HND in Travel and Tourism: Personal Development Report, Task 1-4

This report, prepared for a Personal and Professional Development (PPD) module, delves into self-managed learning, skills assessment, and career planning. It begins by defining personal development and its importance, particularly within a non-profit organization like the National Trust. Task 1 explores approaches to self-managed learning, including bulletin boards, social networks, and seminars, evaluating their advantages and disadvantages. It also examines lifelong learning practices, such as self-directed learning and continuing professional development, and their benefits to both individuals and organizations. Task 2 focuses on self-assessment, identifying current skills and competencies, development needs through SWOT analysis, and creating a personal and professional development plan. The report includes a skills matrix and a detailed objective statement. Task 3 outlines the processes and activities required to implement the development plan, documenting development activities, reflecting on learning, and updating the plan. The report also considers solutions to workplace problems and addresses issues like staff bullying and harassment. The report is structured to meet the requirements of the BTEC HND in Travel and Tourism Management unit 23, providing a comprehensive overview of personal and professional development concepts and practical applications.

Personal and Professional
Development

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Approaches to self-managed learning..............................................................................3
1.2 Ways in which lifelong learning in PPD context.............................................................5
1.3 Benefits of self-managed learning....................................................................................6
TASK 2............................................................................................................................................7
2.1 Own current skills and competencies...............................................................................7
2.2 Identify own Development need and activities................................................................8
2.3 Development opportunities to meet current and future needs..........................................9
2.4 Devise personal and professional development plan......................................................10
TASK 3..........................................................................................................................................11
3.1 Process and activities required to implement development plan....................................11
3.2 Undertake and document development activities...........................................................12
3.3 Reflect on own learning..................................................................................................14
3.4 Update development plan...............................................................................................14
TASK 4..........................................................................................................................................16
4.1 Solutions to work based problems..................................................................................16
4.2 What is staff bullying and harassment, how it will be managed at workplace..............17
4.3.........................................................................................................................................19
CONCLUSION..............................................................................................................................19

INTRODUCTION
Personal development is describing as a method through which an individual enhance
their skills, ability and knowledge that help them in conducting work in effective manner (Caras
and Sandu, 2014). Personal develop include activities through which a person can improve their
awareness as well as identity by enhancing their talent, skills, knowledge and so on. It is
essential for every organization to conduct personal development activities which help their
employees in improving their skills. This will directly and indirectly lead to increment in
productivity of a company. Organization taken in this is National Trust which is a non profit
organisation. This company was founded by Octavia Hill, Sir Robert Hunter and Canon
Hardwicke Rawnsley in the year 1895. It is a company which focus more on national heritage
and open spaces in order to protect them from everyone to enjoy. This report is going to explain
factors which help in self-management which leads to enhancement in lifelong development of
capabilities. Along with this it will include activities which help in taking responsibilities of
personal and professional development. This will also include ways which help in reviewing own
performance as well as it also includes evaluation which are acquire to interpersonal as well as
transferable skills.
TASK 1
1.1 Approaches to self-managed learning
As per the article given on IGI Global, self managed learning is define as a kind of
strategy which permits learners to charge their own learning procedure. It helps them to identify
strategy, tools, resources and many more which are required for self learning process (What is
Self-Directed Learning, 2019). This learning assist employees to understand goal of an
organisation, its aim and objectives. There are various approaches of self-managed learning
which are explained below:
 Use of bulletin boards: This approach of self-managed learning describes that use of
bulletin boards helps in making notes, schedule day to day activities, define goals and
many more. In respect of The National Trust, the manager uses to note down daily
activities so that they able to guide their subordinates about their task. Along with this,
they also encourage their workers to make notes about new thing they have learned which
will help them in their growth and development.

Advantages:
 It will help respective organisation to inform every employee about day to day activities
instead of informing them individually.
Disadvantages:
 There are some topics which will be difficult for the respective company to explain their
staff with the use of bulletin board.
 Social Network: With the help of various social sites such as Facebook, blogs, twitter
and so on an individual can gain wide knowledge which will assist in their personality
development (Dochy and et. al., 2012). In context of The National Trust, company make
sure to provide knowledge to their workers which will boost their confidence as well they
will feel motivated
Advantages:
 It will save time and money of National Trust by providing them training and
development through online source.
Disadvantages:
 At the time of training, employees of respective company may face the issue of internet
connectivity due to which they may not be able to attend their session.
 Seminar and conferences: Another approach of self-managed learning is seminar and
conferences. In The National Trust, firm conducts seminars and conferences through
which they can share company's policies, benefits and future opportunities to their
subordinates. Along with this, they will also come to know about worker’s expectations
from their firm
Advantages:
 It will help the staff of respective company to know about company in a better and
effective manner.
Disadvantages:
 Due to such serminar and conferences, sometimes employers wont be audible to their
employees which will lose their interest.
Hence, from the above mentioned approach, social network will be appropriate for Memebership
and Visitor Welcome manager as they will able to learn as per their sutiable time. On the other

hand, respective company will able to interact with their every employees at a same time which
will save their time. This will help respective organisation to focus on their long term goals..
1.2 Ways in which lifelong learning in PPD context
According to Michael Cheary, lifelong learning is define as huge term which is required
in education. It is an important source for self motivation to an individual (What is lifelong
learning, 2019). In context of The National Trust, company provide their staff lifelong learning
practices such as communication skills, decision making skills and so on. With the help of such
practices, subordinates will able to have effective communication with their clients or customers.
Along with this, they also perform their task effectively. There are several ways through lifelong
learning practices which are described below:
 Self-directed learning: Manager of The National Trust organise day to day operations
in systematic manner. This will help workers to take initiatives in learning, set their
goals, recognise resources required for learning process as well as also implement
strategies to get productive learning outcome.
 Continuing Professional Development: Employees of The National Trust are assigned
those tasks in which they have knowledge and can perform their activity in effective
manner. This will encourage them to gain experiences and aid to improve their problem
solving skills.
 Recognition to prior learning: This method helps subordinates of The National Trust to
enhance their personality which they mostly acquire outside firm environment (Dorociak
and et. al., 2017). This prior learning gives them opportunities which will boost their
career.
 Observation: Its duty of manager of The National Trust to observe the task and
distribute it between workers so that task gets completed in effective manner. Along with
this, it assists employee to observe strategies of other employees and try to grab it.
 Financial Support:In respect nof National Trust, having strong financial support
respective company will be able to perfrom their task in better and productive manner.
 Time:In context of National Trust, company complete their task within given period of
time which in turn increase their effectiveness.
Hence, from the mentioned ways, time will be sutiable for National Trust. It is because
respective company will be able to complete their assignment is specific time. This will aid them

in focusing on other task properly. These learning practices intensify employee personality,
communication skills and many more.
1.3 Benefits of self-managed learning
There are various benefits to individual as well organisation of self-managed learning
which are described below:
Benefits to individuals:
 Promotion: With self-managed learning, Membership and Visitor Welcome Manager of
The National Trust get opportunity to get promoted to senior position (Elliott and et. al.,
2015). This is because they will be confident about strategies and policies about
respective company. Along with this, they will able to identify their strength and
weakness and if required they will work on them.
 Skills improvement: The National Trust Membership and Visitor Welcome Manager
will improve their skills with self-managed learning. This will help them to enahcne their
skills and knowledge so that they can perform their in effective manner. In addition to
this, it also motivates workers regarding decision taken by them as well as they will also
overcome their weakness.
Benefits to organisation:
 Customers Satisfaction: With self-managed learning respective company is able to build
strong relation with their customers by fulfilling their demand. By providing quality
products and services, firm is able to create strong customer base through they are able to
determine their needs and preferences.
 Accomplishment of goals: Self-managed learning well train employees of respective
firm so that they able to attain goals within given period of time (Gordon and Campbell,
2013). This will increase productivity as well as effectiveness of The National Trust.
 Reduce cost: The National Trust can reduce its cost by providing self-learning instead of
formal learning which incur them high cost. Self-managed learning is cost effective for
respective company.
TASK 2
2.1 Own current skills and competencies

Professional skills Current Level Current examples Improvements
methods.
Communication Skills 4 It is important to have
effective communication
at workplace.
It is essential to enhance
this skills as it is
required to deal with
different type of
individuals.
Leadership skills 4.5 This skills helps me to
maintain my team work
as well as achieve team
target
To improve this skills, I
must attend seminars,
take guidance from my
seniors and must make
habit of reading through
which I can gain some
knowledge.
Problem solving skills 3.5 I try to resolve problems
that occur at workplace
and make sure that it
does not affect the
company.
In order to improve my
problem solving skills, I
can solve puzzles, play
logical games such as
chess and many more.
Listening Skills 4.5 It’s crucial for me to have
good listening skills as it
will further help me to
guide my subordinates or
understand my task that
is assigned by
subordinates.
To improve respective
skills, an individual can
meditate, take effective
sleep and many more.
Technological skills 3.5 I must know about
technologies that are in
market and use it
effectively which will be
To improve this skills I
must be updated with
features of technologies
so that I can make

beneficial for respective
firm.
effective use of it.
Name: ABC
Address: 51, Church Lane, London, UK
Mobile number: 1111111111
E-mail: [e-mail]
Objective: To enhance my skills and knowledge in your firm and grow my personality
personally as well as professionally. Along with this, I will make sure to complete my task in a
given period of time and help my firm in its growth and development.
Qualifications:
 Graduation in bachelors’ field
 MBA in Marketing
Experience:
At least 2 years in marketing field.
Personal skills:
 Communication skills
 Leadership skills
 Punctuality
 Dedicated
Declaration:
I hereby declare that all information that is mentioned above is complete and correct.
2.2 Identify own Development need and activities
It is important to identify my strength and weakness so that I able to overcome them
which will aid in my personality development. Along with this, I will also able to find
opportunities which will boost my career as well as build confidence due to this I will able to
deal with situation effectively. This can be done by SWOT analysis that is explained below:
Strength Weaknesses
I have good communication skills through Instead of having good communication skills, I

which I am able to deal with customers
effectively and understand their demands and
needs. Along with this, I also carry effective
leadership skills which help me to guide my
members and delegate them task in which they
are specialised. This help in achievement of
team goals within a given time. In addition to
this, with assist of listening skills I able to
understand my task properly and able to
understand organisation expectation
sometimes do not feel confidence to speak in
front of seminars, conferences and other big
events. In addition to this, I also face problem
to use technology that is used in current market
place. There are some situation in which I lack
in resolving problem which sometimes affect
my firm.
Opportunities Threat
I try to make my weaknesses as opportunities.
For example, to improve my problem-solving I
will start from small conflicts that arise in
organisation. Along with this I will try to
update my knowledge regarding technologies
so that I can make effective use to it that will
benefit my company.
There are many talented and skilled workforces
that become threat for me such as many
employees who are confident enough to deal
with outside pressure. Also, there are many
workers who use technologies in such a way
that superiors provide them promotion or
incentives
2.3 Development opportunities to meet current and future needs
 Current needs: Within this, I include that part where I am already good. It will be
regarding to my existing desired. This is very much useful for me to improve future
requirements inappropriate manner. As an outcome, I can accomplish expected objectives
effectively. Moreover, I am capable to face whole problems in proper manner. Various
people will get anxiety when they view adverse situation and as an outcome their
judgement get influenced. By considering all these I can attain goals appropriately while
performing work in group.
 Future needs: As referred by it, I required to perform task by considering whole
shortcomings. The major one is tiredness. For the improvement as well as growth of my
career, I required to overcome from it. Moreover, I has to analyse that things from which

I can stressed. I have to develop my communication skills. Hence, people can interact
with me as well as share its ideas effectively.
Thus, this analysis will be helpful for me to ascertain the gap among current and future
requirements.
2.4 Devise personal and professional development plan
Learning Goal Current
Competence
Target
Competence
Development
opportunities
Time Period
Communication
Skill
9 10 Though I have
good
communication
skills but
hesitation which I
feel while
communicating
will be overcome
in the specific
time period.
30 days
Leadership Skills 8 10 I can enhance my
leadership skills
by attending
seminars and can
recruit positive
candidates in
organisation
40 days
Problem-solving
skills
6 10 To enhance my
problem solving
skills, I can solve
puzzles, focus on
logical games and
45 days

so on.
Listening Skills 9 10 In order to
improve this skill,
I must be active
and be feel
refresh.
15 days
Technological
Skills
7 10 I can use advance
technologies and
understand its
functions to use it
effectively.
45 days
TASK 3
3.1 Process and activities required to implement development plan
Skills Aims Resources Target date to
achieve objectives
Actual date to
achieve
objectives.
Time and
company
management
I will punctual in
my meeting and
manage it
effectively to get
productive result.
I will read books,
magazines and
many other books
which are related
to management.
September 2017 to
December 2017
December 2017
Decision making
and problem
solving
It is important to
make effective
decision and
enhance problem
solving skills so
that any situation
arise can be
I will participate
in meetings and
share my ideas.
This will help me
to improve my
skills.
September 2017 to
December 2017
December 2017