MGT520: Performance Management Process Analysis Report at KS Cleaners

This report analyzes the performance management process of KS Cleaners, a small dry cleaning business. It examines the current disorganized structure, lack of standardized job descriptions, and the absence of a formal performance evaluation system. The report highlights the prerequisites for implementing a performance management system, emphasizing the importance of job descriptions in aligning employee responsibilities with organizational goals, particularly as the company plans to diversify. It identifies key performance features of the dry cleaning business, such as cleaning quality and prompt service. The report also discusses the responsibilities of managers and employees, and concludes with recommendations for improvement, including the need for a structured approach to performance management to support the company's expansion plans. The report uses concepts from the course MGT520.

Running Head: PERFORMANCE MANAGEMENT PROCESS
Performance Management Process
Name of the Student
Name of the university
Author Note

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Table of Contents
Introduction................................................................................................................................3
Performance management system prerequisite..........................................................................3
Job description in the new venture.............................................................................................4
Key Performance feature Of Dry cleaning.................................................................................5
Responsibilities..........................................................................................................................6
Conclusion..................................................................................................................................6

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Introduction
The aim of the paper is to conduct an analysis of the case of the KS Cleaners, which is
a small company, associated with providing several services to the customers that includes
dry cleaning, laundering, repairing of the clothes and ironing. The paper therefore seeks to
indulge in a discussion of the several aspect pertaining to KSC. The report thereby try to
focus on any prerequisite regarding the implementation of a management system that is
concerned with the performance of the organization. Along with that, the report also tries to
indulge in a discussion of the implication of furnishing a formal job description. The
explanation of the key performance features along with the ones of factors that would be
required for the development of the dry cleaners related functioning, would be a concern of
the report. The paper would also highlight the implication of the responsibilities of both the
managers and employees concerned with general duties during the time of execution.
Performance management system prerequisite
As per the case of the KS Cleaners is concerned, it can be understood that the
organization has a much disorganized structure of functioning. As the job description is not
formally standardized, it becomes difficult to track the responsibilities of the individuals
present in the organization (Shields et al., 2015). The company lack proper evaluation of the
performance of the several sectors present within the company. Along with that it can be
realized that the job allocation is very district and the concern of the company till the date had
been with the customer satisfaction as well as with their reaction. The company has exhibited
certain amount of informal approach as far the general duty employee is considered. The case
study does not speak about the satisfaction of the customer, neither the contribution of the
employees to the revenue earned by the company. The requirement of the contemporary

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scenario, has been shifted from the measurement of the performance to the management of
the performance (Ahmed et al., 2016).
As per the discussion of D Otley, the implication of the management of the
performance can be experienced in the development of the performance on the level of the
managers as well. The importance of the performance management system lies in the fact that
it allows the managerial to estimate the performance of the employees present within the
organization. The performance of the employees are directly linked with the environment of
the organization. As such the evaluation allows the organization to align their objective and
mission along the result of the evaluation. Since the organization is planning to diversify in
kits business venture, such evaluation would be crucial for the organization, as it would allow
them to align their mission with the resource they have, both in terms of objective as well as
manpower (Mone & London, 2018).
The evaluation allows the organization to find out the strands of dissatisfaction that
might have occurred in the scenario as such is aiding the organization in decreasing the
conflict if any might exist. The aim implication of the system can be noted in the several
areas of concern for the organization. The areas of concern of the organization includes the
one of strategic implication, administration, communication, developmental, organizational
management, documentation and several others. These areas deserve concern of the
managerial team as they are trying to diversify with newer venture.
Job description in the new venture.
The implication of setting up a proper job description is noted in the portion where the
organization has expressed the urge to open a new store as its diversification strategy. It can
therefore be realized the importance of furnishing a proper job role is to enhance the
performance management of the organization (Noe et al., 2015). The implication of the job

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description can also be noted in the importance of having an understanding of the job position
of the individual present in the organization. As such the job descriptions allows the
employees to furnish the goals to advance in the job. It also allows the organization to create
boundaries regarding the responsibilities of the employees. It will also allow the organization
to establish the hierarchy in terms of the responsibility they undertake. As such several steps
can be taken in order to modify the job description for the organization. Specific job roles
based on the duties can be assigned. Labor of eight individuals along with the Kevin. Manger
and owner of the company need to be arranged according to their importance as well as
according to their contribution. The sub section of the broad categories job can be discerned
as well. The work of the general employee has not been demarcated in a proper way. In order
to recruit employees in the sector it can be proposed that the structure of the organization in
accordance to the manpower, the responsibilities and the resources available needs to be
discussed (Rohr, 2016).
Key Performance feature Of Dry cleaning
The key performance feature of the dry cleaning includes the factors of cleaning,
ironing and laundrying. The company charges $2.25 upon one cloth provided for the dry
cleaning. The company also charges extra for ironing though they hanger the cloths
immediately after they are brought out of the dryer.
Another key factor of their performance lies in the prompt service that they provide to
the customers. This include the company returning the clothes the day after they have been
provided for servicing by customers. The focus of the company is upon customer satisfaction
and the quick return of the service (Tahsildari, Shahnaei & Lumpur, 2015).
In order to develop the performance plan there are certain steps that the company need to
undertake.

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1. The goals and the aim of the company need to be considered- As the company is
trying to bring up a outlet to provide their service the goals of the company regarding
the new venture needs to established.
2. Initiate the communication of the employees- the communication with the employees
need to be established in order to find the factors of discontent and dissatisfaction
among the employees.
3. SMART goals need to be set- the goals of the company need to be categorized in the
SMART frame work
4. Action plan need to be developed- the development of the action plan can involve the
recruitment of the general employee, handing over the responsibilities to the managers
and several others.
5. The process needs to be monitored- the service provided to the customers need to be
monitored and regulated in order to track the productivity of the company.
Responsibilities
The responsibilities of the general employees would require managers to monitor the
functioning of the organization as well as take into consideration the factors that would be
potential in creating conflicts among the members of the organization. On the other hand, the
responsibility of the general employees include factors that would demand from them, their
contribution in their respective jobs as they have been assigned with. The managers also need
to bring about changes in terms of the strategies that would be made and the organizational
changes that would be brought about.
Conclusion
After completion of the report it can thereby be concluded that the KS Cleaners, lack
the framework for implementing the performance management plan however, their

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organization is oriented towards the satisfaction of the customers and ensuring turnabouts for
them in a quick manner. As the organization is trying to diversify in its business endeavor by
creating a new outlet, it can be discussed that the organization needs to bring about changes
in terms of both the managers as well as the employees.

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References
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