Personal and Professional Development Plan for Assistant Hotel Manager

Desklib provides past papers and solved assignments for students. This project focuses on personal and professional development in a hotel setting.

Personal Skill Development
1

Table of Contents
Introduction......................................................................................................................................4
TASK 1............................................................................................................................................5
1.1 Appraisal looms to self-manage learning. Which approach can be more suitable for you or
your staff at Travelodge Hotel?...................................................................................................5
1.2. Propose ways in which lifelong learning in personal and professional contexts could be
encouraged at Travelodge. In this question, you should say how you as a manager could
encourage lifelong learning at Travelodge Hotel........................................................................6
1.3 Evaluate the benefits of self-managed learning to you as an assistant manager and the
Travel Lodge. Your judgment has to be supported by relevant evidence or examples...............7
TASK 2............................................................................................................................................9
2.1 Evaluate your own current skills and competencies against professional standards for a
hotel manager and against organizational objectives of Travelodge Hotel.................................9
2.2 Identify your own development needs and the activities required to meet them. Which of
your skills may need to be improved? How are you going to improve or gain these skills?........10
2.3 Identify development opportunities to meet your current and future defined needs. Which
opportunities are available for you inside or outside of the hotel to improve your skill
development needs?...................................................................................................................11
2.4. Devise a personal and professional development plan based on identified needs. In this
task, you need to prepare a ‘plan’ for personal and professional development. In this, you need
to mention three issues: ‘what’ are your needed skills; ‘how’ are you going to develop the
skills; and ‘when’ are you going to develop intended skills?....................................................12
Task 3.............................................................................................................................................15
3.1- Discuss the processes and activities required to implement the development plan...........15
3.2- Undertake and document development activities as planned.............................................15
3.3- Reflect critically on own learning against original aims and objectives set in the
development plan.......................................................................................................................16
2

3.4- Update the development plan based on feedback and evaluation......................................16
Task 4.............................................................................................................................................18
4.1 Selection of solutions to work based problems...................................................................18
Hiring of right people................................................................................................................18
Recognize and reward solid performance..................................................................................18
Provide opportunities for development.....................................................................................18
4.2 What suggestions do you recommend to retain staff at the hotel and improve customer
care?...........................................................................................................................................19
Conclusion.....................................................................................................................................21
References......................................................................................................................................22
3

Introduction
I am employed as the assistant manager of Travelodge Ilford and I am facing problem with the
employees’ turnover over three years. For the growth in future, the tasks are being done with
recommending Travelodge as the center of the research. For meeting up the current and future
need, all the company needs developing opportunity. In the first task, the discussion is all about
how the lodge has embarked on the process of personal and professional development. On the
next task, it is being described about how I am going to manage the responsibility of an assistant
manager as per the requirement. In third task, it has been mentioned about the implementation of
development plans. In addition, in the last part, the topic is discussed for taking the necessary
steps are to be adopted in respect to problems of the employees’ turnover. The task is all about
the points that are being mentioned in the above statement.
4

TASK 1
In this task, it is being observed that individuals can learn with the help research, as it will be the
witness of the task of their work or assignment. After doing the research, all the employees are
able to learn various techniques. Self-management learning has three major approaches and they
are explained as seminar and conference, social network and internet (Bennett-Levy, 2018).
1.1 Appraisal looms to self-manage learning. Which approach can be more suitable for you
or your staff at Travelodge Hotel?
Seminar and Conference
Seminar and Conference helps people to gain knowledge about different kinds of topic. It is used
as very useful tool for proving knowledge to the gathering in the seminar and conference that are
being held. Seminar and conference also give assurance to the people and led their confidence
grow stronger than previous (Sangster, 2017). To gain confidence for speaking in front of the
audience is a part of developing skills of your own rather than taking transferable skills that can
only be utilized in the range of organizational settings. As per my view is concern, I also think
that learning form events of Travel Lodge is much effective for empowering both individual and
organizational.
Social Network
In the digital world, there are number of social site such as Face book, Twitter and lots of others.
Now days, most of the people spend their time on getting themselves involved in social media
(Kroll and Dussias, 2017). Social media is mainly known of getting in touch with everyone but
except that it has also become the way to gaining knowledge about the things happening around
us. With some of my personal curiosity about the inventor of Face book, Mark Zuckerberg, I
came to know about his biography where his struggle and success is included. As per my
opinion, the entire individuals who have attended the learning event of Travel Lodge can apply
Zukerberg in their own life for better improvement.
Internet
5

In the world, in every second there are lots of thing happening or happened in the past, Internet
is being considered as the way to look over all the data regarding any kind of topic, in other
words it can be said as the home of data (Salter and Rhodes, 2018). There are many sites
available in the internet now days but for any kind of specific research data, Google Scholar is
the most helpful for accessing academic articles and journals. According to the knowledge,
generally all the experts have written the articles based on their subject. The knowledge that I
have gained from internet that is the people are accessing internet data, which are written by
various authors in different types of subjects like risk management, business and management
studies. With the help of internet, people are able to obtain idea about any kind of work and
place, which is needed.
In the above paragraph, it is being discussed about the three major approaches from where I have
understood that internet is the main or suitable way to gain knowledge among all the options. For
the staffs of all the Travel Lodge Hotel, internet is one of the best options among all. With the
help of internet, people in this world are able to access and get knowledge about all the things
that are required to them. Internet helps in very effective way for searching any kind of data
Due to all this, help from the internet there are various type of process to encourage the lifelong
learning of employees and the manager of the company to follow the rules wisely of all kind of
processes to encourage their employees regarding this.
1.2. Propose ways in which lifelong learning in personal and professional contexts could be
encouraged at Travelodge. In this question, you should say how you as a manager could
encourage lifelong learning at Travelodge Hotel.
For lifelong learning, I have generally used seven ways to encourage as a manager of Travel
Lodge. Following are the ways with full description.
Self-direct is allowed for the staffs
In a suggestive manner, I think all the employees should be allowed by the manager to learn
about everything by their own choice. The managers should provide facilities to their employees
with all way. Effective ways out from the managers are the best ways for the employees to get
encouragement for teach (Meijer et al., 2017). Every person has their own way to learn things
6

and it is obvious that they only can find out better understanding about what they need to learn
for gaining knowledge.
Significant way of learning as per the performance goal
For giving the best performance in the work place, I suggest to all the staffs of Travel Lodge that
make your own goals and aim for performing in the best way.
Casual learning is to be utilised
Casual learning is one of the most important ways to encourage the employees for lifelong
learning. As this type of learning are always needed for a person in any company where ever
they will go for their growth.
Library Creation for the all the learning resources
Creating library is one of the best processes in my hotel for engaging all my employees to learn
all kind of needed things to gain knowledge in every aspect of life (Markham et al., 2017)
Learning Objective Identification
For developing knowledge and personal skills, learning is the best and effective way and I took
that responsibility to make the employees understand and to identify learning.
1.3 Evaluate the benefits of self-managed learning to you as an assistant manager and the
Travel Lodge. Your judgment has to be supported by relevant evidence or examples.
It is known by all the managers of every company that there are many advantages of self-
managed learning. I as a manager at Travel Lodge realised that my hotel and me both are getting
benefits for the self-managed learning that are being done by the employees. Following are the
two important benefits that are absorbed for the betterment of the hotel.
Benefits as an Assistant Manager
Particular skills are always managed by the help of self-management, which is considered as one
of the best way to learn. However, gaining knowledge is the way to be more profitable as
because learning with your own help can make you understand the subject properly (Patton et al.,
7

2015). Formal learning is not the good way as per me, utilising the way of self-management is
the easiest process as compared with all the relevant way of learning.
Benefits as per Travel Lodge Hotel
In purpose of reducing costs this can be concluded as the major advantages for the hotel Travel
Lodge without providing formal learning to all employees, they have been trusted to gain
knowledge, which is self-managed (Cruess et al., 2016). Thus, it has been found that the Hotel
Birmingham have also reduced their cost budget from being influenced with this method. This
method will help every hotel to retain more number of employees rather than the current
situation.
8

TASK 2
2.1 Evaluate your own current skills and competencies against professional standards for a
hotel manager and against organizational objectives of Travelodge Hotel.
In the market for keeping a good reputation, I have decided to stretch the sustainability skills
that can bring positive change for establishing Travel Lodge Hotel in the best manner.
Skills requirement Evaluating Skills Time
implementation
Impact on the
organisation
Flexibility  accepting the
reality needed
for work
 various results
are the basic
needs related to
work
2.5 months Assigned works are
being enhanced due
to respective skills
and quality of the
work. Implementing
their own skills will
help establish my
own work dedication
for the company. It
will also help to
improve in a
progressive manner.
Decision and
solving making
problems
 problems
regarding
retrospection for
the company
 Thinking
critically
1month This kind of
confidence can help
in building the
ability to develop the
decision-making
skills at the required
time. With the help
of all this skills, the
ability of a manger
can be found to
9

conduct the other
employees.
Table 2.1: Requisite skills
(Source: Created by the learner)
2.2 Identify your own development needs and the activities required to meet them. Which
of your skills may need to be improved? How are you going to improve or gain these skills?
From experiences have helped me to learn and develop my personal skills that will motivate my
professional life. Some of developing skills are as following;
 Being Specific – this part of skill delves with the managing capability being followed the
norms of the subject. Without any delay, an individual needs to have an in-depth
knowledge that enhances the quality of the work on the part of the company.
 Being Optimistic – planning should consider as the positive impact on the company. It is
obvious to scrutinize the negative side at first but along with that positive thinking; which
plays a greater part in the establishment of a company (Dong et al., 2017).
 Self - confidence – this part of the skill plays an important role behind the construction of
an individual’s skills. I need to work upon this that will help to bring positive changes in
the company. Self-confidence makes a different place that boosts the self-enthusiasm,
propagates the positivity, and convinces others to oneself.
 Public speaking – this skill enhances the power to turn the crowd over the unfavourable
conditions and helps to maintain the higher position of an organization. Public speaking
comprises the quality of an eloquent speaker that seeks for clear voice with lucid focus on
the delivery of speech (Jackson, 2015).
 Creativity – this skill take the assigned work to another level. Creativity helps to take the
work to an extra ordinary level and draws a line of difference from others project.
Creativity makes well-established personality that is beneficent to build up an
organization.
10

 Ethics and Integrity – this skill build the honesty to work with dedication for further
development in an organization. Ethics and integrity propagates the working style of the
employees, those who are efficient and bring better managing system for the company
(Lussier, and Hendon, 2017).
 Ability to take decisions and solve problems – taking correct decisions in any difficult
situations helps to make a path of ease. Every organization seeks for some employees
those who can take influential decisions. An employee should know the tactic to conduct
set of information and that helps to make an appropriate decision for the organization.
2.3 Identify development opportunities to meet your current and future defined needs.
Which opportunities are available for you inside or outside of the hotel to improve your
skill development needs?
The above stated qualities have helped to gain success while establishing my Travelodge Hotel.
As per my point of view, working in an efficient place tends to make an individual into an
intelligent person. There are certain changes with has pushed me in front of challenges and
without hesitation those positive changes have helped me to fight against them (Subramanian,
2016). I have also come across that these changes or qualities should be sustaining in me and
henceforth, will give me opportunities to walk in the successful paths of life.
In a way of better speaking, I need to continue with the practices that will help me to develop
more and invite excellent opportunities for me. To be in the row of success, I should also go for
public speaking. With the help of practices in front of the mirror, my skill of public speaking will
become better (Gautam, 2018).
In terms of self-confidence, I need to have faith on me and that will work in the form of positive
energy towards an organization. Being self-confident makes one influential for the betterment of
the organization (Lerman, 2017).
Creativity is something that exists in everyone with a range of variety. Creativity needs to filter
with the help of self – realization. Creativity helps to draw a line of difference from others. To
maintain the position of manager, it is very pivotal to have a grasp of all these stated qualities.
These qualities enhance a developed personality under every feasible situation that would be
beneficial to the organization.
11

2.4. Devise a personal and professional development plan based on identified needs. In this
task, you need to prepare a ‘plan’ for personal and professional development. In this, you
need to mention three issues: ‘what’ are your needed skills; ‘how’ are you going to develop
the skills; and ‘when’ are you going to develop intended skills?
Required Skills How do they develop the
skills
Time of
implementation of
developed skills
Impact on the
organization
Communication
Skills
 Participation in
training classes,
seminar and free
lectures
 Newspaper
reading
 Communicating
with other people
2 months Communication skill
influences to conduct a
efficient discussion
with other team
members.
Communication skill
helps to make good
selection of words that
will put a positive
impact on the
discussion (Kelly et
al., 2018).
Communication skill
enhances the ability to
write.
Reading paper and
books helps to gain the
knowledge of use of
proper words.
Analytical skills  Ability to conduct
research
 Analysis of data
 Illustration of the
research ethics
3 months Analytical skills help
to simplify the
research with the help
of better demonstration
of core points of the
research (Carver,
12