Personal and Professional Development: Solving Work Problems

This report explores personal and professional development strategies within a hospitality setting, focusing on solving work-based problems through effective communication and time management. It addresses issues such as staff disputes and stress, emphasizing the importance of clear communication styles (passive, assertive, aggressive, and passive-aggressive) to resolve conflicts and enhance client satisfaction. The report also highlights time management strategies, including planning, scheduling, organization, and prioritization, to ensure timely task completion and improved service quality. Ultimately, the report underscores that managing time and fostering better professional relationships through communication are crucial for enhancing customer service and achieving organizational goals. Desklib provides more resources for students.

Personal and
professional
development

Table of Content
• Introduction
• 4.1 select solutions to work-based problems
• 4.2 communicate in a variety of styles and appropriate
manner at various levels
• 4.3 evaluate and use effective time management
strategies
• Conclusion
• References

Introduction
• There are diverse concerns raised at the time of working with a
highly appraised hotel group.
• Within the specific time frame the issues could be resolved.
• The most crucial aspect in this industry is satisfaction of the
clients.
• Efficient communication leads to clearing the concerns and the
issues.
• Time management leads to completion of required task in the
required period of time and goals could be achieved
effectually.

4.1 select solutions to work-based problems
• The issues such as of disputes among the staff members could be
solved with the assistance of effectual communication.
• There could also be certain issues such as stress problems due to
the busy schedules in the hospitality industry.
• The stress issues could be solved with the assistance of attending
the relaxing sessions.
• The problems of interpersonal conflict could be also solved with
the help of proper communication

4.2 communicate in a variety of styles and
appropriate manner at various levels
• Communication is one of the most vital key to solve
work based problems.
• It is crucial to carry out communication within the staff
members.
• There are diverse communication styles that could be
carried out to deal with the issues that could raise with
the clients.
• All the confusion could be cleared with the assistance of
communication

Continued
The diverse kind of communication styles are:
• Passive communication.
• Assertive communication.
• Aggressive communication.
• Passive aggressive communication style.

4.3 evaluate and use effective time management
strategies
• Timely management of tasks will lead to satisfaction of the clients.
• The working will be done smoothly if time is managed.
• Services could be provided with greater quality if all the tasks get managed
timely.
Time management strategies utilised here are,
• Planning
• Scheduling
• Get organised
• Set priorities
• Keeping time log

Conclusion
• Managing time is a key to satisfy the demands if the
clients.
• Better professional relationships could be developed
with the assistance of communication.
• Communication also solves the work based problems.
• Customer service could be enhanced with the help of
effectual management of time and doing proper
communication.

References
• Dirani, K.M., 2012. Professional training as a strategy
for staff development: A study in training transfer in the
Lebanese context. European Journal of Training and
Development, Vol. 36 (2/3), pp.158-178.
• Solnet, D., Kralj, A. and Baum, T., 2015. 360 degrees of
pressure: The changing role of the HR professional in
the hospitality industry. Journal of Hospitality &
Tourism Research, Vol. 39(2), pp.271-292.