Performance and Team Management: Hotel Case Study Analysis

This report examines performance and team management, focusing on The Dorchester Hotel as a case study. It highlights the significance of performance management in enhancing individual and team capabilities, especially in competitive markets. The report emphasizes the importance of employee training, proper coordination, and clearly defined goals for effective performance management within a hotel setting. It also delves into team dynamics, referencing Belbin's team role theory to illustrate how understanding individual roles contributes to team success. The report underscores the impact of strong interpersonal skills and effective team management in mitigating work-related stress in the hospitality industry, ultimately contributing to organizational goals. The report also references several key authors in the field of performance and team management.

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Performance and Team Management
(BLOG)

Blog 6
The roles and responsibilities of human resource management have undergone a major
change and its focus is on developing such functional strategies that enables successful
implementation of major corporate strategies in an organization. In this context one of the
leading factors is performance management. Performance management is the present buzzword
and is the requirement in preset times for cut throat competition in the market. It is both an
integrated and strategic approach to deliver successful outcomes in an organization by enhancing
the performance and developing sound capabilities of individuals and teams. The organization
selected here is one of the leading hotel of UK i.e. The Dorchester. There are certain factors that
need to be given due consideration for effective performance management in accommodation of
hotel. In this respect, the employees offering the services should be trained in well defined
manner with high amount of motivation.
The significant factors responsible for performance management are effective training
and development programs to enhance group and individual performance. In the hotel,
employees are the people who actually interact and deal with customers, in this situation it
becomes very much essential that they are properly trained enough to meet the queries of guest
and offer prominent services. In the leading Dorchester hotel, numerous guests visits the hotel
yearly, here in employees should be well groomed in offering services and the entire department
should be properly coordinated with each other in order to offer the services in an effective
manner.
This will enable to design a suitable performance management system in the organization
and performance of team could be managed. Performance management will also enable the
employees to understand their own contribution towards the organizational goals and ensure that
every individual understand their roles and responsibilities. Other than this, the management
should also enforce clearly defined goals and regular analysis of every individual’s performance
and the organizational wise requirements can be helpful in explaining the corporate
competencies and key skill gaps that may inturn serve as a useful input for enforcing the training
and development programs. It will aid in identifying the need for training by measuring the
results achieved against the set standards and enforce effective development programs for further
improvement. A sound performance management system in the hotel will help in to assess the

readiness of employees, to take up higher responsibilities and associating the performance with
scope of rewards, incentives and career development.
Blog 7
A team can be defined as grouping up of individuals keeping in harmony to acquire a
common purpose and each and every individual within a team is mutually responsible for the
performance, approach and attaining the assigned goals. The development of any business
organization is majorly dependent on individuals accomplishing the work as a team.
Consequently, the concept of an efficient system at the zenith in any of the organization has
grown immensely and has become popular over the period of time. Management of team is very
much important as it refers to the numerous activities that bind together by associating team
members in a close group to achieve set targets. In a team, each one should respect each other
and priority should be given to team and need to be focused on their goals.
In this context, an actual situation here would like to depict is from the hotel where in I
was assigned a job to manage the guests check-in and out process. Initially being less
experienced and unknown from the contingency situations, I panicked at one point of time, but
my co-team members managed the situation efficiently and provided ample of support from their
experience and as well as provided me suitable guidelines to undertake the work proficiently.
Here, in would also like to explain about the Belbin’s team role theory. It depicts that a team is
not a bunch of people but a congregation of individuals, each one of them has a definite role that
is comprehended by other members. This theory explains that members of a team look out for
specific roles and they perform most efficiently in the ones i.e. most natural to them.
In a hotel organization, team management is a crucial factor to perform in the most
suitable manner and it should be given consideration that each member have strong interpersonal
skills to manage the work. Employees working in the hospitality industry are prone with work
stress as compared to any other industry; it occurs due to high customer contact and actual time
nature of service delivery that the work demands. In this, approach having strong understanding
with team members will help into accomplish the job in a swift manner and meet the
organizational goals. Teams are mainly formed when individuals with common preferences,
tastes and attitude come and work together to achieve a communal goal. In organizations, every

employee is somehow dependent on his fellow employee to contribute competently to the
success of organization.

References
Smither, W. J., and London, M., 2009. Performance Management: Putting Research into Action.
John Wiley & Sons.
Pulakos, D., 2009. Performance Management: A New Approach for Driving Business Results. 2nd
ed. John Wiley & Sons.
Luecke, R., and Hall, J. B., 2006. Performance Management: Measure and Improve The
Effectiveness of Your Employees. Harvard Business Press.
Belbin, M. M. R., 2012. Team Roles at Work. 2nd ed. Routledge.
Ratten, V., 2009. The impact of sports on team performance management. Team Performance
Management, 15(4).