Personal and Professional Development: NHS Care Worker Report

This report delves into the realm of personal and professional development within the National Health Service (NHS), focusing on the role of a care worker. It begins by comparing personal values and principles in the workplace, assessing how personal culture and experience influence the support of service users. The report then discusses the impact of new developments and changes on personal values within the organization. Task 2 analyzes the care worker's current skills and capabilities using a SWOT model and Kolb's learning style, followed by the creation of a holistic development plan for short, medium, and long-term goals, including monitoring and evaluation strategies. Task 3 explores different professional relationships within the NHS, evaluating personal effectiveness in promoting and supporting individual rights, and discussing ways to resolve workplace relationship problems. Finally, Task 4 assesses the effectiveness of contributions when working with others and explains how limitations in the work role impact collaboration. The report provides a comprehensive overview of the key elements in personal and professional growth in the healthcare setting.

Personal and Professional
Development

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Comparison of own personal values and principles in the workplace..................................3
1.2 Assessment on personal culture and experience influences own role in supporting user of
service in the workplace..............................................................................................................4
1.3 Discussion on new development and changes to own personal values affect the work in
the organisation...........................................................................................................................5
TASK 2............................................................................................................................................6
2.1Assesment of my own current skills capability and learning style with the SWOT model...6
2.2 Holistic development plan for the short, medium and long time goals................................7
2.3Montoring the progress against plan as per the needs of health and social care practitioner 8
2.4Evaluation the effectiveness of the development plan...........................................................9
TASK 3..........................................................................................................................................10
3.1 Explain the nature of different professional relationship in the NHS.................................10
3.2Evaluate your personal effectiveness in promoting as well as supporting the rights of
individuals in the NHS..............................................................................................................11
3.3 Discussion on ways to resolve problems encountered in professional relationship in the
workplace..................................................................................................................................11
TASK 4..........................................................................................................................................12
4.1 Evaluation the effectiveness of your own contribution when work with other in the
organisation...............................................................................................................................12
4.2 Explanation on how the limitation of work role impact on work with the others..............13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Personal and professional development are the both key elements play its major role to
enhance the individuals skills and knowledge that help in the career growth and their personal
skills also enhance. It is phenomena in that the whole process is done by follow various practices
in the workplaces as the personal development concept means that increase their professional
skills through training programs to perform the its duty and responsibilities in the job in an
appropriate manner. The NHS adopt the personal and professional development plan to increase
the individuals skills as well as capabilities so they can done their activities and provide healthier
services to its patients. In the research project, there is a discussion on personal values as well as
principles in the HSC and also evaluating the personal culture as well experience that impact the
service user in the organisation (Russell and Korthagen, 2013). In addition, in the research report
there is also a discussion on changes or new development occur what impact the health and
social sector face these challenges. The care worker analyse its current skills with the help of
SWOT model and also KOLB learning style to know the strength and weakness. Produce a
development plan for some time periods to enhance future growth and also make a revised plan
as well as make performance analysis after implementation of plan. Further, the professional
relationship are studied with the other individuals and also personal effectiveness are evaluating
regard to promote and support of rights and also make solution to resolve dilemma problem. The
last portion in the research project there is a discussion on contribution of care worker with the
other worker and also describe the impact of limitation in the work in the NHS.
TASK 1
1.1 Comparison of own personal values and principles in the workplace
Personal values that means that dignity, creativity, attitude, independence and also
courage etc. that influence people to contribute their efforts. For example, in the HSC
organisation if the employee have a good personal skills that means they have a better creativity
skills then they deliver best services in a better way ( Sutherland, Howard and Markauskaite,
2010). Therefore, on the other hand if they have a friendly nature then they deliver services to its
patients in a happy way. Whereas, principles that are mainly include in the health and social care
that are support, equality and diversity in the workplaces that make environment healthier. In the
workplace of HSC a principle of support are follow by me in that way that I deliver service to the

patient in right manner that is my own personal values and culture. The principles that involves
values, knowledge, experience and beliefs etc.
I am a care worker in the health and social sector that means the patient share private
information with me so, it become responsibility of my to keep all the secrets privately.
However, my duty is to take care of the service user by record the personal data in safe manner
so, that no other third party use it. Beside this, the another principles is a rights for this my
personal values and beliefs is that I raise up my voice if there is any mislead policy implement in
the workplace. I will arrange the meeting to communicate views as well as opinions with other
individuals so, they are aware about and deliver better quality of services to its clients.
The principles of equality in that I have to follow the rules and regulations in the
discrimination act as all the people are to be treated equally and healthcare service available to
the patients in a fair manner ( Shortland,2010). Therefore, some people are oppose with the
firm's principles as the patient have a another culture and the service are belong to other culture
this may create unhealthier environment in the workplace. Thus, my contribution in regard to this
is a open-minded I serve the various health services to my patient without any discrimination that
my positive attitude.
1.2 Assessment on personal culture and experience influences own role in supporting user of
service in the workplace
The people are come in the organisation have their own culture's values and beliefs in the
health and social care that may impact highly on the other people in the workplace. Whereas, the
experience help the staff worker to make specialist and gain depth knowledge in a particular field
in the organisation (Shortland,2010). Thus, there is my own personal culture as well as
experience role in support the service user in the health and social care sector that has been
discussed below-
Personal culture:- In the NHS the individuals working in the organisation share their
different behaviour pattern, opinions as well as customs that are shared in the group of people is
known as a culture. It is vary from one person to another person in a group there is a difference
in the culture's characteristics that involves are the language, education, working experience,
religion, gender and age etc. Thus, the culture takes a important place in the health and social
sector as it assist the individuals to provide the better quality of services. My culture value and

beliefs taught me that I have to treat with the clients in equally as it gives the all other workers to
express theirs ideas and learn them not to discriminate any people who are from other
background.
Experience:- The experience aid the care workers to give the proper treatment of various
diseases and illness as they know the individuals to engage with the full knowledge as well as
become expertise to control the diseases. In addition, the guidelines in the health and social care
sector provide the information about the several diseases that give the proper understanding to
the patient about its diseases (Hamza,2010 ). The experience people know how to deal the cause
of illness or diseases in the initial stage. Thus, it gives an opportunities to the me to enhance my
skills and become perfectionist that give me to treat with patient in better way. Also, it resultant
into gain my knowledge from the different experience to treat with the different patient with
several diseases.
1.3 Discussion on new development and changes to own personal values affect the work in the
organisation
The change or new development in the legislations and regulations, policies, values and
principles etc. that highly affect my care worker role in the NHS. For example, any change in the
discrimination act 1975, The carers equal opportunity act 2004 and human rights act 19980 etc,
that affect my own personal role (Brody and Hadar,2011 ). Thus, changes in the discrimination
act as it becomes my own responsibility not to treat unfairly in the workplace due to apposition
sex. Along with that, the various laws status and rules in the carer act influences my own role as
a career worker that I have to perform function and various activities under this act. Also, give
the opportunities to the authorised people to express their wishes, needs and train them whenever
they required.
The government of UK gives a support to the carers in the health and social to express
their view freely (Mwalongo,2011 ). Therefore, it highly impact my role I express my views
towards the people that include stakeholder, shareholders, other members to enhance the care
plans. Beside this, there is also change in the perception, values and beliefs in the person that
impact the NHS if any, changes regard to personal values of my own that create loyalty as well
as respect. It gives me a motivation to provide the better quality of service to the patients and
assure them to feel comfortable in the organisation. The change in the trust also gives the

positive environment and make strong relationship with the peoples by deliver better health
services.
TASK 2
2.1Assesment of my own current skills capability and learning style with the SWOT model
In the NHS my role in the organisation as a care worker so, there is a need to analyse the
current skills with the help of SWOT model and Kolb learning style that are discussed below-
Strength
 I have a strong reputation in the health
and social care sector
 I am special expertise gives me a
unique image in the firm
 Capability to adapt the new technology
 Problem solving skills
 Strong relationship with the other
members
Weakness
 In some situation I have a negative
attitude that gives me a bad impact on
my image.
 reserve nature
 Strict in workplace impact bad
 In effective communication skills
 Less leadership and problem solving
skills
Opportunities The opportunities to expand business
by make relationship with the other
government parties Transfer knowledge through e-training Development in the communication
and leadership skills
Threats
 The strong care workers presence in the
other competitor of NHS
 The competitor have a strong contact
with outsiders
 Changes in the legislations such as
social and health act and also in the
care services act
The Kolb's learning style help me to know my current skills I usually learn from
experience from outside the NHS so, I adopt assimilating learning style in the workplace. Thus,

the most of the people learn from different styles that are reading, writing and watching that can
be known as linguistic learning style (Von Haenisch,2011). Therefore, I basically adopt these
style in some situations that help me to deliver better quality of services to the patients and I also
done various experiment that make me more practical in some situations. In addition to this, the
theoretical learning styles does not work on me very effective as I learn from writing and reading
I forget various things after reading.
2.2 Holistic development plan for the short, medium and long time goals
Personal development plan is relate to future for time period whether it is for six months
or for 1 year or more than one year. In that PDP it is very essential to set own objectives regard
to future and also engage with the current skills ( Gil,2013). Thus, with these skills the person
enhance their knowledge and skills in future time period. Here, there is a PDP to enhance my
skills as well as capabilities in the NHS that are discussed below-
Goal SMART Activities Time period
The fitness and health
programs
 Yoga, warm up and
exercise such as
cardiovascular,
resistance exercise
etc.
 Whole body work out
1 hour in morning for six
months
Types of activities- cycling,
swimming, skipping, climbing
and also yoga etc.
Adapting skill and friendly
nature
 Take more
responsibilities with
the other member
 Attend training
program to get the
knowledge and skills
 Meditation and stress
relieving activities
6 months
Communication skills  Start speak in a public 4 months

 Attend training
programs or course on
communication skills
Leadership skills  Adopt leadership style
such as democratic and
autocratic style
 Lean leadership
qualities
3 months
Problem solving skills  Adopt problem solving
techniques such as
brainstorming, think
analytically and adopt
process of problem
solving.
2 months
2.3Montoring the progress against plan as per the needs of health and social care practitioner
The performance are review is a very significant to attain the goals the various
performance appraisal are adopt by the NHS to set the target for short and medium time period.
As, we also make a path to attain the objectives by attend the training programs or apply
leadership style and also conduct meeting with various types of patients. The performance is
regularly monitor by the senior member in the workplace and at the end of time period
performance reviewed and make a revise development plan accordingly ( Klieger, Ben-Hur, and
Bar-Yossef,2010). For example if I am not overcome from weakness such as ineffective in
communication that means this training session is not perform positively that means goals are to
be set for longer time. I need to done more hard work on it to improve my communication skills.
Thus, being a child care practitioner there is an important to the whole process and it is necessary
to make a revised plan to attain the set target and objectives
Revised plan for care pRussell, T. and Korthagen, F., 2013ractitioner
Duty of the child care  Preparation of documentation of child diseases

practitioner  Description of child problem through consult with the
parents
 Provide extra health and social care services and also
prescription of various medicines
Manage the worksheets  Maintain the record for future by not down the all the
essential detail of each and every child.
Conduct meeting  Decide time, venue and place to conduct meeting
 Discussion on child problem and make alternative
solution to resolve them
 Assign roles and responsibilities as per the position
Enhance communication  Manage the effective communication with the other
group peoples
 Assign duty and authority to other individuals to done
the task in effective manner
Conduct technology training  Use advanced technology to treat with the several
diseased of children
 Provide training to the doctor and other workers in the
NHS
2.4Evaluation the effectiveness of the development plan
Development plan play a significant role as it enhance the skills and knowledge in a
particular field. The effectiveness of these plan can evaluating by concerned with the people in
the NHS are the doctors, other staff member and patients. I will get various suggestion regard to
development in the skills and the qualitative measures is use to know the performance after
implementation of plan. Thus, the result that I get is positive measures that are valid and reliable
to the set objectives in the plan. As I can see that there is a improvement in my performance after
implement of plan and the patient are highly satisfy with my healthcare service too. Along with
that, the weakness are overcoming that helps me to solve various problems in several different
situations and the ability to interact with the other become effective by attend the course in
communication as well as adopt problem solving techniques. Therefore, there is is a

advancement in the leadership, decision making, communication and problem solving skills etc.
are going to improve with the help of development plan.
TASK 3
3.1 Explain the nature of different professional relationship in the NHS
The professional relationship in the NHS with other members in which working members
make relationship with the other people, service users, worker with other agencies, any
authorised people in the health and social care sector. Thus, they mainly focus on the various
principles that firm have to follow. Their is a various nature of relationship as a professional with
others in the organisation that has been discussed below-
Relationship with the service users- The service user are to be treat fairly and
respectfully in the organisation and the person who are free from problems have a right to choose
any kind of healthcare services when they need. The care worker provide the appropriate care to
its patients or clients without any hesitation ( Russell and Korthagen,2013). Along with that, it is
a right of the professional healthcare workers is that not to discriminate any other members that
is not allowable in the NHS while they deliver any health services. On the other hand, the
various professional that includes social workers, cares and doctors of the health and social care
sector that the service are to be deliver in confidently. In addition, they have a right to not
disclose the personal information of any other people to any third party and other information
that directly harm the its clients. Their will be full liberty with the patients by the care specialist,
services users and also carers.
Engagement with the co-workers- Better understanding with the other staff members
establish in the workplace and make healthier relationship helps the workers to done the work as
team as the team working always ensure that the work are to be done in great efforts that leads to
attain the objectives directly ( Throop and Castellucci,2010). The individuals involve in the NHS
are mainly includes heath care workers, carers as well as social workers share their views and
opinions also knowledge with all other individuals regard to job to deliver better quality of
service. The people have to respect with the other culture people in the organisation by
respecting and accept the knowledge with others. Further, the individuals have to work together
to make environment healthier as the employers and other provider of service not to discriminate
and harassment with the other individuals.

3.2Evaluate your personal effectiveness in promoting as well as supporting the rights of
individuals in the NHS
In the workplace of NHS it becomes a necessary for the individuals to promote and
support the various right in the organisation ( Lago,2010). The contribution on the promote the
right are done by me in a effective manner so, the user of service become comfortable and share
their problems in a desired manner. Here, there is various rights that are promote and support by
me as a care provider in the organisation to the individuals that has been discussed below-
Kept the private information as a safe: The people are very much concern about their
information that the information are not be disclosed as it become my duty to support them by
record the private information as safely. The patient information are to store in the proper
documentation and kept them in a locker so, the other third party cannot misuse it.
Equality: The rules and regulations regard to humanity provide the priorities to the
patients in equal manner (Lago,2010). Thus, I feel that the promoting done my me in effective
manner and also behave with the patients in the positive way.
Freedom:- Give the opportunities to all the individuals workers to express their views
and opinions freely without any hesitation that make a environment positive in the NHS. Also,
provide the opportunities to grow by enhance their career and there is not bound as the workers
as well as doctors done its duty freedom.
3.3 Discussion on ways to resolve problems encountered in professional relationship in the
workplace
The major problem in the NHS that are relate to dilemmas that are arise mainly in the
relationship as a professional. For example, the abuse, risk, ethics, conflicts among values and
principles, disclosure and values for other etc. Thus, in the professional relationship there is a
highly arise in the issue of dilemmas that means the individuals does not know what they
actually done in the workplace ( Visser,Evering and Barrett, 2014). For example, the people in
the organisation usually sometimes they cannot take decisions as they put various types of
questions that are can be said it ethical dilemma. The person with have no physical disabilities
can take a decisions on medical they can refuse or accept and patient bill etc. Therefore, as we
can say that the professional can be ethical dilemma if they make sure that the there is a
responsibility and duty to save the life of the patient in the NHS. The doctor gives the patient that

they have a right to accept the death and beings new life in most of the cases they have a right to
choose their wishes by the doctors.
The another major problem of dilemma is that are mainly arise in terms of patient's
private information that can be disclosure by the doctor in the health and social care sector. The
NHS follow the Data protection act legislations and it is a responsibility of care workers that not
to disclose the patient information to any other third party. Further, the another duty of service
provide is that the patient are not abuse by the workers ( Gil,2013). Thus, there is duty to make
protection on both that the information not to be disclose with any other person or outside the
health and social organisation. Also, protect the people from the abuse that arise by the other
person that makes the environment healthier.
TASK 4
4.1 Evaluation the effectiveness of your own contribution when work with other in the
organisation
A team is an important that can be help in for achieve success in accomplishing a goal.
Whenever I work in an organisation my contribution towards workplace in foremost important
build a healthy relationship with subordinates and top management in NHS. Make sure
organisation environment is friendly and healthy. I can help to resolving the conflicts between
employees and being a good employee. I always be smart about my goal setting in NHS. In
business environment I promote co-operation towards achieving the goals. In an organisations
communication is a most important factors in successful teamwork. I always use effective and
efficient communication with my subordinates because effective teams exist where members are
able to share information to each one of them. I make sure never build a communication barriers
in an organisation ( Glogowska,Young,Lockyer and Moule, 2011). I always focus on a
communication channels and provide a specific information to each one of them . I can improve
also my communication skills and performance ability towards my works. As in team most of the
times I conduct a group meetings to given them chance for express his ideas and creative new
strategies for fulfilment of goals, motivates to subordinates and provide some benefits on the
basis of work performance. I can properly take discussion about the team growth and discussion
about the problems arise. I give them chance to improve skills and doing work efficiently. As a
team leader I given the freedom and authority they need to make necessary decisions. I make
sure in an organisation never comes a biasness and discrimination with the employees. All these