Personal Development and Management Report: Leadership Skills

This report provides a comprehensive overview of personal development and management skills, focusing on leadership, communication, motivation, and empowerment within an organizational context. It begins by defining management and leadership, emphasizing the importance of developing skills through various strategies, including the 8 P's (purpose, process, people, projects, performance, places, profits, and personal development). The report includes a skill audit and SWOT analysis to assess strengths, weaknesses, opportunities, and threats. The second part explores skills development, covering supportive communication, motivation techniques, and empowerment strategies. It highlights the importance of these skills for enhancing teamwork, resolving conflicts, and achieving organizational goals, particularly within the context of a multinational retail organization like M&S. The report also discusses the application of motivational theories and the benefits and drawbacks of empowerment.

PERSONAL DEVELOPMENT
AND MANAGEMENT

INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
Leadership and Management Skills.................................................................................................4
First Part...........................................................................................................................................4
Management and leadership........................................................................................................4
Management and leadership skills development.........................................................................4
Learning Style..................................................................................................................................5
Skill audit and SWOT analysis....................................................................................................5
Sub section 2....................................................................................................................................7
Personal development plan..........................................................................................................7
TASK 2............................................................................................................................................8
Skills and its development...............................................................................................................8
Supportive Communication.........................................................................................................8
Motivation....................................................................................................................................8
Empowerment..............................................................................................................................9
Conflict Management..................................................................................................................9
Team Effectiveness....................................................................................................................10
CONCLUSION..............................................................................................................................11
REFRENCES.................................................................................................................................12

INTRODUCTION
Personal skills are also known as soft skills that are very difficult to be developed and
taught. Various examples of personal skills are motivation, adaptability and analyzing problems
with solutions to it. Management is another very important skill which can be defined as abilities
and managing capacity which should be held within an executive or managers for attaining goals
and objectives required to accomplish a task assigned to them. Such skills include
communication, teamwork, organizational management and planning of strategy. These skills are
there to create an powerful impact upon an organization. Also both the skills are required to be
developed and is essential to develop professionalism within an employee. M&S is a
multinational retail organization which is specific in selling of clothing, food and household
products of higher quality. In the following file two parts are given firat part deals with those
areas of leadership and management skills and also importance of personal development paln to
make leadership effective and management efficient. Second part is going to explain several
theory and use transferable skills by applying them in practices.
TASK 1
Leadership and Management Skills
First Part
Management and leadership
Management: It includes coordination and organization in order to perform activities related to
business. Such impact it creates over an organization which helps it in achieving of goals and
objectives in smoother and faster manner. Various functions are included in it that helps in
accomplishing task and they are formation of corporate policy and planning to organize
resources to use it in effective manner. All this is going to help in increasing profit for a
company (Faris, 2018).
Leadership: Leadership is an art which helps in motivating an individual or group of
individual which helps them in working towards achievements of common objectives of the
company. They work in a team which have both leadership skills and personality to go into right
direction for finishing a particular task.
Management and leadership skills development
Leadership and management skills are important to be developed for professionalism
enhancement within an employee. For evolving of such skills main focus should be upon 8P’s.
They are purpose, process, people, projects, performance, places, profits and personal

development. All these P’s are there to support in development of skills related to management.
Under this skills various types of elements are involved and they are planning, communication,
taking decision, solving of dispute and many are there. Such skills are required to develop
management and has supported in developing my career. Also it has given me opportunity to
grow and do progress (Lejeune, Beausaert. and Raemdonck, 2018).
Developing these skills within myself is very important as well as required for smooth
functioning of an organization by improving its performance. For developing these skills
discipline, handling more responsibility, aware about situation, solving of dispute, giving
solution over problems and helping out my team mates.
All the things that has been talked above has effected in a manner that I am going to use
this skills for developing of management and leadership skills at workplace of M&S because this
is going to support both in my personal and professional life. As, it is going to help in making
progress and success in an organization
Learning Style
Skill audit and SWOT analysis
Skill Audit
Personal skills audit are very effective way to recognize strength and weaknesses of a
organization. This helps in creating positive environment
SKILL TYPICAL DESCRIPTORS SKILL LEVEL
Low High
SPECIFIC
COMMENTS
Solving
problem and
taking decision.
Capacity of taking decision,
choosing a required solution for a
problem and study of root cause in
a problem (Miao, 2016).
3 Also facing critical
and very complexe
situation
Communicating
Orally
Forming a structure, tools of
effectiveness in presentation,
follow up with telephones and
meetings.
4 Different kinds of
communication
model can be used.
Motivation Different types of motivation is
going to help in understanding of
individual motive and achieving
tasks. Promoting creativity and
2 Following of
motivational
theories and
techniques

giving support to team help si
building of trust.
Organizational
and
management of
time
Priority should be there and this can
be achieved by using management
strategies. That includes paperwork
and many other formalities
5 Following of time
management
techniques is key
to management
SWOT analysis
Effective Framework also helps in identifying and analyzing internal and external factors
which can create direct impact on my violability. This has helped in understanding about my
strength, weaknesses, opportunities and threats. All is explained below:
Strength Weakness
 I am very good in time management
and business activities management.
All this is done in effective and
efficient manner. It has supported me
by improving growth and success in an
organization (Kallio. and et. al. 2016).
 Decision making in me is up-to the
mark which has helped in solving
problems at workplace.
 Lack in communication of information
to my team members and top
management. This has affected my
confidence and level of performance.
 Motivating of staff is notable to done
by me that has proven to my careers
biggest problem for growth.
Opportunities Threats
 Time management is the greatest
opportunity which has helped in growth
of my career. Its progress also.
 For solving any kind of issues
creativity has been used by me, that has
 Communication is my weakness that is
also a biggest threat in my personal and
professional life. As impact on mine
while I require communicating
information to my team member in

helped in providing opportunity in
professional development.
effective manner.
 Lack of motivation has become threat
to my life and has impacted my job and
productivity of performance in
workplace.
Sub section 2
Personal development plan
What are my
skills-related
development
objectives?
What activities do I
need to undertake to
achieve my
objectives?
What support/
resources do I need to
achieve my objectives?
Target date
to achieve
objectives?
Dates for
reviewing
progress

TASK 2
Skills and its development
Supportive Communication
An efferent style of communicating includes a particular rules and techniques for
achieving goals and objectives. Main goal of these skills is to act against any kind of dispute that
has arose between employees and employer. Also plays a major role for accomplishing of
change which has occurred due to a particular situation. Such type of skills is very important for
achieving better communication skills and to make them more effective. Such kind of skills is
required by M&S into their management team as it’s is going to boost its researching capability
and promote new innovative ideas into its research team. Also issues arising in research team are
going to be sorted out. Communication also plays a major and most important role in day to day
life of an individual because it helps in promoting positive communication and making his
feelings understandable to people around him (Pan. and et. al.2017). This means that any
problem occurred because of communication at workplace is also solved by individuals.
Expectation from each person and individual is that they should act in similar manner. This
cannot happen because of difference in there nature and way of talking. It can be better
understood as a person is having difference in acting upon a situation, behaving manner,
movement is also different and communication skills also differ. All this is present in nature and
character of a person that does not change because of these dissimilarities is there. That is why
communication requires support and is know for speaking and non- speaking skills. This means
that communication is both expressed and unexpressed way of transferring of feelings from one
person to another. Main objective of providing support in communication is to develop an
effective manner in which a communication can be done and at certain times some disputes
occurred requires other individual’s interference to mark out root problem. Then finding perfect
solution to its problem. This can be better understood as requiring of an assistant to accomplish a
particular task. Communication can be related to talking which takes place between an
individual. An efficient and smooth communication makes it easy for an organization to grow
itself and earn more profit out of it. In other words a positive communication leads to faster and
better transfer of information. M&S has to introduce better form of communication that is
supportive in it working premises. This is going to help in rise of productivity, high quality
output is generated, problems are solved easily and faster manner. Also creates stronger
relationship between them by solving of dispute that has occurred. This can be better understood
as if Marks and Spencer is encouraging workforce and encouraging supportive communication
and moral to prop up supportive communication. This is going to lead to growth of organization
in faster and better manner which is going to make all over development of comapny

Motivation
These are defined as strategies and actions which are there to bring out desired behavior
and response from main shareholders of an organization. This is an very effecent and effective
skill that is required by M&S in there mangment strategies bcause this is going to provide
support to the employees in long run of business in organization. Retaining of employee also
becomes easier. Such skill is going to help in assist and entity to attract large number of
cuatomers. This going to be done by giving the various types of facilities and schemes. Also
adding into this motivation is one of the most efficient manner which contributes to growth of an
organization. In today’s world most of the enterprises is having very highly motivating staff
members within there working premises. Mnagement in M&S is responsible to analyse roles of
jobs and compilation of activities in appropriate manner. M&S has to apply lot of theories realted
to maotivation like Maslow’s hterachy of needs and Herzberge two force model. Many other are
there that is important for motivating of employess or to form policies realted to motivation.
Upon considering major types of theorie related to motivation. It has helped an organization top
maotivate its workers to achieve Goals and objectives. This is also done for its job role There
are certain more effective techniques which has been used by M&S towards motivating of
employees. Both financial and non-financial techniques are part of it. In non-financial technique
a company has to motivate its employees in different manner like promotion at job, offering of
leardership, introductiuion of teamwork and recognization of employees. These are consider
more effective techniques that will be beneficial for M&S to retain employees for long time and
accomplish their long term goals within predetermined time period.
Empowerment
Empowering of management is going to introduce art of developing an effectiveness
within the environment that is specified by manger or leader. They are required to take
responsibilities and initiatives for empowering adequateness for an effective decision. Innovation
is brought through professionalism and personal risk. Also in addition to this empowerment is a
systematic process under which an organization give power to its employees for taking decision
of any kind realtaed to business. This is one of the most effective tool that can be used by M&S
for enhancing its performance and bringing productivity to higher level. This has given more
empowerment to employee in an organization and also enhance there ability to use skills. This
has made decision making more faster. Different benefits has been there for employess which
ahs empowered increase in productivity and has enhance employee motivation, improved
teamwork, improved creativity and moral, and higher quality of service and products. Apart from
this, there are certain disadvantage of empowerment including increased business risks i.e.
security and confidentiality risk, develop a blurred chain of command etc. These are drawbacks
have negative impact on business performance and growth of company. M&S is a United based
retailer, they calling their workforce as main asset of the business and they have to share the role
of the organisational growth and development. As it turn to support company to collaborate with
their employees and management and enhance their success at marketplace.

Conflict Management
It is reffered to as process that is used for limiting bad and negative aspects of conflict.
This is going to keep raising good aspect of conflict and reduce misunderstanding. Major aim of
this type of management is that to learn outcomes from groups that is related to performance and
effectiveness of setting in an organization. Number of causes had impacted by creating conflict
in an organization like common resources, difference in goals, changes of roles and expectation.
M&S has various disadvantages and also advantages because of conflict. Negative impact of
conflict is related to leading of shortage of working and waste of time. Also affect upon
organizational performances, demotivation and dissatisfaction regarding its job. Major effect of
conflict is going to be on working pattern of an organization. There are certain advantages of
conflict management at workplace of M&S it includes improvement in cohesiveness,
understanding struggle at work place and also giving new and innovative ideas. For better
management of conflict system and process is going to support business to give workforce
common direction. For instance M&S has to adopt whistle blow policy and has to give idea to
its employees about the issue. This is going to make them reduction in conflict and also
misunderstanding of workers. Managing of conflict in workplace is very much essential and also
beneficial for organization like M&S (Nicolae. and Nicolae, 2016).
Team Effectiveness
Capacity of group that has been attained for administration of goals and objectives
through certain organization or an individual. Number of skills is required to be focused upon
task and roles like decision making, communication, problem has to be solved and also feedback
skills which helps in establishing of planning and skills.. Many types of skills are there which
helps in establishing good and strong coordination among the members of team by promoting
positive and encouraging atmosphere at workplace. This helps an organization in achieving its
long terms goals and objectives that is predetermined within determined time period. In addition,
team effectiveness introduces as a capacity of team to attain the objectives and targets
administered by the organization or management team For this, Bruce Tuckman's model is used
because it helps in development of an effectiveness at workplace. In other words such kind of
model has helped in promoting of efficiency and effectiveness over a workplace. This model has
four stages of team building i.e. forming, storming, forming and performing. Most of the
organizations are using team concept with aim to improve their organizational performance. In
order to identify team effectiveness, there are different models that should use M&S such as
Lencioni Model, GRPI Model of team effectiveness, Hackman Model, T7 Model, Katzenbach
and Smith Model. LaFasto and Larson Model. These are considering more effective and useful
models for M&S to use and measure team effectiveness. As it will support them in their growth
and development at marketplace. There are certain benefits of effective team such as
development of leadership merits, division of work, gaining new viewpoint, collective
responsibility and advance communication skills. These benefits support M&S in improvement
of its productivity and performance level. If team supervision not effective, consequences or

issues may face by the M&S as imbalanced participation and contribution of members, conflict
of information will make for a clash, one group members need to outshine the rest.
CONCLUSION
From the file conclusion that has come out is personal skills are important for personal
and professional growth of an individual within or outside his organization. Various models are
used for this purpose which has reflected few details about management done at individual level.
Also leadership skills has been explained in relation to an individual. Kolb’s experimental theory
and Honey Mumford style is very useful models which has explained about behaviour of an
individual. Further Skill audit and SWOT analysis, also personal plan for development is used
for identifying all strong and weak points. Various ways for overcoming weak points of an
organization. Different types of skills in conflict management like communication, team work,
motivation and empowerment are very useful model which has been explained under this file.
All these skills are required in an organization for improving of mangers and leadership skills.
This is going to make growth in a company by allowing it to achieve goals and objectives.

REFRENCES
Faris, J., 2018. Some reflections on process, relationship, and personal development in
supervision. In Perspectives on supervision (pp. 91-112). Routledge
Lejeune, C., Beausaert, S. and Raemdonck, I., 2018. The impact on employees’ job performance
of exercising self-directed learning within personal development plan practice. The International
Journal of Human Resource Management, pp.1-27.
Lejeune, C., Beausaert, S. and Raemdonck, I., 2018. The impact on employees’ job performance
of exercising self-directed learning within personal development plan practice. The International
Journal of Human Resource Management, pp.1-27.
Miao, X., 2016. The role of self-reflection in backpackers' personal development: an
autoethnographic perspective. Tourism Tribune. 31(11). pp.22-31.
Kallio, K. M. and et. al. 2016. Ethos at stake: Performance management and academic work in
universities. Human Relations. 69(3). pp.685-709.
Pan, L. and et. al.2017. Development and validation of a destination personality scale for
mainland Chinese travelers. Tourism Management. 59. pp.338-348.
Nicolae, E. E. and Nicolae, M., 2016. Personal Development, Professional Competence and
University Performance-Who Does What?. Euromentor Journal. 7(4). p.80.
Kerr, J. H. and Houge Mackenzie, S., 2020. ‘I don’t want to die. That’s not why I do it at all’:
multifaceted motivation, psychological health, and personal development in BASE jumping.
Annals of Leisure Research. 23(2). pp.223-242.
Davenport, T.H., 2016. Personal knowledge management and knowledge worker capabilities. In
Personal knowledge management (pp. 189-210). Routledge.
Anderson, A., 2017. The five-factor model for leisure management: pedagogies for assessing
personality differences in positive youth development programmes. World Leisure Journal,
59(1). pp.70-76.
Gorman, G. E. and Pauleen, D. J., 2016. The nature and value of personal knowledge
management. In Personal Knowledge Management (pp. 23-38). Routledge.
Wardley, L. J., Bélanger, C. H. and Nadeau, J., 2017. A co-creation shift in learning
management: Work design for institutional commitment and personal growth. Higher Education.
74(6). pp.997-1013.
López-Quintero, J. F and et. al., 2018. A personal knowledge management metamodel based on
semantic analysis and social information. Soft Computing. 22(6). pp.1845-1854
1.