Report on Personal and Professional Development at Travelodge Hotel

This report provides a detailed analysis of personal and professional development within the context of Travelodge Hotel. It begins with an introduction to the importance of these concepts and highlights the benefits of self-managed learning, including seminars, social networks, internet resources, mentoring, and interviews. The report then evaluates the individual's skills, identifies development needs, and outlines a personal and professional development plan. Furthermore, it examines the processes and activities required to implement the plan, incorporating continuous professional development. The assignment also addresses work-based problem-solving, communication styles, and effective time management strategies. The report concludes with a summary of the findings and provides references to support the analysis.

PERSONAL AND
PROFESSIONAL
DEVELOPMENT

Table of Contents
INTRODUCTION ..........................................................................................................................4
TASK 1............................................................................................................................................4
1.1 Evaluation of self managed learning approach................................................................4
1.2 Purpose of increase lifelong learning method..................................................................5
1.3 Benefits of self managed learning....................................................................................6
TASK 2............................................................................................................................................7
2.1 Evaluation of skills...........................................................................................................7
2.2 Own development needs and activities..........................................................................10
2.3 Advance opportunities for meeting present and future needs........................................10
2.4 Personal and professional development plan.................................................................11
TASK 3..........................................................................................................................................13
3.1 Process and activities required to implement development plan....................................13
3.2 Development activities as plan.......................................................................................14
3.3 Personal learning in context for goal and objectives......................................................15
3.4 Improvement plan after assessment................................................................................16
TASK 4..........................................................................................................................................17
4.1 Solutions to work based problems..................................................................................17
4.2 Styles of communication at various levels.....................................................................17
4.3 Evaluate and use effective time strategies......................................................................19
CONCLUSION .............................................................................................................................21
REFERENCES..............................................................................................................................22
APPENDIX....................................................................................................................................23
Calculation of questionnaire.................................................................................................26

INTRODUCTION
Personal and professional development help an individual to grow and enhance their
skills. By leaning from different sources and technique a person can develop unique skills and
knowledge can also increase the knowledge area. This help in achieving desired success and
achieve all aims of the life. Organisation wants highly talented and skilled candidates which can
double their profits and expand their business in to new markets (McNiff, 2010). As candidates
help them in achieving business with their ultimate goals and vision, it is necessary to become
efficient enough to become part of such company. This assignment will enlighten the scenario of
Travelodge Hotel. This hotel is very famous and is the second largest hotel chain in United
Kingdom. They are operating in various countries such as Spain, New Zealand, Asia etc. The
main aim of this project is to identify various learning benefits, approaches, concepts for
effective learning that help in accomplishing aims and objective in proper manner. It will also
enlighten self managed learning, lifelong learning and skill evaluation.
TASK 1
1.1 Evaluation of self managed learning approach
The best way to learn something is to first analyse current needs and what's going on in
the business environment. This is the only reason to learn right things in effective manner. There
are different ways where I can learn different things and implement my learning within my hotel
to make activities more effective.
Seminars and conferences : These are the most efficient way for self managed learning
as this is the best place where people from different backgrounds share their innovative and
creative ideas, opinions, advices, suggestions ion different topics, etc (Moon, 2013). This help in
learning new things and help me to know more about different things. By attending business
conferences, I can improve my management skills and develop my personality. This will help me
to improve condition of my hotel.
Social networks : This is best way to get to know people and to get socialize with them.
This may include virtual and local community like Facebook, Twitter, etc. and other community
which are internet based. Here, people share their knowledge and information through bulletin
boards and different forums. This is an effective way to learn different things from people and
share their ideas with others through communication and by interaction with them.

Internet : This is the most effective way to learn vast variety of things as it includes
worldwide knowledge at one stop. There are many business related sites where various
professional have given their views. Internet basically allows people to surf information which is
written by others. Through these data and information, I can learn new things and develop my
skills and personality. With this tool, I can also adopt unique styles and theories which could be
helpful for my hotel. They also include experiences and ideas of successful business persons,
form there I can take their ideas and can implement in my hotel.
Mentoring: Mentoring is basically relationship oriented where there is one mentor and
another one is mentee who learn different things under the guidance of mentor. It is a long
process and requires time. It is necessary to build trust between mentor and mentee as this will
initiate effective learning.
Interviews: It is an effective process to learn something new and different thing. By
reading and taking interview, a person will come to know about other person to whom
interviewing is done.
Bulletin boards: Organisation uses bulletin boards in order to share critical information
with the staff. They are effective source for communicating public messages and employees will
come to know about that information.
Newsgroup: It is an online discussion forum accessible through Usenet. It mainly
contains discussion on different and new topic.
1.2 Purpose of increase lifelong learning method
Lifelong learning process includes continuous learning by oneself and that may include
personal analysis such as strength, weakness, opportunities and strength, in short SWOT
Analysis. By performing self analysis, I can know where I am lacking and can increase my skills
and knowledge area that will ultimately help me to grow and build confidence (Elliott, 2011). It
will also improve my communication and relationship with my staff members and superiors.
It is quite a necessary task to first analyse my strength, weakness, opportunities and
threats and then analyse what are the current needs and requirements for me in Travelodge Hotel.
As I am assistant manager and I should be proficient enough at all my tasks and activities.
Personal strategy: If I am to my way of personal development and self learning, then is
have to first strategize my learning process and then complete each targets one by one. In order
to increase knowledge area, I can read more books, newspaper, magazines, etc. In order to

improve my soft skills and management skills, for that I can refer journals and articles written by
different professionals and business persons. I can also get classes to improve my technical
skills. These all will help me to improve my personal and will make me a better person. This will
ultimately beneficial for my hotel as I can not effectively guide my subordinates.
Personal and professional development plan: As mentioned above, I need to make a
plan and prioritize different tasks according to my needs. It is necessary for me to develop both
personal and professional skills as both play crucial parts in life. Professional and personal skills
will be needed while performing activities at the hotel because it included interaction with
management and with colleges. For proper development, I will analyse current need which I am
lacking and can improve as soon as possible in order to maintain my position in hotel. I can set
short as well as long term targets and slowly complete each targets. This training and
development procedures will encourage my morale and motivation level and now I can face
world with more confidence.
Continuous Professional Development: It provides a framework for learning and
developing activities which contributes towards individual's effectiveness as a professional.
Continuity is very important in CPD because learning does not stop and is a continuous process.
This is an effective approach for me as I can update my knowledge and skills on existing and
new areas of practice and can also keep professional qualification up to date. Travelodge Hotel
provides leaning activities so that employees as well as employers can learn different ways
through which tasks could be achieved. This approach will build up their confidence level and
will perform their duties more efficiently. The undertaking of CPD in context of an hospitality
organisation assures that customers are served in an improved manner resulting high repetition of
sales.
1.3 Benefits of self managed learning
There are several benefits of self managed learning. As I was capable enough to learn
different things from my own, it has benefited me at various stage of my life (Zepeda, 2012).
With self manager learning, I have improved various skills like problem solving,
communication, leadership and listening skills. Now, I have become more capable to perform my
duties and effectively handle my work with my subordinates. It has increased my strength and I
can face any problem and challenge coming to me. Following are some more benefits:
Benefits to self:

 It has helped me to increase my confidence and morale level.
 It gave me the confidence to attend and interact with different business delegates and
customers in proper manner.
 I have learnt different skills involving problem solving, listening, leadership skills, etc.
 I have become more capable to perform my duties and handle my responsibilities in more
effective manner. Now I am able to guide and direct my employees in better manner and this has result in
greater profitability.
Benefits to organisation -
 As I am the manager and I have to represent my business in outer world, so if I have to be
effective enough and represent a strong image of my hotel in front of others, this will
create a better image of my hotel in the market and thus will be more preferred by visitors
and customers.
 This will help my company to attract large number of customer and it will result in more
profits to company.
 This increases the efficiency and productivity of my hotel.
 As a capable manager, my hotel can give tough competition to other competitors.
 Better handling of employees and creating healthy environment within organisation.
TASK 2
2.1 Evaluation of skills
Self managed is an important thing that need to determined person skills and abilities
with the help of assessment of individual skills and abilities (Reeves, 2012). This will help in
maintaining such people ability who will identify appropriate performance in the large
competitive market place. The self evaluation skills that will assist in identifying an individual
who will stand at the competitive period of time.
PROFESSIONAL
SKILLS
PRESENT LEVEL
(1= poor, 2= weak, 3=
average, 4= good and 5
= excellent)
BEST EXAMPLE TOOLS TO
IMPROVE
Communication 3 Appropriate This skill can be

skills communication are
required for
completing all the data
and information in
better way. It is
necessary for doing
regular interactions
among employees and
other staff members.
Along with this, it is
required for employees
is to provides effective
information to their
customers.
improved by attending
effective seminars and
conferences where
they need to listen with
concentration.
Leadership skills 3 It is important skills
that will help in
conducting effective
work in proper
manner. In this,
leadership skill can
help in reaching with
desired targets and
objectives in
appropriate way. This
is necessary for
company leader is to
perform work for
getting correct results
to an organisation.
For maintaining
leadership abilities,
firm can provides
conferences and
seminars which assist
them in enhancing
their skills and
knowledge for
effective performance.
Along with this, it will
aid in learning whole
team administration
skills and also know
how to take all
individual targets and
objectives.

Problem solving
skills
3 It is that ability and
skill which is
important for resolving
major difficult issues
and problems and also
assist in giving
accurate possible
solution in effective
way. Problem solving
skill can aid in
eliminating all
disputes and conflicts
within an enterprise
(Brody and Hadar,
2011). As a manager, I
require to solve such
main issue and
problem that will arise
within an organisation.
It is that skill which
can assist in resolve
major issues and
problems within an
enterprise and such
ability has been facing
various issues that can
be faced by people.
It is the best technique
and method that can
assist in improving
effective skills and
abilities which take
some time to resolve
huge disputes so this
will help in sharpen
their people mind and
they are capable for
resolving major issues
and problems in better
manner.
Listening skills 4 This is an essential
skill that can help in
improving their
listening skills and
For increasing
listening skill, an
individual should do
meditation for

abilities and this will
provides best possible
solution that they
require to reach with
future time period.
concentrate on their
mind in better way.
This will also help in
maintaining and
improving various
conditions.
2.2 Own development needs and activities
It is necessary for an individual is to recognise their strength and weaknesses due to this
they can easily reach with such set goals and targets in proper manner (Kumari, 2011). SWOT
analysis will assist in getting brief data and information that are described as under:
Strength– My strengths are, I am good with handling customers and providing them
what they need, good in handling employees and directing them in proper direction. More
strengths includes, I have good communication skills and perform all my duties with discipline
and also maintain healthy environment within hotel.
Weaknesses- For this, a person require to know regarding such factors and they have to
do work to overcome with this type of conflicts. Apart from my strengths, I have certain
weaknesses and they are, I am weak in handling critical situations and cannot handle pressure
effectively.
Opportunities- Opportunities are the chances for me to grow and develop my skills and
knowledge in better manner. As I am manager in highly reputed hotel and hence I have many
options in other hotels where I can switch my job and grow. There are many opportunities for
which I can opt for. By better learning and skills development, I can increase my chances.
Threat- If there are opportunities, then threats are associated with it. If I am a manager in
a hotel, there must be bunch of other managers who are more capable then me and can get better
opportunities then me.
2.3 Advance opportunities for meeting present and future needs
It become difficult sometime to identity development opportunities in order to meet
current and development need (Avalos, 2011). One of the major development opportunity is to

set targets and after setting those goals, I have developed my skills and frame it: S (Specific) M
(Measurable)A (Achievable) R (Realistic) T (Time targeted).
By developing skills and knowledge, I can manage my work in more effective manner
and can resolve different matters easily. It will help me to grow and progress in future and will
able to face challenges. To improve, I have to attend different business seminars, conferences,
etc. From where I can learn different things and increase my skill. This will be beneficial for my
hotel.
By learning communication skill within 8 months, I can easily interact with customers
efficiently and fluently. I can address critical information to employees in proper manner. As I
am learning leadership skill, I am becoming more capable to direct and guide employees in right
manner and this result in better outcomes and results.
2.4 Personal and professional development plan
Short Term Plan (1 Year)
What How When(Start
date)
When (End date) Review
To become expert
in Excel
Video oriented
lessons, expert
help by software
professional,
practice on daily
basis.
24/01/18 24/01/19 It is necessary for
me to learn Excel
in order to record
relevant
information
related to
employees,
customers, etc.
Team
development
skills
Expert advice,
professional
trainings, study
experiences and
articles of
successful
managers.
01/02/18 01/12/19 This is a
necessary
approach to
increase my
efficiency as a
manager.