Research Project: Performance Appraisal in Marriott Hotel Analysis

This research project investigates the performance appraisal methods employed by the Marriott Hotel within the hospitality industry. The report begins with an introduction outlining the aims, objectives, and research questions, followed by an examination of the factors influencing the research process and the chosen research methodology, which includes a quantitative approach using questionnaires. The study then presents a literature review and details the data collection and analysis processes. The findings, based on the collation of relevant data, are evaluated using formative and summative techniques, with interpretations and analysis of the results. The research concludes with recommendations for further consideration and a presentation of the outcomes to an audience, aiming to enhance the understanding and effectiveness of performance appraisal within the hotel. The research covers topics such as the purpose of performance appraisal, behavioral efficiency, the role of supervisors, and employee satisfaction, providing a comprehensive analysis of the current practices and their impact on the organization.

RESEARCH PROJECT
ON
PERFORMANCE APPRAISAL
IN MARRIOTT HOTEL

Table of Contents
TASK 1............................................................................................................................................4
P1.1 Aims and objectives.......................................................................................................4
P1.2 Factors that contribute to the process of research project .............................................4
P1.3 Research methodology...................................................................................................5
P1.4 Appropriate plan for research project ............................................................................7
TASK 2..........................................................................................................................................10
P 2.1 Literature review of key references.............................................................................10
2.2 Research investigation in accordance with the agreed specification and procedures....12
TASK 3..........................................................................................................................................13
2.3 Record and collate relevant data.....................................................................................13
TASK 4..........................................................................................................................................16
3.1 Research evaluation techniques......................................................................................16
3.2 Interpret and analyse the results....................................................................................16
3.3 Recommendations for further consideration..................................................................18
TASK 5..........................................................................................................................................18
4.1 Outcomes of the research to an audience.......................................................................18
REFERENCES .............................................................................................................................19

Illustration Index
Illustration 1: Gantt chart.................................................................................................................9
Illustration 2: 360 Degree approach...............................................................................................11

Title: To analyse the ways by which organization hold up performance appraisal in
hospitality industry – A Case Study on MARRIOTT HOTEL
TASK 1
P1.1 Aims and objectives
Background of the study
The main objective of performance appraisal is to give worker feedback and find out the
employee training and development requirement. To analyse the performance of employees,
company can use different methods such as assessment centre method, critical incident methods,
essay assessment, human resource accounting method and rating scale(Chand and Ranga, 2018).
Rationale of the study
It is required in hotel Marriott because it establishes a line of effective communication
and also assist supervisor and manager to monitor the performance of each employees(Khan,
Meraj and Alam, 2017). Performance appraisal help the organisation in exercising the
management control and conduct training and development programs for required employees.
Performance appraisal helps the supervisor in promoting and demoting the employees. It is
essential process because it increases the efficiency of productivity. Self assessment is another
one approach of assess the performance level of own. This increase the strength factors and
overcome the weakness factors(Pestonjee, Gupta and Delery, 2015).
Aims and Objectives
Aim: “To analyse the ways by which organization hold up performance appraisal in hospitality
industry – A Case Study on hotel Marriott ”
Objectives:
 To increase the efficiency of productivity.
 To assist supervisor in promoting and demoting employees in chosen organisation. To analyse the techniques of appraisal using by hotel Marriott.
Research questions :
 How hotel Marriott will increase their performance ration of employees?
 Analyse the employee training needs to amend performance appraisal?
 How performance appraisal overcome the gaps between different departments of an
organisation ?

P1.2 Factors that contribute to the process of research project
There are various factors which are included in research project. While gathering the data
and information of research project, researcher has to consider various components which may
affect the process of collection and evaluation. These factors are as follows :
Purpose
Hotel Marriott will get success if it creates objectives as per the SMART criteria. Smart refers
that objectives should be specific, measurable, achievable, realistic and time bounded. As per the
current research project is on analyse the ways by which company maintain performance
appraisal in hospitality industry have various purpose which is defined in this report. In this
sense, all the purpose should be realistic and achievable to gain success(Chand and Ranga,
2018).
Scope
Performance appraisal has wide and broad scope as it includes all the factors regarding to
employees in an organisation. These factors such as Identify the strengths and weaknesses of
employees which is helpful in increasing the confidence level of employees, assist in developing
working relationship and connection between top level management and subordinates, it also
helps in making personnel decisions such as rewards and promotion appraisal.
Interest
Interest level of researcher is depends on the behavioural activities of investigator as they
can choose any research method like primary and secondary but primary research takes long time
to be accomplished and complex as well however, secondary research takes short time and
simple to be accomplished(Khan, Meraj and Alam, 2017).
P1.3 Research methodology
Introduction :Data can be collected through various methods however, researcher is using
questionnaire to gather contents as this is the best method to gather pure and qualitative contents.
Apart from this, it is necessary to evaluate the data because it collected from different resources.
Investigator used quantitative method to be analyzed.
Research design : Sampling design trade with the tools and methods of selecting sources of data
for the research project while observational design associates to circumstances under which
measurements are to be formulated(Khan, Meraj and Alam, 2017). Statistical design is relates to

the query that how origins of data are to be measured and assessed? While operational transact
with the ways by which program of actions satisfied in the method of sampling.
Research philosophy : According to the current research on analyze the ways by which Hotel
Marriott maintain performance appraisal in hospitality industry, there are four primary
philosophies of research design such as pragmatism, positivism, realism and interpretative(Bayo-
Moriones, Galdon-Sanchez and Martinez-de-Morentin, 2016).
Collection of the data : Data can be collected through various methods and techniques such as
primary research and secondary research. According to the current research project company is
using questionnaire to collect information because this is the method to gather pure and
qualitative contents.
Analysis of the data : It can be accomplished through different methods such as quantitative and
qualitative analysis. Qualitative can be classified into various parts such as content, narrative,
discourse, framework and grounded analysis(Bayo-Moriones, Galdon-Sanchez and Martinez-de-
Morentin, 2016). This technique evaluates the information into three steps such as processing
codification, distinguishing kinship between info and summarizing the information. While
qualitative reckons the computation of variables and kinship between the contrarian in numeric
form. While qualitative data means to non numeric contents like notes, pictures and audio-video
recordings.

Time-scale
 Task Name  Dura
tion  Start  Finish  Predecess
ors
 Research Project    
 Planning    
 Finding of the
topic
 3
days
 Sat
8/12/1
7
 Tue
8/15/1
7

 Statements of
problems
 1
day
 Thu
10/12/
17
 Thu
10/12/
17
 1
 Time frame and
allocation of
resources
 2
days
 Sun
11/12/
17
 Mon
11/13/
17
 2
 Implementation    
 Literature review  5
days
 Tue
12/12/
17
 Mon
12/18/
17
 3
 Selection of
correct research
methodologies
 1
day
 Tue
12/12/
17
 Tue
12/12/
17
 4
 Data analysis and
interpretation
 2
days
 Thu
12/14/
17
 Fri
12/15/
17
 5
 Evaluation of
results and
outcomes
 2
days
 Fri
12/15/
17
 Mon
12/18/
17
 5
 Project closer   Sat
12/16/
17
 
 Giving conclusion
and
recommendation
 1
day
 Tue
12/19/
17
 Tue
12/19/
17
 6
 Results of
documentation
 1
day
 Tue
12/19/
17
 Tue
12/19/
17
 7
P1.4 Appropriate plan for research project

Activities Week 1 Week
2
Week
3
Week
4
Week
5
Week
6
Week 7 Week
8
Week
9
Week
10
Week
11
Defining
research
proposal
Defining
background
or rationale
for study
Literature
review
Deciding
aims and
objectives
Finalizing
aims and
objectives
Devising
the
questionnai
re
Gathering
data
Examining
the data
Finding
Recommen
dation and
8

further
areas to be
consider
Final
Submission
Illustration 1: Gantt chart
9

TASK 2
P 2.1 Literature review of key references
Theme 1 To increase the efficiency of productivity
As per the view of (Bayo-Moriones, Galdon-Sanchez and Martinez-de-Morentin, 2016)
In performance appraisal, they review the employee's roles and responsibilities on annual basis to
ensure that all are still relevant and accurate to achieve success and growth of the business. By
implementing 360 degree performance feedback, employees can self assess their performance
which helps in increase their weaknesses and improve their quality of productivity. Managers
and supervisors maintain record of employees performance data which made on the basis of
feedbacks and outcomes. The main objective of developing performance management system is
to create positive environment which helps in to raise the efficiency of productivity.
Theme 2 To assist supervisor in promoting and demoting employees in chosen organisation
According to (Chand and Ranga, 2018)Through the process of performance appraisal,
supervisor get the information about employees that who are giving their best and who are not
performing well. Supervisors keep up the records which made on the basis of feedbacks and
evaluation process. Manager promotes the employees who are giving their best and deserve the
top level. Appraisal may be in form of financial or non financial. In financial term they give cash
prizes or incentives and in non financial terms they appraise and give awards to employees.
Mostly employees are motivated through financial rewards.
Theme 3 To analyse the techniques of appraisal using by hotel Marriott
By the point of view of (Ismail, Mohamed and Rayee, 2017) There are various methods
and techniques of performance appraisal which evaluates the performance level of employees.
Generally it is categorized into two parts such as traditional and modern methods. Traditional
methods includes the ranking, checking list, confidential report, grading and essay methods.
However, modern methods includes management by objectives, 360 degree appraisals,
assessment centres and human resource accounting. Hotel Marriott is using 360 degree appraisal
method of modern approach. In which employees are appraised and motivated by supervisors
and coordinators both. following diagram is presented the 360 degree appraisal.

As essay method is the easier one to assess the performance level of employees. In this method,
the coordinators have to write a short essay on the other employee's strengths, weaknesses,
potential and also provide suggestions. It is simple in formate as well because it does not require
complex formates. Traditional methods are generally used in government departments in which
assessment is made by the boss. Structure of the format includes all the prospectus such as
strengths factors, weakness factors, attendance or many others.
Illustration 2: 360 Degree approach
Source : (360 Degree approach, 2015)

2.2 Research investigation in accordance with the agreed specification and procedures
QUESTIONNAIRE
Name :
Gender :
Age :
1 What is the main purpose of performance appraisal ?
 Promotion
 Pay rise
 Others
2 What is the base of performance appraisal ?
 Total output
 Behavioural efficiency
 Both of the above
3 Who rates the performance ?
 Supervisor
 Subordinates
 Both of the above
4 Is there any modification after developed PA ?
 Yes
 No
 Do not know
5 Are you satisfied with the process of performance appraisal of hotel Marriott ?
 Fully satisfied
 Fully dissatisfied
 Moderate
6 When PA is made in hotel Marriott ?
 Monthly
 Yearly
 Quarterly
7 Is process of PA is sufficient enough in hotel organisation ?
12