This report provides an in-depth analysis of leadership and team development within the hospitality industry, focusing on Brown's Hotel as a case study. It explores the performance management process, encompassing recruitment, goal setting, training, and employee evaluation. The report examines the five stages of team development—forming, storming, norming, performing, and adjourning—and their impact on high performance within the hotel. It also addresses the challenges of 21st-century leadership, including technological disruption, economic and political uncertainty, and the introduction of new talent. Furthermore, the report identifies the causes of conflicts in hospitality settings, such as poor management, unfair treatment, unclear job roles, and inadequate training, while also discussing strategies for conflict resolution and leadership development to maintain a positive work environment. The report concludes by emphasizing the significance of these factors in sustaining a successful hospitality business.
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