This report provides a comprehensive analysis of performance management and control within STELJOMA Enterprises, an e-card business. It begins with an executive summary and table of contents, followed by an introduction that outlines the company's operations. The core of the report involves the development and application of a strategic map, illustrating the relationships between financial, customer, internal business process, and learning & growth objectives. The report then explores the relativity of mission, vision, and strategic goals to the strategic map. It includes a detailed look at financial objectives (cost reduction, revenue increase), customer-centric strategies (customization, awareness), internal business processes (efficiency, service), and learning & growth initiatives (technology, expertise). The report analyzes activity-based management (ABM) and identifies opportunities for business improvement, such as cost reduction and enhanced product quality. Organizational performance measures are assessed, including monetary measures, customer feedback, and output/input relationships. The report also incorporates learning & growth measures and addresses sustainable development goals (SDGs), specifically focusing on responsible consumption and production (Goal 12) and climate action (Goal 13). Individual performance measures, such as 360-degree feedback and management by objectives (MBO), are discussed, along with compensation plans. The report concludes with reflections and references.