Food Service Management Report: Strategies for The Ledbury's Success

This report delves into the food service management practices at The Ledbury, a renowned London restaurant. It examines current management strategies, including performance reviews, KPIs, and benchmarking. The report identifies organizational challenges and proposes management alternatives using a Problem Solving Road Map. An implementation plan, based on the 7C's of Effective Change Management, is recommended. The report also suggests using a Balanced Scorecard for monitoring and measurement. The conclusion emphasizes the importance of adaptable management processes in the food service industry to achieve organizational goals. The report includes references to relevant academic sources.

Food Service
Management
(LO4)

Table of Content
 Introduction
 Change management practices within The Ledbury
 Management alternatives to improve performance
 Implementation Plan
 Recommendation to resolve organisational challenges
 Conclusion
 References

Management is a tedious job involving number of aspects and multiple areas of concern in
regards to or in relation with a business organisation of any respective industry in the market.
Thus, food service sector as well involves rigorous management with the help of varied type of
practices and techniques. Presentation is constructed with considerations of a leading restaurant
of London, The Ledbury, opened in 2005 and hold two Michelin Stars as of now. The report is
inclusive of number of management aspects in relation to effective and smooth running of The
Lenbury. a organisational challenges is identified and improvement plan is provided in
accordance to make changes and overcome all the difficulties in productive manner.
Introduction

Current management practices within
Performance review is a part of company's learning, development and management in which the
managers and leader make user of number of tools and approaches to keep a check over
their actual and expected performances. The Ledbury has number of options available
and different methods relevant to quality analysis useful for administrators for assessment
along with the quality of employee productivity. The management of The Ledbury should
integrate their strategies and restaurant polices for making a potential review of their
performances and service quality. Some of the techniques are as follows beneath in
context of the food service organisation.
 KPI's
 Benchmarking
 Customer Feedbacks

Management alternatives to improve
performance
In a business organisation belonging to any field or sector there are several situations which are affected by
number of factors either positive one or negative. The variation in working environment raises
difficulties and challenges for management in conducting activities. In the same manner, there are
certain challenges which can be faced by The Ledbury and for which management needs to make
changes for improving performance. Thus, in order to do so a Problem Solving Road Map is a
alternative management tool that is helpful for development and implementing improvements. The
road map has five stages which are as follows:
 Identify the Problem
 Identify the Root Cause
 Brainstorm the Solution
 Select the appropriate solution

Implementation Plan
An implementation plan is a process of putting
a idea or an procedure into effect by
taking certain steps and measurements.
The implementation plan for change
management which is recommended to
management of The Ledbury is 7C's of
Effective Change Management. Change
is very difficult to adapt too and much
more typical to implement and make other
to adapt accordingly. Thus, the 7C's are
used and helpful alternative to do so.

Justify recommendation to resolve
organisational challenges
Monitoring and measurement is a practice which is undertaken while implementing plans for
seeking and supervising effective execution of plans and all ideas which are made for
improvement and development. Thus, in case of The Ledbury the effective monitoring and
measurement tool recommended is a Balance Score Care. This is a tool which is aimed at
conducting clear communication, aligning day to day work, prioritising projects and making
monitoring strategies accordingly.

Conclusion
According to the insight and knowledge gathered form the evaluation and development through
the presentation it is summarised that management is a constant activity which goes on in the
company. As well as in context of food service industry, change is frequent leading to more
critical and effective management processes that are flexible and scope of improvement is
maintained accordingly. The organisations in food service and the management have to make
changes according to the development and evolution taking place in company's environment as it
allows the firm in attaining organisational goals and end objectives reliably and in prescribed time
period.

References
Joung, H. W., Choi, E. K. and Wang, E., 2016. Effects of perceived quality and perceived value of campus foodservice on customer
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Kitterlin, M., Tanke, M. and Stevens, D. P., 2016. Workplace bullying in the foodservice industry. Journal of Foodservice Business
Research. 19(4). pp.413-423.
Lee, E. Y., Lee, S. B. and Jeon, Y. J. J., 2017. Factors influencing the behavioral intention to use food delivery apps. Social Behavior
and Personality: an international journal. 45(9). pp.1461-1473.
Slath, A. and Nikhanj, A., 2019. Food waste management and corporate social responsibility in Indian food service industry: A
conceptual analysis. In Urban Agriculture and Food Systems: Breakthroughs in Research and Practice (pp. 196-209). IGI
Global.
Vu and et. al., 2017. Measuring business sustainability in food service operations: a case study in the fast food industry. Benchmarking:
An International Journal.

Thank You