Apex Ward: Personal and Professional Development in Healthcare

This report delves into the crucial aspects of personal and professional development within the health and social care sector, using Apex Ward as a case study. It explores the significance of individual values, cultural influences, and the impact of learning styles on employee performance and patient care. The report discusses the importance of addressing workplace diversity, promoting equal opportunities, and adapting to legislative changes to enhance the working environment. It also examines various learning styles, particularly the visual learning style, and how it can be applied to improve skills such as communication, problem-solving, and decision-making among healthcare professionals. Furthermore, the report highlights the role of training programs, research, and the adoption of new legislations in fostering continuous improvement within health and care organizations, ultimately aiming to provide better services to patients. The report concludes by emphasizing the need for ongoing development and adaptation to meet the evolving demands of the healthcare industry.

Personal and
professional
development in health
and social care

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1................................................................................................................................................1
1.2................................................................................................................................................2
1.3................................................................................................................................................2
TASK 2............................................................................................................................................3
2.1................................................................................................................................................3
2.2................................................................................................................................................3
2.3................................................................................................................................................5
2.4................................................................................................................................................5
TASK 3 ...........................................................................................................................................6
3.1................................................................................................................................................6
3.2................................................................................................................................................6
3.3................................................................................................................................................7
TASK 4............................................................................................................................................7
4.1................................................................................................................................................7
4.2................................................................................................................................................8
4.3................................................................................................................................................8
4.4................................................................................................................................................9
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Personal and professional development is related to the individual growth and
development. In the health care industry, it is important for every employee to deliver care to
people who are suffering mental and physical issue.
The present report is based on health and social care of Apex Ward which is UK
organisation and it is providing treatment to the patient. The present report is based on the
personal and professional development of health and social care organisation employees and
worker. In addition to this, how they improve their personality and professionalism ha been also
discussed in this report. (Munn-Giddings and winter, 2013). Further, the report discusses about
learning styles which can enhance skills of subordinates of Apex Ward and it also emphasizes on
personal contribution of trainer to improve the potential of nursing staff.
TASK 1
1.1
The concepts like range which are choice, independence, individuality, dignity and
respect are also included in the value. Further, it differs from person to person on the basis of
religion ethnicity and nationality. Apex ward have many staff to deliver treatment to people who
are suffering from poor health. Due to difference in personal value of employees, it creates
barrier at the workplace at the time of providing treatment to the sick people. The major role of
the trainer is to manage personal values of each and every workers of the company and
coordinate with differing attitude. For example, appoint a male nurse to care Muslim and Jew
patient who are getting surgery at hospital because their religion beliefs. So it is crucial for the
manager and trainer to design a suitable program to give them essential tips to behave with
specific religion patients to care of sick people. It helps them to provide better services to the
patients. Different thinking and attitude of staff helps to cooperate the treatment way to patient.
At the workplace, sometime employees face discrimination regarding diversity and sometimes
they are abused by others workers. In the western country, there Muslim and Jews employees
face unfavourable treatment at the workplace. It is essential to provide equal opportunity to all
human resource of the company. Proper development of staff member of health and social care

organisation assist in increasing their potential to perform their role with high efficiency.
Personal value affects the mindset of patient. Same nationality and race employees understand
their views and culture and they can easily develop smooth relationship by effective
communication. Personal value and principle refer to those attributes through which service
provider provides rights and protection to the patients. Being a service provider in the health and
care organisation, my personal values which are as follows-
Confidentiality- My personal value is maintaining confidentiality in the. By this principle, I do
not have right to share personal information of client with anyone for other purpose. I cannot
share patient personal data without their permission. For example- If any group of the
organisation required some personal information and data of patients in order to analyse the
situation of hospital. As per this value, I can not disclose any personal information of any
patient without their permission.
Equal rights- As per this personal value, I treat all service users in an equal manner. I do not
discriminate with any employees on the basis of culture, region, age, gender, occupation etc. For
example, in the health and care organisation, there are Indian and UK clients. Being a service
provider, I always treat person equally. There should not be any kind of discrimination in
providing health care services and treatment to them.
Diversity - Diversification in different state of mind such as diversification in culture, relief,
belief etc. may also affect the personal value and principles which support the working in health
and social care.
1.2
Culture is related with language, religion, nation and ethnicity. It can differ from person
to person on the basis of other individual value. The role of culture is very crucial in health and
social care service. In the present scenario, Apex Ward has many employees and their ethnicity,
education, beliefs and knowledge differ from other co-workers.
In the organisation, if there is appropriate culture then patients can feel safe and secure and
also are able to share their feeling and issues with health care experts. Culture plays a very
crucial role to render high quality of care services to their patients. Effective culture also assists
in maintaining effective and healthy relationship between services providers and patients. On the
other hand, experience also plays a crucial role to make health and social care organisation

effective and successful. Health expert and service provides experience is important and
supportive for patient health service. If they are well experienced then they can effectively
perform their job at the workplace. Culture refers to cumulative deposit of knowledge,
experiences, beliefs, values, attitudes ,meaning, religion, role and spatial relation required by a
group of people in the course of generation through individual and group striving. On the other
hand, experience is the knowledge or mastery of an event or subject gained through involvement
in or exposure to it. Personal culture of service provider or health experts plays a very crucial
role in supporting patients. Personal culture refers to the individual beliefs, attitude, value, way
of interaction, thoughts etc. By use of these things, service provider can deliver effective
treatment and care to patient. If in the service provider have effective personal culture, then it
may helpful to develop health working environment and understand the issue of patients. On the
other hand, personal experience also plays an important role in delivering the effective support
and service to the patients. By own experience, service provider can enhance their capability,
ability and criteria of working at the workplace. For example, being a service provider, I have
various experience and culture which is related to the following factor-
 Family value affects performance of employees each and every family have their own
rule. The worker's efficiency depends on value, discrimination belief create difficulties to
establish relationship with co-workers to contribute their potential to perform task.
 Education of employee is related with culture. Specific university degree or diploma
assists getting higher job profile. Sometimes, discrimination is created among staff
member in giving responsibility and paying remuneration Education also plays an
important role that as per education status that a person how much educated are? and how
much they possess the knowledge will make an role in health and social care settings.
 Beliefs are related with religion value and traditions. Employees behaviour and
performance affect it, in the present scenario Apex Ward having different beliefs
workers. Company can design a training program to create mutual understanding among
the staff member to increase their potential.
 Age affect behaviour of worker to perform their role within an organisation. Youth are
faster in the decision making and their risk taking approach is high as compare to the
aged persons. Age of a person also affects the role in supporting services and others in
health and social care because different age of the employee.

1.3
Change or development refers as making adjustment in role and pattern of work at the
individual and the team level. In this scenario it is relates to adopting new legislation and policies
regarding health and safety of employees. It is essential for each and every business entity to
provide adequate protection to the worker at the time of performing their role and task at the
workplace or contributing in achievement of goals and objectives. If worker is not satisfied with
adopted policy and practices of organisation. Various acts are made by the government such as
sex discrimination act its relate with adverse treatment between male and female workers during
assigning role and responsibility, paying remuneration (Reeves and et.al., 2011). If company
differentiate among male and female in giving job position and unequal salary for their service
then it affects the moral of them. Safety act refers as the provide essential environment to human
resource at workplace during performing risky task or working on technical task, as HR manager
has the moral and legal duty to provide require safety and medical kit to give quick treatment
during the accident. If the company do not have safe tools for medical treatment then possibility
of accident arises and employee will suffer to perform their task. Equal opportunity act reflect
that all workers are same for the business organisation so manager should not give favouritism to
specific employee in their personal and professional growth by providing important training to
few persons. If above mentioned acts are not adopted in the working policy the moral of worker
will decrease and it will increase the gap of coordination. In the present scenario, Apex Ward
adopts all essential legislation to promote workers interest. Changes and development in the
health and care organisation assist in improving service providers working criteria and
efficiency. Change or development helps in making adjustment in role and pattern of work at the
individual and the team level. In this scenario it is related with adopting new legislation and
policies regarding health and safety of employees. It is essential for each and every business
entity to provide adequate protection to the worker at the time of performing their role and task
at the workplace or contributing in achieving goals and objectives. Following are some new
development which can improve the work in health and care organisation-
 Health and care organisation should organise some training and development programs
for service providers and health experts through which they can able to learn new skill

and criteria to perform their roles and duty in order to render effective services to service
users.
 In addition to this, organisation should also adopt some legislations and regulation which
has developed by the government. For example, as per the health and social care act
2008, special and effective treatment and care should be rendered to all patients so as
they can able to recover their health issues as very soon.
 Research programs may assist in improving existing system and process of service of
patients. Furthermore, services provider can also learn the new method and process by
this research programs.
TASK 2
2.1
Personal development is important for each and every worker in the health and social
care field. Learning skill and ability is related with growth of individual. Learning Styles differ
according to attitude of the individual. Honey and Mumford learning style are helpful in
developing new skills and ability in my personality. Through this style of learning, I have
learned many new skills and ability of working which assisted me in rendering effective care and
services to the patients. There are few learning styles
Visual learning style: picture and image use to learn.
Aural learning style: sound or music can use to employees learning.
Verbal learning style: words and speech help for worker knowledge.
Physical (kinesthetic) learning: learn from body action and hands.
In this present scenario, visual style is used as learning style because the image and
photos make greater impact on mind of employee for their personal and professional
development. This theory of learning helps in increasing workers potential to perform their role
and responsibilities to achieve their goals and objectives. By implementing the visual learning
style various skills such as interpersonal skills to effective communicate with staff members,
ability of problem solving is major approach to enhanced that help to resolve the conflict among
the employees of Apex Ward. The decision making skill will be improved by applying the visual

learning style in learning process now trainer take effective decision in allotting work and
responsibilities.
.How personal learning and development beneficial for others
In health and social care organisation, my new personality development and improvement
will be advantageous for the patients. They can feel comfortable and safe with me if I will able
to render the effective treatment to the service user.
Strength
 I have effective coordination and
communication skill through which I
can manage the subordinate at
workplace and deliver my message and
knowledge to them.
Weakness
 I have lack of time management skill
through which I am unable to manage
large number of project and patients at
a single time.
 I have ineffective technical skill.
Opportunity
 Working at the global level health and
care organisation will be huge
opportunity for me.
Threats
 Long working hours is the big threat in
the health and care organisation.
2.2
Development program is crucial for all students, employee and employer to increase the
skill and capabilities to achieve their personal and professional target along with organisational
goals. It can be based on time limit such as the long term development plan, medium and short
term growth plan. In this context, as trainer this major objective helps in improving various skills
of the staff member of Apex Ward regarding technology, communication and presentation and
negotiation for their personal and professional growth (Kamel Boulos and Wheeler, 2007). These
are described as under;
Technical skills: In the present time, these types of skills are essential to perform their
role in a better way. By using advanced gadget, employee cannot complete their task. It is
essential for each and every worker to learn computer in delivering health and care service to
patients.

Negotiation: It is also important for employee. For example, conversation of between human
resource manager and worker regarding the remuneration and incentives. In this present scenario,
as a trainer negotiate for the higher training and development program so as they can improve the
performance of corporation.
Presentation skills: It is necessary for all the workers to present their services at superior level
to satisfy patient (Shapiro, Brown and Biegel, 2007). In hospital, every worker should be able to
present their service to sick patient at Apex Ward. Presentation skills help them to gain
professional growth. For example, effective presentation of operation executive helps to reach at
superior level job position.
Honey Mumford learning style can assist me in understanding learning criteria. There
are four learning style and there are various types of learner and there learning style is different
according to their nature and behaviour. In the context of health and social care organisation, the
service provider can adopt the reflector learning style under which I can learn from various
activities such as personality questionnaire, observing activities, self analysis and paired
discussion. I can select this learning style because I am quite that type of person who learn by
surrounding and environment
Area of development
Mode
Time duration
Result
IT development program
Long term
5 year
Design software to keep record data in superior way.
Skills of presentation
Medium term
2 year
Make employee to present themselves front of client to win their trust (Boykoff, Moieni and
Subramanian, 2009).

Policy of negotiation
Small term
6 months
For self benefit
HRM
Small term
6 months
To manage employee in superior way (Ruch, 2007).
Health and safety legislation
Long term
10 years
Provide better working culture without discrimination.
As per the above discussion, it has been ascertained that there are various weakness in my
personality as being a service provider. Thus, I need to improve my personality and various
skills. In this context the short time, medium and long term program. Therefore, I am required to
develop a systematic plan for developing me personality and professionalism
Skill & Ability Existing performance Ways for improvement
Technical skill I am unable to handle the
computer work
I required being perfect in
handling technical ability at
workplace. Thus, I will attend
the training and development
program and other class to
learn the technical skill
Time management skill I am unable to manage the
large number of project single
time
I will consider various time
management strategies
Presentation skill I am quite good in presentation
work
I will attend training programs
as I can learn the presentation
skill

2.3
Monitoring of job performance Job performance and result helps to monitor
effectiveness of development program for
personal and professional skill enhancement.
For example, if I effectively monitor the
employees performance then it will help in
improving the company performance.
The proper recording of monitoring help to
develop better planning and policy of health
and care. (Mc Kee and Eraut, 2012).
Leadership skill will help to monitor the
effectiveness of performance.
In order to learn the various skills like effective time management, communication,
technical, I have to attend training development programs and personality development
workshops where I can learn effective criteria of workings and improve my personality and
professionals
2.4
Workers role is crucial in the personal development plan. It is the major duty of trainer to
increase his own skills like communication, decision making, and problem solving and
leadership skills. It is important to communicate with all staff member to solve their issue
regarding the work, to fulfil this purpose, trainer must use effective source of information flow to
send his message to staff member without any confusion. Decision making ability helps the
trainer to divide all duties and responsibilities among workers according their skills and
knowledge. In the present scenario, interpersonal skills and improvement plan is developed. The
major reason of the conflicts among the staff member is to ineffective team bounding.
Objective of this plan to increase employee’s interpersonal skills that help to maintain
relationship among all staff members of Apex Ward. Effective communication assists to top and

bottom management to design various strategies and policies to give better assistance to all age
patients. Positive work environment is related with communication structure which aids the
owner or authority to provide equal opportunity of personal and professional development to
achieve their individual goal. Above plan is crucial for Apex Ward to achieve development goals
without implement this policy organisation will face difficulty like conflict among workers that
decrease their motivation for job. I have able to monitor and control the performance of social
staff member in health and social care organisation. Furthermore, attended seminars and
speeches at the collage assisted me increasing my communication skill. Through training and
development program, I have learnt technical and time management skill which assisted me in
managing various patients at a one time in the organisation. Further, technological skill will
assist me in preparing patient report and their medicine records by using the computer. In
addition to this, by attending lecture, I have learnt skill of communication which assisted me in
communicating with patient in an effective manner at the workplace.
TASK 3
3.1
Professional relationships can be defined as relationship among the staff member at
workplace. In simple term its describe as an ongoing interaction between two people that
observes a set of established boundaries or limits and is assumed appropriate under governing
ethical standards is known as an professional relationship. The backbone of career development
is the establishment of the proper professional relationship. There are few types of relations are
describe as under;
Family relationship: At Apex there are number of employees belong from same family,it is
beneficial for organisation because they are well aware from their nature, personality, attitude
and value. It is help to corporation to provide suitable working conditions to workers.
Friend’s relationship: In this type of relation the mutual understanding between two or more
friends who is working at same organisation. In scenario of Apex people relationship among the
workers helps to sustain positive culture of workplace that helps to professional growth of
individual.