Level 3 Diploma in Health and Social Care: Person-Centred Care Report

This report provides a detailed analysis of person-centred care within the context of health and social care. It begins by comparing person-centred care with other care delivery models, highlighting the importance of dignity, respect, and patient involvement. The report then explores strategies for pro...Read More

HEALTH AND SOCIAL
CARE

TABLE OF CONTENT
INTRODUCTION......................................................................................................................3
QUESTION 1.............................................................................................................................3
A ) Comparison of person centred care with model of care delivery....................................3
B) Promotion of equality and diversity for service users......................................................4
C) Personal attributes required within health and social care , and their practices...............6
D) Concept of empathy..........................................................................................................7
QUESTION 2.............................................................................................................................8
Definition of ethics with reference to medical ethical principle............................................8
Key issue in case study of Sandra..........................................................................................9
QUESTION 3...........................................................................................................................10
Two pieces of legislation in relation to health and social care and their impact upon
delivery of care.....................................................................................................................10
CONCLUSION........................................................................................................................12
REFERENCES.........................................................................................................................13

INTRODUCTION
Health and social care can be understood as term related to varied course of services
which are related and interrelated for large number health and social care providers within
UK where they refer to whole of healthcare provision infrastructure private sector
fundamentals, and public healthcare. UK has the best parameters of health and social care
within world, which has made competitively also the most actively transforming place for
advanced medical services. The report brings forward detailed explanation of how person
centred care is different form model of care delivery, in promoting equality and diversity
when working with service users, analysing various personal attributes required within health
and social care informing diverse practices. Report further analyses concept of empathy
related to various theories and how medical ethical principles work by analysing a case study.
Further there is explanation of health and social care with reference to context of piece of
legislations and also there is also analysis of safe and effective care delivery within health
and social care context (Gottdiener, 2019).
QUESTION 1
A )Comparison of person centred care with model of care delivery
Person centred care can be understood as treating person receiving healthcare with
high dignity, respect and involving them in all decisions within treatments about their health.
It is also considered as person centred care where approach is linked to person healthcare
rights fundamentals, where engagement of various work ethics in medical context shall be
followed. Person centred care works with 3 most important and profound factors which are:
 Treat people with dignity, compassion and respect: The person centred care shall be
focusing on treating people with dignity, compassion and respect where all service
providers shall enable use of best functional efficiency . Treatments shall be done by
respecting the dignity and personal choices with respecting personal choices also,
which are further discussed within case study.
 Provide coordinated care, support and treatments:Treatments shall be coordinated
by providing care, support within all treatments to yield onto wide factors of strength
and recognising best elements for providing services to users from all groups.

 Offer personalised care, support and treatments:The treatments should offer varied
range of personalised care services and support for large range of medical
factorswhich will enhance capacities of person centred care paradigms extensively
(Lorne, Walshe. and Coleman, 2019).
Comparison factors:
The care delivery model enables nurse and physician that functions as team and has
operational responsibility, working accountability for patient care quality ,service excellence
and overall efficiency of care delivery, The patients population within service care model are
working with service lines that represent varied range of critical, progressive and acute care
parameters where nursing care teams include staff nurses and nursing care technicians. Staff
development specialists are also available to support professional development of nursing
staff as UK nurses are committed to learn and innovate with excellence within medical
factors. The care delivery model is also profoundly collaborating with staff nurses, and when
appropriate determine needed changes that bring on quality improvements with adherence to
varied social healthcare standards. Each nurse shall be accountable for decisions taken for
patients where wide focus shall be pertained on the working goals for reaching stronger
synergy of equality and diversity factors when serving patients form varied age
groups.Person centred care establishes focus on whole person not just the existing medical
conditions, whereas the care model approach puts individuals in control of decisions about
their care and how treatments shall be pertained on within medical care and social healthcare
fundamentals (Nowakowski. and Sumerau, 2019). The person centred care is technically
worked on by focusing onto paradigms where people are taken care by respecting their
equality and dignity within various aspects, whereas in model of care it broadly defines way
health services are delivered and outlines practice care and services within population.
B) Promotion of equality and diversity for service users
Promotion of equality and diversity medical practices within health and social care
makes sure that services provided to people among service users are fair and accessible to
everyone where there shall be no discrimination based on any factors. They ensure that
people are treated as equal, with respect of their particular dignity and respect which they
deserve and keeping in mind their particular preferences within all services.
 Commitment to equality, diversity and human rights value: The health and social
care providers should keep themselves committed to promoting equality and diversity

fundamentals through working with mission of bringing on various ethics. The
patient’s person centred care and work shall be done in non-judgemental manner
where employees should be encouraged to value diversity and respect the various
attributes that make people different when they come for treatments . The care plans
specifically shall be framed reflecting on the likes, dislikes, personal history and
beliefs within their living parameters which develop their working synergy and
medical factors. Service agencies must establish ways of working and train
employees, nurses for working where there are no discrimination factors involved and
provide person centred care in highly professional ethical manner. Commitment for
all services within hospitals and service care facilities are highly important within UK
social care and healthcare practices which functionally focuses onto improving varied
working capabilities within nurses and doctors by keeping committed to quality and
diversity factors (Raphael., Bryant and Rioux, 2019).
 Promoting equality, diversity and human rights in decision making: The health and
social health care services shall be aiming within their services among users towards
promoting equality, diversity and enriching wide range of practises for all age group
people. The human rights of patients shall be respected while any sort of treatments
which enables to yield wide focus onto promoting wide equality culture and respect
of all medical ethics which will generate prosperity among them. Code of conduct
shall be formed to value diversity and ethically bring on various equality parameters
of working avenues where technology can be also used as an important element for
higher growth within patients services.
 Advancement of equality, diversity and human rights: Management teams within
hospitals and service agencies must take active steps such as conducting of seminars
for working with advancement of equality, diversity parameters and respect human
rights among all paradigms. All patients and service users must be given treatments
based on their personal disease requirements, medically proven working standards
which enable in growth of various working scenarios where improvement is
technically required and also large functional advancement is worked on. Monitoring
equality parameters shall be conducted by analysing patients feedback, their health
recovery goals and developing strong working rapport where nurses and doctors along
with medical assistance highly work for their service diversity enhancement (Rashid,
and Abbasi, 2020).

C) Personal attributes required within health and social care , and their practices
The personal attributes required within health and social care, within medical health
and social care holds wide importance on various fundamental arenas where nurses, doctors
should practice varied range of services with strong working ethics. These attributes can be
discussed as follows:
 Empathy: In health care it’s important that nurses and doctors empathize with
patients and provide them varied convenience factors, where language in
communication hall be used as per their comfortable experiences. This has also
emerged as an important factor functionally enhancing wide range of working ethics
where respect of all patients demands shall be actively done. Positive attitude also
works as major factor within empathy fundamentals where coordinationwithin
therapy sessions shall be widely enhanced, competitively grown onto varied arenas so
they feel comfortable during all treatments.
 Work ethics within team work: Nurses and doctors while working for various
treatments within teams shall follow work ethics and coordinate with each other, with
time management goals which are also widely important for serving patients within
treatments. The work ethics also shall display how are treatments organised by also
communicating wide rangeof prerequisites with patients for their convenience which
will actively bring forward wide range of new functional scope metrics. Work ethics
within teams shall be actively trained to nurses and doctors where there shall be new
functional paradigms explored, highly focused for bringing on new synergy goals
which gives equal respect and diversity among patients (Short, 2019).
 Stress management: This can be understood with the factor where therapy sessions
and advanced healing practices shall also be used for stress management goals within
patients where all age group patients should be considered with high respect,
equality and diversity. Stress management shall be enabled to grow as high focus
among various parameters for growing onto larger arenas where new nurses shall be
given training also for serving all patients based on varied range of services. Stress
management shall be actively focused when empathy factors shall be focused and
researches on various latest medical practices, leveraged onto wider scenarios with
higher equality goals, for enhanced strength of diversity.
D) Concept of empathy

Stimulation theory of empathy is a theory that hold humans anticipate, make strong sense of
various behaviours of others by activating mental procedures working behind and if carried
into actions would produce similar behaviour goals. This theory is known to use biological
evidence than other theories of mind where stimulation theory of empathy makes sure to
reach on the vivid range of working scenario where people actions and communication
fundamentals are analysed.
The concept of empathy in social and health care practices has been emerged as one
of the most important principle where human, compassion and patients care shall be focused
within medical facilities by nurses and doctors to generate higher effective care and facilities.
Concept of empathy is one of the foremost ethical medical principle highly effective and
powerful which builds trust, anxiety and improves heath outcomes within living parameters
which calms anxiety and improves health outcomes further and also develops larger
goodwill goals. Medical research has proven that within medical treatments empathy and
compassion shall be widely associated within treatments and improves health outcomes onto
wider paradigms for factoring new living scenario. Healing therapy sessions are also highly
effective services with medications where nurses when using natural empathy counselling
practices improves living practices and medical strength within varied disease treatments.
The principle of empathy has also widely enhanced patient satisfaction within treatments and
also reduced anxiety issues widely, where there are various improvements analysed further
within working scenario in medical cases (Wienroth, Pearce and McKevitt, 2019). Within
principle of empathy used among social and healthcare practices there is also wide
recognised use of varied eye contact and non verbal use of varied medical practices which
builds empathy and confidence among patients health properties. It can be understood that
compassion is also an important factor which has challenged stereotypes within medical,
health and social care well being for bringing on diverse practices of best working scenario
which further enhances patients confidence. Listening with good conversation parameters is
also one of the highly important goal which further creates functional ethics among major
nursing and social health care determinants, leveraging best working scenario and upheaval
of large competitive strength.
The principle of Empathy has also reported enhanced health factors among patients
where they are more readily open to doctors and nurses for communicating their queries,
emotions and prerequisites within treatments. Healthcare professionals are expected to care
for all patients devoid of their age factors and strengthen their core values with empathy

principle, which is one of the most important factors among medical properties. Numerous
studies have also beneficially shown effects of empathy on patients outcomes, variedly
establishing major factors of non-verbal and verbal communications with empathy factors for
attaining positive outcomes. The provision of good healthcare has been also widely known
as best factor within treatments of patients who are going from turmoil, anxiety or depression
issues where they can widely improved on with empathy and counselling practices by
nurses and doctors. These can be understood as major factor among new advanced healing
therapy sessions within medical and social health care functional parameters, keenly bringing
on wide synergy of motivation elaborated within communal practices, with principle of
empathy within medical factors (Crighton, 2020). There is also potentially wide range of
ethical practices where with empathy social and health care practices have reached wide
heights, globally among modern medical factors within scientific practices as patients also
are more comfortable with nurses and doctors for getting their treatments. There has been
also new potential rise among people reaching out to counselling courses, therapy sessions
and new medical treatments where they find nurses and doctors to be more comfortable, with
high engaging empathy factors and also they are actively indulging within communication
goals.
QUESTION 2
Definition of ethics with reference to medical ethical principle
Ethics are moral value, belief that individual need to incorporate while performing its
task so that no harm or threat can be cause to live of human being. Medical team has to
abided to ethics, moral principle while performing their task for health and safety of patients.
There are four main basic medical ethical principles that need to be followed such as
autonomy, justice, beneficence and non maleficence. Therefore, the way ethics are related to
medical ethical principle can be explained below:
Autonomy: This is a principle in which patient have full autonomy to take its action, think
and make accurate decision regarding various health care procedure that needs to be followed
for better health and well- being in future circumstances (Gordijn and ten Have, 2019). In
autonomy ethical principle patient must be clearly informed about associated risk, benefits,
outcome of health care process so that it can take right decision whether to continue or not.

Justice: It can be stated form this medical ethical principle that all individual gave equal
right to make use of new experiment treatment that may be beneficial or burden. Therefore, it
is responsibilities of medical team to consider four key areas while analysing and evaluating
justice in treatment of patients. Such as equal distribution of resources, conflict should be
resolved with established legislation or in other term practitioners should make use of
appropriate legislation while making choice or decision for benefit of patient.
Beneficence: It is principle of medical ethics which illustrated that health care provider or
medical team needs to have sufficient skills, knowledge and experienced so that they can
render services in best manner. Beneficence terms also illustrate that procedure and
treatment needs to be followed by practitioner with an intention to enhance health and well-
being of patients. It should try all possible efforts which could help in saving life of patient in
each and every situation (Manson, 2018). At the same time continuous training needed to be
provided to staff member or practitioner about the way they need to treat each individual so
that it can recover from diseases as one method may be good for someone not for others.
Non- Maleficence: It is one of the best known ethical principle in medical out of four which
can be stated “as to do no harm” thus it emphasis more on end goals. Non maleficence
principle means that all decision made by medical team, practitioner and process used by
them should contribute in health and safety of patients. At the same time individual must
critical think that its decision should also not harm other people while it is providing benefit
to patient. Therefore, health care provided needs to ensure that it minimise chance of risk or
harm by taking decision that contributed in greater benefits to all individual living in society.
So, decision should be always beneficial for all not for single patients.
Key issue in case study of Sandra
There are some ethical issue in case study of Sandra that create hinder in taking
correct decision regarding treatment of patient. Such as:
 Sandra is bright and mature girl that have cancerous tumour so she required surgery
therefore as per surgeons it would lead to blood transfusion. But her parents are
unwilling to procedure at the same time Sandra have give its consent to continue
proceed even knowing amount of risk involved in process that is it may also lead to
death (Westmoreland and Mehler, 2017). So, there is confusion whether they have to
overruled consent of its parent and abide to patients decision for treatment of Sandra.

 Other problem is that if Sandra object medical team to use its blood products for
surgery despite its parents are agree to take for better health of her. So, medical team
in this case need to follow Sandra opinion only as it is her life and its decision or
rather to considered consent of its parents that are more concerned about its health
condition.
Therefore from above analysis and discussion of case study it can be stated that medical
team by using various principles of medical ethics can take right decision whether to pursue
parents consent or Sandra (patient) Such as:
Remedies available for first issue
Autonomy: Medical team can make use of autonomy ethical principle that means they have
provided all information to patients and its associated risk so even all these situation she is
ready to allow its blood products then medical team should pursue it for better health and
well- being of patient.
Beneficial: It means that practitioner should takes all such steps, procedure which can helps
in improving health of patients. Medical team should be high qualified, trained and
experienced to handle critical situation and condition of patients so that no harm can be
caused to her in any situation (Ravali, 2020).
For second issue
Justice: Another solution is that medical team need to provide equal chance, resources and
treatment to patients, follow all instruction that are given in legislation that is if consent of
patient is required they need to take in order to carry out surgery for health of patient because
its her life.
Non- maficence: It can also make use of non- manificence ethical principle in decision
making which means that it should not take decision which can hurt Sandra or its parents or
other individual (Roshanzadeh, Vanaki and Sadooghiasl, 2020). Thus, think of such
alternative option which can be fruitful for patient and its parent that are emotionally attached
with her.

QUESTION 3
Two pieces of legislation in relation to health and social care and their impact upon delivery
of care
The legislation in relation to health and social care is considered to be one of the most
importantinstruments of government in organising society and protecting citizen’s rights for
reaching out to medical and health care facilities. It determines amongst rights and
responsibilities of authorities to whom legislation applies within medical social health care,
leveraging higher advanced medical practices and medical law where it is also highly
important for reaching larger audiences.
General equality and diversity health and social care legislations
 Health and social care act (HSCA) 2012, is one of the most restricting legislation to
combat contemporary problems as well as inequalities and patients problems in
healthcare, where UK law includes legal duties that tackle health inequality and
associated prejudice. NHS England and departments of health, legally have to prevent
and reduce health inequality where law focuses on building equal parameters and
medical treatments for all patients devoid of any biases within treatments. The health
and social care departments should reduce inequalities between patients with respect
to their abilities for accessing health service, outcomes achieved for them by
provision of various health services (Flodgren, O'Brien, and Grimshaw, 2019).
 The equality act 2010, is also an important piece of legislation which protects those
who need or work in health and social care from any case of discrimination for
securing equality, diversity and rights for all individuals. Act covers those receiving
care and workers that should provide treatments and medical association with ethical
principles and include treatments within services which are not limited to age, gender,
sexual orientation factors with ethnicity and religion paradigms. The act covers direct
discrimination or act of mistreating someone by preventing health and social services
due to protected characteristic, with equality and diversity factors. It covers imposing
requirements on group of people equall, agencies to work with equal cooperation
work ethics and development based on equality parameters for higher synergy
paradigms.

Their impact on delivery of care in relation to social and health care works as highly
productive for bringing on more working efficiency, where laws compliance widely helps
for improving medical development with high equality and practices. These law medical
compliance have actively brought high working goals among services within doctors,
nurses where all effects positively enhance diversity and equality principles among
treatments within hospitals and agencies which develops wide range of enhancement
among major goals of diversity. Health and social care practices are best at UK which
has also reached one of the best platform enabling world class treatments and laws being
an important factor enabling large diversity factors to be strongly enforcing protection of
unethical practices or any misconduct among major working aspects. It has also found
that the equality health laws have highly brought major factors of best medical treatments
among major health associations and hospitals.
Analysing the Roles of 2 Key Agencies who Provide Guidance For Safe and
Effective Care Delivery in Health and Social Care Sector of UK:
For this section of the report, 2 key agencies that operate and provide guidance for the
safe and effective care delivery within the health and social care sector of UK have been
selected- The Department of Health and Social Care and the Public Health England.
Department of Health and Social Care:
This agency is a dedicated department within the UK’s elected government which is
responsible for all of the activities, policies, procedures and implementations on health and
adult care issues and matters within the country of England. This agency oversees all the
operations and functions of the National Health Services of the UK and is led by the
Secretory of State for UK’s Health and Social care. Its main roles and responsibilities are as
follows:
 Advising and supporting the various ministries of the UK government, aiding their
operations and helping them in the delivery of health and social care policies that
are aligned with the principles and objectives of the elected Government of UK.
 Ensuring accountability of all the departments and arm’s length bodies of the UK
government in their responsibility of delivering the created strategies and pans to
the England’s population (Luchinskaya, Simpson and Stoye, 2017).

 Acting as the responsible guardians of the health and care framework of England
by ensuring that all the financial, legislative and administrative frameworks and
policies created by the Government are fit for the overall objective and purpose.
 Acting as a last resort to for the end resolution of all the complex and crucial
issues as is expected by the England’s public and its parliament.
Public Health England:
This is an executive agency in the UK that was founded in 2013 and whose parent agency
is the Department of Health and Social Care. Its jurisdiction spans the entire country of
England within the UK and is headquartered in Wellington House, London. The Public
Health England was created as a direct result of the Health and Social Care Act of 2012,
which required the reorganisation of the National Health Services. Its main roles and
responsibilities within the UK are as follows:
 Decreasing the overall differences between the health and social care provided to
varying groups within the England’s population and making the England’s population
healthier by promoting healthier lifestyle, supporting policies and actions of the local
agencies and government, along with the public and NHS.
 Protecting the England’s population from all kinds of public health hazards.
 Preparing for all kinds of public health emergencies in advance and responding to
them effectively in required times (Baxter and et.la., 2018).
 Sharing relevant expertise and information to the English population and identifying
in addition to preparing for in advance for all kinds of potential future health
emergencies.
 Supporting local authorities in addition to the NHS, in their operations of planning for
and providing to the English population the social and health care services that
include screening and immunisation schemes and programmes.
CONCLUSION
From the above report it can be concluded that various health care model can be used
by medical team and practitioner in order to give treatment to patient. It can be stated that
equality and diversity is most crucial or important principle that need to be abided by
healthcare professional while delivering its services. It can also be stated that health care
professional while taking decision needs to consider various medical ethical practices for

benefits of patient and others. At last it can be concluded that all legal laws related to health
and social care have adverse impact on delivery of care so they need to be followed for better
services to patient.
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