Personal and Professional Development Plan for Hotel Management

Desklib provides past papers and solved assignments for students. This report details a student's personal and professional development plan.

Personal and professional development

TABLE OF CONTENTS
Introduction......................................................................................................................................1
Task 1: Article.................................................................................................................................2
Task 2...............................................................................................................................................6
2.1. Evaluate your own current skills and competencies against professional standards for a
hotel manager and against organisational objectives of Travelodge Hotel.................................6
2.2. Identify your own development needs and the activities required to meet them. Which of
your skills may need to be improved? How are you going to improve or gain these skills?......8
2.3. Identify development opportunities to meet your current and future defined needs. Which
opportunities are available for you inside or outside of the hotel to improve your skill
development needs?...................................................................................................................10
2.4 Devise a personal and professional development plan based on identified needs...............11
Task 3.............................................................................................................................................14
3.1. Discuss the processes and activities required to implement the development plan that you
prepared for yourself in task 2.4................................................................................................14
3.2. Undertake and document development activities as planned. In this task, you should
implement the development plan you prepared for yourself and then write down how you
implemented your plan..............................................................................................................15
3.3. Reflect critically on your own learning against original aims and objectives set in the
development plan.......................................................................................................................17
3.4. Update the development plan that you prepared for yourself (covered in 2.4) based on the
feedback and evaluation............................................................................................................18
Task 4.............................................................................................................................................20
4.1- Select solutions to work-based problems...........................................................................20
4.2- Communicate in a variety of styles and appropriate manner at various levels..................21
4.3- Evaluate and use effective time-management strategies....................................................22

M1. Identify and apply strategies to find appropriate solutions................................................22
M2. Select/ design and apply appropriate methods/ techniques................................................22
M3. Present and communicate appropriate findings.................................................................23
Conclusion.....................................................................................................................................24
References......................................................................................................................................25

LIST OF FIGURES
Figure 1: Kolb's learning style.........................................................................................................4

Introduction
Personal and professional development is the concerned activity or process conducted by the
individual to bring development in the skills and also achieving the future objectives in near
future. The current report is being conducted that is being divided into the different task for
conducting the personal and professional development. First task would elaborate about
elaborating different approaches for self managed learning and increasing the effective lifelong
learning. Second task would give detail personal development portfolio, self evaluation and
concerned development plan. Task third will elaborate different progress for implementing the
plan and achieving the key success in the organization. In addition, task four will lead to achieve
the analysis of strategies for achieving time management goals and presenting solutions to work
based problems.
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Task 1: Article
Travel lodge in-house staff magazine
Saturday, January 19, 2019
Self managed learning and lifelong development
By: XYZ
Approaches to self-managed learning (1.1)
Self managed learning is concerned as the concerned process followed by the individual to
learn something from the event for achieving the key goals of personal and professional
development. Within travel and tourism, it is effective for learning something to improve the
staff abilities and improve the key customer’s services (Cunningham, 2017). There are
different approaches that can enhance the potential of self managed learning of the staff. Some
of the approaches includes:
Learning through research: Individuals can learn through conducting research with the help
of books, online websites, etc. This would help individual to make changes in their working
styles with bringing development in skills and knowledge. This would help in managing
activities within the Travelodge but practical knowledge is being more effective as theoretical
knowledge.
Learning from others: Staff work in the surrounding where individual possess different
strengths and weakness. Staff members of Travelodge can adopt the strength of the team
member and helps in managing the activities (Graves, 2013). Manager’s guide and coach in
different manner regarding work performance, it is essential for individual to learn from that
and apply in real life.
Internet and social networks: Social networks is concerned with the sites such as Face book
and Twitter through which individual can get in contact with the skills and experienced people
for learning and managing skills. Different people share motivational videos of skill
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development that can help individual to learn from such videos.
Events: Travelodge organizes different kinds of learning events regarding developing skills
and abilities. But it is being observed that such technique is not effective argued by the
facilitator that means think and learn about personal development.
As per the analysis of different approaches, learning from others can be the suitable approach
for self managed learning in Travelodge. As staff will observe practical skills of other and
learn from that to apply for their personal and professional development. They would share
their experiences with each other that can also lead to develop the interaction within the staff.
Ways in which lifelong learning in personal and professional contexts could be
encouraged at Travelodge (1.2)
The lifelong learning is being concerned as the learning of the staff in Travelodge to improve
its key strength and contribute to develop personal skills. It mainly includes the two aspects
that include personal capacity and development in the professional context. Being a manager
in Travelodge there are different ways to encourage lifelong learning that is explained below:
Kolb’s learning style: This learning style help to learn from the experiences and on everyday
basis. This includes Travelodge to follow the cycle that includes different stages. First stage
includes manager of Travelodge need to guide staff to learn from experiences, and in second
stage staff needs to be allowed to think about what they have done. Managers need to guide
them effectively about reviewing their experiences (Armstrong, 2014). At the third stage,
manager needs to motivate about learning the meaning about their experiences. At last stage,
the experiences need to be applied in the current working and enhance their lifelong learning.
This would help staff to learn from surrounding and to operate better in professional’s context.
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Figure 1: Kolb's learning style
(Source: skillsforlearning.leedsbeckett.ac.uk, 2018)
Self evaluation: The current learning can be strengthening with the application of SWOT
analysis. Being as the manager, I will be able to evaluate the professional learning with the
help of professional learning tool and developing the self reflective learning. The self
reflective learning is all about reviewing the judgment, developing the opinion and
maintaining the learning of new skills at workplace (BPP Learning Media, 2013). Conducting
SWOT would help me to assess the strength, weakness, opportunities and key threats. Being a
manager, such evaluation can be applied in Travelodge by guiding staff to conduct their own
SWOT and take future actions to overcome the weakness and threats in workplace and
learning.
Continuous learning: This includes achieving growth into the personality with learning from
experiences and life events. This would help in achieving the personal skills and such skills
can be applied to gain objectives in professional context. Application of this in Travelodge
will help in growth of behaviour skills, talents, knowledge at the organizational level.
Moreover, Travelodge will be able to bring improvement in team working, change in policies,
culture, etc.
Benefits of self-managed learning (1.3)
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There are different benefits that would help in effective management of the self managed
learning for the individual and the organization. Self managed learning creates value for the
learning among the individuals. Being as the manager in Travelodge, some of the benefits of
self managed learning can be explained below:
Self actualization: With the help of self managed learning, as the manager I will be able to
analyze the self talents and potentialities. This will help to take actions and set goals for
personal and professional development to improve the performances in near future.
Job promotions: With such learning, performances in the organization will be enhanced and
this will lead to attain more career opportunities. Self managed learning will give the boost the
attain confidence and development in skills such as communication, problem solving, team
working, etc (Mannering, 2011). Having confidence to work in Travelodge gives the effective
amount of job satisfaction from the workplace.
Targeting setting goals: Self managed learning would help in analyzing the weakness within
the current performance. This would help to set targets and goals to achieve the potential
opportunities in near future (Pannett, Alan, 2013). Such actions would help me to overcome
the shortcomings in the workplace and take organization and team towards perspective goal.
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Task 2
2.1. Evaluate your own current skills and competencies against professional standards for a hotel
manager and against organisational objectives of Travelodge Hotel
From the current task, I have completed my skills audit, see appendix 1. This helped to evaluate
my own current skills and skills. The current audit is being done to match with the standard of
job role and objective to be as the leading manager in Travelodge Hotel. Below is the evaluation
of own skills and competencies against the standards of Hotel manager.
My Current Skills Professional standards Travelodge and job role
objectives
1. Time and self
management:
Based on the current skill
audit, I am able to keep the
diary and calendar so that I
always known where I need
to attend future lectures,
events, seminars, etc. Also I
have targets to achieve
regarding my future career
opportunities. I need to
improve more in future
It is necessary to manage the
time as it would avoid the
chances of delay in work and
would help to work as per the
competencies and within the
organisational environment
To lead the overall running of
the Hotel that means
achieving the targets timely
that will help in maximising
sales and profits of the
business.
2. Critical thinking and
problem solving:
Currently I am effective to
work with other and solve
their dedicated problems. But
some difficulties I am facing
regarding proper application
of methods in particular
Problem solving will enable
to manage the staff
performance and will deliver
future value in the
organisational projects
Applying problem solving
skills in resolving the team
conflicts and ensuring the
better working to meet the
customer expectations and
working happily together.
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assessment of task. I need to
learn more for future
3. Oral communication:
Currently while participating
in group, I listen to others and
respond to their contribution
even if I do not agree. I need
to develop more for having
effective relations
Being able to communicate
effectively would lead to
develop team attention and
value the results to be
communicated in the
organisation
Role of manager is to be the
leading communicators and
always lead by giving
example in oral manner and
being dedicated to maximise
customer service
4. Written communication:
Currently, I am not effective
about the written
communication and in near
future I need to improve for
being the successful Hotel
manager
Written communication skills
would help to communicate
with the employees in formal
manner that would assist
them to complete the
following role and achieve
the key targets
This would lead to prepare
reports of individual
performance and deliver of
proper allocation of roles and
responsibilities in formal
manner. Manager to
communicate targets and
results in team environment.
5. Information literacy:
I am currently confident to
gather the data through
different sources and
effective to collect that
information that helps to
reach goals. I need to develop
more in attaining the future
results.
Being able to collect data
help in analysing the key
market trends of customer
preferences and actions can
be taken to maximise the
customer satisfaction
This is effective for collecting
information and inspiring and
motivating team to achieve
the desired performances.
Thus driving organisation
towards achieving objectives.
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2.2. Identify your own development needs and the activities required to meet them. Which of
your skills may need to be improved? How are you going to improve or gain these skills?
Skills to improve Methods of development
1. Time and self management
Based on the skill audit, I need to improve my
time management to reach the deadline. I
need to get help to complete the task, I need
to arrive timely in meetings and conferences,
I have to analyse those activities that cause
waste of time and focussing on the future
targets.
I will try to adopt prioritisation technique to
manage the work. I will also try to gain
feedbacks from my tutor and will try to work
in team to get support of learning from my
team member. I will try to attend time
management events and study regarding
gaining work experience from the Hotel and
learn from the seniors
2. Critical thinking and problem solving:
I need to learn different methods to explore
problem. I need to analyse range of
alternative solutions for finding solutions to
problem. I need to improve regarding
handling complex problem. I need to learn
more regarding what is expected from me
I would develop understanding regarding the
situations and try to find the possible answer
for the problem with help of tutors,
researching ideas effectively. I will show my
contribution in group projects and will try to
observe my seniors at the workplace and will
learn from them to develop as the successful
manager
3. Oral communication:
I need to contribute more in team, I need to
ask more questions while participating in
team, I need to be more confident to give the
presentation
I will try to attend seminars, conferences and
have group discussions in my workplace. I
will try to get some feedbacks from my
seniors regarding presentation skills. I will
also find ways to attend events regarding
improving the key skills of communication.
4. Written communication:
I need to develop such skills to have
communication with the team members in
formal manner, I need to learn to make result
report, I need to develop more practice
regarding writing informal letters and
I will ask for feedbacks from my tutors to
analyse where I need to improve and ask from
my team members to give feedbacks. I will
practice more and more regarding writing
blogs and a diary. Also try to attend some of
the workshops to have practice of effective
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