Report on Personal and Professional Development in Healthcare

This report delves into the critical aspects of personal and professional development within the health and social care sector. It examines the core values and principles that guide service providers in delivering effective patient care, emphasizing the importance of treating all patients equally and with respect for their diverse backgrounds. The report explores how organizational culture and personal experiences influence an individual's role in healthcare, highlighting the need for supportive environments and continuous skill enhancement. Furthermore, it discusses the impact of new developments and changes within the healthcare landscape, advocating for the adoption of innovative management strategies and ongoing training to meet evolving patient needs. The application of the Honey and Mumford learning style and reflective models is also explored, providing practical insights into how healthcare professionals can improve their skills, communication, and overall effectiveness in the workplace. The report concludes by emphasizing the benefits of personal development for both service providers and patients, ultimately contributing to improved healthcare outcomes and patient satisfaction.

PERSONAL AND
PROFESSIONAL
DEVELOPMENT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1................................................................................................................................................1
1.2................................................................................................................................................2
1.3................................................................................................................................................3
TASK 2............................................................................................................................................4
2.1................................................................................................................................................4
2.2................................................................................................................................................5
TASK 3............................................................................................................................................6
3.1................................................................................................................................................6
3.2................................................................................................................................................6
3.3................................................................................................................................................7
4.1................................................................................................................................................7
4.2................................................................................................................................................8
4.3................................................................................................................................................8
4.4................................................................................................................................................8
TASK 4............................................................................................................................................9
2.3................................................................................................................................................9
2.4..............................................................................................................................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Personal and professional development is a process of adopting new ability, skills and
knowledge in the personality for getting success in the particular field. In other word, it can be
said that it is personal development of an individual by which skills, knowledge and abilities are
improved (Hopkinson, 2014). In health and social care organisation, there is required to effective
quality and skill in the service providers so as they can manage patient and render effective
services to them. In the context of H&S, professional development is very essential so as
employees can effectively communicate with patient and manage them appropriately. In this
project report, various criteria of working in the health and social care organisation has been
discussed (Calderhead, 2012). In additional to this,in such organisations how service providers
should treat with patients in order to overcome their health related issues also addressed in this
report. Further, this project has successfully dis cusses personal values and principles which
influence individual personality and their work in health and social care organisation.
TASK 1
1.1
In the health and social care organisation a service provider have major objective to
render effective services and care to the patient so as they can able to recover from their
disability and health issues. Being a service provider in such organisation, my main objective tpo
perform effectively and provides effective helps to patient. For this purpose, I need to improve
my overall professional and personal development so as i can perform excellently in health and
social care organisation (Zepeda, 2012). Personal values are reflections of our needs, desires and
what I care about most in my life. Values are great cohesive forces for our identities and can be
thought of as decision making guidelines that assists me connect to my true selves. On the other
hand individual principles are those attributes in my their personality which define and guilds
me in developing a positive parenting strategy bases on my personal beliefs and value system.
Some personal values and principles which can assist me in contributing effective support and
help to the patients in health and care organisation-
Personal Values & Principles It effects on health and social care
Equal rights It is my major personal value through which I
treat equally to all patients in the health and
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social care organisation. In my view, all
patients are equally valuable and important for
me. Therefore, I treat all patients in equal
manner there should not any kind of
discrimination with services users such as age,
caste, genders and other personal references.
For example- if in health and social care
organisation there have so me patients from
India whose culture is completely different
from London. Further their language, beliefs,
values and region is also different from
London. In that situation my personal value of
equality rights can assist me to treat and
facilitate all patients as equal. There should not
any kind of discrimination by providing health
care services an d treatment of them.
Diversity As per this personal value, i understand that
each patients are unique and valuable. For
example- If there are some Indian patient in the
health and social care organisation, then I
should attend some training and development
programs for learn new languages. Through
which I can communicate with them and
understand their words and feelings in an
effective manner.
Confidentiality As per this personal principle, I keep clients
and patient information secure and safe.
Confidentiality mean, I don't use their personal
information for any other purpose. I protect
and keep their data in between me and patients.
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Confidentiality includes individual files are
locked and secured. For example- If any group
out of the organisation required some personal
information and data of patients in order to
analyse the situation of hospital. My personal
value of confidentiality does not allow
disclosing any detail of them without their
permission.
1.2
In health and social care organisation, patients always desires proper care and remedies
for his health issues and disability. In addition to this they want special care and treatments from
service providers. For this purpose, there are required an effective work culture and healthy
environment at workplace so as all patients can feel safe and secure. Organisation culture can
influence large level to patients and with assistance to this aspect they can recover their health
issues (Buxton, Burns and De Muth, 2012). On the other hand personal experience can also
largely affect my role and contribution. In this type of organisation there is required a supportive
and cooperative environment so as patient can feel safe and secure. Personal experience can
assist individual to enhance their capability of working as well as improve their performance at
workplace.
Personal culture and experience Effects on health and social care organisation
Personal culture and experience also affects
the role of individual in the corporation.
Culture refers to the cumulative deposit of
knowledge , experiences, beliefs, values,
attitudes ,meaning, religion, role and spatial
relation required by a group of people in the
course of generation through individual and
group striving (St‐Jean, 2012). On the other
Through effective culture, patients can feel safe
and secure at the organisation. Further,
effective culture motivate employees to
develop healthy relationship with patients.
Culture brings a healthy environment in the
organisation where all people cooperate with
each other and they have supportive and
positive attitude with each other (Grohmann
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hand experience refers to the working capacity
and knowledge about a particular field.
and Kauffeld, 2013). On the other hand,
experience can enhance the service providers
capability and ability of working so as they can
perform effectively at workplace. Through
effective experience in health and social care
organisation, I can enhance my working
performance and manage my assignment in
well defined manner.
1.3
In health and social care organisation, new development changes affects all activities and
function in this field. In order to manage the patient in this organisation, service providers are
required to develop new skills and knowledge. As a service provider in the health and social care
organisation I have discuses with the my subordinates and other social workers in order to make
organisation more effective and successful. On the basis of the group discussion with my staff
members and other social care worker I have decided to bring some new development in the
organisation which assist in developing effective health care services and innovation in
management. Therefore I need to develop the new target and research for my personal value
which help at my workplace (Gibbs, 2012). Following are new development in the personal
value which positively affects the activities in health and social care organisation-
 New development in health and social care act 2008 brings special care and treatment for
all patients. As per this act, people in mentioned organisation prevent from unsafe care
and treatment (Pedler,Burgoyne and Boydell, 2013). Also prevent them from harm and
risk. Service providers needs to make sure equipments used in patient treatment is safe
and applicable in sufficient quantities.
 Research programs may help to fulfil the existing requirement about the services. It may
assist to overcome the tension and conflicts.
 Training session may be very helpful to overcome the weakness at work place and from
this I can able to learn new criteria and strategy to solve the conflict at there.
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TASK 2
2.1
Honey and Mumford learning style may be very helpful in order to develop new skills
and ability in my personality. Through this style of learning I have learned many new skills and
ability of working which assisted me in rendering effective care and services to the patients
(Hetzner, Heid and Gruber, 2012). The course is personal development in the field of health and
care services. In collage, supervisors and lecturer provided various methods and concept so as I
can improve my personality and professionalism in the field of health and social care
organisation. On the other hand, personal placement experience has also assisted me in gained
the opportunity to increase self confidence and communication skill. In additional to this in
placement experience, I have learn both type of communication skill such as form,al and
informal. In formal communication skill, I have learnt the ways of taking with my manager, and
supervisor. On the other hand in informal communication skill I have learnt the in formal ways
to interact with friends and colleagues. These communications' skill assist me to communicate
with patients and provide effective health services to them. Furthermore , I have also learnt from
my experience in the organisation.
How personal learning and development beneficial for others
In health and social care organisation, my new personality development and improvement
will definitely beneficial for the patients. They can feel comfortable and safe with me if i will
provide an effective services and satisfaction with respect of health acre services. Further, if I
perform in an appropriate at workplace so as they can recover their disability and health issues.
Strength
 I have a good communication skill
which assisted me in transferring
information and message to patients in
health and social care organisation.
 I have excellent coordination skill so as
I can manage with other at workplace.
Weakness
 I have weakness of ineffective time
management so as it can not manage
my schedule and workload at
workplace. I am unable to complete my
task and assignment within a given
time.
 I have lack of leadership skill.
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Opportunity
 It is to work at large level social service
organisation.
 Opportunity to learn new courses and
degree in health and social care sectors.
Threats
 Manage large numbers service users at
one time at a one place.
 My major threat is recession in my
occupation.
Reflective Model of learning
As per the Honey and Mumford learning style there are four types of learner which can learn new
skills and ability by different ways. These four type of learning styles are as follows-
 Reflector- These type of people learn by observing and thinking about what happened. The
various activities assist them in learning such as interviews, coaching, observing activities,
self analysing and paired discussion (Shek and et. al., 2013). This learning style assist me
in conduct group discussion, solve the problem in the group.
 Theorist- These type of learner learn from some models, concept and theories. This
learning style me in conduct the discussion with group and concentrates the concepts of
theories.
 Pragmatist- These type of learners can learn by case study solving, problem solving
methods and group discussion (Kinnie and Swart, 2012). These people need to be able to
see how to put the learning into practices in the real world.
 Activist- Activist are those people who are learned by doing. In this various activities are
included such as brainstorming, group discussion and role play.
Describe what happened?
In the health and social care organisation, some of the patient have complained to the management
related to the service providers services and their behaviours. Service provider has not properly
communicate with patients so some of the patients has unable to get the right and effective health
services from them.
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What were you thinking at the time?
At the time of issues arise at workplace, as service provider has been thought to overcome this
issues related to health care services by using effective strategies and practices. further I have
thought that what kind of strategies and policies I should have adopted at workplace so as health
care services issues will remove.
What were you feeling?
I was feeling to organise some training and development program at workplace so as service
providers and social worker can able to learn the criteria of working in health and social care
organisation.
How were you behaving at that time?
At the time when issues has been arisen at workplace related to services and health care that time I
have politely dealt with patient and ensures them that organisation will definitely work to
overcome this health services issues. Further I tried to describe the various improvement which
will adopted by organisation in the future in order to remove such issues.
What sense can you now make of that experience?
In order to overcome the health care services issues I need to focus on attending training and
development program which can assist me in developing various skills and knowledge of working
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in the healthy and social care organisation. Further I will able to learnt different languages which
assist me in dealing with different cultural and regional patients at workplace.
What have you learnt about yourself?
I have learnt the various language and criteria to deal with different cultural patient in the
organisation. By use of honey Mumford style I have learnt the various strategies of learning such
as learn by group discussion, decision making and solve the issues etc. In addition to this I have
also learnt the various aspects of fulfil the queries of patient family member.
Create 3 actions that you can take forward and work on that could help you with your learning
from this task.
1.Through training and development program I have learnt the effective communication skill
which assist me in transferring my message to patients and develop health and effective
relationship with them.
2. Through attending personality development workshop t have learnt the skill of coordinating and
team building. Further I have learnt the skill of time management which assisted me in managing
lots of patients at a single time in hospital.
3. Various types of languages I have learnt through training Which will assist me dealing the
different cultural patient at workplace in future.
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2.2
As per the above discussion it has been ascertained that I have various weakness in my
personality such as time management and ineffective leadership skill. I have required to de velop
a systematic plan for short term and long term goals which assist me in developing my
personality and professionalism in health and social care organisation-
Skill & Ability Existing performance Ways for improvement
Communication skill IN present I can communicate
with verbal tool of
communication
I needs to use both verbal and
non verbal techniques for
communicate with other
person.
Coordination I am unable to coordinate with
other team member at
workplace.
I am required to develop
supportive and cooperative
skill in my personality.
Technical skill I am quite good in handle
computer work at workplace.
I required to be perfect in
handle technical ability at
workplace.
Work management skill I am not good in manage my
work and given assignment at
workplace. I am unable to
complete task in a given time
I am required to adopt
excellent time management
and work management skill.
TASK 3
3.1
There are various professional relation in health and social care organisation- Relationship between health care professional and service user- In this organisation,
professional working with service user for treating their physical disability. There are
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healthy relationship between them because professional have main aim to provide
effective services to service users so as they can recover their health issues. Health care
professional have major role is to deliver the impressive acre services to patients and
overcome their health issue and disability. So with the service user, health experts have
very important relationship and the improvement in the health is largely depends upon
the care services of professionals. In the very serious and complex situation, care experts
have role to develop effective relationship with patients and behave in polite manner so
as services users can feel comfortable with care professionals and share their issue with
them. Relationship between social worker and patient- Being a social worker, I am providing
information and services which are available for patients. It is also important for me to
give importance to their needs and fulfil them. Social workers are responsible to render
effective services to patients and recover their health issues. Social worker have major
role is to deliver the high quality care services to patients and keep regular monitoring on
the health issue of services users. In the high health issue situation, social worker have to
provide the effective services to patients so as they can overcome their he;lath disability.
There is very important to maintain healthy relationship between them because the
growth of social worker is largely depends upon their performance in the health and
social care organisation. Relationship between service provider and co-workers- In the health and social care
organisation, there is an effective relationship between service provider and co workers.
Service provider have responsibility to develop coordination between co workers so as
they can effectively maintain their performance to deliver care service to patients. Co
workers and service provider are responsible to deliver an effective care services to
patients.
 Relationship between health care professionals and social worker In the health and
social care organisation, health care experts and social worker maintain a healthy
relationship in order to attain the objective of organisation. Social workers and health
care professionals are highly responsible to develop effective goodwill of health and
social care organisation. Both of them should develop coordination and support among
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