Research Project: Performance Evaluation at Hilton Hotel

This report presents a research project focused on performance evaluation within the context of the Hilton Hotel. The research investigates various aspects, including the methods used for performance measurement, the presence of formal appraisal systems, and the basis for determining employee salaries. The study explores employee satisfaction levels with the current evaluation system, the frequency of appraisals, and the objectives of the performance appraisal system. The research also examines the challenges faced by management in evaluating employee performance, such as biases and unclear guidelines. The findings suggest that performance evaluation plays a significant role in organizational success, particularly in labor-intensive industries like hospitality. The report recommends setting specific performance standards to eliminate biases and improve the effectiveness of the evaluation process.

Research Project

The presentation will include the Following:
– Using an agreed format and appropriate media to present the
outcome of research to an audience

Themes 1 :Feedback, is the approach utilized by
human resource manager for measuring the
performance of employees.
Observation 360 degree Feedback Balance score card
0
2
4
6
8
10
12
3
2
11
4
Frequ

Theme 2 :Yes, an organization have formal
performance appraisal system.
Yes No Don't Know
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2
4
6
8
10
12
14
16
Frequency

Theme 3: Performance is the basis salaries or
wages of workers are determined in Hilton
Hotel.
On the basis of seniority
Performance
Their overall contribution in business activities
Employees position in an organization.
0
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4
6
8
10
12
Frequency

Theme 4 : Employees in Hilton hotel are Less
satisfied with the performance evaluation
system.
Highly satisfied Less satisfied Unsatisfied
0
2
4
6
8
10
12
Frequency

Theme 5 :Annually, appraisal are made by
company.
Annually Quarterly Semi annually
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4
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8
10
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14
16
Frequency

Theme 6 : Identifying the need of training by
workers, should be the objective or use of
performance appraisal system.
0
2
4
6
8
10
12
14
Frequency

Theme 7:Dy functional as well as traditional
evaluation system, are root cause of the
problems faced by management in measuring the
performance of workers.
Biases
Unclear guidelines
Dy functional as well as traditional evaluation system.
0
2
4
6
8
10
12
Frequency

Recommendation and conclusion
The outcome of the research activity concludes that the
performance evaluation has significant role to play in an
organization. Hospitality industry is very labor intensive
industry , therefore managing the human resource is very
much important. As poor performance by workers in an
organization can have negative influence on the customer
services. The performance evaluation techniques Adopted by
the human resource manager have direct effect on the behavior
as well as performance of workers. It has been recommended
to human resource manager in Hilton hotel to set specific
standards or criterion for measuring the performance of
employees. As this strategy will assist firm in eliminating the
biases or errors in the performance evaluation system.

REFERENCES
Flick, U., 2015. Introducing research methodology: A beginner's guide to doing a
research project. Sage.
Hunleth, J., 2011. Beyond on or with: Questioning power dynamics and knowledge
production in ‘child-oriented’research methodology. Childhood,18(1), pp.81-93.
Parsons, A., 2013. Using social media to reach consumers: A content analysis of
official Facebook pages. Academy of Marketing Studies Journal. 17(2). pp. 27.

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