This report analyzes the challenges faced by Marks and Spencer (M&S) in managing human performance. It identifies key issues such as lack of leadership and management, motivation problems, and coaching/training deficiencies. The report delves into the impact of these challenges on employee performance and organizational goals. It explores potential solutions, including implementing participative leadership and management theories, utilizing motivational tools like rewards and recognition, and applying Maslow's hierarchy of needs to understand employee motivation. Furthermore, the report emphasizes the importance of enhanced coaching and training programs to improve employee skills and capabilities. The conclusion highlights the significance of effective human performance management for organizational success and the need for M&S to address these challenges proactively.
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