Employability Skills Report: Performance Objectives and Strategies

This report provides a detailed analysis of employability skills, focusing on their application within the context of Travelodge Hotel. It begins by outlining the development of personal responsibility and performance objectives, evaluating effectiveness, and offering recommendations for improvement. The report then explores motivational techniques to enhance performance quality within an organization. Furthermore, it addresses problem-solving strategies in the workplace, emphasizing effective communication across various levels and the identification of time management strategies. Team dynamics are examined, including roles and shared goals, with suggestions for alternative task completion. Finally, the report assesses tools and methods for resolving a real work-based problem, proposing and justifying a strategy, and considering its potential impacts. The report underscores the importance of skills like communication, time management, and leadership in achieving organizational goals and fostering a positive work environment. It highlights the importance of feedback, rating systems, and motivational theories in improving employee performance and overall hotel operations.

EMPLOYABILITY SKILL

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Develop a set of own responsibility and performance objectives.........................................1
1.2 Evaluation of own effectiveness against defined performance objectives ...........................2
1.3 Recommendations for improvement ....................................................................................3
1.4 Motivational techniques to improve quality of performance in an organisation .................4
Task 2...............................................................................................................................................5
2.1 Developing solutions to work based problems.....................................................................5
2.2 Communicating in variety of styles and appropriate manner to various levels ...................5
2.3 Identification of effective time management strategies used in Travelodge Hotel...............6
TASK 3............................................................................................................................................7
3.1 Various roles by people which are played in a team and how they work together to achieve
shared goals ................................................................................................................................7
3.2 Analysis of team dynamics at work place of Travelodge Hotel...........................................7
3.3 Suggestions of alternative ways to complete a task and achieve the goals ..........................8
TASK 4............................................................................................................................................8
4.1 Appropriate tools and methods to resolve one work-based real problem in Marriott hotel
that is an issue for department head ...........................................................................................8
4.2 Appropriate strategy to resolve the problem in Task 4.1, with justification ........................9
4.3 Potential impacts of implementing the strategy at Travelodge Hotel................................10
CONCLUSIONS............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Employability skills are known as transferable skills and it is necessary for better
development of workers. For getting or achieving goals and keeping the records these skills are
required. By using employability skills, all workers can easily perform efficiently at the work
place and develop their capabilities (Guzman and Choi, 2013). On other hand, in the context of
career development and planning, these skills are known as career management skills. Moreover,
it also provides opportunities to all employees for their personal growth. Apart from this, it
changes the power for decision making and self management at workplace (Travelodge Hotel
facilities, 2016). By using their skills, organization can easily create positive relationship with
their workers; develop team working, awareness and positive attitude. For this, Travelodge Hotel
which is England based international hotel and famous for their employees welfare is taking into
the consideration. In 2014, organization celebrated its 456 hotel success, revenue of this firm is
an approximately 33.4 billion This report also includes roles and responsibility of employees in
the organization and for achieving the concepts of report, it also includes some objectives such as
motivation techniques, various variety of styles and management strategies for the better
development of the staff members (Anteby and Bechky, 2016).
TASK 1
1.1 Develop a set of own responsibility and performance objectives
According to the case scenario, as a manager in Travelodge Hotel Corporation, it is my
duty to encourage my team members and develop their working efficiency. For achieving the
objectives of this concept, I have evaluated performance of human resource on different aspects
and planned my strategies according to it (Benson Morgan and Filippaios, 2014). On the other
hand, to perform my duties, I have to develop some responsibilities and performance objectives
which are as follows:
Decision making process
For increasing my knowledge, capabilities and working efficiency, I am attending
seminars, training and development session and by using internet I can enhance my knowledge
(Fatima Warraich and Ameen, 2011). By joining the personal development classes, I have
developed my decision making power. This has helped me in taking appropriate decision at my
workplace and further it has assisted in creating positive relationship with the employees. By
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creating ethical and positive environment, I have evaluated all values, ethics and morals at the
Travelodge Hotel.
Personal responsibility
For maintaining efficiency, it is my responsibility to check all things like; all workers are
following rules at workplace, communication structure etc (McNeil, Frey and Embrechts, 2015).
For developing my personal responsibility, I take some help form my senior directors, co-
workers and friends and manage my all pending work at workplace. In Travelodge Hotel, it is
my responsibility to put all necessary changes as per the demand of legislation.
Apart from this, for increasing the performance I concentrate on some aspects like:
Update and monitor
For evaluating my performance level, I time to time check my performance and analyze
that I achieve all target or not (Lowden and Lewin,2011). For better development, I change my
objective as per the demand of the situation.
Forming performance objectives
For increasing and enhancing the level of skills and knowledge, it is important for me as
manager to set objective for myself. By setting personal objective, I have developed my
creativity and productivity.
1.2 Evaluation of own effectiveness against defined performance objectives
For achieving and evaluating the effectiveness against performance objectives, most of
time I use self evaluation method (Kendrick, 2013). By using this method, I can easily analyze
my positive and negative points. This evolution helps me in knowing things such as which skills
are strong in me and in which section I require more improvements. By using self evaluation I
found that, I am still lacking in communication skills, time management and leadership skills.
For achieving the objective of organisation, these qualities are important. For reducing the effect
of all these negative points, I joined communication classes and improved my communication
skill. Now, I can easily communicate with my international clients and solve their queries.
Moreover, these sessions also helped me in developing personal as well professional skills. Due
to this, my self confidence was increased and now I can easily give presentation and seminar in
front of people (Yang, 2012). Furthermore, for reducing the negative impact of time management
I note down all my daily activities in Travelodge Hotel. Then I evaluate which work is more
important and according to the importance, I mange my whole work. By using this, I was able to
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carry out the work on time and fulfil the demand of the organisation (Lowden and Lewin,2011).
Further, it is my responsibility to build positive relationship with my co -workers because they
all are the back bone of organisation. For this, I divide whole work into teams and time to time
organizes training session for all staff members. With the help of training and development
classes, I provide them knowledge about the latest technology and solve their queries which are
related to work (Kendrick, 2013). For checking the effectiveness of training program, I take
feedback from workers and according to their reviews; I compare my past records of skills. This
helps me in identifying improvement in my skills and also assists in enhancing effectiveness of
development programs.
1.3 Recommendations for improvement
For improving my performance level at Travelodge Hotel, I have implemented some
methods and things at the workplace such as; rating systems, balance scorecard, feedback,
appraisal according to performance, development session and checklist method etc (Gravells,
2010). For same context, few initiatives are taken that are like recommendation. For the better
development of hotel and achieving their goals some improvements are required and they are as
follows:
Rating system
To improve my performance, I can use rating system. In this process, I will enlist some
areas where I require improvement, 1 to 5 rating will be set and some questions regarding my
lacking areas will be mentioned (Zaharim, Omar and Mustapha, 2010). From the past results of
rating system, I can identify my improvement in skills and capabilities that are required to
perform duties in Travelodge Hotel.
Balance scorecard
Travelodge Hotel’s top management uses balance scorecard for analyzing the
performance of their employees (Yang, 2012). By using this method, they give rank to me which
are based on my performance and some points like; how I handle customers and how I manage
my whole team etc. According to my performance, they set my incentives and appraisal in
Travelodge Hotel. By carrying out this activity, firm can create a positive environment and build
strong relationship with me.
Feedback
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For checking the effectiveness of my work in Travelodge Hotel, top management give me
a feedback which is related to my performance (Wilton, 2011). According to their review, I put
an appropriate change in my performances and find out my weak points which are related to my
work.
1.4 Motivational techniques to improve quality of performance in an organisation
At present time I am working as manager in Travelodge Hotel and top management use
motivation theories and techniques for boost up the energy level of all staff members and
improve their working quality as well (Stoner and Milner, 2010). At workplace lots of theories
are applied and they are as follows:
Reward system
For improving the quality of staff members and increase their confidence level, reward
system is necessary. For this, top management provide appraisal, incentives and promotion to
their all staff members and according to their performance. Reward can be monetary and non
monetary terms. Buy doing this activity they build positive relationship with their all workers
and employees start giving their best efforts to organization.
Motivational factors
In order to motivate the workers, Travelodge Hotel are required to put their concentration
at some factors such as; achievements, promotion opportunities, job security, health policies and
most important pay structure etc (Wilton, 2011). By focusing on all these factors, company can
satisfied their customers and increases their capabilities as well.
Motivational theories
There are lost of motivational theories are present that can be implement in Travelodge
Hotel for the better development of employees (Poon, 2012). Leader use maslow, herzberg and
X and Y theory.
Creates positive work environment
For better motivation it is important for manager provide positive and flexible working
environment to all employees where all staff members are free to share their ideas and views to
each other (Saunders and Zuzel, 2010). Further, time to time organized team activities, group
discussion etc. By doing this, they can easily understand the changing behaviour of all workers
and then change an appropriate change as per the requirements.
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Task 2
2.1 Developing solutions to work based problems
For better understanding and carry out the work, it is important for all staff members to
communicate with each other and share their ideas and views. Due to lack of communication in
Travelodge Hotel most of misunderstanding creates (Loacker, 2012). So it is management duty
to use an appropriate method of communication at their workplace and reduce the negative
impact of misunderstanding among all department. As working in hospitality industry lots of
employees are facing late hour problem (Hardoy, Mitlin and Satterthwaite, 2013). Due to this,
they fell stressful and this thing affect the performance level of all members. In order to find out
appropriate solution hotel follow some steps and they are as follows:
Problems identification- In this first step, management find out the actual problem which
are present at workplace of Travelodge Hotel. In same context, the problems which are faced by
management is related to lack of communication, misunderstanding, long working hours, de
motivation etc.
Selection of appropriate solutions- After identified of all kind of problems, manager
discuss it with senior authority and find out an appropriate solution (Fukuda-Parr and Lopes,
2013).
Implementation of option- For reducing the negative impact of misunderstanding, hotel
provide phones to all staff members so with the use of it they all can easily share their ideas and
view to each other. For solve the issue for late hours, manager change the environment of
company and make it flexible (Fatima Warraich and Ameen, 2011). Due to this, employees do
not feel exhausted and stressful. So they can easily performance workplace and give their best
efforts.
2.2 Communicating in variety of styles and appropriate manner to various levels
The major problem which are faced by all employees is related to communication. Due to
this, all staff members are not able to communicate with each other and lots of misunderstanding
increases. For solving the problems of communication in all department company use various
method and they are as follows:
Top level- For solving the communication problems between top management and
supervisor, Travelodge Hotel can use Information Communication Technology (ICT) and by
using this latest technology all employees can easily share their information to each other
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(Dhiman, 2012). Further, it also provides electronic mail services, by using this they can share
their important documents and files as well.
Middle level- For resolve the communication issue among middle level like ; HR,
manager, employees, hotel use group discussion activity and organised meeting. In this, all
workers solve their problems and find out an appropriate solution (Anteby and Bechky, 2016).
On other hand, they can also use telephones, email for communication.
Low level- At this level, for communication all employees use feedback method and
induction program. By using this method, low level staff members can easily communicate with
top management and discuss their queries.
2.3 Identification of effective time management strategies used in Travelodge Hotel
For better development of organisation and for effective manner time management is
necessary. In employability skills, time management is necessary with the use of this, manager
can easily plan their all strategies (Baker and Henson, 2010). There are various strategies which
are use by Travelodge Hotel
Proportionality of tasks- For achieving the objectives of stratifies management set their
all task according to priorities (Dhiman, 2012). On other hand, manager design one list and
mentioned all important task and lest important works. If task is very long and time consuming
so manager divide into teams. By doing this, they create flexible environment and reduce the
burden of work from all employees.
Scheduling- In this, all workers plan their schedule according to their work. Further,
make the records of their all tasks.
Use planning tool- For improving the productivity of work, Travelodge Hotel use
planning tool at their workplace. For example, by using pocket diary, electronic planner,
calenders all staff members plan their all activity and create an appropriate plan for it.
Avoid multi taking- It is better to finish one work then start the second one because when
employees do lots of work together, so they cannot give their concentration on work. Due to this,
the quality of work goes down (O'Neil, 2014). So it is important for all workers to finish one
work then start second by this they can also save their time.
Planning- Before starting any work, it is important for all members of Travelodge Hotel
to plan the whole structure of work. By doing this, they know what process the have to follow in
their work further, they can save their time and utilise it in other task.
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TASK 3
3.1 Various roles by people which are played in a team and how they work together to achieve
shared goals
According to case scenario in Travelodge Hotel lots of people left their job due to high
work pressure and hotel hire new six candidates (9 Ways to Improve Employee and Customer
Communication, 2016). So it is team leader duty to solve their queries and clear the roles and
responsibility to each members. For achieving the goals different types of roles they have to play
in the teams and they are as follows:
Team worker- In this role, all team workers support each other and show their support in
their difficult time. By sharing knowledge they gain the trust of other employees and also reduce
the burden of work.
Resources allocator-For achieving the targets and goal of Travelodge Hotel, all
employees use the available resources which is necessary for the better development of team
members to perform any work.
Implementer- People with this role time to time update the strategies and show their
contribution by achieving all the target of company.
Coordinator-In hotel all members share their ideas and views to each other and
coordinate their work (McNeil, Frey and Embrechts, 2015). On other hand, they guide their
entire team by solve their queries by providing appropriate solutions.
Monitor- In this, member watch out each activity which are performed by workers. Then
according to their performance they anlyze their work and set their appraisal and incentives.
3.2 Analysis of team dynamics at work place of Travelodge Hotel
In Travelodge Hotel all work is divide into team work and by doing his activity
management increase the capabilities of all staff members. For better effectiveness team
dynamics are necessary, it is based on the nature of groups, relationships and personalities. Team
dynamics are good and bad it is related to the nature of need and situations. It can be good, if all
members are performed well at workplace, support each other and leader show their
effectiveness by providing incentives, appraisal and promotions (Lowden and Lewin,2011). By
this, workers feel motivated and give their best support to company. On other hand, it can be bad
when in team lots of misunderstanding, no one can support each other and work load is so high.
Team dynamics is basically is based on the physiological factors and it put their major impact on
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the performance level of all worker (Kendrick, 2013). For the same context, culture
diversification also show their major impact on the performance of employees. Due to this factor,
all members are not able to do work with each other and they also cannot coordinate with each
other. There are also chances that they may b dispute among team members and this thing show
bad impact on the brand image of organisation.
3.3 Suggestions of alternative ways to complete a task and achieve the goals
In Travelodge Hotel all activities are completed in team and they main reason behind this
is when employees do their work into the teams so they can easily share their ideas and increase
their capabilities (Gravells, 2010). Further, it also reduces the work load from all staff members.
On other hand, by using different ways' organisation can easily achieve their goals and save their
time as well. There are some alternatives for hotel and they are as follows:
Setting goals: In Travelodge Hotel various kind of department work together like;food
and beverage, finance, human resources and marketing etc. it is important or manage to clear
their roles and responsibility to each members of department (Zaharim, Omar and Mustapha,
2010). On other hand, also explain the benefits of time management so they all can easily do
their work on time and increase the profit of company.
Monitoring- With the help of monitoring all members can easily performs well and
achieve the goals (Yang, 2012). For example, team leader check the work of their workers and
guide them in their work, for motivation provide incentives and by taking feedback from their all
workers anlyze their changing behaviour.
Training- It is most important alternative for improving the work quality of employees.
In this, management organised training for all staff members where experienced person guide
workers and clear their queries which are related to work (Stoner and Milner, 2010). With the
help of an appropriate training all employees easily perform well and increase their knowledge as
well.
TASK 4
4.1 Appropriate tools and methods to resolve one work-based real problem in Marriott hotel that
is an issue for department head
For reducing work based problems Travelodge Hotel use various tool and techniques at
their workplace. Management found out that, there are so many issues at hotel which are based
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on lack of communication, misunderstanding, workload and long working hours etc. To
overcome the negative impact of all there things manager use some tools and they are as follows:
By using the latest technology- By using telephones, e-mails, video chat, online
conference employees of Travelodge Hotel can easily share their ideas to each other and reduce
the negative impact of misunderstanding (Hardoy, Mitlin and Satterthwaite, 2013). Further, for
resolve the issue of late working hours' management provide flexible environment where all staff
members can reschedule their training according to their suitability. By doing this, organisation
built positive relationship with other members and increase their brand images into the customers
mind.
Organised program- Travelodge Hotel organised some team activity, brain storming
session, development classes where all employees share their problems with each other and solve
their misunderstanding (Fukuda-Parr and Lopes, 2013). By doing this, manager create friendly
atmosphere at workplace.
Training programs- Travelodge Hotel organised training program where top
management and experienced person train their employees about verbal and non verbal
communication methods, communication skills (Fatima Warraich and Ameen, 2011). With the
help of these classes all staff members can easily share their ideas and views to each other.
Feedback- It is most important method which is used by Travelodge Hotel. In this team
leader and management time to time take a feedback from their all employees and according to
their reviews they understand the actual reason behind their changing attitude and then by
providing proper solution they increase their energy (Benson Morgan and Filippaios, 2014). On
other hand, by this, they solve lots of issue and create good atmosphere at workplace.
Formation of internal online form- This form is particular design for Travelodge Hotel.
By using this tool, all employees can share picture, ideas, videos to each other and communicate
with each other.
4.2 Appropriate strategy to resolve the problem in Task 4.1, with justification
Communication plays an important role in the lack of these employees are not able to
solve the issues of misunderstanding (Guzman and Choi, 2013). For resolve the problems of
communication Travelodge Hotel use various method and they are as follows:
Problems identification- it is management duty to find out the actual reason behind the
misunderstanding (Anteby and Bechky, 2016). It is important to identify the actual reason
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otherwise it put their negative impact on the performance of staff members and they cannot give
their concentration on their work (Baker and Henson, 2010). In the hotel poor communication
tools are the major reason, in the lack of unappropriated tools are members cannot share their
ideas and views to each other.
Setting plan-For resolving the issue of misunderstanding and communication Travelodge
Hotel update their communication system. With the help of the latest technology now all workers
can share their ideas to each other, on other hand, manager also provide training to their all
workers which are related to verbal and non verbal communication method (Dhiman, 2012). By
using all the latest tools, techniques and by providing training to all staff members, Travelodge
Hotel feel satisfied. Further, all staff members can easily give their all concentration to their
work.
Implementation- In this, Travelodge Hotel implement all the new plans at the workplace
and resolve all the problems of staff members (Hardoy, Mitlin and Satterthwaite, 2013). Now by
using telephones, email and video calling easily share their ideas and reduce the negative impact
of misunderstanding.
Evaluations- After implementation, it is required to monitor all the result of impact. For
checking the impact of new technology, management take a feedback and also azalyze the
percentage of issues (Ju,Zhang and Pacha, 2011). By using this, they check the effectiveness of
new strategy.
4.3 Potential impacts of implementing the strategy at Travelodge Hotel
In order to resolve the work based problems which are related to late Woking hours,
communication gap, requirement of training and development session etc. Travelodge Hotel plan
n appropriate strategies and reduce the negative impact of all problem. Further, manager adopt
all the latest technology at workplace and also trained all employees (Saunders and Zuzel, 2010).
By this, they increase their knowledge and all workers can easily do their work on time. By using
telephone, email now all staff members can easily share their ideas and views to each other and
reduce the percentage of misunderstanding among all department. With new technology they can
share files, videos and pictures to each other and company can also deal with international clients
(Zaharim, Omar and Mustapha, 2010). By organised training and development classes, manager
solve the queries of all employees and develop their knowledge as well. For reduce the negative
impact of late working hours Travelodge Hotel change their working environment and create
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