Personal and Professional Development Report: Healthcare Context

This report delves into personal and professional development within the healthcare and social care sectors. It begins by comparing personal values with the principles of support, evaluating the influence of personal culture and experience on service users, and assessing the impact of new developments on work. The report then employs the Honey and Mumford learning style and SWOT analysis to assess current skills and abilities, followed by a holistic development plan. It also examines professional relationships, the promotion of client rights, and conflict resolution in the workplace. Finally, the report evaluates the effectiveness of personal contributions to teamwork, addressing organizational limitations and exploring roles in reducing barriers to effective collaboration. The conclusion summarizes the key findings and recommendations for continued professional growth.

Personal and Professional
Development

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Compare the personal values with principles of support working in health care and social
care..............................................................................................................................................3
1.2 Evaluate the influence of the personal culture and experience in user of service and in
health care setting........................................................................................................................4
1.3 What is the impact of the changes of personal values and new development in your work.4
TASK 2............................................................................................................................................5
2.1 By using honey and Mumford learning style, SWOT assess your current skills and ability
.....................................................................................................................................................5
2.2 Holistic development plan.....................................................................................................7
2.3 Monitoring the progress as the care practitioner...................................................................8
2.4 Evaluation of the development plan as the social and health practitioner............................9
TASK 3............................................................................................................................................9
3.1 Explain different professional relationship...........................................................................9
3.2 Explain the personal contribution in promoting and supporting the client right................10
3.3 Discuss way to resolve issue at working place...................................................................11
TASK 4..........................................................................................................................................12
4.1 Evaluate effectiveness of personal contribution in working place......................................12
4.2 Impact of Limit on working of the organisation.................................................................13
4.3 Explain roles in reducing barriers in effective team work..................................................13
4.4 Explain personal contribution toward effective team work................................................14
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
Personal and Professional development is the process of managing the learning throughout the
career. These report highlights the comparison between value and principle of Personal and
personal health care which include showing how personal culture and experience can influence
the role and how new development can affect the work. This report than shows the SWOT and
holistic development plan of my working. Further these report shows professional relationship
and also shows the different benefit of promoting and supporting. In the end report shows
different aspect of my work when working in a team dynamic.
TASK 1
1.1 Compare the personal values with principles of support working in health care and social
care.
Being human, We all have our personal values, ethics, beliefs and attitude that we used to
develop during our upbringing. We view the world in the way of our family, friends and
community has contributed in our sense in our life cycle whereas values are certain standards,
and qualities that a person or community hold as high regard. These value play important role in
the decision making process. Fundamental norms that guide for the behaviour of evaluation of a
particular person or group is known as principle.
My personal values are mostly influenced by my family. My family has influenced many
of my decision in my life. My culture made be more dignified towards my work. Friends plays
an important role in identifying the goals and objective in my life (Cottrell, 2015).
The main principles of support in health and social system is to ensure support to the
service user and must respect there rights and personality. As many services user comes from
different culture so it is the responsibility of the care worker to respect there culture and beliefs.
The care workers maintain the records of the patient so it important for the care worker to
maintain the confidentiality of the data.
The similarity between my personal values and the principle is that respect of the
different culture and dignity towards my work. I respect each and every person having same or
different culture. Being a care assistant I maintain confidentiality of data that shows dignity
towards my work.
Personal values are mainly the beliefs that majorly influence by the internal environment
of the individual. Be a care assistant I have to follow the strict rules and regulation for the
3

completion of my responsibility but as my own personal values the decision making process will
be affected by many family members (Duboust and Knight, 2018).
Having the personal value of respecting everyone helps in maintaining the healthy
relationship with my patient. This makes the patient trust on me and will tell me about there
personal issues. Due to this I get the better opportunity provide better service to the patient.
Dignity toward my works as separate identity and the care assistant makes be me more
responsible.
Being a care assistant sometimes making the decision to face the serious illness can be turned
out to complicated. Some times there is the disagreement between our personal values and the
principle of the support in health care service then bioethics committee will help. I will take the
decision which is important at that particular moment of time.
1.2 Evaluate the influence of the personal culture and experience in user of service and in health
care setting.
Personal culture refers to the powerful tool which distinguish the organisation and
individual to there connecting work. Every member in the organisation bring there excellent
ideas, perspectives and the culture which drive the organisation culture.
Personal culture affects the decision making process. Due to the religion and family
culture there comes the biasness in making the decision. Due to having of different culture we
already have made out the several perceptions regarding the certain matters (Zepeda, 2019).
My personal experience was a little difficult as being an introvert to the people for the
first time. The communication between me and my client was bit difficult and turned out to dis
satisfactory. Communication problem as a major issue that I too deal with. So it is important to
have the proper communication with your colleagues and client.
Because of having the dis satisfactory client at the work place, I asked my colleagues of
having the better communication skills so that they can positively put there work before the
client (Ulvik and Lunenberg, 2017).
1.3 What is the impact of the changes of personal values and new development in your work
The change in the personal values have the greater impact on the work. Any kind of the
positive or negative change have the greater impact on the workplace. As there is change in
behaviour, beliefs, emotional and technological changes which have the greater impact in health
care and social care.
4

Following are the changes in the data protection act as the 16 years as the age of the
digital consent but allowed member to provide for the younger age not below 13. The higher
standard of data protection rules are established in the organisation so that there may be higher
obligation for the organisation to maintain the confidentiality towards the client. As the care
workers it the duty to maintain the data secrecy of client. It matches my personal values of
confidentiality of data.
In the data protection act there is the right of the clients that this information will not be
shared with anyone without there concern. So here my personal values of confidentiality is
maintained. This law has the stronger protection over the ethnic background, religious opinion
etc. these sensitive protection have my greater impact on my personal values. As my personal
values include the respect of each and every culture (Scholl, 2018).
TASK 2
2.1 By using honey and Mumford learning style, SWOT assess your current skills and ability
For gathering more and more information with your current qualification a skill audit is
being performed. The reason of reconstructing and deployment also the skill audit are performed.
To determine training and development in an organisation to improve the skills and knowledge
the skill audit are performed
5

Need to work on it. Not totally sure Confident
TIME AND SELF MANAGEMENT
Organise and perform all the activities before time.
For the important dates keep the reminder in the calendar.
Be on time in meetings and seminars.
Have the targeted mission and goals.
CRITICAL THINKING AND PROBLEM SOLVING
Use various methods to find out the solution of different problem.
Divide the problems into smaller segments for the easy understanding
Ability to perform the synergy.
ORAL COMMUNICATION
Acceptance to the others' problem solving methods.
Have the confidence to keep your ideas in the group discussion.
Have the ability to have the cross question session
Have the ability to make others understand there ideas.
6

VAK learning style refers to the visual-auditory-kinaesthetic approach which simply means that
there is an easy understanding through the uses of these 3 sensory receivers(vision, auditory, and
kinaesthetic) to determine whether the person is dominated one or the preferred style. To receive
all the information, customer have to learn all three methods (Sherman and et.al., 2019).
SWOT ANALYSIS.
STRENGTH
Emotional strength
Knowledge of basic health
Knowledge hygiene standards.
WEAKNESSES
communication skills
presentation skills
interpersonal skills
OPPORTUNITIES
Personal care assistants.
Healthcare assistants
THREAT
coercion to do things by patients
confidentiality at risk
I will improve my weakness by engaging my self in various presentation and seminars and the
coaching centre as my short term gaols. After coping up with this weakness I will apply for these
opportunities
2.2 Holistic development plan
Personal and career development plan is the aim you want to achieve in the long term,
short term and medium term through establishing the aims and the objectives. This helps in
assessing the current realities by identifying the competence, knowledge and skill and helps in
selecting the key development activities to achieve the goals.
Personal and development plan defines as the of creating the action plan for the personal
development in the context of career development, self-improvement relationship, education
through values, belief, culture. We write the development plan to identify the goals to be
achieved, recognition of potential vs readiness, and look out for all the training and development
programme (Leon-Perez and et.al., 2015).
It is important to make the personal development programme as it helps us to identify the
strength and weakness and could come up with proper solution to optimize there existing skills
7

and capabilities. By creating the personal development plan you get the self reflection of
yourself. Due to the development plan you create awareness about yourself and come to know
that what is your true value. Getting to know what you want and how to pursue gives you the
better understanding of your own plans. Personal and development plans makes you more
focused and motivated. This increase the efficiency (Currie and et.al., 2017).
Objective-
To improve my communication skill in next 2 months
To improve my presentation skill by the end of this month
to improve my interpersonal skill in next 3 months.
Skills Current state strategies time resources
Communication Average Attend the seminars.
Read books
practice
2 months Seminar hall
Good speaker.
Notepads.
presentation average Positive visualization
attend different
presentation
practice
25 days Presentation.
Seminar
interpersonal Below average Improve
communication
active listening
Knowledge other
expertise.
3 months Note pad
pen
seminar hall
good speaker
Being a care assistant my short term is about the self development. I want to improve my
communication, presentation and interpersonal skills with next 3 months.
My medium term goals to achieve my personal goals along with organization goals and get
promotion in the organisation.
My long term gaol is to achieve a healthy relationship with my clients and the organisation along
with the improvement in my weakness (Jansen And et.al., 2017).
8

2.3 Monitoring the progress as the care practitioner
It is important to have a monitoring personal progress is helps me to identify the
shortcoming and strength in me. The identification of the shortcoming will help to improve
myself so that I can provide the better service to the people. It will improve my effectiveness and
efficiency. It helps me to achieve my short, medium and long term goals.
It is important to monitor the personal development plans to keep the check upon what is
planned and what is actually happening in the development plan. It is also important to analyse
the development plan whether it is helping me to achieve my goals or not.
My short terms goals are to improve my communication, presentation, and interpersonal
skill in next 3 months to achieve my these goals I will attend various seminar, knowledge the
various expertise and read the books so that these short term goals can be achieved. To attain the
medium and long term goals I will look to meet my personal gaols with organisational goals and
maintain the healthy relationship with clients (Kroezen and et.al., 2018).
2.4 Evaluation of the development plan as the social and health practitioner.
Effectiveness refers to the completing the task or the process with the level of the quality in the
limited resources which leads to the higher profitability in the organisation.
The attributes of the effective personal development plans that they used to be realistic, credible,
attractive, futuristic. It simply means the effective development should be realistic in approach
and achievable with the futuristic vision.
Through my personal development plan I have achieved a good communication and
presentation skill. Now I am more confident in communication with my clients. My presentation
skills have been improved by more work is still needed on that. Rather, then these two skill, my
interpersonal skill still needs more time for the improvement. I am had the way to my short term
goals (Kroezen and et.al., 2018).
I need to improve my interpersonal skill in the upcoming period. So I will look after the
better strategies to improve my skill that I will join the various seminars of the good expertise
and join coaching centre where I can feel more guided and motivated to achieve by goals.
Due the preparation of the self development plans it helps us to understand the strength
ans weakness. It creates the awareness and self reflection. It helps me to identify the goals and
objection of both short term and long term. With the help of the development plan, proper
guidance is provided to me to achieve my objectives.
9

Drawbacks of not preparing the PDP is that there will not be the proper guidance and
involvement of the people. Due to the lack of the PDP a lot of time will be spent on the ethical
issues, poor accountability will b there and incorrect implementation (Kennedy, 2016).
TASK 3
3.1 Explain different professional relationship
Professional Relationship:
Professional relationship is the process of interaction between two people who participate
in same professional group and work together to achieve common goal of workplace.
Various Professional relationship :
Care assistants and clients: Care assistants and clients relationship based on mutual trust &
respect. Care assistants always try to achieve faith of clients, fulfil the needs of client and give
emotional support to clients. Such things develop trust of patient and they start sharing necessary
information related to their health with care assistant. This relationship aids in smooth
functioning of hospital and offering quality services to care users.
Doctor and nurse relationship: Doctor and nurse collaborate during hospital round for treatment
of patient, great understanding between doctor and nurse helps in treatment of patient and
improve the patient care (Cottrell, 2015).
Professional relationship and capacity
Professional work or relationship is highly associated with professional capacity. If there
is strong relationship between care assistant and nurses, then it would help in following manner:
Sharing information smoothly:
Strong professional relationship aid in smooth flow of information, by sharing information can
easily transfer the ideas regarding topics and can take better decisions.
Effectively communication:
Professional bonding is helpful in effective communication, as by this way delay in providing
treatment to patients can be avoided in hospital (Duboust and Knight, 2018).
Code of conduct:
Code of conduct establish the professional atmosphere in the organisation, build trust between
employee and organisation and also guide that what should do or not.
3.2 Explain the personal contribution in promoting and supporting the client right
Promoting and supporting
10

Promoting is the process of encouraging or motivating individual to complete the work and
supporting means helping the individual in completing the work through your effort as well.
Rights of client
Respect: Client always expect the respect from our side as they are paying for the services which
we are offering to them.
Choice: Client always has the right to choose the services which client has to avail. For e.g.
Type of bed for patient (Stott, Allison, Felter and Beames., 2015).
How to promote the right
As a care assistant I always love to hear the issue and need of the customer and after that I try to
address that in a respectful manner. I also never interfile in the personal talk of the client and if
asked by them about the services, I used to suggest them about the service never force them to
take the service.
How to support client
For supporting the client both social and medical model is require as one model is not able to see
all the aspect of the client life. Medical model can see the treatment of the client but at the same
time society also plays a key role in client life which can be seen by social model only. Social
models helps the client in improving the motivation of the client and also helps us to remove the
barrier of life choice for the client (Zepeda, 2019).
Advantages and Disadvantages of promoting and not promoting right
Promoting the right of the customer in the organisation helps the organisation to gain the client
for the long period of time and client also suggest the same to other which creates a goodwill but
if it was not promoted than customer does not feel comfortable in the organisation which result
in loosing them.
Area need to improve in practice
As a care assistant I always think to uncertain the issue and need of the customer but I feel that
sometime in that process I interfere in the client personal life so I always try to improve that
practice of mine (Kennedy, 2016).
How to improve the client support
Client support can be improved by helping them to overcome all the issue in the treatment and
also understanding their need and requirement and using the best tool to improve their
11

confidence level on the basis of need. Client support can also be improved by promoting the
client right.
3.3 Discuss way to resolve issue at working place
Issue and Conflict
Conflict is the argument or disagreement in between two party in the organisation and the reason
on which conflict occur is known as an Issue.
Issue that may cause conflict
Challenging Behaviour: As the behaviour of all the employee in the team is different, sometime
behaviour of one person can be challenging for the other member and it results in conflict.
Abuse: Abusive language used in the team sometimes hurts the individual in the team which
result in conflict (Ulvik and Lunenberg, 2017).
Confidentiality vs Disclosure: sometime some employee does not like interference of other
employee in their work and it laid to conflict.
Risk: Risk of loosing job in the organisation also creates the conflict in the organisation.
How to resolve conflict
There are main five way to solve the conflict these five ways are avoiding, defeating,
compromising, accommodating, and collaborating. These five thing will help the organisation to
have a good working environment in the organisation.
I as a care assistant always try to resolve the conflict by convincing both the party after hearing
the view point of both and I always ask both the party to resolve their by their only through
mutual understanding, If I am not able to solve it than I always let the management known about
that so that they can solve it as soon as possible because conflict always affect the business
(Sherman and et.al., 2019).
TASK 4
4.1 Evaluate effectiveness of personal contribution in working place
Team Work
Team work is the combine effort of all the individual in the team to achieve an organisational
goal. Effective team has an adequate team size, trust among the team member and a good team
leader.
Way of working with others at work place
12

Skill and ability: As a care assistant with my skill and ability I always try to perform the task
very efficiently and also helps others in overcoming the problem if they are facing any. I also
always like to learn new skill and ability from my senior (Leon-Perez and et.al., 2015).
Knowledge: As a care assistant I always try to share my knowledge and experience to junior as
these help them to grow, at the same time I also take the knowledge from my senior to grow my
knowledge level.
Communication Skill: As a care assistant I always try to communicate with my client which
help them to feel comfortable.
Responsibilities: As a care assistant I always try to full fill my responsibilities by providing
immediate service to their lien such as washing, dressing and maintaining their hygiene.
Policies: I always try to follow the policy of organisation but at the same time I also suggest
authority about any change require in the policy.
Impact of the Contributions
My contribution as a care assistant help the team to effectively build a skill & ability and also at
the same it also helps the junior or new entrain to feel comfortable in the team environment as
communication always help in it. At the same time through it I also gain knowledge (Currie and
et.al., 2017).
Area of Improvement
I always try to gain a Knowledge and new technique to serve the client as It helps me in gaining
something new but at the same time it also helps the team as I am in the position to pass on the
knowledge to my colleagues if they require. Responsibilities is the other thing I always love to
take and understand that in a better way.
4.2 Impact of Limit on working of the organisation
Limits
Limit is the point of the level beyond which person has no control over the working. In the
organisational context also every employee has the limit of their roles and responsibility.
Duties and Limitations
The main responsibilities as a care assistant is to help the client in day to day activity and also
helps them in maintaining their hygienes also includes supervising the client and providing
personal and emotional support to them so that they can improve but at the same time I have no
decision making power I have to ask my senior before doing anything (Jansen And et.al., 2017).
13

Lack of equipment: For maintaining a proper hygiene of a client I require a help of the
equipment as it includes washing and dressing type of roles. Lack of equipments result in slow
down of work.
Insufficient number of staff: This does not affect my work but by that my work load is
increased as I have to see more number of the client in a day.
Lack of Training: Lack of training always affect my work as technique of serving client used to
change very frequently so it requires a proper training in coping up with it.
4.3 Explain roles in reducing barriers in effective team work
Barriers in Team Work
Barriers are the problem which are faced by the team or team member in effective working of the
team. Some of the barrier which are faced by the team are:
Communication: if there is no proper communication in between the team member it creates the
uncertainty in the mind of member and also sometime poor communication there is no clarity of
goal to be achieved which affect the organisation
Professional Code: Code of the business also sometimes proves to be barrier as every one has to
work under it and sometime any innovative idea to complete the work also does not apply as it
can break the Professional Code (Kroezen and et.al., 2018).
Different expectation: In the team dynamic every individual has their own skill and ability and
on the basis of that different roles are divided and expected by them to complete that sometimes
it creates the uncertainty among employee.
Ways for minimising the barrier in team work
Clarity of Thoughts: Every member in the team should have a clear mind about their roles and
the responsibility by using proper communication skill, so that there will be no uncertainty
Trust and honesty: By building a good trust factor among the team member so that they can
clarify their thought, it can be done by organising small event or informal meeting in the
organisation.
Motivation, appraisal and reward are also some factor which reduces the barriers in the team
work (Currie and et.al., 2017).
4.4 Explain personal contribution toward effective team work
Skill & Ability to offer
14

As a care assistant I bring a seance of patience in the team as we have to be patience with the
patient in different patient behaviour during their treatment, these help the team to dealt with
different business situation. I also bring a good communication skill to the team as we have to
have a good communication skill as we have to dealt with many patient, which help the team
member in communicating freely with the colleague.
Strength and Weakness
As a care assistant I am good at understanding the behaviour of the customer and also good at
influencing their behaviour of the patient which helps the team in building a good working
environment. I am also good at uncertain the need of the individual which help the individual to
freely communicate their thought to me at the sometime there are some weaknesses of mine as
the technique of serving patient used to change frequently and it is necessary for me to
understand that as it will be difficult for me to carry forward (Sherman and et.al., 2019).
Way to improve weakness
Training: Training at regular time interval will help me to understand the technique very
comfortability and will also help me to increase my effectiveness
Appraisal: Proper monitoring of the work and using different monitoring tool can help the
individual in increasing the performance of the individual.
CONCLUSION
After going through above report it has been summarised that personal values plays a very
crucial role in the performance and the support in health and social care, Personal culture plays a
very crucial role in influencing the role. It has also been summarised that promoting and
supporting plays a key role in the growth of the client health, conflict in the organisation
negatively affect the business as it creates the uncertainty and Effective team work always help
in improving the performance of the business.
15

16

REFERENCES
Books and Journals
Cottrell, S., 2015. Skills for success: Personal development and employability. Macmillan
International Higher Education.
Currie, D. and et.al., 2017. The management of workplace conflict: Contrasting pathways in the
HRM literature. International Journal of Management Reviews. 19(4). pp.492-509.
Duboust, S. and Knight, P., 2018. Group Activities for Personal Development. Routledge.
Jansen, B.D.W. And et.al., 2017. Exploring healthcare assistants’ role and experience in pain
assessment and management for people with advanced dementia towards the end of life: a
qualitative study. BMC palliative care. 16(1). p.6.
Kennedy, M.M., 2016. How does professional development improve teaching?. Review of
educational research. 86(4). pp.945-980
Kroezen, M. and et.al., 2018. Healthcare assistants in EU Member States: an overview. Health
Policy. 122(10). pp.1109-1117.
Leon-Perez, J.M. And et.al., 2015. The relationship between interpersonal conflict and workplace
bullying. Journal of Managerial Psychology. 30(3). pp.250-263.
Scholl, W., 2018. Effective teamwork—A theoretical model and a test in the field. In
Understanding group behavior.(pp. 127-146). Psychology Press.
Sherman, J.M. And et.al., 2019. Barriers to effective teamwork relating to pediatric
resuscitations: perceptions of pediatric emergency medicine staff. Pediatric emergency
care.
Stott, T., Allison, P., Felter, J. and Beames, S., 2015. Personal development on youth
expeditions: A literature review and thematic analysis. Leisure Studies. 34(2). pp.197-229.
Ulvik, M. and Lunenberg, M., 2017. Stages of professional development.
Zepeda, S.J., 2019. Professional development: What works. Routledge.
Online
Ways to resolve conflict. 2013 [ONLINE] Available through:<http://wittcom.com/how-to-
resolve-conflict/>
17

18

19