Personal and Professional Development in Health & Social Care Sector

This report analyzes personal and professional values in health and social care, the influence of personal culture and experience, and the impact of new developments on personal values. It discusses the importance of values and professional development, including examples like IT training and leadership training. The report examines how personal culture influences the role of a healthcare assistant, focusing on equality, diversity, and personal experiences. It also explores the impact of changes in law, policy, research, and targets on personal values in care settings. Furthermore, the report explains the different professional relationships a healthcare assistant encounters, such as those with patients, colleagues, and specialists, emphasizing the significance of respect and ethical conduct. The report also highlights ways to resolve issues in professional relationships through communication, alternative solutions, commitment, and proactive measures. Desklib offers a platform where students can find similar solved assignments and study resources.

Personal and Professional Development in Health and Social Care
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Table of Contents
Introduction......................................................................................................................................3
Evaluate the effectiveness of your personal contributions while working with professional
colleagues using feedbacks from your work place mentor. (AC4.1) [D3]......................................4
Explain how the limitations of your role have impacted your working with professional
colleagues. Give examples.( AC4.2) [D3].......................................................................................5
Analyze how you have been able to minimize barriers to effective team work in your work
experience. Give examples.(AC4.3) [D2].......................................................................................6
Discuss how you have been able to improve your personal contributions to the collective
effectiveness of your team at work. (AC4.4) [D3]..........................................................................7
Personal contribution improvement.................................................................................................7
References........................................................................................................................................8
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Introduction
Introduction
The following assignment constitutes an analysis regarding comparison between personal and
professional values in social and health care, influence of personal culture and experience and
impact of new developments and changes in personal values. Value defines ideas as per code of
conduct, think and work. Professional development involves growth of a person in his role to
completely interpret the work he does and measures to be taken by him to improve. It improves
increasing important skills to carry out a person’s responsibility effectively and something that
will go on throughout our work. There are some examples of professional development such as
IT training, Health and security, Accounting and Budgeting, Legal expertise. Personal
development constitutes uplifting one’s talents and potential inside as well as outside the place of
work. By having an entire analysis of what one needs to attain and how to attain, one could
develop the basic skills by the help of a solution. There are some examples of personal
development such as leadership training, training related to management, training for
management of time, and training to enhance skills of effective communication, training to
handle difficult circumstances and manage conflicts.
Compare personal values and principles with the principles of support for working in
health and social care. (300 words) (AC1.1)
Even if we have no idea about the values and principles, we are covered with a group of values
which forms our everyday work engagements such as how should we react and work. Values
refer to the ideas according to which we should conduct our behavior, work, act, think and live.
Values depend upon our upbringing which we are given since our childhood.
Every single person has its own belief, likes and dislikes, own identity, personal opinions,
perception, own choice on which he or she should not be negatively judged.
Here Mr. Kelvin belonged to West Africa and was working as a health care assistant in London.
His parents were Christian Missionaries of British Origin. Hence he was brought up with
Yoruba, Christian beliefs and his culture as well. He had a very strong mindset about same sex
marriages and assigned to work with a lady having a live in relationship with a person of same
sex .Since he is open –minded he has no objection with this kind of culture.
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Professional Culture – Guidelines
1) Mobiles should be kept on silent mode
2) No calls should be answered during lecture.
3) No option of chatting online over social networking sites such as Facebook , twitter ,etc.
4) People should greet each other mutually with respect
5) There must not be any sort of disturbance during going on classes
Principles of Social
1) There should be promotion of effective conversation and healthy relationships
2) There should be promotion of practices leading to anti-discrimination
3) Material information must be kept confidential
4) Promotion of independence , dignity
5) Promoting anti- abuse practices for individuals ‘ care
Assess how his personal culture and experiences may influence his role as a health care
assistant. Give examples in general as well. (AC1.2)
Culture refers to an outcome of various phases of a person’s life, viz. environment, upbringing
and surrounding, where he or she has brought up, depending upon their religious, social and
educational background.
Culture is concerned with values and beliefs.
Culture involves rituals and traditions.
Culture is collective, spread by a group.
Everybody possesses a culture.
Culture is memorized.
Culture transforms one’s behavior and desires.
Culture is immortal and is rigid.
Culture is transferred and is complied era after era.
Culture never changes as per people’s needs.
Culture is often unconscious.
Significant values in H&SC
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Equality in Rights
Diversity
Privacy
Preference
Independence
Prevention from abuse and prejudice
Personal Values
Values comprises of some prime foundations in order to form judgement and separation of
“right “ from “wrong” conduct.
Personal Experience
Experience refers to knowledge obtained by practical experience or event .This is considered to
be distinguished to theoretical knowledge that derives from books or obtaining factual ideas.
Members with similar cultural background share a group of ideas, concepts, images, opinions
which helps them to consider regarding the world, to interpret the earth in roughly same
methods.
Culture involves a system of beliefs, assumptions about a person’s life that provide with code of
conduct and as well are distributed by a set of people. It constitutes material facts, language,
lifestyle, opinions, perception, traditions, rituals, and customs. These are transferred from one
generation to another.
Where Mr. Kelvin is brought up in a very open minded and dynamic environment he has a strong
opinion regarding matters of same sex wedding and does not object on matter of one living with
other possessing same gender. He is open with frank with every kind of engagement. He won’t
be hesitated to work with a female living with another female.
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(1.3) Discuss how new developments and changes to personal values can impact on work in
care settings. (AC1.3)
There has been a large-scale and, widespread variations in values have been considered all over
the world at various places, at different times and in different ways. Personal value depends on
several factors:
Change in Law-There has been different variations in legislation such as Freedom of information
.Several laws and have been enacted enabling people to take out material information needed.
Policy –Certain policies have been initiated such as whistle blowing, protection of data and
information enabling people to report freely, without any fear, against any kind of information
related to fraud or infringement and misuse of significant data.
Research-Analytical research is done on new and updated information which is to be applied in
replacement of old and outdated values.
Targets- National as well as organizational targets is diminishing time taken.
Explain the nature of different professional relationships that Mr Golden Kelvin will
encounter in his role as a health care assistant. (AC3.1)
Positive relationship-Positive relationship involves meaningful interactions which lead to
positive emotions such as personal touch, personal satisfaction, happiness, enjoyment and well-
being (Quoidbach et al., 2015).
Health Environment-It involves practitioners, specialists; adopt different diagnostic, preventive
therapies for treatment practices.
Social- care Environment-There are organizations established who employ professionals work to
take care of children at risk, under-privileged people, adults, young people and senior citizens.
They provide care to the citizens’ needs arising from illness, old age and disability (Deane,
2013).
Child –Care environment- organizations that are connected with some children from their birth
to their age of 13 years in their own residence, in schools, and in places outside the schools
(Rawlins et al., 2013).
Working in partnership- Working in partnership leads to low burden of work, effective team
spirit, healthy relationship, ethical work environment, standard quality work, and effective
communication (Vallaster and Lindgreen, 2013).
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Hospice- It refers to a system that provides care to individuals as well as their families, relatives,
even at their residence or in a hospice room in a hospital or nursing home.
There different types of professional relationship:
1) Individuals who need personal assistance and care.
2) Colleagues require care and support
3) Health as well as social care specialists
4) Families need care and concern
5) Senior workers
There are several kind of framework which constitute different kind of relationships in health,
social and child care surrounding occur. Formal and Informal background:
1) Relationships can be both official and unofficial
2) The official relationships are created by superior workers and managers are framed and
usually generated from organizational overall ambitions.
3) They are mention by policies, norms and regulations.
4) Attitudes, conduct that constitutes empathy, respect hard work and professionalism are
very important components of official relationships.
Evaluate personal effectiveness in promoting and supporting the rights of his client.
(AC3.2)
Respect for elementary dignity of each and every person situates at the human rights’ heart.
Human rights can improve the knowledge of every section of people whether they are service
providers, workers or service receivers.
These values are very significant for success of health and social care services.
There are several strategies that can wear to successfully endorse equality and diversity:
People need to have updated knowledge about diversity and equality.
Promotion of personage prerequisite and developing customized care plans.
Institute customs of working which are not biased, present person centered care and work in a
non judgmental method.
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Person care plans should be promoted to reveal the choice and preference, opinions and beliefs
of individual.
Follow all the rules regarding code of conduct social and health care.
Ensure that the secret data of service users is prevented always.
There are several issues regarding professional relationships such as abuse, conflict, ethics and
secrecy versus disclosure.
Discuss various ways that Mr Kelvin may adopt in resolving issues encountered in his
professional relationships (AC 3.3)
Professional relationship is one of the pertinent relationships in the corporate world (Berkovi,
2016). It is build on the professional scenario. The issues are highlighted towards conflict,
ethics, confidentiality and disclosure and abuse. These are the pertinent issues which are
normally encountered in the corporate world. The issues can be resolved by the following
methods namely:
Communication is one of the most pertinent ways to resolve the issue in the professional world
(Bardach and Patashnik, 2015). Effective communication with the management can help curtail
the misunderstanding and help to sort out the problems. It is on e of the most effective solution in
the corporate sphere. Proactive communication can eliminate the differences prevailing in the
corporate world significantly.
To Visualize the alternative is another aspect which can be taken into account to resolve issues in
the professional relationship simultaneously (Stringer, 2013). Sometimes, certain issues cannot
be resolved by mere communication but finding alternative routes to eliminate the same. This
helps in maintaining healthy relationship which is proactive in nature.
Commitment is another aspect where the resolving of the issues pertaining to relationship can be
tackled. The commitment should be towards the priority rather than on the ancillaries. The
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commitment should be directed towards the progressive development rather can remaining in the
isolated zone. The commitment if directed towards the progression can help in the retain ship of
the relationship simultaneously.
Proactive is one of the most active measure in the retain ship of relationship in the corporate
world. Instead of waiting for the problems to arise professional relationship should be the
priority in the corporate world. This can help in the elimination of the faults prevailing in the
professional field.
Query should be addressed in the professional world. Any unfamiliar issues if comes up can be
addressed by the redressed method where the grievance are chalked out in a systematic manner
and resolved in the detailed manner. Any query if comes up to the management should be sorted
out by the implication of immediate effect policy which helps to curtail the issues in the
proactive manner. This is an effective measure to eliminate the issues in the professional field
significantly. It helps to eliminate the differences in the corporate world. The elimination of the
matter is possible through the implication of managerial priority in the same simultaneously.
This is one of the pertinent measure to eliminate the issues simultaneously.
All the solutions that have been explained if chalked out in an effective manner can help
eliminate the differences prevailing in the respective field significantly. The solutions would
help to counter the differences and help in the curtailment of the issues. The issues can led to
further adversity in the organization and would lessen the performance growth in the
organization. In order to prevent it the measures as highlighted can help to eliminate the
differences significantly. Management has to be proactive in the organization and
communication in the hierarchy should be towards the effective implementation of the policies
significantly. Management has to be active regarding the prospects of development.
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Task 3
Evaluate the effectiveness of your personal contributions while working with professional
colleagues using feedbacks from your work place mentor. (AC4.1) [D3]
Team working enhances the potentiality of care workers to take care of the patients. Health and
social care service sector required patience and attentiveness of the care workers. Team working
ensures coordination among the care workers. Health and social care team working is guided and
supervised by a mentor.
Effectiveness of personal contribution
I am Mr. Golden Kelvin working as a Health Care Assistant has the responsibility to work as a
supporter to care service users. I communicate with the service user verbally and non-verbally.
Fair, comprehensive and positive communication with the team members motivated and
energized them. I maintain a logbook to put down the performance report of my fellow members
and later handovers it to the mentor. In this context, I am personally oversees if the care service
users are enjoying proper food and lodging facility at the health care sector. On the other hand, I
prepare beds for them. The aim behind this personal contribution is to strengthen team bonding
among the care workers and care service users. The effectiveness of this personal contribution
enhances practical knowledge and good command over organizational ethics, statutory codes
which will uplift my professional capabilities.
Feedbacks of Mentor
According to Anatole et al., (2013), in health care service, no team performance is complete
without the reflection of personal performance. The mentor or nurse or health care sector
provides the feedback report to every care workers. Based on this report, the care worker needs
to improve their professional and personal skills. The renowned scholar Kolb established Model
of Reflection. There are four different sections in Kolb’s model (Moon, 2013). From the concept
of Kolb’s model, I need to put special focus on my previous experience and mentors’ feedback
on this point. Therefore, my thinking over the factor or opinion of mentor can help care worker
to eradicate weaknesses. The adaptation of several strategies or practices can be applied to
develop personal and professional abilities. The active experiment over the negative feedback of
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mentor effectively uplifts my personal and professional skills as a health care assistant and my
coordination with my colleagues.
Explain how the limitations of your role have impacted your working with professional
colleagues. Give examples. (AC4.2) [D3]
The power position of the health care assistant has several boundaries and limitations at the work
place. The limitations prohibited me to use my best efficiencies at the health care service centre.
Health care organization sets several ethics and regulation to abide by the care workers as well as
the service users. This limitation has both positive and negative impact at our workplace.
Limitations are responsible for maintaining a peaceful work environment at health care service
centre.
Limitations at workplace
As a health care assistant I have various limitation and boundaries at my workplace. I cannot pay
any special service to service users. The care workers cannot take any instant decision without
the permission of mentor or guider. We have to present our self as the reflection of whole team
member. Every single decision requires consent of team members. The job description itself is
bounded with limitations. The feedback of mentors disclosed strengths and weaknesses of
individual care workers. This report measured each and every team member accordingly their
strengths and weaknesses (Phillips, 2016). The organizational policies and procedures are the
legal boundaries which limit the working area of care workers.
Impacts of the limitations
The limitations of health care service sector have positive and negative impacts on the care
workers. The limitation is also present in paying any special care to impaired patients, creates
dissatisfactions in the mind of care workers (Chao et al., 2015). On the other hand, the care
workers like me feel suffocated working environment when they cannot take any decision
without the permission of their mentors. Therefore, open announcement of the mentor’s feedback
creates clashes among my colleagues of health care service. For examples, there are certain
awkward situations, when the care workers like me have to abide by the organizational policies
and regulation (Busse et al., 2014). We cannot help the victim only because of the legal
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limitations. In this type of worst situation, the I feel the negative impact of professional
limitations.
Analyze how you have been able to minimize barriers to effective team work in your work
experience. Give examples.(AC4.3) [D2]
Barriers
The care workers of United Kingdom face several barriers at their workplace. The barriers at
workplace come as the major challenges to the employees. These barriers prohibit me to provide
my best performance at my workplace (Weller, et al., 2014). I have witnessed excessive
frustration of the care workers which is generated by the pressure of barriers.
Barriers – team working
The splitting of loyalties between individual and team values is the effective barrier to the care
worker. Due to excessive work pressure, I fail to pay attention to multiple responsibilities
(Glenton et al., 2013). The diversity of race, gender, class and religion creates barrier among the
team members. On the other hand, the over defensive attitude of mentors is a major issue in this
section. Current competitive nature of team members is deteriorating the trust in the team
working. The example of team working barrier is my colleague who got married with same sex.
However, I have strong religious view about same sex marriage.
Minimize barriers
In this situational context, I need to build up a commitment to the team objective. As a health
assistant I need to show respect towards excellent skills and capabilities of other team members.
This will diminish the clashes among my fellow team members and reinforce the team bonding.
The positive attitude towards colleagues will build trust in team working. Sharing the
responsibilities for care users is effective to wipe put conflicts barrier. The establishment of eco-
friendly environment is helpful to minimize various barriers at health care service sector.
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