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Travelodge: Personal and Professional Development Plan Evaluation

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Added on 2024/06/28

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This report provides an in-depth analysis of personal and professional development (PPD) within Travelodge, a UK-based hospitality organization. It begins by evaluating approaches to self-managed learning, including the use of internet resources, bulletin boards, seminars, conferences, and social networks, alongside Kolb's learning cycle. The report proposes ways to encourage lifelong learning in both personal and professional contexts, emphasizing goal setting and continuous learning practices. It assesses the benefits of self-managed learning for both the individual and the organization, highlighting increased commitment, decision-making capabilities, and competitive advantage for Travelodge, while individuals gain intellectual opportunities and self-confidence. Furthermore, the report evaluates the manager's current skills and competencies against professional standards and organizational objectives using a SWOT analysis to identify development needs, such as language skills and leadership abilities. A personal and professional development plan (PDP) is devised, outlining activities to improve problem-solving, time management, presentation, team-building, and communication skills. The report discusses the implementation of the development plan, documents development activities, reflects critically on learning against original aims, and updates the plan based on feedback and evaluation. Finally, it addresses the selection of solutions to work-based problems, communication styles, and effective time-management strategies, concluding with the importance of continuous PPD for meeting business opportunities and personal standards.

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PERSONAL AND
PROFESSIONAL
DEVELOPMENT

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TABLE OF CONTENTS
Introduction..................................................................................................................................................1
LO1.............................................................................................................................................................. 2
1.1- Evaluate approaches to self-managed learning................................................................................ 2
1.2- Propose ways in which lifelong learning in personal and professional contexts could be
encouraged............................................................................................................................................... 3
1.3- Evaluate the benefits of self-managed learning to the individual and organization........................3
LO2.............................................................................................................................................................. 5
2.1- Evaluate own current skills and competencies against professional standards and organizational
objectives................................................................................................................................................. 5
2.2- Identify own development needs and the activities required to meet them.....................................6
2.3- Identify development opportunities to meet current and future defined needs................................6
2.4- Devise a personal and professional development plan based on identified needs...........................8
LO3............................................................................................................................................................ 10
3.1- Discuss the processes and activities required to implement the development plan.......................10
3.2- Undertake and document development activities as planned.........................................................10
3.3- Reflect critically on own learning against original aims and objectives set in the development
plan........................................................................................................................................................11
3.4- Update the development plan based on feedback and evaluation..................................................12
LO4............................................................................................................................................................ 14
4.1- Select solutions to work-based problems.......................................................................................14
4.2- Communicate in a variety of styles and appropriate manner at various levels..............................14
4.3- Evaluate and use effective time-management strategies................................................................15
Conclusion................................................................................................................................................. 16
References..................................................................................................................................................17

LIST OF TABLES
Table 1: Skills evaluation............................................................................................................................5
Table 2: Development opportunities to meet current and future defined needs..........................................7
Table 3: Personal and professional development plan................................................................................8
Table 4: Documentation of PDP plan........................................................................................................ 10
Table 5: Changes in existing development plan........................................................................................ 12

Introduction
Personal and professional development in the individual is necessary from time to time to meet the
higher business opportunities along with personal standard of living in the society. The report will
review the approaches related to self managed learning and lifelong learning. It will also assess the
manager skills in Travelodge by carrying out SWOT analysis and will also develop personal and
professional plan (PDP) for development. Plan reviewing will also be highlighted so as to determine the
lacking areas and will focus on time-management strategies, work-based problems and communication
styles. Travelodge is the UK hospitality organization that operates in US as well.
1

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LO1
1.1- Evaluate approaches to self-managed learning
Self managed learning is the method in which individual is committed for enhancing the competency in
concern with particular job profile. There are various approaches that are to be adopted by the
Travelodge for promoting self learning. The most appropriate approach of self learning is taken as self
realization which is in visionary approach form. The approach will support the individual to analyse the
future trends in order to enhance competency (Cunningham, 2017). Self learning is another strategy in
setting the objectives and goals that are very useful for meeting development in professional term in
hotel Travelodge. The main purpose of hospitality industry is to serve the consumers in the useful way
and self learning to meet the objective is benefit for the staff and manager of the enterprises.
Furthermore, there are several approaches that show learning from others is described below:-
Internet: It is very useful source for gaining the abundant knowledge in concern with management
studies along with other studies that relates to management of risk. This knowledge can be shared at the
Travelodge workplace which is very supportive in meeting the business objectives.
Bulletin board: Opinion and ideas can be shown on the bulletin board and is very much effective in
boosting self learning with the manager and hotel staff members.
Seminars and conferences: This approach allows the individual to communicate the ideas and opinions
together with the experience that is very much helpful in professional and personal development.
Talking and facing the conferences supports the managers and employees of Travelodge to meet the
confidence level in dealing the customer directly (Cunningham and Bennett, 2017).
Social networks: It is been addressed that people and communities gives more time to the social network
for chatting and connecting with the individual’s on social networking. It is the most suitable platform
for the employees of the hotel to be in touch with professionals in their field as well so that opportunities
can be gained.
Goals setting and gaining the information from social websites and internet to meet the objectives in the
appropriate way is the good approach for employees and manager at Travelodge.
2

Kolb’s learning cycle
The theory is supportive in having the knowledge at various stages while organization in the learning.
Diverging: the knowledge gaining by observing others performance.
Assimilating: Staff members can formulate logical reasoning together in detail explanation (Evans and
Broome, 2017).
Converging: The staff members and managers can work on the complex situations and determining the
issues.
Accommodating: They are more concentrated on approaches of experiment instead of being theoretical.
1.2- Propose ways in which lifelong learning in personal and professional contexts could be encouraged
Lifelong learning is very much helpful in meeting the consistent development of the employee in both
personal and professional term. The mentioned task will majorly focus on the professional and personal
manager development at Travelodge. Lifelong learning can be met by targeting the goals and apply the
learning to meet the objectives. It will support the individual to generate the experience and ideas on
how to manage the issues and critical situations to meet the objectives and goals. Hospitality is the
industry that is growing at the wider scale and reflects heavy employment opportunities for lifelong and
career development (Robertson, 2016). It has been determined that employees work pressure in the
Travelodge increases the capacity of learning and promotes them to include in the continuous learning
practices.
Lifelong learning can be promoted by interconnecting high qualification in the organization. For
example: the management capabilities gained in the colleges can be applied for the growth of the
organization that will result into professional and personal growth. Furthermore; apprenticeships, credit
accumulation and schemes transfer are some of the manners that promotes lifelong learning in PPD.
1.3- Evaluate the benefits of self-managed learning to the individual and organization
Travelodge benefit
Self managed learning supports the management to get committed for managing the main
responsibilities of the firm. Travelodge can depend on the person that supports in decision making
processes. With the help of more employee number with self managed learning attitude and it is easy to
3

gain the competitive benefit that reflects the positive brand name in the market parlance. This kind of
attitude will support the enterprise to encourage the rest of the employee’s to gain higher position.
Individual benefit
Individual strength in self managed learning is that it is capable of conducting innovation in the
Travelodge and in exchange they can earn for greater position in the organization (Albrecht, et.al. 2015).
Intellectual opportunities and self confidence will support to meet the good position in comparison with
the competitors. Work errors can be lowered down which shows high growth in professional and
personal development.
4

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LO2
2.1- Evaluate own current skills and competencies against professional standards and organizational
objectives
Own skills evaluation is necessary in determining the existing skills and capabilities by comparing the
standards of professional and objectives of the organization. Being the Travelodge manager, it is my
duty to encourage the staff members and increase the performance to meet the greater customer
satisfaction and involve them in every needed outcome.
Table 1: Skills evaluation
Professional Skills Methods of improvement Existing rating
Problem Solving Skills
Analytical issues and identify the
solutions by having in detail
analysis
3
Time Management
For activity in the task, it is
important to use the time
scheduling approach by setting
the activities in priority through
Gantt chart, Critical Path
Analysis (Armstrong and Taylor,
2014)
4
Motivational skills
Using the relevant motivational
theories and approaches by
determining the staff needs and
then accordingly motivate them
to meet the organization
objective.
3
Team building Promoting the staff to
communicate the ideas
4
Communication Skills
Share more information with
other along with that also attend
the sessions of communication
4
5

Leadership Skills
Encouraging the staff to work for
the team objectives so that
organizational objectives can be
met.
4
Presentation Skills
Offer more presentation and
communicate more and more
with others.
3
2.2- Identify own development needs and the activities required to meet them
With the support of analysis of SWOT, I will be in the position to determine the improvement areas
which will be also helpful in managing the professional and personal development. The SWOT analysis
of own is listed below:-
Strength: As an individual I have strength like communication skill, team working, problem solving and
time management skills.
Weakness: My weaknesses includes improper multitasking, ineffective decision making, low leadership
skills and has less knowledge of several languages (Woodcock, 2017).
Opportunities: Opportunities for me are more promotion and incentives, gaining opportunities in
organization, career future development and confidence development.
Threats: My threats are high competitive pressure, advancement in technology and regular amendment
in the operational procedure.
According to the SWOT analysis I have addressed that it is crucial for me to gain the different languages
to serve the consumers from diverse origination. This will support in meeting high position in the future.
Multi-oriented of the individual is crucial for serving the consumer at peak point and hence I must use
the practices in normal circumstances as well (Tomlinson, 2014). In me, the skills of leadership are
crucial for team management as it include good decision making significance. By weaknesses
overcoming and use of effective strengths I might develop myself to meet more opportunities and avoid
the threat situations.
2.3- Identify development opportunities to meet current and future defined needs
6

By carrying out the SWOT analysis, it is significant to determine the improvement areas to meet the
existing and future wants in the organization. Self evaluation tool such as reviews and feedback are
supportive in determining the lacking areas that are advantages in meeting long and short duration goals.
Below are the capabilities that are required to be improved and following improvement of approaches
shall be undertaken:
Table 2: Development opportunities to meet current and future defined needs
Opportunities and
Skills
Improvement Actions Desired Rating Current Rating
Problem Solving Skills
In detail analysis is
required for the issues
and solutions so that it
can be determined
4 3
Time Management
Determining the
priorities by creating the
list from scheduling
time for several
activities in the task.
5 4
Presentation skills
By carrying out more
session of presentation
so as to gain the self
confidence
5 4
Team building
Offering help to the
team to meet the job
operations and motivate
them to analyze the
issues in group
(Hollenbeck et.al.
2018).
5 4
Communication Skills I am confidence in
communicating with the
customers but I also
face the issue of
5 3
7

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language barrier to
provide services to the
overseas customers.
Leadership Skills
I shall learn from other
leaders and managers in
the enterprises and
motivate the team to
carry out job operation
according to the
guidance.
4 3
Training and workplace development are some of the ways which can be used to increase the individuals
skills and support to meet organizational purposes.
2.4- Devise a personal and professional development plan based on identified needs
Table 3: Personal and professional development plan
Skills and
learning need
Present
rating
Neede
d
target
Improveme
nt areas
Activities
Undertake
n
Priority Times
cale
( in
month
s)
Success
measuremen
t
Problem
Solving Skills 3 4
In the
effective
manner,
issues
resolution
can be
solved
In detail
thinking
and more
explanation
will support
to
determine
the suitable
solutions
High
Lifelo
ng
learnin
g
When
number of
issues are
less and
determining
the answer
with less
time
consumption
Time 4 5 Task Task High 6 On time
8

Management
completion
according to
the given
period of
time
prioritizatio
n and time
allocation
for every
tasks
month
s completion
Presentation
skills 4 5
Dealing with
the business
partners and
making the
contacts with
the support
of
presentations
By
conducting
and
carrying out
the
presentatio
n procedure
in front of
customers
to influence
them
(Megginson
and
Whitaker,
2017)
Low
4
month
s
Presentation
administratio
n by higher
authorities in
the
organization
Team building 4 5
Group
working and
support of
the team
Motivating
the team
member to
communica
te the ideas
and solving
the issues
of one
another
Medium
2.5
month
s
Level at
which
numerous
employees
are in group
Communicatio
n Skills
3 5 Getting
administratio
n over all the
languages
Through
book
reading,
training
sessions
High 3
month
s
By analysing
the changes
in customer
dealings
9

and
attending
them timely
Leadership
Skills 3 4
Using correct
leadership
style
It can be
practiced as
per the
circumstanc
es demands
High
3
month
s
By analysing
the changes
in handling
the team
10

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LO3
3.1- Discuss the processes and activities required to implement the development plan
Plan in the development is executed together with particular objectives and goals that are to be met for
professional development. There are several activities and procedures that are significantly need setting
the development plan as follows:-
Comparing the skills with desired rating needed: Mapping the skills is to be done after identifying the
SWOT with the needed potentials and capabilities in the Travelodge. Travelodge is the hotel and
capabilities must be integrated to offer the customers with more satisfaction.
Setting of aims and objectives: According to the determined rating and in respect to meet the desired
rating, it is crucial to set particular objectives for the development of planning. Objectives are
determined according to the priority and are to fall in category of short and long term objectives
(Parmenter, 2015).
Development of strategies: strategies shall be framed according to the personal and professional
development plan. For example: I am required to work on overcoming the language barrier, increasing
solving the problem, leadership skills and hence the strategies shall be created accordingly.
Development and implementation of plan: In the tabular form the plan will support to keep the records
of several activities and execution will also assist to analyse the task meeting on time. It is also helpful
in controlling and managing the plan progress. Reviews and feedback are very supportive in analyzing
the progress of the plan.
3.2- Undertake and document development activities as planned
Table 4: Documentation of PDP plan
Objective Skills to be developed Deadlines Self
Evaluation
Rating
(out of 10)
To meet the target of
sales
Increased communication
capabilities so that bargaining with
the vendor in the suitable manner.
Getting products at low price can be
2.5 months Above
average
8
11

given to the customers at reasonable
prices. It will also support to meet
the sales target of the enterprises
Online medium use to
meet the objectives of
marketing
Technological skills learning so as to
meet with useful social media
platform and also support to interlink
with customer and business partners
around the world (Hayek, 2014).
This will support to encourage
services and products in the useful
manners
3 months Average 7.5
Task accomplishment
according to set
deadline
Time management development and
team building is important. Setting
task priorities and allocating the
work as per the time will support to
meet the goals in specified time
duration
5 months High 8
From the above analysis, the plan development activities are listed below:-
 Development plan formulation which involves capabilities to be formulated along with
improvement ways
 Activities planned are monitored according to the process of development. In this context,
feedbacks are also supportive (Armstrong and Taylor, 2014).
 Comparing the needed skills with the actual skills acquired to meet the competencies
 Plan modification by performance measurement in Travelodge
3.3- Reflect critically on own learning against original aims and objectives set in the development plan
Main purpose is to meet the greater position in the Travelodge hotel and to meet the important
development skills. Further the next activities in the planning will allow increasing the interpersonal and
professional skill that additionally support in meeting the objectives of the organization. With the
support of regular communication with the senior executive in the organization along with putting
effective presentation supports me to develop the self confidence to serve the clients. I was also able to
12

complete the task in time which clearly shows time management skills development by scheduling and
deciding the task priority (Savery, 2015). Suitable resource utilization, correct work distribution and
carrying out changes in the procedure of organization according to the requirement are the few
learning’s in Travelodge working.
Irrespective of above, I lack in many of the areas that requires improvement. On this account, I shall
share with the senior authorities and top executives to aware about the performances. I shall also collect
the reviews and feedbacks for future development as well. From the feedbacks and through observation
of own performances I came to aware that I still need to work on team leadership and building skills. To
overcome the areas of lacking, there shall be some amendment in the plan of development so as enhance
the skills to meet business objectives. Thus, it can be summarized that I have learned numerous skills
which I have planned for the objectives set in the development plan.
3.4- Update the development plan based on feedback and evaluation
Table 5: Changes in existing development plan
Skills and
needs of
learning
Improvement
areas
Activities undertaken Priority Success
measuremen
t
Timescale
(months)
Communicati
on Skills
Knowledge
about all the
languages is at
the high
priority
Attending the
communication
learning classes daily
Higher
In
measuring
the changes
shall be
observed in
dealing of
the
customers
2 months
Technological
skills
Implementatio
n of HRM
system with the
support of
technology
By actual
implementation of
technology
(Woodcock, 2017)
Higher Proper
resource
utilization
can save
cost and
2 months
13

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time
Team
building
Greater team
involvement
and assessing
their issues
Higher encouragement
to the member of the
team for their active
participation in
process of decision
making.
Higher
High team
member
participation
that gives
higher
performance
s
2 months
From the above feedback, I have determined that I posses good knowledge over communication but
there is more scope of learning in several languages and thus plan has been amended from book reading
to attendance of learning classes. As it is on greater priority it is crucial to finish as early as possible.
The technological skill priority has been modified to higher as it is also crucial for suitable management
of human resource to be there at peak season. Feedbacks support me to aware about that I am weak at
bonding the team and hence, there is the requirement of greater participation in team.
14

LO4
4.1- Select solutions to work-based problems
15

16
Solutions to work-based problems
Work based problems bound the enterprise to meet the desired objectives and goals. It is crucial to
resolve the problems such as work overload, lower down the employee morale, unmet target
expectations and many more. These problems will lower down the performance of the employee’s of
Travelodge and also impact the satisfaction of the customer in the negative manner. Accordingly in
the position of manager, it is crucial to determine the problems and also address the solutions for the
issues altogether
Solutions: In both the situations the manager must
take the training to aware the employees for the
needed performance. Travelodge shall also assure
that the resources are available according to the
needed objectives. Travelodge must develop the
objective which shall be actually achieved to reduce
the employee’s workload.
Workload: It is been determine that
Travelodge did not have proper working
structure that develops the workload issues
and result into de-motivation in the
employees. It can also be resolved by hiring
new employees in the organization for
workload minimization and concentrates on
work distribution as well.
Employee morale: The morale of the
employee is also regularly needs to be boosted
because much changes in the demand of the
customer’s brought the problems for the
employee of Travelodge. To meet this, the
research of the markets is done and determines
the customer needs according to the market
trend and accordingly provides the products
and services (Helyer 2015). Further, the best
way to boost the employee morale is to give
them the proper incentives and motivation by
performance evaluation.
Work based Problems
Workload Low emoloyee Morale

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4.2- Communicate in a variety of styles and appropriate manner at various levels
17

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Communicate in a variety of styles and
appropriate manner at various levels
By taking into account the work based issue which is high turnover; the first stage is to share the
issues of the employees at higher and low management level by using the suitable style of
communication. Problems sharing will support the organization to get active employee involvement
to determine the problem solutions. Hotel Travelodge is to adopt the verbal and non verbal
communication style at several levels which are explained as follows:-
Low level management: Verbal technique of communication is more suitable at this level. They have
less use of emails and thus information is either used verbally or with the support of notice billboards.
They are also informed for the changes in the verbal form using the procedure of the organization.
Middle level management: For effective
communication at the supervisory level,
Travelodge has to use the technological tool
such as mails as they are very cost effective and
generates higher reliability. It is termed as non
verbal communication.
High level management: Employees at the
greater level has much concentrated on
gathering the reviews and feedbacks from the
managers and for that the major use is verbal
communication. They are more likely to
explain the problems related to meetings and
conferences to bring the amendment in the
procedure of organization. To lower down the
employee turnover issue, they carry out the
incentive programs by assessing the
performance which is explained verbally
(Hughes and Reed, 2016). The meetings will
also support to determine the errors in the
policies changed and can be amended
Level of
managemen
t
High level
manageme
nt
Middle level
management
Low level
manageme
nt

4.3- Evaluate and use effective time-management strategies
Time management plays the crucial role in meeting the satisfaction of the customers which is the main
purpose of Travelodge. It highly impacts the decision making of the customers in selecting the hotels.
Thus, with the use of effective resources, the organization needs to concentrates on achieving the
deadlines using the several strategies of time management that are listed below:-
Scheduling: In the Travelodge, it is important to decide the time for every activity. Due to this risk will
be reduced and task will be completed on time. As per the strategy, they concentrate on determining the
duties and roles for the human resources by identifying capabilities and skills (Hollenbeck et.al. 2018).
Travelodge will support in strategy setting to raise the quality standards.
Planning prior: To finish the activities on time, it is also essential to set the greater priorities in the list
by planning effectively. For instance: Travelodge must do priority setting according to the customer
demands. This strategy will lower down the employee’s workload so that objectives of the organization
can be achieved.
19

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Conclusion
In the current study, the report had put the focused on the personal and professional development for
supporting and gaining the career future opportunities in the hospitality industry. For meeting the
business objectives of the organization, the concept of lifelong learning and self managed learning had
been reviewed. Personal professional plan has been developed to overcome the lacking areas of the
manager. At the end, reviews and responses are collected in performance measurement of the individual
and team which is based on work based issues and solutions.
20

References
Books and Journals
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practice. Kogan Page Publishers.
 Cunningham, I. and Bennett, B., 2017. Self Managed Learning and qualification programmes.
In Self Managed Learning in Action (pp. 127-148). Routledge.
 Cunningham, I., 2017. The wisdom of strategic learning: The self managed learning solution.
Routledge.
 Evans, J. and Broome, N., 2017. Developing the personnel function using Self Managed
Learning-organizational change in a major retail company. In Self Managed Learning in
Action(pp. 79-94). Routledge.
 Hayek, F.A., 2014. The road to serfdom: Text and documents: The definitive edition. Routledge.
 Helyer, R., 2015. The work-based learning student handbook. Macmillan International Higher
Education.
 Hollenbeck, J.R., Noe, R.A. and Gerhart, B.A., 2018. Human resource management: Gaining a
competitive advantage. McGraw-Hill Education.
 Hughes, R. and Reed, B.S., 2016. Teaching and researching speaking. Routledge.
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Publishers.
 Parmenter, D., 2015. Key performance indicators: developing, implementing, and using winning
KPIs. John Wiley & Sons.
 Robertson, J., 2016. Coaching leadership: Building educational leadership capacity through
partnership. New Zealand Council for Educational Research. PO Box 3237, Wellington 6140
New Zealand.
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 Savery, J.R., 2015. Overview of problem-based learning: Definitions and distinctions. Essential
readings in problem-based learning: Exploring and extending the legacy of Howard S.
Barrows, 9, pp.5-15.
 Tomlinson, C.A., 2014. The differentiated classroom: Responding to the needs of all learners.
Ascd.
 Woodcock, M., 2017. Team development manual. Routledge.
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