accentuation on appropriate correspondence and announcing.
Representatives likewise felt that there was restricted straightforwardness and insignificant
correspondence. The reconsidered execution administration should close the missing holes. It ought
to likewise remunerate superior workers and right the low entertainers.
The examination prescribes that 360 degree criticism was considered to be the best execution
administration framework for JCF. It includes representatives getting input from individuals whose
sees are viewed as accommodating and relevant. The contemplate reasons that the impression of
workers towards execution administration rehearses is exceptionally basic in all organisations as this
persuades them to accomplish the objectives set by the association and the respondents indicated out
the different parts of execution administration rehearses in accordance with the arranging and worker
desire, watching execution administration works on, building up the limit of execution administration
practices to perform and assess execution administration rehearses which are essential to dealing with
the yield given by the workers.
The examination reasons that JCF should improve the different parameters specified on the
representative's recognition towards execution administration rehearses in JCF and broaden the
extension on different parameters that might be utilized to check the dimensions of execution
administration rehearses in JCF by the workers. Straightforwardness ought to be energized, execution
administration to be completed consistently, perform work configuration with the end goal to
coordinate staff capabilities to the correct activity, support staff resolve by giving them longer
ABSTRACT
Investigating the effect of Performance Management framework on worker execution is the
motivation behind this examination is. The examination is guided by four research addresses which
look for answers for a reasonable execution administration framework in JCF that is connected to the
key targets of JCF. The exploration questions are: this research is guided by the following questions:
Does performance appraisal improve the productivity of the employees? What is the relationship in
between employees’ productivity and the appraisal of performance? What is the important
information that the employees need to understand related to their work? What are the ways in which
the employees can improve based on the past performance?
The examination embraced an elucidating research structure. The number of inhabitants in intrigue
comprised of 12,000 staff individuals from Jamaica Constabulary Force. A statistics was attempted to
meet the whole populace. Information was gathered utilising organised surveys. The information was
examined utilising the Statistical Package for Social Sciences (SPSS) into recurrence conveyance and
rates. The information was introduced utilising tables and diagrams.
The real discoveries of this examination are that representatives feel there is an incredible
requirement for an execution administration framework in JCF. The framework ought to have
contributions from the staff individuals through staff organisation, it ought to have reasonable
checking structures and reward staff who are high performers. It ought to likewise have more
grounded accentuation on appropriate correspondence and announcing.
Representatives likewise felt that there was restricted straightforwardness and insignificant
correspondence. The reconsidered execution administration should close the missing holes. It ought
to likewise remunerate superior workers and right the low entertainers.
The examination prescribes that 360 degree criticism was considered to be the best execution
administration framework for JCF. It includes representatives getting input from individuals whose
sees are viewed as accommodating and relevant. The contemplate reasons that the impression of
workers towards execution administration rehearses is exceptionally basic in all organisations as this
persuades them to accomplish the objectives set by the association and the respondents indicated out
the different parts of execution administration rehearses in accordance with the arranging and worker
desire, watching execution administration works on, building up the limit of execution administration
practices to perform and assess execution administration rehearses which are essential to dealing with
the yield given by the workers.
The examination reasons that JCF should improve the different parameters specified on the
representative's recognition towards execution administration rehearses in JCF and broaden the
extension on different parameters that might be utilized to check the dimensions of execution
administration rehearses in JCF by the workers. Straightforwardness ought to be energized, execution
administration to be completed consistently, perform work configuration with the end goal to
coordinate staff capabilities to the correct activity, support staff resolve by giving them longer
vii
contracts, make work development way for staff and situate new staff on execution administration
and etch it to the organisation strategy.
contracts, make work development way for staff and situate new staff on execution administration
and etch it to the organisation strategy.
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