Reflective Practice and Action Planning for Person-Centred Care in NHS

This report delves into the implementation of person-centred care within the NHS, emphasizing reflective practice as a key component. It begins with an introduction to person-centred care and relevant policies like GDPR and the Care Act 2014. Part 3 focuses on a reflective logbook, presenting two scenarios from the author's workplace illustrating holistic care provision, specifically addressing a smoking addict and an alcoholic patient. A SWOT analysis is included to assess the author's skills, understanding, and practice. Finally, an action plan is developed based on the SWOT analysis to address weaknesses and enhance patient care. The report concludes with a summary of key findings and recommendations for improving person-centred care delivery within a healthcare setting, supported by references and an appendix with the reflective logbook details.

Reflective Approaches In
Implementing Person Centred
Practice

Table of Contents
INTRODUCTION...........................................................................................................................1
PART 3............................................................................................................................................1
A. Develop a reflective log book and provide a written account using two or more scenarios
from your work place on how you have provided holistic person-centred care....................1
B. Use the developmental plan to show evidence of develop your own skills, understanding
and practice.............................................................................................................................4
C. Produce and action plan based on your developmental plan.............................................6
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10
APPENDIX....................................................................................................................................11
Reflective Log book ............................................................................................................11

INTRODUCTION
Person Centred Practise refers to the services which are provided to an individual who
needs special care and treatment so as to recover from the illness from which he/she is suffering
from. The company chosen for the completion of this assignment is NHS which was founded in
the year 1948 and is headquartered in London. It provides different types of health related
services to their service users. This assignment will cover holistic approach to person centred
practise along with current policies, legislations, and regulations in relation to effective person
centred practise (Edvardsson, 2015). Lastly, the assignment will reflect on own practise within
health and social care along with the ways of developing own skills and behaviours in relation to
health and social care, support provision.
PART 3
A. Develop a reflective log book and provide a written account using two or more scenarios from
your work place on how you have provided holistic person-centred care.
The person-centred care is about considering the needs of people and providing them
proper health & social care services. It all about the professionals care to the people and
managing their health as the different disease posses different types of care and services. As for
professionals, the GDPR (General Data Protection Regulation) 2018 has been formed and it
was designed to protect the data and personal information of patients. It applies across the
country in each organisation and it also includes the transfer of data into safe hands. There are
many organisation run over GDPR policies (Ward, 2018). There are some other policies which
also applied in the UK.
The Care Act, 2014- It comprises of laws and rules which are applied within the health
care organisations and provide that the primary responsibility of such organisations is to promote
well-being of individuals seeking treatment. Many amendments have been made in this act for
making it effective with the application within the organisation. NHS should avoid any
negligence from its part.
NHS policies for patient centric- There is a policy implemented within NHS which
focuses on development of good practice on patient centred care planning, to take the consent of
patients and work in an integrated manner by producing personalised services for each one of

them. For instance, without following this policy, a staff member will be considered acting
against the code of conduct.
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Scenario 1
When working with NHS, my aim is to provide the person-centred care to my patients
according to their difficulties and different conditions and their needs. In patient-centred care, to
providing effective treatment by using this care allows me to support the patient in recovering
soon as the treatment are providing in rightful manner. When I was working with NHS as a
health practitioner, I have maintain and developed a person-centred plan and GDPR legislation
for one of the patients. The patient was a smoking addict and want to quit smoking as he was
aware of bad influences of cigarette which could be appearing on his health (Sharp, McAllister
and Broadbent, 2016). The person itself is willingly taking initiative step to quit the smoking and
with this it was easier for me to give best care treatment to the patients. In this kind of care it was
easier to provide the growth in rightful manner. This can be seen as the person centred care as
the patient is willingly taking initiative to leave smoking as a result, it was easier for me to
provide best care to the patients and result can be seen on the health of patient in the near future.
It can be said that while providing this kind of care it was quite easier for me as they are person
(patient) provides equivalent contribution in the growth of the person in rightful manner.
In his treatment, I have communicated with the patient on the regular basis and assure
him that his data would be confidential according to GDPR legislation. During treatment, I try to
developed his knowledge on the impact of smoking on health. This influences the interest of
patient towards the treatment. My treatment includes schedules, medication and treatment to cure
his addiction and the result comes positive as the patient recovers soon.
Scenario 2
The other example are also taken from my own experience, when I was working in NHS.
The patient that is related to person-centred care is for an alcoholic patient. The patient was
working in a well known multinational company and he was suffering from alcoholism due to
which he was no able to do his regular activities. The range of addict to alcohol of the patient is
that they can't even wait for the finishing the working hours just to drink alcohol. This impacted
on his professional life as well as on personal life (Ross, Tod and Clarke, 2015). By listening the
whole scenario, that the patient is already known the negative influences of alcoholism. I have
personally communicated with the patient & let him know about the use of GDPR legislation and
provide him personalised care and support. As a health practitioner, I have formulated an
effective care treatment to the patient. In my treatment, I suggest the patient to get admitted in
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rehabilitation centre of NHS where from the effective environment that support him to leave the
alcohol. As a result, the patient has recovered from his alcoholism from with in a one month.
In order to provide treatment to this patient, I have developed an effective person centred
care treatment to this alcoholic patient. The main reason behind this approach of treating patient
is to help the patient with extra support and care which will ultimately support them in leaving
this bad habit as it is spoiling their career negatively. I have recommended this patient to get
admitted in rehabilitation centre of NHS where he will get an effective environment that will
motivate him to leave alcohol in complete manner. This patient has respected my views and
within three days he came for registration in NHS rehabilitation centre himself. This patient have
also collaboratively supported in the improvement their own health condition (Kelly and et. al.,
2018). As a result, within one month of enrolment of this patient he was completely recovered
and was no longer addicted to alcohol.
These two cases were related to addiction but they different scenario from one another. In
first case I provide medication based treatment and in second case I have considered the patient
to get admitted in rehabilitation centre of NHS.
B. Use the developmental plan to show evidence of develop your own skills, understanding and
practice
According to a particular assignment to develop my own knowledge on my personal
skills and capabilities I have developed my personal SWOT analysis which is conducted as
below in effective manner:
Strengths-
 As I am care practitioners, this including as my strength because I am open minded, talk
politely and give respect to them, listening carefully and apply this, interact with patients,
good non-verbal communication because my body language, hand gestures, eye contact,
and tone of voice all are message trying to convey in good manner with patients and
colleagues in my professional life. Effectiveness in this skill has supported me in
motivating patients to take treatment and follow my allow advises without any sort of
issue.
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 I am very passionate about my work, it is consider as my strengths because I can easily
understand the impact, in keep integrity, I don't afraid to take risks of any of patients
issues easily handle them. I can help others including my staff members with my passion,
always be confident in my own judgement and decisions, learn something new by others
with my passion.
 At next, I am also having strong command on time management skill, I am capable to
manage my entire work in given time according to hospital premises. This is support to
get my professional goals as well as personal goals.
Weaknesses
 I have examine that my technical skills are not impressive much. It develop trouble for
me and company for me as I am unable to utilize technology and tools liked with
applications and work at the time of working. This ultimately keeps me slow as compared
to other team members or faculty. In hospital as a care worker I am not able to use some
some lab instruments and treat with patient in not a proper way.
 Along with this team working is also seen as the my midpoint weak skill because it takes
more time to work, sometime I clashes with some other personality person, some time
blame and responsibility issues are happen in hospitals, leaderships issues. As well as
some people reduced my innovative ideas. I focuses too much on the well-being of team
and don't bring their creative ideas to the resulting in less innovation and deficiency of
new ideas.
 Problem solving consist the fact that diagnosing, illness and identifying the causes of
problems in hospitals, I am unable to solve patients problem in better way.
 Lack of confidence is a problem from which I am suffering from because I feel
uncomfortable to talk with other people and I feel shy with staff member to talk with
them.
 My presentation skills are not much effective as I am weak to convey information to
audience in a proper manner.
 I have ineffective decision making skill because of confusion and need more time for the
same. I am not capable to make quick decisions which is very important in terms of
patient centred care.
Opportunities-
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 There are different sort of opportunities which can assist me to cooperate with some other
persons in team work. It is search out new type of mode to encouraging my team
management skills. Moreover, I would like to learn from other department of company to
explore myself. Learning on someone experience is a very outstanding manner to gain
knowledge and introduce to different opportunities.
Threats-
 There are number of threats like as rising the above mentioned skills necessary time. This
threat is competition, a competitor copies new product thus decreasing its unique value in
the hospitals with faculty members (McCance and McCormack, 2016). Moreover, the
competition is very high if I do not perform well, then NHS can hire fresh talents by
terminating me from the office. I should always consider with my competitors are doing,
and whether I must be changing in my hospital accent to take inquiring, I avoid repetition
them without informed how it will modify my place.
It is necessary to establish a plan in person centred practice of NHS consider as measures
to prevent complicated situations like heart attacks, strokes and dementia cases. It is required for
me to make effective action plan with specific targets in order to improve my weaknesses which
are helpful to deal with complex clinical circumstances properly. Plan is to improve and modify
the quality of patients attention and health termination.
From the above examination in describe some strengths and weakness, I analysed that I
the strengths are more effective as compare to weakness and opportunities. And apart from this I
will improve my weakness to make targets so that I could work in a proper way.
C. Produce and action plan based on your developmental plan
Personal development plan is a process of attaining goals and objectives. It gives and
overall idea regarding strength and weakness and provide assistance for optimizing and
capitalizing on existing sills and abilities.
Goals Personal Indicate how you have
monitored your progress,
underpinning learning and
development theory. Add
time scales to show how you
intend to check your
Evaluate the effectiveness of
your personal development
plan
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progress throughout the
course of your plan.
To develop my technical skills
within three months.
I have monitored this
particular skill during the
course of my work. I was
lagging behind in the
organisation due to lack of
technical skills. However,
constructivism which is
earning and development
theory will help me to enhance
this particular skill of mine. I
could utilize this theory to
develop my practices as a NHS
worker. It will help me to
deliver quality of care to my
patients. I would access my
performance form the day one
of my course of plan and
would maintain a record for
myself to check how much I
have improved.
It is necessary to evaluate the
effectiveness of own personal
development plan. It could be
done by regular monitoring
my course of actions and I
would make checklist to see
if I am actually following the
action plan.
To develop team work skills
within 1 month
I have monitored this skill of
mine during working in a
team. I was not able to
contribute to my tasks
properly. However, there is a
need that I should improve my
team working skills.
Behaviourism which is a
In order to measure the
effectiveness of my own
performance in a team I
would develop a base line and
start from the beginning. I
would make a documentation
and note about my positive
and negative points and I
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learning and development
theory could be utilized in
order to learn the behaviours
of team members so that I
could contribute in performing
team based task effectively.
could even ask for feedbacks
from other members of the
team.
To build a confidence level
within 6 months.
I have realized that there is a
lack of confidence in me while
performing my practices. I
sometimes gets nervous while
talking to my service users in
my organisation.
Constructivism which is one of
a learning and development
theory will help me to improve
my this particular weakness. It
will enhance my confidence
level.
For this I would try to
communicate with my
colleagues and service users
with more confidence. I will
participate in public speaking
or some speech delivering
competitions and will ask my
friends and relatives if I am
working right on it or not.
Develop problem solving
skills with in 1 year.
I need to develop this
particular skill because I m not
good at solving problems or
conflicts in my own
organisation. I am not able to
analyse the source of problem.
Thus, I could develop this skill
through learning and
development theory. It will
help me to learn how could I
analyse the problem and build
strategies for solving issues
I could evaluate the
effectiveness by actively
participating in tasks so that I
could analyse the whole
situation through which
problem has arise.
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occurring at work place.
Enhance Presentation skills of
mine within 6-10 months.
At my workplace, I have
monitored that my presentation
skills are not up to the mark
while I was delivering a report
to one of my service user.
However, it is necessary for
me to develop my presentation
skills in order to deliver
correct information to my
service users. I would learn
such kills with the help of
learning and development
theory through which I could
be able to improve my
presentation skills.
I would join a training and
development program
through which I could be able
to improve my presentation
skills in more effective way. I
will join a course of overall
personality development so
that I could work upon my
skills and deliver it in correct
way.
CONCLUSION
From the above report, it has been concluded that there are different approaches which
can be applied in the health care practices in order to maintaining the security and safety within
the organisation. The best way to understand the skills and capabilities is to undertake number of
analysis and assessment so that areas of weakness can be improved. Furthermore, there are
different legislations which should be followed for carrying the health care activities for person
centred health practice. It is beneficial for the individual as well as the entity for working
effectively and efficiently. In addition to this, there are holistic approach which should followed
for person centred practice.
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REFERENCES
Books & Journals:
Edvardsson, D., 2015. Notes on person-centred care: What it is and what it is not.
Kelly, R. and et. al, 2018. The experience of person‐centred practice in a 100% single‐room
environment in acute care settings—A narrative literature review. Journal of clinical
nursing.
McCance, T. and McCormack, B., 2016. The person-centred practice framework. Person-
centred practice in nursing and health care: theory and practice, 36.
Ross, H., Tod, A.M. and Clarke, A., 2015. Understanding and achieving person‐centred care: the
nurse perspective. Journal of Clinical Nursing, 24(9-10), pp.1223-1233.
Sharp, S., McAllister, M. and Broadbent, M., 2016. The vital blend of clinical competence and
compassion: How patients experience person-centred care. Contemporary nurse, 52(2-
3), pp.300-312.
Ward, A., 2018. Conceptualising a framework for Person-centred care through exploring
perceptions of person-centred care in international nursing and physiotherapy online
communities: An Interpretative Phenomenological Analysis(Doctoral dissertation).
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