HR Management: Performance Monitoring and Training at St. Margaret's

This report delves into the critical aspects of human resource management within a healthcare setting, specifically focusing on St. Margaret's Nursing Home. It explores various methods for monitoring employee performance, including supervision, 360-degree feedback, interviews, and assessing punctuality. Furthermore, the report identifies the training needs within the organization through a detailed analysis of internal factors, individual requirements, performance metrics, and project-specific needs, along with a cost-benefit analysis. The report emphasizes the importance of these practices in ensuring effective workforce management and development within the healthcare sector, offering insights into practical applications and strategic considerations for optimizing employee performance and organizational efficiency. The report also includes a review of relevant literature, citing sources that support the methodologies discussed.

Managing HR

3.1 Ways to monitor individual
performance working in health and
social care
• Supervision- One of the most effective way to monitor the
performance of an employee is to keep a watch on him.
• 360 degree feedback- The information of employee
performance is gathered from surrounding of employee, such
as his peers, subordinate, superior and colleagues.

360 Degree Feedback

Cont...
• Interviewing- Interviewing helps in monitoring and
evaluation of performance of an employee.
• Random Checks- Manager can check an employee randomly
to monitor performance without his awareness or knowledge.
• Punctuality- Manager monitors the performance of staff
working in health and social care sector on the basis of their
punctuality.

3.2 Identification of training needs at St-
Margaret's Nursing Home
• Firm internal analysis- This include analysing the needs of
training in the organisation. Finding question to answer like
what are the problems and what are the factors that are
influencing the training to be conducted.
• Individual analysis- This analyse helps in getting the answers
to various question such as who will provide training and who
are the employees that required that particular training, on
what topics employees need training.

Cont...
• Performance Analysis- Various analysis can be performed
for judging the performance of individual or groups.
• Project analysis- What are the various skills required to
complete particular project.
• Cost and benefit analysis- Deals with cost and benefit
associated with project.

References
Berman, E. M. and et.al., 2012. Human resource management in
public service: Paradoxes, processes, and problems. Sage.
Meredith Belbin, R., 2011. Management teams: Why they
succeed or fail. Human Resource Management International
Digest. 19(3).
Derous, E. and De Fruyt, F., 2016. Developments in Recruitment
and Selection Research. International Journal of Selection and
Assessment. 24(1). pp.1-3.
Finn, R., Learmonth, M. and Reedy, P., 2010. Some unintended
effects of teamwork in healthcare. Social science &
medicine. 70(8). pp.1148-1154.