This report examines performance improvement and management within the context of BME Luxury Care Home, focusing on strategic planning models and financial analysis. The report begins with an internal memorandum for the directors, evaluating the advantages and disadvantages of SWOT, PESTEL, and Logic Modeling, ultimately recommending PESTEL analysis for its comprehensive approach to analyzing political, economic, social, technological, environmental, and legal factors. The analysis then delves into financial performance using Du Pont analysis and ratio calculations, discussing their implications for stakeholders and comparing results to industry averages. Finally, the report evaluates non-financial and multidimensional models of performance management, recommending the balanced scorecard for its ability to provide a holistic view of performance. The report aims to provide a detailed overview of the content and is available on Desklib, a platform that provides all the necessary AI based study tools for students.