Report on Problem Solving for Personal and Professional Growth

This report details a student's approach to solving work-based problems, particularly focusing on work pressure in the hospitality sector. It uses a systematic approach involving defining the problem, analyzing it, generating possible solutions, selecting the best solution, planning for implementation, and implementing and evaluating the solution. The report identifies communication barriers among employees from diverse backgrounds and proposes training and development sessions to improve communication and reduce work pressure. It further emphasizes the importance of effective communication through various methods, including formal, informal, written, verbal, and non-verbal communication. The report also highlights time management as a crucial tool for organizational goal achievement, discussing strategies such as benchmarking, prioritizing, delegating authorities, and teamwork. The document concludes with references to support the discussed concepts.

Personal and profesional development
LO:4

Solution to work based problem
Problem Solving Steps:
Systematic Approach
Defining Problem
• Analysing Problem
• Generate Possible Solutions
• Selecting Best Solution
• Planning For Implementation
• Implementing and EvaluatingSolution

Continued...
Work pressure is the main problem which I along with my
employees will be facing in the hospitality sector. Further,
this is the only sector which operates efficiently by
satisfying the needs and demands of customers. Work
pressure exists in each and every organization. Working as
a junior HR manager, I have lots of responsibilities and I
am obliged to follow the instructions which are given to
me by Senior HR manager. I am also acting as a mediator
who develops a link between superiors and subordinate.

Continued...
There are many works based problem which exist in organization
as employees do not have proper communication as they come
from different background and they have their own native
language which they speack. Further, employees have their
own perception to complete a given task.
In order to solve all these problems, training and develop session
will help me to overcome all these drawbacks. Proper training
will give hint to the employees that what task and duties they
have to perform. By proper training and development, work
pressure will get reduced and employees will be able to start
their work by setting time management strategies.

Communication
Communication is considered as an information exchanged
between two or more parties with the help of communication
tools like speaking, writing or using some other medium to
interact.
Communication is one of the most significant part of business
activities and development. This helps in creating wide
impact on minimizing chaos and confusion within the
organization It helps the employees in creating high impact
by developing the porfesional and personal relationship. It is
one of the most basic requiremnts of business operations.

Communication measures
Various methods of communication implemented in business are:
 Formal communication: Superior subordinate
communication
 Informal communication: Peers, friends and management for
enhancing social bonding
 Written: Reports, memos, emails.
 Verbal: Interview, seminars, conference, meetings
 Non Verbal communication: body language, expressions,
gestures.

Styles of Communication for Hilton
MANAGEMENT LEVEL COMMUNICATION STYLES
Top managemnt Structures formal communcation, written reports,
memos and emails, one way communication.
Middle level management Verbal and written communication, Two way
communiction.
Lower level management Formal and informal communication, verbal and
non verbal communication

Time management
This is an effective tool for organzational goal acheivement
through planning and controlling the activities of employees
and team as well.
 Efficient tool for goal achievement
 Significant for success of the firm
 Helps in controlling cost
 Enhanced productivity of the firm
 Enhances profitability of the firm

Strategies of time management in
Hilton
The strategies adopted by the business units for managing time
and enhancing organizational growth are:
 Bench marking: Developing standards of working
 Prioritizing: Planning effectively to attain results
 Delegation of authorities: distribution of roles and
responsibilities for attaining results.
 Team work: Social loafing, group results, talent pooling

References
Nightingale, P. and O'Neil, M., 2012. Achieving quality learning in higher
education. Routledge.
Cercone, K., 2008. Characteristics of adult learners with implications for
online learning design. AACE journal. 16(2). pp. 137-159.
Robertson, S. and Robertson, J., 2012. Mastering the requirements process:
Getting requirements right. Addison-wesley.
Fallon, E. and Hausenblas, H., 2004. Transtheoretical model: Is termination
applicable to exercise? American Journal of Health Studies. 19(1). pp. 35-
44.
Baker, D. P. and et. al., 2005. Medical teamwork and patient Safety: the
evidence-based relation. Literature Review. AHRQ Publication.