Research Project: Performance Appraisal in Hospitality Sector

This research project delves into the effectiveness of performance appraisal in mitigating employee turnover, focusing on a case study of Ramada Jarvis, a hotel chain. The project includes an introduction outlining the significance of performance appraisal in the hospitality sector, followed by a literature review that examines the concept of performance appraisal, different strategies to reduce employee turnover, and the influence of performance appraisal on employee retention. The methodology chapter describes the research design, data collection methods (primary and secondary, qualitative and quantitative), and sample size. Data findings, analysis, and discussion are presented, followed by conclusions and recommendations. The research aims to analyze the impact of performance appraisal on reducing employee turnover, with objectives including defining the concept of performance appraisal, identifying methods for reducing employee turnover at Ramada Jarvis, and analyzing the influence of performance appraisal on employee turnover reduction. The project utilizes a work breakdown structure and a Gantt chart to manage the project timeline and tasks, and includes a reflection on the research process.

Research project

sTable of Contents
Chapter 1: Introduction....................................................................................................................4
Chapter 2: Literature Review...........................................................................................................8
Chapter 3: Research Methodology.................................................................................................10
Chapter 4: Data Findings, Analysis and Discussion......................................................................15
Chapter 5: Conclusion and Recommendation................................................................................22
Reflection.............................................................................................................................22
Recommendation..................................................................................................................22
Conclusion............................................................................................................................22

Chapter 1: Introduction
Introduction
Performance appraisal is defined as systematic process where performance of employees
is measured and evaluated on which they have performed and contributed to enterprise. This is
also called performance or annual review (Abbas and et. al., 2014). The chosen organisation for
research work is Ramada Jarvis which was established in 1996 at London, United Kingdom. This
is four and five star hotels having 42 hotels and five overseas. In order to run business
successfully, it is important to evaluate performance of employees so that organisation can
achieve their goals and objectives. The aim of report is to highlights importance of performance
appraisal in hospitality sector and their timeline for achieving it successfully. The questionnaire
is prepared to know about perception of people regarding performance appraisal.
Background
Performance appraisal is referred as procedure in order to measure and evaluate
performance of employees. Ramada Jarvis is hotel chain of four and five star throughout United
Kingdom. It consists of 42 hotels at five overseas in order to provide service to users. This was
incorporated by John Jarvis and became private in 2003 by management buyout for £159
million. There are also clubs in hotel for their private members. It is essential for hospitality
industry to measure performance of their employees so that they can get motivated and
encouraged towards organisation for providing services to their consumers and visitors.
Research Problem
The research problem can be related with tools and techniques, resources, funding and
other. There are various methods used for performance appraisals which is difficult for
researcher to select appropriate method to get appropriate solution to problems. Similarly,
researcher also face problem in resources such as lack of appropriate books, journals, print
media, books and others for collecting data and information. The researcher also face problem of
time and funds which is limited or should be completed in given time period.
Research Aim
“To analyse effectiveness of performance appraisal in reducing employees turnover”.- A
case study on Ramada Jarvis
Research Objectives
 To determine the concept of performance appraisal.

 To identify different ways by which employee turnover can be reduced in Ramada Jarvis.
 To analyse influence of performance appraisal on reduction of employee turnover in
Ramada Jarvis.
Research Questions
 What is the concept of performance appraisal?
 What are the different ways by which employee turnover can be reduced in Ramada
Jarvis?
 What influence of performance appraisal on reduction of employee turnover in Ramada
Jarvis?
Research Purpose
The main purpose of research is to study about given topic that is performance appraisals.
This topic helps in analysing effectiveness of performance appraisals in reduction of employee
turnover (Baddon and et. al., 2017). It can assist in knowing about use of tools and techniques for
evaluating and measuring performance of appraisals. In hospitality sector, it is very important for
manager to appraise their employees for providing better services to them in achievement of
goals and objectives.
Research Scope
The research scope is to know about use of given topic in future time period. It has three
different areas such as environment, organisational and marketing level. The topic for research is
to analyse effectiveness of performance appraisal in hospitality sector. It helps in using best tools
and techniques for measuring performance appraisals and requirement of it in respective sector.
In each level it aid for helping organisation and focus on achieving goal and objectives of
business.
Attributes of work
The attributes of research work is to satisfy pure curiosity and provide information for
assigned project which can help in achievement of goals and objectives.
Rationale for research topic
The rationale for selection of topic is that it is mostly used in business for achievement of
goals and objectives. This can help to provide appraisals to staffs and employee for work
performance so that they get attached to organisation and feel motivates and encouraged.
Work Breakdown Structure

It is defined as project which divided work of assigned work into small and manageable
sections. This is hierarchical decomposition of work that should be executed by project team.
With this time frame work work can be managed and task is completed within given time period.
Gantt Chart
This is defined as bar chart which illustrates schedule of project. There are two axis
where vertical represents task to be performed and horizontal indicate time intervals (Cho and
Lewis, 2012). This shows relationship between current schedule status and activities for better
work performance. It indicates both start and finish date for given project work.

Chapter 2: Literature Review
Concept of performance appraisal
According to the view of Peter Cappelli and Martin J Conyon, 2019, performance appraisals
is defined as an evaluation of performance of employees by supervisor over period of time. They
are more time consuming, important and unpopular task in administration (What Do
Performance Appraisals Do, 2019). Ramada Jarvis need to use performance appraisals for their
employees so that they can motivate and encourage them for better work performance. This is
very important for organisation to use proper tools and techniques for performance appraisals for
working force. It is conducted when employees are performing job in an organisation.
Performance appraisal is important part of the organisation and which motivates the employees
and also make target oriented task. Appraisals most recommended performance for every

company because employees will have the opportunity to grow in then organisation. The
employees need to respect through their work and it is necessary to highlight the hard work of
employees. The performance appraisal need to modified so that the work are been analysed
properly, the certain parameters are to set so that employees skill can be checked out by the
management. Appraisals are to be notated the top management then only individual performance
appraisals can be benefited to the employees. Human resource management is to set goals to the
employees so that all the management team will be in discipline.
Different ways by which employee turnover can be reduced
As per view of Mike Kappel, employee turnover is defined as something which is faced by
every business with experiences of workers. With change in time period, employee come and
goes. Whenever any employees leave organisation which is costly for company as it require
money and time for finding better one and train them. There are various ways which can be
adopted by respective organisation for reducing employee turnover. It includes hiring right
people, offering competitive pay and benefits, praising, showing career for right path, arranging
flexible work schedules (5 Ways To Reduce Employee Turnover, 2019). Through this ways,
employee’s turnover can be controlled and organisation can achieve goal and objectives. Skilled
employees should be in first preference so that according to their talents work job responsibility
can be posted. So the management should give preference to the employee’s growth. Training
facilities is to be given properly so that the best output can be gained by the company. Major
issue that can be seen in today's organisation is employee is not so motivated with work which
has been assigned to them because the work has to explain properly by the management to its
employees. The more incentives are provided to the employees then only the workers are
gonging to be happy. The one of the important element for employees is the salary which should
pay on time and employees working hours should be according to their capabilities. Less skilled
labour should be trained properly and guidelines should be given to them.
Analyse influence of performance appraisal on reduction of employee turnover
As per view of Gerg Kratz, performance appraisal helps organisation to motivate and encourages
their employees and staff for better work performance and reduce labour turnover (8 Ways to
Help Drastically Reduce Employee Turnover, 2019). There are various ways through which
performance appraisals helps in reduction of employees. They should show right path to staff
and provide career development and promotion opportunities. If they are motivate and

encouraged for work performance then they can achieve goal and objectives of business. The
management is important for the employees so the employees should respect the rules and
regulation that are made by the top management. The performance of the employees should be
analysed by the work and company should make certain strategies to make the environment
familiar for the employees. The organisational goal are made for each employees so the work has
to be done in systematic manner, so for that employees need to be encouraged and also giving
platform for growth (Fugate, Prussia and Kinicki, 2012). Employees are the asset to the company
so that is why the work environment should be such a manner so that employees can work
properly. Main issue facing by the company is less appraisal to the talented employees so the
employees is becoming demotivate and the work is higher than the organisation goal. Less
reduction of employee’s turnover show less satisfaction of the employees. Employer and
employees should be in a good relation show that higher output is expected. The working styles
should change according to the updated technology.
Chapter 3: Research Methodology
Research Design
It is defined as set of procedures and methods which is used for analysing and collecting
variable specified in research problems. The research design is framed as per assigned problem
of research work. It is a methods and technology which the researcher try to solve the issues,
every research is done through certain parameters. The survey is done for the particular purpose.
Data Collection
There are various methods of data collection which are as follows:
Primary- This is the method where data and information are collected for first time.
Collecting the data from first hand person. It is collected through observations, questionnaire,
surveys, experiments, personal interview and others. It provide accurate and reliable data and
information in an effective and efficient manner (Jang and George, 2012). This research help to
make personal networking strong and even also it is a time consuming but it gives good
outcome. It is one of the best techniques through which work is done systematic. Foe any
enquiries primary data collection is done in a best way.
Secondary- When data and information are collected from collected or published sources
then it is called secondary research. It uses sources of books, internal records, government
publications, articles, websites. This research does not provide accurate and reliable data and

information. Through secondary data the customer interaction is less and it has to depend on
secondary data which is limited and is restricted.
After analysing above method, it can be concluded that respective organisation need to
use primary research for collection of data and information as it provide accurate information for
given project. It is also good survey or tool of techniques that researcher use. As compared to
primary data collection secondary data is less time consuming.
Qualitative- This is also called exploratory research which is used for gaining
understanding of opinions, motivations and underlying reasons. It also helps in providing deep
understanding of problems and developing ideas for arise problems in business (Kim, 2012). In
this research the researcher set certain parameters while preparing the questionnaire. The
questions are prepared open ended.
Quantitative- In order to collect data and information, quantitative research uses
mathematical, numerical analysis and statistical tools and techniques to get solution. This is
based on practical approach as tools and techniques are used. In this data collection the
researcher has to be in limited research design and the questionnaire is bounded to make in close
ended design.
After analysing both, organisation should use qualitative research because it provide in deep
knowledge about given topic to collect data and information.
Sample Size
It is defined as an act of selecting number of observations for survey or experiment. The
sample size chosen for assigned project is 30.
Project research Investigation
There are various factors that helped researcher for achieving scope of research work.
They have made initial plan by assigning work to each and everyone who are involved in
research project. After that activities are monitored and controlled in effective and efficient
manner. For controlling of resources and time allocation, time framework has been prepared
which consists of time for each and every work.
Questionnaire
Q 1) Are you aware with the concept of performance appraisal?
a) Yes

b) No
Q 2) According to your perception, What are the different ways by which employee turnover
can be reduced in Ramada Jarvis?
a) Flexible working hours
b) Attractive salary and incentives
c) By hiring right person at right job position
Q 3) As per your thought, which one is the main reason of reduction of employee turnover in
Ramada Jarvis?
a) Excessive workload
b) Unhealthy working environment
c) Non satisfactory salary
Q 4) Do you think, performance appraisals develops positive relationship between employees
and employer?
a) Yes
b) No
Q 5) According to you, which one is the main factor that is considered by Ramada Jarvis at the
time of performance appraisal?
a) Employee participation
b) Employee performance
c) Behaviour with team and superiors
Q6) Do you think performance appraisals helps in increasing working proficiency of
employees?
a) Yes
b) No
Q 7) Does performance appraisals motivate or demotivate employee?
a) Motivate