Personal and Professional Development in Healthcare - Unit 04 Report

This report delves into the realm of personal and professional development within the National Health Service (NHS) and the broader health and social care landscape. It commences with a reflection on the author's practice as a healthcare professional, examining adherence to NHS principles such as equal rights, diversity, and confidentiality, while also addressing the challenges of providing free medical services. The report then discusses the impact of new developments, including relevant legislations like the Equality Act 2010 and the Health and Social Care Act 2012. Furthermore, it evaluates the effectiveness of the author's contributions when working with others, highlighting essential employability skills such as communication, planning, and self-management. The second task involves self-assessment using SWOT analysis, outlining strengths, weaknesses, opportunities, and threats, and establishing a framework for short, medium, and long-term goals. This is followed by a reflective account and an exploration of how the author's work role impacts interactions with others. The third task encompasses a professional discussion/report analyzing different professional relationships in health and social care, evaluating personal effectiveness in promoting individual rights, discussing conflict resolution strategies, and suggesting methods to enhance personal contributions to team effectiveness. The report underscores the significance of continuous development in maintaining contemporary trends and achieving fruitful outcomes in both personal and professional spheres within the healthcare setting.

UNIT 04. PERSONAL AND PROFESSIONAL DEVELOPMNET

Table of Contents
Introduction.................................................................................................................................................3
Task 1...........................................................................................................................................................3
Q1. Reflecting on own practise as a health care professional (AC 1.1) (AC 1.2).......................................3
Q2. Discussing the impact of new developments (AC 1.3).......................................................................5
Q3. Evaluation of the effectiveness of own personal contributions when working with others (AC 4.1)
(AC 4.3)....................................................................................................................................................6
Task 2...........................................................................................................................................................6
Q4. Assessing own current skills and learning style (AC 2.1)...................................................................6
Q5. A holistic development of short term goals, medium term goals and long term goals (AC 2.2)........8
Q6. Reflective account.............................................................................................................................9
Q7. Explanation of how the limits of own work role impacts on work with others (AC 4.2)..................10
Task 3: Professional Discussion/Report.....................................................................................................11
Q8..........................................................................................................................................................11
Explanation of the nature of different professional relationships in health and social care contexts (AC
3.1).........................................................................................................................................................11
Evaluation of personal effectiveness in promoting and supporting the rights of the individual (AC 3.2)
...............................................................................................................................................................11
Discussion of the ways to resolve issues encountered in professional relationships (AC 3.3)...............12
Discussion of how to improve personal contributions to the collective effectiveness of a team (AC 4.4,
4.3).........................................................................................................................................................13
Conclusion.................................................................................................................................................14
References.................................................................................................................................................15
2

Introduction
Development is always necessary, because unless there is development, nothing fruitful
can be achieved and the contemporary trend can never be maintained either. On both account,
personal and professional – development is of quintessential significance because development
implies growth and growth needs to be an integral part of the entire process. NHS has been
chosen to elaborate on the issue of personal and professional development with special regard to
the health and social care contexts (Cleary et al. 2011). In this work of research, three major
tasks have been elaborated upon in terms of focusing on the personal and professional
development in the health and social care.
Task 1
Q1. Reflecting on own practise as a health care professional (AC 1.1) (AC 1.2)
I, being a health care professional, believe in certain principles which fulfil the needs of
the hospitality industry. I am working as a health care professional in National Health Service in
United Kingdom. National Health Service provides free medical services to the patients by
following equal rights of all patients irrespective of the social status and financial conditions.
The organization believes that everyone should have a right to get the proper medical care all
over the world.
I completely agree with the vision of NHS which ensures that everyone has equal
opportunities regardless their financial capabilities, lifestyles etc (Morgon, 2014). At the time of
working, I have seen that the diverse needs of individual people have been met by NHS and an
assurance is given to them in order to equal access to the services that NHS provides. I have
learnt the visions of NHS which prevent the discrimination in healthcare services by promoting
equality and diversity in workplace.
We, the healthcare professionals, are told to provide the equal services to all patients by
treating them as a human being instead of focusing their social status and financial capabilities.
Health diseases are the private concerns of the patients which need to be kept confidential and all
the private matters related to health should not be disclosed publicly. I completely believe in
confidentiality and do accordingly by keeping all the medical records privates (Burns, 2014).
3

To make a comparison between the personal values, it can be noticed that the beliefs and
preferences that NHS follows have not been properly adopted and taken care by the industry
overall and many people. It has become impossible for much healthcare organization in UK to
provide free medical services to all the patients irrespective of their financial stability.
The management finds it impossible to handle the overall cost such as medicines,
equipment fees, salary of the medical staffs and doctors, infrastructure cost, healthy foods etc.
and asks for service charges from the patients. People who fail to give the hospital charges are
not entertained for the medical services and deprived from the facilities (Meidinger, 2015).
1. Equal rights  Equal rights refer to the best practices
which make us sure about the services
that have been provided to people.
The health services become fair and
accessible to everyone.
2. Diversity  NHS believes in diversity which
defines appreciating the differences
between people and an equal
treatment has been provided with
respect to people’s values, beliefs,
cultures and lifestyles.
3. Confidentiality  I have learnt about the confidentiality
in workplace that NHS follows which
defines keeping all the documents
confidential instead of making it
public
4. Manner  Defines high or old values
5. Pride  Defines pride or humility
6. Behaviour  Defines team spirit, individuality
7. Motivation  Provide motivation to the team
members.
8. Satisfaction  Provide satisfaction to the patients.
4

Your personal culture and experiences
1. Corporate culture  It dominates over national culture
2. National culture  It dominates over religious culture
3. Religious culture  It dominates over sexual orientation
It is significant for me as a healthcare professional to develop my own personal values regrading
my work. As a member of organization this is my responsibility to provide all relevant
information to client and always provide high quality services to them. On other hand, there are
guidelines provided by the top management regrading utilization of resources. In this situation I
tries to provide effective services to client with the limited resources.
I am working is health and social care enterprise which required various personal and
professional skills help me to provide much better services to patients. Because, personal values
and principles having a large influenced in health care setting. It involves personal attitude,
behaviour, preferences and other aspects. Apart from that, there are also my own life style,
values and perception represents working style. It will help to improve quality of services and
crate an ideal image of the healthcare organization in the public mind.
Individual culture plays a significant role which influenced the health and social care practices.
Cultures refers that to the values and beliefs which following by a group of people and transform
from one generation to another. In the context of given case, I am living in a society which
believes in the perform a task with full of dedication and commitment. It will help to perform my
work at health care setting which enhanced customer services. On the other hand, personal
experience also plays a prominent role in the working style. There are various issues which can
be arises in the healthcare institutions. My personal experience helps to solve these issues in an
effective manner
Q2. Discussing the impact of new developments (AC 1.3)
Being a healthcare professional I used to receive enquiries from the family members of
the patients which require new skills by developing legislations or policies in terms of equal
rights, diversity and confidentiality in healthcare practices. The legislations that NHS follows to
provide equal services to all the patients are the equality act 2010, the human rights act 1998, the
5

mental capacity act 2005 etc. which prevent the discrimination for people and increase the social
care. Some serious failure of health has been found out at workplace which requires proper
justification and code of practices.
I have been told to follow the policies which aim to help those people who lack the
capacity for maintaining their dignity and right to get the medical facilities as compared to
upper-level people in society. The new development specifies some protected characteristics
such as disability, marriage and civil partnership, pregnancy and maternity, race, religion and
belief, sex, gender reassignment and sexual orientation which help the people of specifying their
identity in healthcare industry (Ramani).
There is various development which required to implemented within the business organization.
As I having enough knowledge and experience to manage such changes I need to implement in
an appropriate manner. For example, there are various laws and legislations which change over a
period of time. This is my responsibility to follow all these rules in an effective manner. These
are:
Health and Social Care Act, 2012: This act is related with the NHS and its extensive services
provided to the public. There are following aspects includes in the policies which are:
 It involves duties relating to health care.
 Different provision for public health and future direction.
 Guidelines regarding data and information relating to health and social care.
 Statistical Data related to birth and death.
As a member of the company I will try to provide suggestions and recommendations in order to
increase client satisfaction level in an effective manner.
Q3. Evaluation of the effectiveness of own personal contributions when working with
others (AC 4.1) (AC 4.3)
I, being a healthcare professional, have some personal employability skills which I apply
at the time of working with others at the workplace. I am an employee of NHS which involves
into providing the noble services with respect to health care segments. I believe in myself and I
consider this as my main contributions in my team because self-believes and self-confident are
the most important skills which an employee should have. In healthcare industry, communication
is considered as the main skill while working in a team as a team member. I need to
6

communicate with the doctors, my team members, family members of the patients and it helps
me in improving my problem-solving skills (Madjid, 2014).
I have planning and organizing skills which is a part of self-management and it is
considered as one of the most important contributing factors while working in a team. Before
starting any task, a proper planning must be required which gives an idea to complete the task
step by step manner. The skills help other team members also because they get a proper idea
about initiatives I have taken during the working period.
The contribution that I have given into my team at workplace reduces the barriers to
effective team work in health and social care. The communication gap has been solved by
maintaining effective communication and team work, the proper planning and organising
provides sufficient knowledge to all the team members to improve their work efficiencies and
learning skills (www.diversityjournal.com, 2017).
A smooth work flow has been required in healthcare sector which helps the patients to
get proper medical services. My contribution helps the department as well as the team members
to improve the work efficiency by reducing the minimising the barriers. The team members work
together and provide quality services at workplace (Bercaw, 2011).
Task 2
Q4. Assessing own current skills and learning style (AC 2.1)
I, being a healthcare professional, follow the vision and objectives of NHS by extending
my helping hands towards the patients. I can analyse myself with the help of SWOT analysis
which focus on my strengths, weaknesses, opportunities and threats.
Strengths  I have the quality to organize the
skills and perform as a good team
member.
 I can have built innovative ideas with
other team members and I make plans
for allocating the tasks among the
team members.
7

 I can effectively manage my time and
distribute my works per the specified
time.
Weakness  I do not have any prior employment
experience.
 I am facing difficulties in problem
solving at the time of work.
 I am a weak communicator. I
sometimes face problems to share my
opinions because of my weak
communication skills.
Opportunities  I gather knowledge and experience
from this work. So, in future I can get
a part time or full time job by
showing my current experience in
NHS.
 I have an opportunity to get the new
job if I will relocate to other country
where healthcare industry has grown
significantly. I can show my
international experience to other
countries (Gerwig, 2014).
 I can prove myself by showing my
potentialities and determination
which I have gathered in my present
work.
Threats  I am working in UK and want to
relocate in other country where I can
face extreme employment pressure.
Because the industry has grown
8

tremendously and the students from
all over the world have participated
and applied for the position. It
becomes a treat for me in terms of
applying in other country for the same
position (Taylor, 2011).
Q5. A holistic development of short term goals, medium term goals and long term goals
(AC 2.2, 2.3, 2.4)
The table is following SMART goal setting which have been explained below.
Short term Goals  My employer expects quality services
from me which I should fulfil within
a very small time span.
 My work includes providing equal
medical services to the patients by
avoiding generalities which I need to
deliver efficiently.
 I can measure my success in terms of
quantity, quality, timeliness or
cost within a small span of time for
improving my skills (Valsiner, 2012).
Medium term goals  In medium term goal, I need to
analyse the time scales which specify
the completion time of each goal.
 The main objective is to have
organizational goal which ensures the
actions attainment of the higher-level
goal.
 My goal has been already specified in
earlier level. In medium term goal, I
need to ensure that all the elements of
9

goal have been properly understood
with its outcome (Havighurst, 2012).
Long term goals  My long-term goal has to be relevant
and specified which matches with the
industry specified goals in long term
basis.
 My long-term goal is to measurable
which allows me to improve my
present skills which focus on the
conditions and limitations of my
goals.
 Being a healthcare professional, my
long-term goal is to attainable which
accomplished on a timely basis. I
have to follow the proper time and the
deadline which have been specified
by the employer (Field, 2011).
Skill development plan:
Skill required Current skill Target Development
opportunities
Criteria Time
Communicatio
n
To easily
interact with
my staff
Need to
improve for
dealing
directly with
client
Helps to
improve my
personal and
professional
skills.
I tries to check
my current
performance
with historical
performance
3 Months
Time
management
Poor time
management
Need to finish
task in a
limited time
Develop
multitasking
skills for the
future
Compare my
productivity
and efficiency
2 Months
Leadership Able to attract Need to Manage a This skills 3 Months
10

subordinates at
healthcare
settings
improve my
skills at such
level which
helps to
motivate
subordinates.
team in a
manner which
perform their
task in an
effective
manner
judge by my
colleagues.
2.3
It is essential for me to track my development plan which help to improve my performance in an
effective manner. There are various tools and techniques which can be used by me in order to
monitors my overall development plan. SMART method is one of the best approach which are
given below:
Learning
target
Specific Measurable Achievable Realistic Time bound
Communicatio
n skills
This is my
goals which I
need to
improve in the
near future
I can able to
speck more
fluently and
given
presentation in
an effective
manner.
I can attain
this objective
which can be
attainable for
me.
I have good
communicatio
n but now I
need to
improve at the
next level.
The time
frame for this
task is note
more than 3
months
Time
management
This is related
with my
productivity
and efficiency
at health and
social care
setting.
It can be
measurable
that how much
time I will
take to
handling a
client on an
average.
It can be
achievable if I
can set this
target in with
communicate
with my co-
workers.
Time
management is
poor now I
need to
improve at
minimum
level.
The time limit
for this skill be
2 months.
Leadership Leadership
help me to
manage my
team work in
an appropriate
manner.
I will try to
motivate my
team members
to attain team
goals.
This target can
be achievable
for me.
I will try to
enhanced my
leadership
skill in an
appropriate
manner.
The timer
frame for this
task will be 3
months which
enough for
me.
I also provide rating my skills over a period of time and check my improvement in an
appropriate manner.
11

Skills Rating scale (1 to 5)
Communication skills 4
Time management 4
Leadership 3.5
2.4
As I am working with NHS, this is my responsibilities to determine my development skills and
enhanced at the next level. For this I required to use various approaches which are significant for
me. For example, my time management skill poor, now I will check these skills with my
performance and productivity. I will make sure that, despite the improvement in time
management it not effects my quality of services which is too important in health and social care
setting.
Q6. Reflective account
As far as my development plan is concerned, I can put forth that I do have my flaws and
drawbacks, but I try to overcome those in terms of my strengths and skills by means of acquired
learning and experiences. The working standards of the health care professionals are different n
NHS, but despite having little experience, I try to fare well in all the standards about serving the
patients with effective medical aid and assistance (Mashiach Eizenberg, 2011). The loopholes
need to be rectified and that has already been mentioned in the development plan.
As a health care professional, my own development plan can said to be having its basis
on my potentials and negative aspects which need to be strengthened as well as the positive
factors must be nurtured and developed further. My own development has been framed in the
development plan itself and it is evident that my future endeavours with the patients as
healthcare professional would be much more enticing in terms of providing them utmost
effective care in a far improved manner (Dixon-Woods et al. 2012).
Q7. Explanation of how the limits of own work role impacts on work with others (AC 4.2)
Being a health care professional certainly comes with certain responsibilities and it is
more so because health and social care involves taking care of other individuals who are in dire
12