Developing Team Performance Plan: Task 2 - Manage Effectiveness

This project outlines the process of managing team effectiveness and developing a performance plan within a simulated work environment at MMI Professional Education. As a consultant leading a task force, the student documents weekly team meetings, establishes the team structure, supports team effectiveness through various management tools, evaluates teamwork, and consults with the CEO. The project includes meeting minutes, team tables, skills assessments, goal setting, roles and responsibilities with KPIs, action plans, strategies for team member input, policies for accountability, processes for issue resolution, team-building activities, website landing page development, and overall teamwork evaluation. The student demonstrates the ability to identify team purpose, develop performance plans, support team members, facilitate input, promote accountability, provide feedback, encourage participation, resolve performance problems, promote collaboration, and maintain open communication with stakeholders.

Assessment
Task 2
Manage team
effectiveness
Student Declaration
To be filled out and submitted ith assessment responses
◻ I declare that this task and any attached document related to the task is all my own work
and I have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment
tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment

Unit Title
Unit Code
Student name
Student ID
number
Student
signature
Date
Task Number
------OFFICE USE ONLY-----
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
Marking Sheet
Completed successfully
Did the student satisfactorily:
Comments Y N D
N
S
The student has satisfactorily completed
and submitted the following:
 Meeting minutes x 4 in Task 2.1
 Complete team table in Task 2.2A
 Skills and knowledge table in Task
2.2B
 Team goals, values and behaviours in
Task 2.2C
 Roles and responsibilities with KPIs in
Task 2.1D
 Action Plan in Task 2.3A
 Strategies to ensure team members
have input into planning, decision
making and operational aspects of the
work team in Task 2.3B
☐ ☐ ☐

Marking Sheet
Completed successfully
Did the student satisfactorily:
Comments Y N D
N
S
 Policies and procedures to ensure
team members take responsibility for
their own work and assist others to
undertake required roles and
responsibilities in Task 2.3C
 Processes to ensure that issues,
concerns and problems identified by
team members are recognised and
addressed in Task 2.3D
 Evidence of team building activity x 3
in Task 2.3E
 Screenshot of website landing page in
Task 2.3F
 Evaluation of teamwork in Task 2.4
 Observation Checklist in Task 2.5
 Meeting Summary in Task 2.5
 Email to CEO in Task 2.6
The student has actively participated in
the activities of:
 Developing the action plan as a team
member
 Developing the website page as a
team member
☐ ☐ ☐
The student has facilitated and led the
activities of:
 Developing the action plan as a task
force leader
 Developing the website page as a
task force leader
☐ ☐ ☐
The student has participated in all and
lead at least one of the four weekly
meetings.
☐ ☐ ☐
The student met with the team to follow-
up on the meeting with the CEO (Task
2.6)
☐ ☐ ☐
Demonstrated ability to:
 Identify team purpose, roles, and
responsibilities according to
organisational and task objectives
 Develop performance plans with
expected outcomes, key performance
indicators (KPIs) and goals for work
team
This is evidenced by:
 Meeting minutes week 1, 2 in Task 2.1
 Complete team table in Task 2.2A
 Skills and knowledge table in Task
2.2B
 Team goals, values and behaviours in
Task 2.2C
 Roles and responsibilities with KPIs in
Task 2.1D
 Action Plan in Task 2.3A
☐ ☐ ☐
Demonstrated ability to:
 Support team members in meeting ☐ ☐ ☐

Marking Sheet
Completed successfully
Did the student satisfactorily:
Comments Y N D
N
S
expected performance outcomes
This is evidenced by:
 Meeting minutes x 4 in Task 2.1
 Action Plan in Task 2.3A
 Strategies to ensure team members
have input into planning, decision
making and operational aspects of the
work team in Task 2.3B
 Policies and procedures to ensure
team members take responsibility for
their own work and assist others to
undertake required roles and
responsibilities in Task 2.3C
 Processes to ensure that issues,
concerns and problems identified by
team members are recognised and
addressed in Task 2.3D
 Evidence of team building activity x 3
in Task 2.3E
 Screenshot of website landing page in
Task 2.3F
 Evaluation of teamwork in Task 2.4
 Observation Checklist in Task 2.5
 Meeting Summary in Task 2.5
 Email to CEO in Task 2.6
Demonstrated ability to:
 Develop strategies for facilitating
team member input into planning,
decision making and operational
aspects of team tasks
 Develop or modify policies and
procedures for promoting team
member accountability for personal
work and team tasks
 Develop processes for identifying and
addressing issues, concerns and
problems identified by team members
This is evidenced by:
 Strategies to ensure team members
have input into planning, decision
making and operational aspects of the
work team in Task 2.3B
 Policies and procedures to ensure
team members take responsibility for
their own work and assist others to
undertake required roles and
responsibilities in Task 2.3C
 Processes to ensure that issues,
concerns and problems identified by
team members are recognised and
addressed in Task 2.3D
☐ ☐ ☐

Marking Sheet
Completed successfully
Did the student satisfactorily:
Comments Y N D
N
S
Demonstrated ability to:
 Provide feedback to team members
on team effort and contributions
This is evidenced by:
 Meeting minutes x 4 in Task 2.1
 Evaluation of teamwork in Task 2.4
 Email to CEO in Task 2.6
☐ ☐ ☐
Demonstrated ability to:
 Encourage team members to
participate in and to take
responsibility for team activities
This is evidenced by:
 Meeting minutes x 4 in Task 2.1
 Evidence of team building activity x 3
in Task 2.3E
 Evaluation of teamwork in Task 2.4
 Email to CEO in Task 2.6
☐ ☐ ☐
Demonstrated ability to:
 Support the team in identifying and
resolving work performance problems
This is evidenced by:
 Meeting minutes x 4 in Task 2.1
 Processes to ensure that issues,
concerns and problems identified by
team members are recognised and
addressed in Task 2.3D
 Evaluation of teamwork in Task 2.4
 Observation Checklist in Task 2.5
 Meeting Summary in Task 2.5
 Email to CEO in Task 2.6
☐ ☐ ☐
Demonstrated ability to:
 Promote work team collaboration
through individual behaviour
This is evidenced by:
 Meeting minutes x 4 in Task 2.1
 Team goals, values and behaviours in
Task 2.2C
 Evaluation of teamwork in Task 2.4
☐ ☐ ☐
Demonstrated ability to:
 Establish and maintain open
communication processes with
relevant stakeholders
This is evidenced by:
 Meeting minutes x 4 in Task 2.1
 Observation Checklist in Task 2.5
 Meeting Summary in Task 2.5
 Email to CEO in Task 2.6
☐ ☐ ☐
Demonstrated ability to:
 Communicate information from line
management to the team
 Communicate and follow-up
☐ ☐ ☐

Marking Sheet
Completed successfully
Did the student satisfactorily:
Comments Y N D
N
S
unresolved issues, concerns and
problems raised by team members
with line management
 Address unresolved issues, concerns
and problems raised by stakeholders
This is evidenced by:
 Meeting minutes x 4 in Task 2.1
 Observation Checklist in Task 2.5
 Meeting Summary in Task 2.5
 Email to CEO in Task 2.6
When collaborating with the group, the
student has actively participated in group
work with a substantial contribution that
can be assessed individually for all the
requirements of this task.
☐ ☐ ☐
Task
Outcome:
Satisfactory
☐ Not Yet
Satisfactory
☐
Student
Name:
Assessor
Name:
Assessor
Signature:
Date:

Table of Content
Student Declaration ................................................................................................................................................1
1.Task 2 – Manage Team and Develop Performance Plan.............................8
Task 2.1 Team Meetings.......................................................................................................................................13
Task 2.2 Establish the team...................................................................................................................................20
Task 2.3 Support Team Effectiveness...................................................................................................................22
Task 2.4 Evaluation of teamwork .......................................................................................................................25
Task 2.5 Consultation with the CEO ...................................................................................................................26
Task 2.6 Meeting and report regarding performance issues.................................................................................27
2.Appendix 1 – Scenario.............................................................................28

1. Task 2 – Manage Team and Develop Performance
Plan
Task summary and instructions
What is this
assessment task
about?
You have been recently engaged by XYZ Pty Ltd trading
as MMI Professional Education (Appendix 1), as a
consultant to lead a task force comprising the HR
Manager, the Marketing Manager and the Client Service
Manager to develop a series of team-building activities
across the organisation.
The task force has been given a budget of $ 75,000,
and they will have to plan and deliver the team building
activities within three months.
Having a clear vision of this project task and its
structure will help you plan and implement it in
simulated work conditions.
Your trainer and assessor will provide support and
mentorship in the role of the company's CEO.
You will work in a team (task force) of max four
students. You will both lead the team and be a part of it
in the simulated work environment.
Take turns playing the role of the consultant (task force
leader) when the task requires team collaboration. The
trainer and assessor will observe group work and
provide feedback on the Marking Sheet.
Form or join a team (3-4 students in the team).
Document the name of the students in the table below:
Student Name
Student Name
Student Name
Student Name
You will collaborate with the team (task force) in a
simulated work environment to carry out the
responsibility of your role as a task force leader relevant
to management and leading a team.
This assessment focuses on setting up the task force
for project success. This includes:
 Skills and knowledge assessment
 Training needs assessment

Task summary and instructions
 Agreed goals, values and behaviours
 Team building
 Set-up a website (one page -landing page) to
promote the team building activities across the
organisation
 Develop an action plan to establish the team
You will:
 Write the meeting minutes for the weekly team
meetings
 Participate in four weekly meetings, one of which will
be observed by the assessor
 Develop additional documents related to facilitating
team cohesion
 Develop an action plan to set up the team for
success and develop the webpage
You will have to report on the work above every week
during the team meeting.
Although you will lead and collaborate with the task
force, your assessment's work must be individual, and it
will be marked as such.
This task comprises of the following assessment
methods:
 Product-based ☒
 Direct observation of Role-Play ☒
 Case Study ☐
 Other (specify) ☐
It has been designed to evaluate your ability
to/competency in:
 Identify team purpose, roles, and responsibilities
according to organisational and task objectives
 Develop performance plans with expected outcomes,
key performance indicators (KPIs) and goals for work
team
 Support team members in meeting expected
performance outcomes
 Develop strategies for facilitating team member
input into planning, decision making and operational
aspects of team tasks
 Develop or modify policies and procedures for
promoting team member accountability for personal

Task summary and instructions
work and team tasks
 Provide feedback to team members on team effort
and contributions
 Develop processes for identifying and addressing
issues, concerns and problems identified by team
members
 Encourage team members to participate in and to
take responsibility for team activities
 Support the team in identifying and resolving work
performance problems
 Promote work team collaboration through individual
behaviour
 Establish and maintain open communication
processes with relevant stakeholders
 Communicate information from line management to
the team
 Communicate and follow-up unresolved issues,
concerns and problems raised by team members
with line management
 Address unresolved issues, concerns and problems
raised by stakeholders
Your assessor will be looking for demonstrated evidence
of your competency in the above.
You are required to address the following:
 Task 2.1 Team Meetings
o Document the weekly team meetings.
 Task 2.2 Establish the team
o Set-up teamwork and identify
 Task 2.3 Support team effectiveness
o Strategies and plan for team effectiveness using a
variety of management tools
 Task 2.4 Evaluation of teamwork
o Evaluate teamwork
 Task 2.5 Consultation with the CEO
o Consult with the CEO about team performance
 Task 2.6 Meeting and report regarding
performance issues
o Resolve performance issues with the team as
discussed with the CEO
o Report to the CEO

Task summary and instructions
Although the assessment requires group collaboration
to simulate a work environment, the assessment
submission is individual, and it will be marked as such.
What do I need to
do to complete
this task
satisfactorily?
 submit the completed assessment tasks, according
to instructions,
 complete the tasks with sufficient detail and present
them in a professional manner,
 use your own words and reference sources
appropriately,
 meet the word count where required,
 use the scenario provided,
 use the templates provided where required,
 for your performance to be deemed satisfactory in
this assessment task you must satisfactorily address
all of the assessment criteria,
 if part of this task is not satisfactorily completed you
will be asked to complete further assessment to
demonstrate satisfactory performance.
Specifications You must deliver/participate in:
 Teamwork to complete the action plan and the
website page as instructed
 Team building
 Team meetings (4 weekly meetings)
You must submit to GOALS
 Meeting minutes
 Complete team table
 Skills and knowledge table
 Team goals, values and behaviours
 Roles and responsibilities with KPIs
 Action Plan
 Strategies to ensure team members have input into
planning, decision making and operational aspects of
the work team
 Policies and procedures to ensure team members
take responsibility for their own work and assist
others to undertake required roles and
responsibilities
 Processes to ensure that issues, concerns and
problems identified by team members are
recognised and addressed
 Evidence of team building activity x 3
 Screenshot of website landing page
 Evaluation of teamwork
 Observation Checklist

Task summary and instructions
 Meeting Summary
 Email to CEO
Resources and
equipment
• Computer with Internet access
• Access to Microsoft Office suites or similar software
• Learning material
• Scenario for assessment as provided
• Appendices as provided
• Relevant policies and procedures as provided
• Templates as provided
Re-submission
opportunities
You will be provided feedback on your performance by
the Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part
of this task. If any parts of the task are not satisfactorily
completed, the assessor will explain why, and provide
you written feedback along with guidance on what you
must undertake to demonstrate satisfactory
performance. Re-assessment attempt(s) will be
arranged at a later time and date. You have the right to
appeal the outcome of assessment decisions if you feel
that you have been dealt with unfairly or have other
appropriate grounds for an appeal. You are encouraged
to consult with the assessor prior to attempting this task
if you do not understand any part of this task or if you
have any learning issues or needs that may hinder you
when attempting any part of the assessment.
Complete the following activities:
As a task force leader you will manage and lead the task force (team). This
assessment focuses on setting up the team for success. This includes:
 Skills and knowledge assessment
 Training needs assessment
 Agreed goals, values and behaviours
 Team building
 Setting-up a website (one page) to promote the team building initiatives
within the organisation
 Develop an action plan to establish the team
You will participate in and document four (4) team meetings.
You must:
 Participate in four weekly meetings
o Write the meeting minutes for each meeting (Template 1) and make sure
they are submitted with your assessment
 Establish the team:
o Form the team
o Conduct a knowledge and skills assessment to identify training needs
o Determine team goals, KPIs, values and agreed behaviours