Performance Management: Strategies, Benefits, and Implementation

This presentation delves into the intricacies of performance management, emphasizing its pivotal role in enhancing employee motivation and aligning individual goals with overarching business objectives. It explores the critical functions of performance management systems, including identifying areas for improvement, fostering employee engagement, and addressing underperformance. The presentation highlights the impact of high and low-performing staff on business outcomes, emphasizing the link between effective performance management and increased customer satisfaction, sales growth, and overall business success. Furthermore, it discusses the benefits for stakeholders, including shareholders, and underscores the importance of conflict management within performance management systems. The presentation references several scholarly sources, providing a comprehensive overview of performance management strategies and their practical applications.

Performance Management
Procedures
Introduction
• This presentation is aimed at the promotion of
performance management systems. This
presentation encourages managers to
implement effective performance management
systems.

Employee Motivation and Engagement Strategies
• One of the major functions of performance
management systems is improvement of employee
motivation and communication.
• Another function of performance management is
identyfying areas of low performance and incorporate
training in the areas.
• Performance management also entails gaining
employee feedback on areas they think require
improvement upon.

Performance Management and Business
Objectives
• Underperformance of employees in any business is
costly to the business. Low performance of employees
can lead to poor quality of services offered and in
return cause the sales to drop and hence the company
will lose returns.
• Performance management is also linked with the
achievement of business goals.
• Performance management is meant to improve
performance of employees towards attaining
individual goals that are tied to the business objective.

Impact of High and Low Performing Staff on the Business
• High performance of employees will lead to increased
quality of service and more customer satisfaction. This in
return will increase the number of loyal customers of the
business and the sales will also increase.
• Low performance of employees on the other hand can lead
reduced sales due to low employee motivation and customer
satisfaction.
• Performance management systems are also used in
analyzing sections of the business that require improvement.
Employees learn as performance management takes place
and improve on what is required taking the business to a
higher level.

Performance Management benefits to stakeholders
• Shareholders are some of the major beneficiaries of
performance management systems. Correctly
implemented performance management systems lead
to an increase in business performance.
• An increase in business performance leads to
increased sales and profits made by the business.
• When a business grows and increases in returns the
shareholders get more profits from their investments.

Conflict Management In Performance Management
● Conflict management is another key element of
performance management systems.
● Conflict can arise in any situation where more than
one individual is tasked with completing a particular
task
● performance management systems are used in
identifying situation where conflict can arise and
then find solutions.

References
Mone, E. M., & London, M. (2018). Employee engagement through effective performance management: A
practical guide for managers. Routledge.
Pulakos, E. D., Hanson, R. M., Arad, S., & Moye, N. (2015). Performance management can be fixed: An
on-the-job experiential learning approach for complex behavior change. Industrial and
Organizational Psychology, 8(1), 51-76.
Shields, J., Brown, M., Kaine, S., Dolle-Samuel, C., North-Samardzic, A., McLean, P., ... & Plimmer, G.
(2015). Managing employee performance & reward: Concepts, practices, strategies. Cambridge
University Press.
Smith, M., & Bititci, U. S. (2017). Interplay between performance measurement and management,
employee engagement and performance. International Journal of Operations & Production
Management, 37(9), 1207-1228.