Personal and Professional Development Plan: Hotel Marriott Report

This report details a Personal and Professional Development (PPD) plan, focusing on the context of Hotel Marriott. It begins with an introduction to PPD, emphasizing its role in enhancing individual skills and organizational goals. Task 1 explores self-managed learning approaches like seminars, the internet, and social media, alongside lifelong learning strategies. It also highlights the advantages of self-managed learning for both individuals and organizations. Task 1 continues with an analysis of work-based problems, such as harassment and discrimination, and suggests solutions. It also examines various communication styles. Task 2 assesses skills and competencies against professional standards and organizational objectives, identifying development needs and opportunities, and culminates in a proposed PPD plan. Task 3 describes the activities and processes used in implementing the plan, the documents used for development activities, and reflects on learning. The report concludes by emphasizing the importance of continuous evaluation and feedback to refine the PPD plan.

PERSONAL AND
PROFESSIONAL
DEVELOPMENT

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1 ...........................................................................................................................................3
1.1 Approaches of self-managed learning .............................................................................3
1.2 Ways of personal and professional learning for long term ..............................................4
1.3 Advantages of self-managed learning .............................................................................5
4.1 Various solutions related with work based problems ......................................................5
4.2 Various communication styles ........................................................................................6
4.3 Evaluate the time management strategies ........................................................................6
TASK 2 ...........................................................................................................................................7
2.1 Skills and competencies against professional standard and organisational objectives .. .7
2.2 Identification of own development needs ........................................................................8
2.3 Development opportunities to meet current and future needs .......................................10
2.4 Develop a plan for personal and professional development ..........................................10
TASK 3..........................................................................................................................................12
3.1 Activities and process which are used in implementing plan ........................................12
3.2 Documents for activities of development ......................................................................13
3.3 Reflection on own learning............................................................................................14
3.4 Development plan that is based on evaluation and feedback ........................................14
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Personal and development plan consists to the activities which improves self knowledge
and skills of an individual. It is the process by which an organisation and an individual is
engaged with learning in order to meet desired goals and challenges. ; . It is associated with the
development requirements of an individual as well as a group or institution. Along with this,
professional skills are related to coaching and counselling staff in order to support them to learn
their own learning and development requirements. Hotel Marriott is chosen organisation in this
assignment which is one of the largest hotels in the UK. The brand has 552 hotels across the
world. In this report, PPD plan is created for an individual at specific position in order to know
the areas where he/she needs to focus on. Various types of self-managed approaches and their
benefits along with own learning aim and objectives are also defined in this report. At last, there
will be a discussion on work based problems and different time management strategies.
TASK 1
1.1 Approaches of self-managed learning
Self-managed learning is the way by which individuals can manage their own learning. It
means that companies have to adopt self-managed programmes that fit in their framework. Self-
managed learning can also ensure that staff is developing in certain direction and individuals take
the responsibility of decisions about when, where, how and what they will learn.
Below mentioned are some approaches of self-managed learning programmes like: Seminars and conferences – It is the most effective tool of self-managed learning. It
helps people as they can become more confident in speaking at the public place. If Hotel
Marriott conducts seminars and conferences, it can develop presentation skills of their
employees which are mostly needed in the business organisations. Internet – Self-managed learning can also be done through all internet tools. In the
modern world, there are many software are rapidly increasing which are being used in
education and training of employees in Hotel Marriott. With the help of internal, a person
can gain plenty of information as there are various videos and posts are uploaded on net;
with this an individual can acquire many skills and competencies. every day.

 Social media – This is another platform of self-managed learning that is the part of
internet. Many people are connected through internet of various culture and nature as
they can learn from social media very easily.
1.2 Ways of personal and professional learning for long term
Lifelong learning plays an important in better and effective growth of an individual. In
Hotel Marriott, employees have to develop new ideas and need to be innovative that helps them
in their growth and development. So, as they need to learn certain tools and techniques that how
to focused on life long learning. There are some of the major ways given which help in long
term learning in context of personal and professional development. These are stated as follows:
 An individual needs to read books, newspapers, journals and web-blogs. They can
provide the right direction to people as they could gain more knowledge and skills for life
long purpose.
 There are various people who are spending their time on social media. This can provide
information about social things which is too indispensable for personal growth and
development.
 An individual have to take participate in social and cultural activities; where he or she
can learn various aspects of life.
 SWOT analysis is also an important tool in order to evaluate the strengths, weaknesses,
opportunities and threats of the person. By that the same, such person can identify areas
on which he has to work.
 Managers of Hotel Marriott needs to conduct seminars and conferences so as they
employees can participate in them. This can also a effective way for lifelong learning
because it is the way through which an individual is interacted with many people.
 Employers also forces their employees to use internet where they can explore their skills
and competencies effectively.
 Internet is also an important tool with which an individual can learn a lot of things and
gain more information whatever he or she wants.
1.3 Advantages of self-managed learning
Self-managed learning is assistive in providing information and knowledge from various
resources with an aim to attain goals and objectives of company in an effective manner. It is very

essential for the growth and development of an individual and organisation. For example: if
Hotel Marriott has well skilled employees, it can easily achieve competitive advantage and
success. Therefore, self-managed learning is beneficial for both; an individual or a business.
Benefits to an individual - A person can get comfortable and easy life with the help of
self-managed learning. Self managed learning can be helpful for an individual in enhancing
competitiveness over the public. it is also support to the person in setting a phase that could be
used by such person in various situations of life. With this, a person can generate positive
attitude and leadership skills among himself which could help him or her to gain higher
positions.
Benefits to an organisation – Self managed learning is also beneficial for the firm. With
this it can gain more qualified and skilled employees in the respect of extending growth and
success of the company. Hotel Marriott can conduct an impressive recruitment procedure to hire
the best people whose skills and abilities are matched with the criteria of the company. . Along
with this, business entities conduct training and development assistance which is important in
the decision making process of the company.
TASK 4
4.1 Various solutions related with work based problems
Managers of Hotel Marriott, are faced many problems and issues among employees. Such
people are not able to work together with this organisation cannot achieve its goals and
objectives. Work-based problems also impact on business environment and reduce productivity
of the company. So that that is needed to the firm to handle and manage such issues in an
effective manner and make efforts to resolve them. There are given following work based
problems of the company: -
In many business organisations, harassment and bullying is faced by many employees; it is
treated as the organisational discipline (Maskit, 2011). This can also impact on working style and
efficiency of an individual.
Discrimination is also a big issue that is done at many places. It is mostly based upon sex, age,
colour and other things. Discrimination also increasing the feeling of jealously of among staff
members; this effects their performance and productivity.

Appraisals – Employees are facing the problem of appraisals and rewards. If staff members are
not getting equal remuneration and appraisals; as they don't prefer to such kind of business
organisations.
Solutions: -
Managers needs to develop effective and accurate strategies and policies in order to
reduce all these work-based problems. A leader have to maintain a proper discipline over the
organisation for decreasing harassment and bullying. If any one found such kind of activity then
appropriate punishment. To avoid discrimination the UK government made a law in 2003, under
this, if any manager is doing such type of activity will going to be punished as per the law.
4.2 Various communication styles
Communication is the way of sending and receiving information from each other over the
business organisation. An effective communication process helps managers and employees as
they can proper decisions for the betterment of the company. Some of the major communication
styles that are used in Hotel Marriott in their PPD plan, such are stated as follow:- Assertive style – It is the most effective and healthiest style of communication. When an
individual is assertive, such person develop the confidence among themselves without
resorting games or manipulation (Van Driel and Berry, 2012).
 The aggressive style – The style is all about winning often at someone else's expenses.
Such person behaves as their needs are more important as though they have more rights
and contribution across the organisation rather than other people.
4.3 Evaluate the time management strategies
At the time of personal and professional development plan, time management is very
much important. But it is not an easy tasks, sometimes it becomes to difficult for managers to
persuade all employee to complete all work on time. So as they need to develop some strategies
for time management, such are as follow: -
 Business managers needs to organised all activities, operations and tasks in proper
manner. For effective utilisation of resources, business entities have to create a time
schedule (Forte and Flores, 2014). In addition, proper formate supports an employee in
order to set a particular time for a single task.
 They need to make a proper record of all activities and operations; this will help
managers to achieve growth and success from competitive market.

 Apart from this, employers also should set their priorities and manage work accordingly.
It means, work is done on the basis of their priorities and given time schedule.
TASK 2
2.1 Skills and competencies against professional standard and organisational objectives
PROFESSIONAL
SKILLS
CURRENT LEVEL
5 = Strong
1 = Weak
BEST CURRENT
EXAMPLE
WAYS TO IMPROVE
Communication skills 2.5 In order to develop my
communication skills,
it is important for me
talk freely and openly
with others. Along
with this, right now, I
am not able to interact
with other employees
and management
easily.
For improvising my
communication skills,
I need to start the
interaction with people
and try to convince
them. This will help
me to reduce my
hesitation while
communicating with
others and strangers as
well.
Leadership skills 2 Leadership and
managerial skills are
essential to perform in
the business
organisation. So, I
have to work on the
same. I need to
perform all tasks and
activities effectively
and also, encourage
my subordinates. Now,
For developing my
leadership skills, I
have to attend meeting
and group discussions
with the permission of
my senior managers.

I am feeling hesitated
and anxious while
coordinating with
employees.
PROBLEMS
SOLVING SKILLS
3 This is my first job of
my carrier so that
right now I am not
able to resolve all
problems and issues
properly at my
workplace.
To improve this skill, I
need to read out
various articles and
journals that are
related with work
based problems. This
will help me in
resolving all issues and
problems at my
workplace.
2.2 Identification of own development needs
It is essential for an individual as he or she can find out the area where to work. In order
to evaluate own development needs, SWOT analysis is most preferable technique. With this I
can identifies my strength and weaknesses as I can work on them accordingly. Also I need to
examine the all opportunities and threats so that I can easily grab on them.
SWOT analysis: -
STRENGTH WEAKNESSES OPPORTUNITIES THREATS
 Strength is one
of the
important tool
which is liable
in order to
achieve goals
and objectives
of an
 Due to the high
pressure I got
angry upon my
colleagues and
subordinates.
 As I have lack
of
communication
 I am usually
included in
various
seminars and
conferences;
this will help
me in
minimising my
 In today's
scenario,
competition
among people
is one of the
biggest threats.
It can reduces
my future

individual.
 My biggest
strength is that
ability of team
work and my
listening skills.
 The way of the
talking of an
individual has
also effected
on the working
environment.
My
subordinates
and managers
likes the way
when I talk and
easily express
my feelings
and thoughts
among them.
 My positive
attitude also
helps me to
influence
people in
effective
manner.
skills, so that
sometimes I
am hesitated in
front of my
managers and
further
audience
during
conveyancing
them.

weakness and
gives me a
opportunity to
explore myself
in front of
people.
 As I always
trying to focus
on learning my
leadership
skills; this will
support me to
become a good
leader in
future.
growth and
success.
 Family
restrictions in
another threat
for me.

2.3 Development opportunities to meet current and future needs
Current skills – There are some specialised criteria in which I have range of command.
These qualities and abilities are occurred for considering present tasks into mind. So that, my
current needs are to achieve a success on my weaknesses. For that, need to take speaking
sessions; this will help in communicating with people easily. I also need to work upon my
leadership and managerial skills for that I have to participate in decision making process of the
company. This will help in growing and developing in my career path.
Future needs – Future needs are considered as opportunities and chances which are
created in previous time in order to attain goals and objectives. My future needs are as I have to
achieve a higher position in my career for that, I have to promote and enhance my skills and
knowledge. Through which, I can easily accomplish my targets that are based upon future
aspects.
2.4 Develop a plan for personal and professional development
Personal and professional development plan is essential for each and every person. It
helps an individual in order to their set of interest. I want to do so many efforts to become
prosperous. Along with this I also have to explore my knowledges and skills as I can achieve my
most beneficial opportunities for my self. Below mentioned my own personal and professional
plan, is stated as follow: -
S.
No.
LEARNING
OBJECTIVES /
GOALS
CURRENT
PROFICIENCY
TARGET
PROFICIENCY
DEVELOPMENT
OPPORTUNITIES
TIME
SCALE
1. Communication
skills
3 5 I need to improve
my communication
skills; this will helps
to guide my
subordinator. In
addition, I can easily
persuade to other
with my opinions
and viewpoints.
2
months.

Along with this,
good and attractive
communication
skills will also
support me to reduce
my hesitation and
anxious while
talking with others.
2. Leadership skills 2 5 A good and
innovative leader is
responsible to
achieve goals and
objectives of a
company from target
market.
Development of
leadership skills
helps me to become
a good leader in
future with this, I
can overcome my all
weakness and
threats.
1.5
months.
3. Problem solving
skills
3 5 I will achieve a
success on my
problem solving
skills then I be a
good manage in
future. Through
which, I can easily
2 month.

find out the issues
and disputes among
workers; and then
develop policies
accordingly.
4. Listening skills 5 5 I need to little bit
work upon them
because this skills is
already develop in
myself. As I am a
good listener of my
group.
0
Months.
TASK 3
3.1 Activities and process which are used in implementing plan
There are given following activities and process that is useful in implementation the
personal and professional development plan:- Firstly, an individual or an organisation needs to establish the purpose of any
development activity that needs to be identified. This is done in order to gain awareness
of current standing or position and future potentials of the company. In Hotel Marriott,
managers needs to link their plan to organisational needs as much as possible. Apart from
this, personal and professional development plan also involves development needs of an
individual; this will help to emerge from intended or actual new tasks and responsibilities
(Olsen, 2015). Identification of learning opportunities and formulate the action plan – After that,
managers need to identify their learning skills and knowledge. There are many learning,
such as- education, training and development. This will help an individual in order to
explore his or her abilities and competencies. Apart from this, managers of Hotel Marriott
needs to formulate an action plan in order to set development objectives. These needs to
be SMART: specific, measurable, attainable, realistic and time bound.