Organizational Analysis: Personal Self-Assessment and Development Plan

This report presents a personal self-assessment plan conducted by a contact center manager. It begins with an audit of personal leadership and management skills, highlighting strengths such as patience and approachability, and identifying areas for improvement, such as sensitivity. The report then outlines specific, measurable, achievable, time-related, and realistic objectives aligned with organizational needs, including staff education, employee empowerment, and resource optimization. Opportunities to meet these objectives are identified, such as employee involvement in goal setting and daily meetings. A detailed personal development plan is proposed, encompassing steps like establishing direction, identifying development needs, and articulating an action plan. The plan justifies how selected opportunities support the achievement of organizational objectives, emphasizing career prospects and the ability to overcome challenges, ultimately contributing to the individual's leadership development and organizational success. The report concludes with a list of references supporting the analysis and recommendations.

Running head: ORGANIZATIONAL ANALYSIS
Personal Self-Assessment Plan
Name of the Student:
Name of the University:
Author note:

1PERSONAL SELF-ASSESSMENT PLAN
2.1 Carry out an audit of own personal leadership and management skills
An effective leader is one who owns certain characteristics such as competence. Carrying
out an audit plays a significant role in determining one’s current skills and potential and
identifying areas of weakness to make improvements. My self-assessment plan is based on a
current job role which I undertake as a contact center manager in Drogheda Ireland and also
manage the USA Hillsboro contact center where my responsibilities involve dealing with the
clients. This includes influencing them into liking and having interest in our products,
developing a relationship with them and ensuring that their needs are met1. I am also responsible
for training the staff on the necessary skills for dealing with the clients. My interpersonal skills
include the ability to deal with various kinds of people, working individually and also in groups
with dedication. One of my strengths is being patient such that I can accommodate all types of
personalities which contributes to my success. Being friendly and approachable enhances my
relationship with the staff members and the clients. However, I still need expansion in areas such
as the sensitivity. The regular meetings I hold with the employees and clients is a good
opportunity to develop my communication skills and expand my knowledge and ideas. However,
having to deal with the USA contact center adds more weight to my responsibilities which
affects both my social life and family. This is because I end up being left with so little time at my
disposal for my personal development which also increases my stress level having to balance the
responsibilities2.
1 Niven, Paul R., and Ben Lamonte. 2016. Objectives and key results: driving focus, alignment,
and engagement with OKRs.
2 Sisney, Lex. 2012. Organizational physics: the science of growing a business.

2PERSONAL SELF-ASSESSMENT PLAN
2.2 Set objectives to meet personal development and organizational needs
 To provide education to all the staff concerning the set goals of the organization by
preparing a variety of the learning materials which can easily be accessed by them. This
will ensure that they do not struggle to understand what they are expected to do and how.
 To encourage employee ownership by allowing exchanging of ideas such that they feel
motivated to work towards achieving the goals.
 Provide the relevant information and tools to promote the full utilization of the company
resources for maximum output.
 Coordinate the cross-border supervisory matters so as to attain the regional and
international incorporation.
 Develop the economic growth by partnering with other regional and international
organizations to enhance the process of decision-making.
 Focusing on delivery by ensuring that the employees remain focused throughout the year
to achieve the goals. This is through having the learning materials and the processes
ready and in place to guide the employees.
REALISTIC
TIME
RELATED
MEASURAB
LE
ACHIEVABL
E
SPECIFIC

3PERSONAL SELF-ASSESSMENT PLAN
 Monitor and assess the quality of performance to ensure that quality is kept at its best.
This is through identifying the points of weaknesses and offering the necessary training
and coaching to aid the appropriate enhancement.
2.3 Identify and explain opportunities to meet objectives set
When the employees are involved in setting the objectives, they feel honored and valued
hence get the zeal to work towards achieving such goals as they are part and parcel. Holding the
daily meetings will provide a chance to obtain the necessary information regarding any
weaknesses that need to be addressed3. Going through the emails also provides the opportunity to
assess quality. Having a wider career predictions within the company and a recognition from the
vice president of the company is a great motivation to enhance my development plan. The new
challenges also provide an opportunity for development as they pose.
2.4 Prepare a personal development plan to develop own leadership and management skills and
to support
A personal development plan is an important aspect to improve my skills and expertise so
as to promote the effectiveness of performance and the employability. The following is my
proposed personal development cycle:
3 Kouzes, James M., and Barry Z. Posner. 2010. The leadership challenge workshop facilitator's
guide. San Francisco: Pfeiffer.

4PERSONAL SELF-ASSESSMENT PLAN
Establish the direction
Review and evaluate identify the need for
Development
Record results view the development
Opportunities
Undertake development articulate
Action plan
The first step will be to establish a direction which will be the guiding factor to know the
purpose of the organization. Without proper establishment of goals, not activity can succeed.
Goals establishment ensures that one is working tirelessly towards goal achievement as per the
strategic plan. This will help me understand what I really want to achieve and how to achieve it
by having short-term and long-term goals. Knowing the goals of the organization will help to
guide the employees as they work. Identification of the need for development will enable me to
have an aim and focus towards the goals. No goal is achievable without identifying the exact
need to achieve before the end of the process. Looking at development opportunities will help
me base my focus on the relevant fields and areas to draw my attention4. Articulating the action
plan is important so as to strengthen the focus and avoid any possible distractions. Undertaking
4 Kotter, John P. 2012. Leading change. http://search.ebscohost.com/login.aspx?
direct=true&scope=site&db=nlebk&db=nlabk&AN=675195.

5PERSONAL SELF-ASSESSMENT PLAN
development is the key action in effecting the skills and the competence while recording the
results will help me to keep track of the performance progress. Reviewing and evaluating is
important so as to keep note of the achieved goals and the yet-to-be achieved goals and identify
the areas that need enhancement. My actions plans in relation to this track includes time keeping,
proper record keeping, and prompt actions on the set down activities of each time.
2.5 Justify how opportunities selected for the personal development plan support achievement of
organizational objectives
The new challenges will help me to diverse the leadership skills in the economic
development and trade promotion. This will also open up investment opportunities and gather
technical skills for development projects5. The wide career prospects will help in opening up
foreign markets by promoting compliance with the prevailing trade agreements. The comments
by the vice president of the company that my performance is satisfactory is a good motivation to
work even smarter and the comment that he would like to see me go up the ladder of
management is also motivating. The challenges I face in my personal life Bolden me to be firm
on how to face them. Further, challenges have always forced me become creative and innovative
of new ideas that can help be address them. I have always made SMART goals supported with
SMART ideas on how to resolve my tricky areas and this helps me greats in achieving
organizational goals. My career prospect has been built on these challenges and now I feel able
to face any challenge in the industry with courage, determination, and the right focus.
5 Municipality, Mkhondo Local. "Integrated development plan 2012-2017." Found at www.
westerncape. gov. za/text/2014/April/eden-draft-idp-2014-15. pdf (accessed 26 September
2014) (2012).

6PERSONAL SELF-ASSESSMENT PLAN
References

7PERSONAL SELF-ASSESSMENT PLAN
Bennett, Dawn, S. Richardson, and P. MacKinnon. "Enacting strategies for graduate
employability: How universities can best support students to develop generic skills." Sydney:
Australian Government Office for Learning and Teaching(2015).
Kotter, John P. 2012. Leading change. http://search.ebscohost.com/login.aspx?
direct=true&scope=site&db=nlebk&db=nlabk&AN=675195.
Kouzes, James M., and Barry Z. Posner. 2010. The leadership challenge workshop facilitator's
guide. San Francisco: Pfeiffer.
Municipality, Mkhondo Local. "Integrated development plan 2012-2017." Found at www.
westerncape. gov. za/text/2014/April/eden-draft-idp-2014-15. pdf (accessed 26 September
2014) (2012).
Mureta, Chad. 2012. App Empire Make Money, Have a Life, and Let Technology Work for You.
New York: Wiley.
Niven, Paul R., and Ben Lamonte. 2016. Objectives and key results: driving focus, alignment,
and engagement with OKRs.
Sisney, Lex. 2012. Organizational physics: the science of growing a business.
Womack, Jason W., and Jodi Womack. 2016. Get momentum: how to start when you're stuck.