Enhancing Personal and Professional Skills at Clayton Crown Hotel

This presentation delves into the personal and professional development strategies employed at the Clayton Crown Hotel, a 4-star establishment in London. It addresses work-based problems such as employee turnover, proposing solutions through action plans, recreational activities, and operational monitoring. The presentation also examines various communication styles used within the hotel, including oral, written, and non-verbal methods, as well as aggressive, passive, and assertive approaches. Furthermore, it evaluates the hotel's time management strategies, highlighting the use of planning and scheduling tools to enhance efficiency. The conclusion emphasizes the hotel's commitment to effective communication and problem-solving to improve overall performance. References to relevant academic sources are included.

Personal and Professional Development

Introduction
 It discuss the different problems of the Clayton
crown hotel.
 The hotel uses the different styles of communication
at different levels.
 It also elaborates the different strategies of time
management.

Overview of organization
For this presentation , Clayton crown hotel
is selected.
It is the 4- star hotel situated in London.
It provides the wide range of facilities to the
visitors.

4.1 Solutions to work based
problems.
 Work based learning arise from problem and
action that can be solved within the environment.
 Clayton Crown hotel faces the problem of turnover.
 It also use the various methods to solve the
problem.

Methods to solve the
problem
There are various methods to solve the
work-based problem.
 Make action plan on daily basis.
Implement new plans and strategies.

Accomplishing of recreational activities to
solve the problem.
Monitoring and reviewing the operations
that are performed in the organization.

4.2 Communicate variety of styles and
appropriate manner at various levels
• Communication is the process of transferring
information from one person to other person.
• Clayton crown hotel adopts the different
methods of communication.

Methods of
communication
There are different methods of
communication that can adopted
by the hotel.
Oral communication
Written communication
Body language

Styles of communication
There are different styles of
communication that can be
performed in hotel.
It includes the :
Aggressive communication
Passive communication

By adopting these styles the hotel
can work perform better in
organizations.
Passive –aggressive
communication.
Assertive communication

4.3 Evaluate and use effective time
management strategies.
Time management is the is the process of
planning and organizing the different
activities.
Good management enhances the smarter
work to achieve the objective.

Strategies
Clayton crown hotel use the different
strategies to regulate their activities.
It uses the tool of planning that helps to
delegate the work among the
employees.