Leadership Management: Performance Indicators and Strategies

This report delves into leadership management, focusing on an improvement proposal for a company's ordering system. The proposal suggests transitioning to a paper-free order method to enhance efficiency, reduce environmental impact, and improve sustainability. The report outlines how this change would be implemented, including restructuring data recording and involving technical support, with the supervisor's responsibilities. The proposal's impact on customer base, sales conversion, and resource allocation are discussed, along with a meeting agenda to communicate the changes to stakeholders. Performance indicators, such as employee satisfaction, training ROI, and employee involvement, are presented to identify further improvement opportunities. References to relevant literature support the analysis.

Running head: LEADERSHIP MANAGEMENT
LEADERSHIP MANAGEMENT
Name of the Student
Name of the University
Author Note

1LEADERSHIP MANAGEMENT
TASK UST 1.1.-
TASK UST 1.2.-

2LEADERSHIP MANAGEMENT
Key Performance Indicators
1. Customer base – Customer base will increase by adopting marketing tactics like
promotion and sales promotion. It will also increase by an improved and efficient dispatch
plan of the seeds (Givoly et al., 2017).
2. Lead to sale conversion rate- It will improve with the better assessment as well as in
monitoring plans by both the teams. It will improve by the proper representation and
expansion of product ranges (Givoly et al., 2017).
3. Resources spent on one paying client- Recycling /sustainability management in the
packaging will minimize the resource allocation per client. It will also ensure cost
reduction (Parmenter, 2015).
Procedures for collecting and analysing data to assess progress against the key performance
indicators identified.
1. A) Market survey by quantitative method for analysing the rate of customers tapped by
the promotional initiatives.
B) Market survey to understand the impact of timely dispatch plan on customers.
2. Analysing the product portfolio development of the company
3. Assessing the sustainability management of the company, which will include the materials
used in the production and packaging.

3LEADERSHIP MANAGEMENT
TASK PT 2.1.-
Improvement proposal (150-200 words)
Objectives of improvement proposal:
 To develop the sustainibility management of the company by replacing paper free
oreder method- Currently the orders from phone and internet is recorded (hand
written) on paper.
How the proposed change will be implemented:
 By considering the idea of the staff and restructuring the data recording process.
 By involving technical support for implementing this idea of paper free order
Supervisors responsibility:
 To encourage the idea of the dispatch staff.
 To coordinate with the CEO about the concern
 To arrange technical support
 To communicate the change to his/her team members
Expected outcomes:
 Efficient order recording process
 Better management of taking orders at peak time
 Saving cost
 Reducing environmental footprint
 Improvement in sustainibility factor of the company.

4LEADERSHIP MANAGEMENT
TASK PT 2.2.-
Modifying the business improvement strategies by the implication of improvement proposal:
1. Customer base will increase not only by the promotional activities but also with the
increase in the satisfaction level of the client. The implication of the improvement
proposal, which is a paper free solution for taking orders, will speed up the process of
responding to the orders with the facility of incorporating personalization as per the
mentioned needs of the client at the time of ordering.
2. Lead to sale conversion rate will be enhanced by the expansion rate but the
implication of improvement proposal (paper free ordering) will improve the
personalization of the orders in regards with the communicated requirements at the
time of taking orders.
3. The resource allocation on one single client can be assessed and influenced by the
sustainability management of the company. Sustainability factor should not be
focussed only on the packaging of the product but to the whole process of the supply
chain, which can be ensured by the paper free ordering process.
Meeting Agenda- To communicate the alteration in the performance strategies to the
stakeholders (team members, packaging team and outsourced teams).
Points to be discussed:
 The incorporation of a new system of ordering which is a paper free for enhancing
efficiency as well as in eliminating carbon footprint.
 The changes in the strategies after the implementation of the improvement proposal.
 The action plan, which needs to be changed.

5LEADERSHIP MANAGEMENT
TASK PT 2.3.-
Performance indicators (Any three (3)) How this will assist in identifying further opportunities
for improvement(30-50 word each)
1. Employee Satisfaction
Index- It will measure the
engagement of the
employees in the day-to-day
operation. The employee
engagement index will affect
the retention of the
workforce.
2. Training Return on
Investment- It can be
ensured by visual
conformation (by letting the
team perform a role where
they can display learned
skills of the training) and
direct performance
evaluation of the employees.
3. Employee involvement- it
can be ensured by the
participation rate of the team
in idea generation, solution
predictions as well as
Future opportunities of improvement can be identified
by –
1. Employee Satisfaction Index-
 Employee Satisfaction Index will present the
analysis of the initiative of the company to
merge the individual and company’s goal.
 Employee Satisfaction Index will ensure/analyse
the practice of effective communication flow.
 It can also assess the impact of employee
satisfaction on the workforce retention.
2. Training Return on Investment-
 Training Return on Investment will assess the
decision of allotting a particular budget for the
training of the team regarding the changed
strategical implementations.
 Performance level will be reflected by the
evaluation of Training Return on Investment.
3. Employee Involvement
 Employee involvement can be reflect the idea
generation rate of the employees.
 Employee involvement will help in assessing the
presence of equal opportunity in the work
place.
 Employee involvement will analyse the
communication flow and process of the
organization.

6LEADERSHIP MANAGEMENT
understanding of the concern
of the company (in this case
the expansion of the
customer base, improving
packaging and ordering
process (Katsikeas et al.,
2016).
References:
Chadha, R. (2017). Value through continuous improvement. FAIMA Business &
Management Journal, 5(1), 40.
Givoly, D., Li, Y., Lourie, B., & Nekrasov, A. (2017). Information content of key
performance indicators and the properties of their analyst forecasts.
Katsikeas, C. S., Morgan, N. A., Leonidou, L. C., & Hult, G. T. M. (2016). Assessing
performance outcomes in marketing. Journal of Marketing, 80(2), 1-20.