Analysis of Personal and Management Skills for Tesco Leadership

This report delves into the development of personal and management skills, employing reflection models such as Gibbs and Driscoll to analyze leadership and managerial capabilities. It examines the application of transferable skills, including supportive communication, motivation, team effectiveness, empowerment, and conflict management, within the context of Tesco, a leading multinational retail company. Task 1 focuses on self-reflection, evaluating the author's leadership and management skills based on past experiences, while Task 2 explores the practical application of transferable skills within an organizational setting, specifically Tesco. The report highlights the importance of communication, motivation, and empowerment in fostering effective leadership and achieving organizational goals. The author outlines a personal development plan to enhance these skills, emphasizing the role of continuous learning and improvement. The report concludes with a discussion on the benefits of these skills for both personal and professional growth, offering insights into their practical application in a business environment.

Developing Personal and
Management skills

Table of Contents
INTRODUCTION................................................................................................3
TASK 1 ................................................................................................................3
Reflection on own management and leadership skills using the range of
models...............................................................................................................3
Task 2 ...................................................................................................................7
Explain the transferable skills using the relevant theory and apply them to the
organization......................................................................................................7
CONCLUSION...................................................................................................11
REFERENCE......................................................................................................12

INTRODUCTION
Personal skills can be recognised as the soft skills within the person that they learn
personally thorough the experiences and use it in their personal life events. This can be also
known as the interpersonal skills it can include motivation, dependability, analytical skills
while managerial skills are the professional skills that I needed for the managerial work and it
can include communication skills, decision Making skills etc (Tolliver III and Murry Jr.,
2017).
This report will reflect on my own management and leadership skills using the
reflection model and develop and justify the personal development plan that will facilitate an
increased level of effective management and leadership. It will also explain transferable skills
and apply them to the Tesco organization Which is multinational top leading retail company
of the United Kingdom. The transferable skills will include supportive communication,
motivation, team effectiveness, empowerment and conflict management which is also part of
the management and leadership and controlled by the leaders and managers.
TASK 1
Reflection on own management and leadership skills using the range of models.
Leadership and management is one of the important parts of the organisation,
management consists of controlling a group of members and setting off entities to accomplish
the companies goals and objectives (Liu, Wang and Lin., 2017). On the other side leadership
refers to an individual I believe too influence the team members and inspire him to achieve
goals and objectives and also lead them toward success (Van Deventer., 2019).
Reflective writing is helpful to improve cooperation, as it makes writers aware of how
they sound when they voice their thoughts and opinions to others. Additionally, it is an
essential part of the reflective learning cycle, which includes planning, acting, observing, and
reflecting.
Gibbs refection model and Driscoll model are two effective refection models that
helps to express the feelings, situation and what was the outcomes. By using both the models
we can write a better reflection according to our experiences.
Gibbs reflection model
Discretion

I have experience of leadership and management skills while working in my previous
company. I was working as a junior manager at a multinational company under the manager
of the company who had eight years of experience as a senior Manager. By working under
him I have gained various professional skills and knowledge of the skills that are required to
carry out the leadership and management responsibilities. I have worked for two years for
that company and Improved my communication skills, knowledge of leadership,
Interpersonal skills.
Feelings
I was motivated and felt confident working under the supervision of my manager.
Learned communication skills from the manager by observing how they communicate with
others and how it was effective. Whenever I needed to ask about things they would be ready
to communicate with me and provide proper guidance, similarly they also provided me with
guidance on how to be a good leader. My manager provided me with knowledge about
different leadership styles, Democratic leadership, situational slight leadership etc. These
would be helpful for me to be an effective leader for the organisation in future.
Evolution
Positive thing about my experience and learning was that I was working with a
knowledgeable and experienced Manager who taught me management and leadership skills
that will help me to improve my career and I will be able to be a good leader and manager for
the organisation. these skills will personally help me to develop my career and I can use them
to lead the employees and other skills like interpersonal skills will help me in my personal
life as well. (Sainz, Ferrero and Ugidos., 2019) Unfortunately due to reasons I had to leave
my job after a few years. However, I was able to build on other skills, decision-making ,
Planning, delegation, problem solving and coaching. These skill sets have placed me well to
become a successful leader/manager
Analysis
Most of the skills I learnt are related to management and leadership. This will be
helpful for me in my career and I will be able to be a more effective manager and leader
(Pérez, Marín and Tur., 2018). Due to leaving after only a few years I felt I missed out on an
opportunity to learn from an experienced Manager.
Conclusion

I have learned from this experience that opportunities are there we need to take to
Improve in our careers. I will be ready for the future and with these skills I can improve
through the personal development plan and become a more effective leader.
Driscoll model
What
I was working in a multinational company as a junior manager post under the eight
years of an experienced person who was the manager of the company (Liu, Wang and Lin.,
2017). I learned communication skills, other management and leadership skills that would be
helpful for me to be an effective leader and manager in future. I see the good opportunity to
work with the top industry leaders with eight years experience and I can learn many more
things.
So what
I have learned various management and leadership skills that would be helpful for my
career in future and I was feeling so fortunate to be working with the experienced person.
And I was able to develop communication skills, interpersonal skills and knowledge of
leadership styles (Leal and et.al., 2018.).
Now what
This experience helped me to be more motivated towards my career and I will be
more effective in future and I will use this learning in my career and become a more effective
leader and manager (Mamabolo, Kerrin and Kele., 2017).
Skills that
needed to be
improved
Strategies Resources Start date End date
Decision-
making and
problem
solving skills
To improve the
design making
skills I will take
part and the
decision-making
of the company
and to improve
Participation
in decision-
making,
participation in
debates
1 April 2021 1 may 2021

problem solving
skills I will Try
to solve the
problems at the
workplace
understanding
keep points of
problems.
Delegation To improve the
delegation skills
I will build trust
among the team
members and I
will try to solve
their problems
participation
with team
members,
group task
2 may 2021 1 June 2021
motivation To be more
motivated for the
employees I will
use my
communication
skills and talk
with them and
make them
understand what
they need to
achieve and how
they’re going to
achieve and I
will also give
them rewards for
the motivation.
rewards 2 June 2021 1 July 2021
Improvement
in confidence
For the
improvement in
Public
communicatio
1 August 20 August

the confidence I
will practice
communicating
in the public so I
can be more
confident.
n
Coaching Be agenda-less.
Although it can
be hard to coach
someone in your
team, don't have
your own
agenda; be
focused on
theirs. ...
Be ego-less.
Learning 1 September 20 September
Task 2
Explain the transferable skills using the relevant theory and apply them to the organization
There are various transferable skills that could be applied by the Tesco leaders and
managers to be more effective at the workplace and they can help their organisation to be
successful within the market where they are operating their business. here are some
transferable skills –
Supportive communication
Supportive communication is the style of communication that has specific set of goals
and techniques. The primary goal of supportive communication is to resolve the conflicts and
achieve the change in a situation while preserving, relationship between the communicating
individuals and even strengthening. leaders and managers of the Tesco company can support
their employees during the different situation within the organisation. They can motivate
them through inspiring them and communicating with them when they are needed (Kirsten.,
2018).

They can also provide them strength in the employees through the communication skills
because communication also helps to motivate the employees and if leaders will
communicate with the lower level employees then they can feel motivated and they will give
their 100% within the task. Tesco leaders can use metric structure to create a supportive
communication levels within the organisation. Senior superior’s will send the information
from the higherup the management of the organisation. This information will be past to the
managers, manager will pass the information via the supervisors and in the end lower level
employees will get the information from the companies supervisors. Similarly the lower level
employees will also be able to pass their information through the management chain . They
will send information to the supervisors, supervisor will communicate to the managers and in
the end this information will be directly sent to the top level of the company. Advantages of
this structure will be that the problem of the employees can be solved at any of the levels and
they can get the supportive communication between them. For example- Visual
communication methods can be used in the meeting where they an show the companies
growth and opportunities thorough the visuals and audio. It will be more effective for the
members within the meeting to understand the message.
Here is the communication model that can be used by the TESCO
Aristotle’s Persuasion Model
Aristotle’s Persuasion Model is the business communication model and it is helps
improve the flow of communication within the organization. According to the developer of
this models when any of the political learns delivers their speeches then their style if speech
is included in presentation model
In this model, three elements of Business Communication Process have been detected.
There is no scope of responding by the receiver and his role is neglected here. This model is
considered as a one sided Business Communication Model..
Motivation
Motivation is one of the most important parts of leadership and management.
Motivation of employees is necessary to achieve the company's goals and objectives. Tesco

leaders and managers can motivate their employees through the financial rewards that can be
used by the employees for their personal needs fulfilment and they can personally spend on
themselves. Maslow motivational theory can also be used by the leaders and managers of
Tesco for the motivational purpose (Bozbayindir., 2019). Maslow Theory focused toward
the fulfilling the personal and professional needs of the employees, it covered the
physiological, love and belonging, safety, esteem, And self actualization that helps to
motivate and this theory can also be used by the Tesco leaders and managers they will be able
to motivate their employees and employees will give their best to achieve goals and
objectives of the company. Motivation in the employees will directly affect the companies
working efficiency (Filyasova and Khrebtovich., 2019). Tesco is available to create a strong
workforce who can help them to grow effectively within the market where they are operating
their business and they are able to take competitive advantages. Motivated employees always
give their 100% within the task and employees are the most important part of the organisation
so it is necessary for the Tesco to motivate their employees towards the work and it can be
only possible if they provide any kind of rewards for the employees motivation. They can
also use the communication skills to motivate and create good trust among the employees so
they will be motivated and resolve issues when it arises. Employees' relationship with
management is important for an effective function of the organisation.
Empowerment
Empowerment refers to the motivation of employees within the organization and how
company put effort to employee the female employees within the organization for the
equality. It is necessary within the organization nowadays. It is necessary for the leaders and
managers of Tesco to empower women within their organisation so they can create a
competitive environment for both male and women. It will directly boost the effectiveness of
the organisations and create a good balanced working environment for the organisation.
Leaders can empower women through giving them similar positions within the organisation
and women employees who are doing well in their jobs should same rights for positions
within the organisation so they can feel empowered and they can also take decisions for the
company and help the company to grow effectively within the market whether upper
operating their business. Managers are the higher superiors of the company and they are
responsible to take distance related to the empowerment of the woman. It will also create
their good image within the market because they are pushing women within their
organisation and supporting women to be a market leader. Motivation in the employees will

directly affect the companies working efficiency. Tesco is able to create a strong workforce
who can help them to grow effectively within the market where they are operating their
business and they are able to take competitive advantages. Women can also give good
opportunities to the business to grow more effectively. Tesco leaders should give equal
powers to women who hold the same or similar positions to their male colleagues.
Empowering female employees within the Tesco organisation will give the female
employees to represent the organisation that will create a positive image in the market and the
company can take competitive advantages. Similarly empowering the female employees
within the Tesco company can also help the organisation to grow effectively within the
market where they operate their business and they were able to show their presence as an
effective organisation. It will create good imagination in the customers mind and they will be
able to gain the loyalty of the customer who can see the company is empowering women.
Conflict management
Conflict management is important for the leaders and managers because conflict can
take place anytime anywhere and have a huge impact on the organisation. Tesco leaders and
managers should have the conflict management knowledge so they can handle these
situations and help the company to overcome from the conflict situations. The key
management skills involve using the different tactics depending on the situations, creative
thinking and negotiation. With a properly managed conflict an organisation is able to
minimise their interpersonal issues and enhance the client satisfaction and produces Better
Business outcomes for Tesco. Workplace conflict does not automatically mean that there are
specific employees at fault, Although in some cases that will be the issue (Pandey and et.al.,
2019). If the Tesco company have the employees who question the status quo and are pushing
to make the changes that they feel would be positive for the organisation, that can indicate
that their company has a high level of employee engagement. There are some conflict
management styles that could be followed by the leaders and managers of Tesco. Avoiding-
A wedding is the style that aims to decrease the conflict by ignoring it, removing the
conflicted parties or we wedding it in some manner. conflict between the team members can
be removed from the project they are in the conflict over, the deadline is pushed or the people
are even resigned to other departments. Compromising- A good manager can persuade all
involved to compromise and understand their problems and a simple apology is sometimes
sufficient (Van Deventer., 2020). Open minded and impartial management is required to
resolve any and all conflicts.

Team effectiveness
Team effectiveness is the group capacity, Usually with the complementary skills to
working toward the common goals that are set by the leaders and managers of Tesco. It is
necessary for the leaders and managers of Tesco to build an effective team because working
in a team will be more effective for their organisation and they can achieve the goals and
objectives easily. Team of people with common goals can achieve more than individuals
trying to achieve differently. Problems can be solved easily, goals can be achieved quicker
and more effectively when a company has a good team of people working.. There are various
team effectiveness models that could be applied by the Tesco leaders and managers to create
effective teams within their organisation (Kettunen, Lee And Vuorinen., 2020). Tuckman’s
model is one of them, there are total fights in this model That cover forming ,
norming ,Storming, performing and adjourning. This model helps to develop effective teams
that can also be used by the Tesco organisation to develop an effective team with the
effective qualities within the team. They will work toward the common goals and every
person will work according to their skill and they’re all within the team.
CONCLUSION
This report has been reflected on my own management and leadership skills using the
reflection model and developing and justifying the personal development plan that has
facilitated an increased level of effective management and leadership. It also explained
transferable skills and applied them to the Tesco organization Which is multinational top
leading retail company of the United Kingdom. The transferable skills have included
supportive communication, motivation, team effectiveness, empowerment and conflict
management which is also part of the management and leadership and controlled by the
leaders and managers.

REFERENCE
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