ILM L4 Managing Personal Development Report: Eclipse HomeCare Analysis

This report focuses on managing personal development within the context of Eclipse HomeCare, a company providing services to the elderly and disabled. It begins by prioritizing work-related development needs, including communication, technological, and leadership skills, and then evaluates available support and resources, along with their constraints. A SWOT analysis highlights strengths, weaknesses, opportunities, and threats related to employee development. The report then outlines development activities, including planned actions, start and target dates, and expected outcomes for various skills. It also addresses how learning and development can be used to improve performance, and it concludes with an evaluation of short-term goals, revisions to development plans, and the impact of development activities on work performance. The report provides a comprehensive overview of personal development planning, implementation, and evaluation within a professional setting.

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Managing Personal Development

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Table of Contents
Introduction....................................................................................................................................................................................................................................... 3
Section 1............................................................................................................................................................................................................................................ 4
Task 1.1 - Prioritise work-related development needs with learning and/or employment supervisor..........................................................................................4
Task 1.2 - Evaluate available development support and resources and their constraints.............................................................................................................6
Section 2............................................................................................................................................................................................................................................ 8
Task 2.1 - Plan and agree development activities with supervisor.................................................................................................................................................8
Task 2.2 - Undertake development activities as planned.............................................................................................................................................................11
Task 2.3 - Review at agreed intervals, with employment supervisor effectiveness of development activities............................................................................11
Task 2.4 - Determine, with supervisor, how learning and development can be used to improve performance..........................................................................15
Section 3.......................................................................................................................................................................................................................................... 20
Task 3.1 - Evaluate with employment supervisor and/or learning supervisor the achievement of short-term goals and progress towards achieving medium
and long- term goals.................................................................................................................................................................................................................... 20
Short-term goals.......................................................................................................................................................................................................................... 20
Task 3.2 - Revise development plans appropriately following evaluation with employment supervisor and/or learning supervisor.........................................22
Task 3.3 - Evaluate with employment supervisor and/or learning supervisor how development activities have affected work performance...........................25
References and Bibliography........................................................................................................................................................................................................... 26

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Introduction
The activities which are involved within improvising awareness, identity, development of talents as well as potential, building up human
capital, facilitating employability, enhancement of quality of life is referred to as personal development. The process by which people control their
learning as well as development by engaging themselves within on-going processes associated with action and control is referred to as professional
development (Billett, Harteis and Gruber, 2014). Firms opt for developing their employees as per evolving market so that they can withstand
competition which prevails within. For this adequate training is provided by them which will lead them to have amplified performance.
This report is based on Eclipse HomeCare which renders their services to assist elderly, infirm as well as individuals who have disabilities
and gave to stay at home. They deliver their services across United Kingdom with a mission to improvise as well as maintain quality of life to
whom they are rendering their services. Here, being a team member certain aspects have to be prioritized to learning and employment supervisor.
This report comprises of development which are required within supervisor along with support required for it. Along with this, it involves
implementation and evaluation of planned activities that can be applied within working premises. This comprises of review of the intervals along
with their effectiveness and enhancement of performance. In addition to this, influence of development on employees will also be illustrated.

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Section 1
Task 1.1 - Prioritise work-related development needs with learning and/or employment supervisor.
Priority
Ranking
Work Related
Development Need
Rationale for
Development
Short/Medium/Long
Term
Target Date for
Completion
1 Communication Skills Effective interaction leads firm to share their
opinions in context of peculiar project.
Through interaction, domiciliary care
employees
Long term 30th October
2. Technological Skills This will enhance ways in which operations are
conducted by employees
Long term 30th October
2 Leadership Skills This will enable leaders to furnish relevant
guidelines like if someone is diabetic then how
they can be cared. It will lead them to work
accordingly (Blandford and Knowles, 2016).
Medium term 30th June
3 Team Work Purpose behind this is that it will make work
easier as well as new ways can be identified for
rendering their services.
Long term 30th November
4 Motivation To ensure that goals and objectives are attained
on time, employees have to be motivated by
appreciating efforts made by them (Bruce,
2013).
It is a long term
development
30th November

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5 Equally Treating Skills It will lead to develop a feeling of being valued
which will enhance the ways in which they
furnish there services within Eclipse
HomeCare.
Short term 30th August
Your Signature Manager/Mentor Signature

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Task 1.2 - Evaluate available development support and resources and their constraints.
The above task illustrates certain developments which have to be made within Eclipse
HomeCare as this will aid them to improvise ways in which they deliver their services to their
patients or those who require their services. An instance can be taken to understand this aspect
like communication skills plays a critical role ways in which services are being delivered like if
some employee do not have knowledge of how a diabetic patient can be handled means what
they can be served or what medicines may create allergies in them (Conger and Riggio, 2012).
By interacting with team leader or some other team member they can have adequate knowledge
that will lead them to provide individuals with adequate services.
SWOT Analysis
Strengths Weaknesses
 Adequate communication skills which
enables to easily interact with people.
 Analytical abilities bring into handle
different patients in an appropriate
manner that creates an affirmative
impact on overall health.
 Problem solving ability that enables
employees of domiciliary care to
effectively deliver their services.
 Innovative thinking brings in solution
to deal with problems faced by
patients like dementia people can be
provided with quiet environment will
lead them to remember things
 Team working skills are required
otherwise it leads to conflict while
working with different people.
 Handling things becomes difficult
when they are being conducted
individually.
 Lacks knowledge of latest
technologies this limits from making
use of new techniques for dealing
with patients in an adequate and
affirmative manner.
Opportunities Threats
 Motivational skill creates a strong
impact on performance of individuals
as when they are motivated then they
can give their best.
 Equal treating skills will eliminate
discrimination which takes place
within the working environment. This
will boost up morale of individuals.
 By learning new technologies it will
become easy to carry different tasks
and time will also be saved which can
be utilized in other activities.
 Altering needs of the market like
evolution of technology and it
becomes difficult to acknowledge all
the technological aspects.
 With time, diseases are also changing
and for this adequate knowledge must
be required along with practice.
As per the development mentioned above certain resources can be utilised by Eclipse HomeCare
but there will be certain constraints that will come in place, they are illustrated below:
Communication Skills: This involves the ways through which employees can interact either it’s

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their team members, team leader, employment or learning supervisor as this will aid them to
share their problems. Along with this, it will also lead them to share their view points in context
of project they are carrying out. For this, it is important for learning supervisor to provide
adequate training to their employees as per their customers. It is crucial that training is provided
in different languages for this teacher or professionals can be hired. The major constraint
behind this is that it may take time to learn things as well as employees may not be open for that.
Technological Skills: It comprises of enhancements which can be made by making use of
technology in the way services are being carried out by domiciliary care employee. It will
amplify methods by which employees render their services. Constraint associated with this is
that people may not be open to learn new things, it can be challenging for domiciliary care to
make use of these latest technologies.
Leadership Skills: This denotes capabilities that are being possessed by a leader and are
essential for them as they are critical assets of a firm. They are liable for providing employees
with guidelines that makes their work easier while delivering their services to disabled people or
one whom they are caring (Connor and Pokora, 2012). The major resources behind development
of this skill are practice, learn to follow others, inspire them and create situational awareness.
This can be attained by following leaders and learning ways in which they react to different
situations. The constraint in this is that situations may overrule them like adverse conflicts may
impact their ability to decide.
Team Work: This involves collective action that is made by a group for attainment of goals as
well as accomplishment of tasks in an effectual manner. Employment supervisor need to ensure
that people work like a team which will enable to ensure that on time services are provided to
patients of Eclipse HomeCare. For this, management can formulate the teams and accordingly
projects can be assigned. It will make things easy like if a person is disabled then two people can
be employed for taking care of them by this things will become easy for them. Constraint
behind this is that conflicts may occur between people that can impact their performance.
Motivation: This is an important aspect which creates an affirmative impact on ways in which
services are being delivered by individuals. In case if individuals are not motivated then there
goodwill will be declined and people will not have adequate services which might create
pessimistic impact on their health (Fenwick and Nerland, 2014). Sessions can be generated by
experts from market, team leaders and management of Eclipse HomeCare. Constraint that will
be faced by them while developing this skill is that it can be costly for them as they have to pay
rewards that can be either financial or non-financial as per projects carried out by them.

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Equally Treating Skills: This implies that each individual must be treated equally this will
create an affirmative influence on the ways in which they deliver their services. This can be
done by opting for legal as well as certain policies. It is important that certain rules are created
by them like anti discriminatory in which each employee irrespective of their age, sexuality and
other aspects will not be considered. Major constraint that can be faced by Eclipse HomeCare
behind this is that if people are treated equally then they might be demotivated as effort done by
each may be different (Fenwick, Nerland and Jensen, 2012).

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Section 2
Task 2.1 - Plan and agree development activities with supervisor..
Development Objective
Describe the specific skill or
competence that you intend to improve
or develop
Development Outcome
Describe how you expect that achieving this
objective will improve your performance
Planned Actions
Describe the specific activities and resources you
intend to utilise and carry out to meet the
development objective
Start Date
When do you intend
to start addressing
this objective?
Target Date
When do you intend
to complete or
review the objective?
Short Term Goals (0-3 months)
Leadership Skill will enhance
the ways in which leaders
respond to situation which
prevails within working
premises
Followers follow steps of their leaders.
This implies that employees will abide
to instructions that are given by their
leaders within Eclipse HomeCare. It
will lead them to have adequate
guidelines which will make their work
easier as well as precise. Therefore,
leaders have to enhance their skills
(Moon, 2013).
The best method to acquire this skill is
to do practice. Along with this, other
leaders can be followed as it will
enable to understand how they reacted
in peculiar situation. Furthermore,
situational awareness can be created,
this will provide them analysis of
different conditions.
1st April 30th June
Equally Treating Skills will
lead to creation of positive
working environment.
When each employee will be treated in
a same way then enhanced
performance can be attained as it will
eliminate aspects associated with
For this, management as well as
leaders needs to make sure that each
individual is respected and listened up
as they can have some new method for
1st April 30th August

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discrimination due to any reason like
sexuality, age or appearance.
working (Moon, 2013). It will create a
sense of being valued while rendering
their services in Eclipse CareHome.
Medium Term Goals (3-6 months)
Communication Skill provides
impelling way to acknowledge
problems encountered by
individuals.
This skill will improvise ways in which
operations are being carried out by
their employees as effectual interaction
will lead them to understand problems
faced by their patients or those who
need care. This will amplify their
performance.
Sessions from experts within the
market, online classes and training.
1st April 30th October
Long Term Goals (6-12 months)
Team Work makes things
easier as when same work is
done by multiple people then it
can be done on time as well as
accurately.
This will have a great impact on
performance of individuals as each will
try to give their best and prove their
efforts to team leader ) (Noe and et. al,
2017). When individuals work in a
team there is a combined effort made
so that results attained will be
enhanced.
This can be done by leaders and
mangers. They can make teams as per
projects they are working on or patients
they are dealing with in Eclipse Care.
1st April 30th November

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Technology will smoothen the
operations of organization.
When employees will make use of
technology then they can have quick
services, like if some problems occur
then they easily identify solution for
the problem by having instant reply
Adequate training can be provided with
respect to technology domiciliary care
will be using
1st April 30th October
Motivation implies inspire
people to carry out their work
as per desired standards.
When employees will be motivated
then it will have direct impact on their
performance. As it will lead to boost up
their morale.
This can be done by identification of
needs of their (Eclipse CareHome)
workforce and accordingly benefits can
be given like paid leaves, financial or
non-financial facilities and appreciate
efforts made by them (O'reilly,
Cunningham and Lester, 2013)
(Zepeda, 2013).
1st April 30th November
Your Signature Manager/Mentor Signature
Date Date

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Task 2.2 - Undertake development activities as planned.
It is important for employees to have certain capabilities that enable them to deliver their services with respect to desired standards. With
respect to Eclipse CareHome, employees need to have different skills though they are categorised as short, medium and long term goals but by
emphasising on them firm will only have better outcome. For an instance, team work is mentioned as long term goal but this can be followed by firm
for having better option (Zwozdiak-Myers, 2018). In case any kind of conflicts occur among team members then team can be changed. The plan has
been developed above and accordingly firm has to deliver their services.
Communication skill is ability possessed by individuals with respect to ways in which they interact with colleagues or with those to whom they
are delivering their services. So, it is better to have knowledge about different languages but still then it is a continuous process as while interacting
with different people this skill will be enhanced. The plan has been developed and it is important to adhere to that as it will improvise the ways by
which services are being delivered. If problem of disabled person is not understood or medical issues of elder couple are not analysed then
satisfaction will not be attained by them and still then they will be deprived of certain elements.
Task 2.3 - Review at agreed intervals, with employment supervisor effectiveness of development activities.
Review 1
Review Title Review of Agreed Development Activities Date of Review
Development
Objective
Actions taken towards meeting
the Development Objective
Discuss the effectiveness of the
actions and development objectives in helping you
achieve objectives and needs
Are you on target to
complete these objectives?
Communication Skills Training and sessions from
experts
It will lead them to acquire communication skills in
terms of writing, speaking and listening. Through this
they can analyze problems faced by individuals.
Yes

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Online classes It will enable to analyze what is being learnt as
individuals can give online test for identification of
what they have learnt and what more efforts are
needed.
Yes
Your Signature Manager/Mentor Signature
Date Date
Review 2
Review Title Review of Agreed Development Activities Date of Review
Development
Objective
Actions taken towards meeting
the Development Objective
Discuss the effectiveness of the
actions and development objectives in helping you
achieve objectives and needs
Are you on target to
complete these objectives?
Leadership Skill Analyse the situation It is important to have a relevant knowledge about
conditions which exist so that it can be decided what
can be done. For this leaders within Eclipse CareHome
can opt for making use of their analytical abilities.
Yes, the objective can be
attained on time with high
accuracy.
Follow leaders By following the footstep of great leaders it will
become easy for them to react to a particular condition.
Through this they will be able to think practically.
It can be a time consuming
process but this can be
attained.

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Your Signature Manager/Mentor Signature
Date Date
Review 3
Review Title Review of Agreed Development Activities Date of Review
Development
Objective
Actions taken towards meeting
the Development Objective
Discuss the effectiveness of the
actions and development objectives in helping you
achieve objectives and needs
Are you on target to
complete these objectives?
Equally Treating Skills Formulate policies Set of policies will create a safe working environment
for their employees and it will ensure that there
security and self respect means a lot for Eclipse
CareHome. Through this a sense of equal treatment
will be brought in employees.
Definitely
Adhere to government rules and
regulations
By abiding to wage act, anti-discrimination law, etc
firm will be able to make their customer realize that
each individual is identical to them and any kind of
favoritism do not exist. This will make employees feel
Yes

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valued which will amplify their performance.
Your Signature Manager/Mentor Signature
Date Date
Review 4
Review Title Review of Agreed Development Activities Date of Review
Development
Objective
Actions taken towards meeting
the Development Objective
Discuss the effectiveness of the
actions and development objectives in helping you
achieve objectives and needs
Are you on target to
complete these objectives?
Team Work Formulate teams Performance can be enhanced there will be a combined
actions for this all the skills illustrated will be
important as communication will make this objective
successful as through this team can work in an
effective way.
Yes
Motivation Rewards They can be monetary or non-monetary and when they
have something to achieve through which their needs
can be accomplished then they are motivated to carry
definitely

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their responsibilities in an appropriate manner.
Appreciation Employees give their best while doing their activities
for Eclipse CareHome, when they are appreciated then
they will have a sense of being valued which will
motivate them to perform better in their next task.
Yes
Your Signature Manager/Mentor Signature
Date Date
Task 2.4 - Determine, with supervisor, how learning and development can be used to improve performance.
Learning and
Development
Identified
How this can be used to improve workplace
performance (link to targets, organisational
goals etc.)
Method of learning
and development to be
used (e.g. coaching,
training)
Rationale for
these choices

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Communication Skills This will enable to unteract with different people in
organization through which their thinking can be
widened and new method for rendering services can
be identified (Billett, Harteis and Gruber, 2014).
Online classes, session
from experts and
training.
They are adequate methods for developing
this skill.
Technological skills It will enable them easiness within services like
through email necessary information can be
transmitted quickly.
Training It is a relevant method for enhancement of
ways by which employees accomplish
their responsibilities.
Leadership Skill This will enable to provide with adequate
guidelines which will make their work easier within
Eclipse CareHome. It will amplify the speed and
performance in carrying out their activities.
Analyse the situation
and follow leaders
By identification of entire condition better
decisions can be taken and what is being
done by great leaders will aid to respond in
a appropriate way.
Equally Treating Skills It is liable for generating a healthy working
environment where each individual is provided with
same facilities thus there will be a affirmative
influence on performance
Formulate policies as
well as adhere to
government rules and
regulations
It will provide a sense of being secured
while delivering their services
Team Work When two different people work on same task then
both share their idea and an innovativec way for
doing things can be identified which will have
significant impact on their performance.
Formulate teams It is a practical approach through which
things can be learned easily (Blandford and
Knowles, 2016)
Motivation There has to be something which force employees
to give their best and motivation is best method for
boosting morale of employees within Eclipse
CareHome.
Rewards
Appreciation
Benefits given to people are primary
assets that create a strong impact on
people.

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Your
Signature
Manager/Mentor Signature
Date Date

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Section 3
Task 3.1 - Evaluate with employment supervisor and/or learning supervisor the achievement of
short-term goals and progress towards achieving medium and long- term goals.
Short-term goals
Work Related
Development Need
Has this need
been achieved?
Your evaluation (did it go well, how has it impacted
you, any issues achieving this, impact on objectives
and goals?)
Leadership skills have
to be developed.
Yes, up to some
extent.
Things went well as per plan and overall
performance of employees was enhanced (Bruce,
2013). This created an affirmative impact on
individuals as they were provided with adequate
guidelines within Eclipse CareHome.
Equal treatment This skill was
already
possessed but
there were
certain cases,
which can be
handled in a
significant way.
Yes, it went well, all the individuals were serious
about this aspect as certain new policies, procedures
and surety that government rules are followed
created an optimistic influence. The objective was to
give a sense of security to each and this was
accomplished.
Your
Signature
Manager/Mentor
Signature

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medium and long term goals
Medium and Long Term Goals
The communication skill is a medium term goal which has to be evaluated and for this appropriate
measures are being taken by management of Eclipse CareHome. This enables them to interact with their
patients or individuals in an appropriate manner that leads them to satisfy their needs. Team work as well
as motivation is also developed among employees (Conger and Riggio, 2012). Through this, firm can
ensure that they do not lack efforts made by them in enhancing the betterment of people and as per
required standards services are delivered. Technological skills will aid within acquisition of new knowledge
by which it will become easy to render their services. For an instance, robots can be used for delivering their
care services.
Conclusions and Recommendations (Short, Medium and Long term goals)
It can be concluded that it is important for firms to identify the aspects in which they lack so that
they can be improvised by which organisation can excel within services or products delivered by them.
Short, medium and long term goals have to be formulated on the basis of what is required mostly or
according to priority. It is recommended that skills which have to be developed are a continuous process znd
can be enhanced while delivering services.

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Task 3.2 - Revise development plans appropriately following evaluation with employment supervisor and/or learning supervisor.
Development Objective
Describe the specific skill or
competence that you intend to improve
or develop
Development Outcome
Describe how you expect that achieving this
objective will improve your performance
Planned Actions
Describe the specific activities and resources you
intend to utilise and carry out to meet the
development objective
Start Date
When do you intend
to start addressing
this objective?
Target Date
When do you intend
to complete or
review the objective?
Short Term Goals (0-3 months)
Leadership Skill improvise
skills of leaders
By analyzing ways in which leaders
reacted to different situations an
understanding can be developed as this
enables to enhance performance.
Practice
Follow leaders.
1st April 30th June
Equally Treating Skills will
eliminate insecurities
Equality in workplace enables firm to
attain overall objectives by boosting up
morale of individuals (Connor and
Pokora, 2012).
Develop policies and procedures
Follow government laws as well as
legislations.
1st April 30th August

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Medium Term Goals (3-6 months)
Communication Skill will
enhance ways of interaction.
Problems of individuals can be
understood easily through which
services can be delivered accordingly.
Sessions from experts
Online classes
Training.
1st April 30th October
Long Term Goals (6-12 months)
Team Work enables a
collaborative effort of
employees.
By collaborating with others innovative
ideas can be attained of doing things in
enhanced way along with this it will
also minimize time while serving
within Eclipse CareHome.
Building a team
Providing them responsibilities as per
their experience (Fenwick and Nerland,
2014).
1st April 30th November
Technology will render
employees to quickly deliver
services.
By making use of technology
domiciliary care workers will be able
to deliver quick services that will lead
them to serve more number of people.
Regular practical sessions
Implementing things which have been
learnt.
1st April 30th October
Motivation boost up morale of
workforce
Motivated employees will be happy
that enables them to perform in an
amplified way.
Identify needs
Providing financial and non-financial
benefits
Appreciate work done by them.
1st April 30th November

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Your Signature Manager/Mentor Signature
Date Date

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Task 3.3 - Evaluate with employment supervisor and/or learning supervisor how development
activities have affected work performance
Learning and employment supervisor are employees with a firm who are liable for providing
workforce with adequate resources that enables them to amplify their working responsibilities.
Through development activities like communication, team work, equal treatment, motivation
and leadership must be developed as it will amplify their performance (Fenwick, Nerland and
Jensen, 2012). As Eclipse CareHome renders their services as a service provider for individuals
who have some disabilities and needs extra care, it is essential to identify what their exact
requirements along with problems they are going through. It creates a need for enhanced
communication skill as this is the only way by which what is needed by an individual can be
identified. The development activities which are being carried out by supervisor have created an
affirmative influence within working premises as well as at the place of individuals where
services are given. In addition to this, employees also shared problems which they faced while
carrying out their responsibilities and an appropriate solution was given to them by leaders.
Team work enabled to share ideas with people in a team and by mixing them a new ways were
analysed for doing things (Moon, 2013). So the overall impact of enhancements within
development of employees within Eclipse CareHome has created an impelling impact in ways
services are delivered.

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References and Bibliography
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confidence. McGraw-Hill Education (UK).
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generation of leaders. John Wiley & Sons.
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Routledge.
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Routledge.
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New York, NY: McGraw-Hill Education.
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Professional capability through higher education. Routledge.
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