University Health and Social Care Module: Personal Development Report

This report delves into the realm of personal and professional development within the National Health Service (NHS) in the UK. It explores the definition and acquisition of values and principles, examining their influence on professional conduct and workplace interactions. The report highlights the significance of cultural understanding in healthcare, analyzing how national and personal cultures shape experiences and impact service users. Furthermore, it identifies and discusses new developments in health and social care, encompassing social, medical, moral, and legal changes, and their implications for professionals and service users. The report emphasizes the dynamic nature of values and the importance of adapting to evolving healthcare landscapes, drawing on the student's personal experiences and insights gained through learning and coaching within the healthcare sector. The report also examines the challenges of dealing with service users, including violent or aggressive behavior, and underscores the need for effective communication and understanding to provide optimal care.

Personal professional
development in Health
and social care

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
1 Definition of values and principles..........................................................................................1
2 How values are acquired. What are the factors which influence development of values........1
3 What are your values and principles? How and where did you acquire these?.......................1
4 Values and principles which support code of conduct.............................................................2
5 Comparison of values and principles with code of conduct and its affect on work.................2
6 Factors which undertake while dealing with service user, what are the issues at workplace
while dealing with service user...................................................................................................2
LO 2.................................................................................................................................................2
1 Define Culture..........................................................................................................................2
2 National culture shape and impact on personal culture and experience..................................3
3 Importance of understanding culture and impact of personal culture and experience on work
.....................................................................................................................................................3
4 Values and principles of service users.....................................................................................3
5 Influence of culture difference among individuals and others.................................................3
LO 3.................................................................................................................................................3
Identify and discuss new developments that impact on Health and social care settings............1
These changes would include social, medical, moral and legal changes....................................1
What changes have there been in your values relating to Health and social care? Why have
these changed..............................................................................................................................1
What do these changes mean for the Health and social care professional and the service users1
CONCLUSION................................................................................................................................2
REFERENCES................................................................................................................................3

INTRODUCTION
Personal and professional development refers to the process through which individuals
can improves skills and learnings which helps to sustain in environment. This helps to keep
individual up to date according to external market (Redmond, 2017). This report is based on
NHS which is health care organisation providing services in all over UK. In this report, there is
discussion about comparison in personal values with principles to support at work place,
influence on personal culture and experience influence role of users in supporting health and
social care activities and at last new changes in personal values of individuals which impact at
health and social care.
LO 1
1 Definition of values and principles
Values are the framework which guides employees about what is wrong and right at
workplace. There are different activities which has to be performed by individual while they are
operating in health and social care.
Principles refers to ways through which workers treat customers. As per principles there
are some set of operations which has to be considered by workers at NHS while they are treating
with customers.
2 How values are acquired. What are the factors which influence development of values
Values within health care organisation can be acquired with proper guidance and
motivating workers to give best. While individual is entering in NHS then it is responsibility of
management people to enhance them about culture of organisation. Values in individuals can be
acquired with the help of reading journals, family background, etc.
There are some factors which affects development of values are- friends, relatives,
surroundings, etc. in case individuals is residing among people who are well educated and have
respect for sufferers, then values develop in positive sense and vice versa (Grajales and et. al.,
2014).
3 What are your values and principles? How and where did you acquire these?
Individual has values and principles of not taking alcohol, precautions while treating with
care, polite behaviour, calm nature, quick decisions, positive attitude, responsible, ready to
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accept new challenges, have complete knowledge about medicines, etc. These values can be
developed with acquiring complete knowledge about health care sector. Individual developed
thee skills by analysing and learning in learning phase through coaching and mentoring. These
are achieved while studying about health acre sector. Some values must be present in individual
by birth such as calm nature.
4 Values and principles which support code of conduct
There are some code of conducts which are legally behind to individual to form some
changes in operations. These code of conduct helps to get positive impact on operations of NHS.
These values are ready to serve patients, polite and calm behaviour, etc. which is important and
relevant to get conduct in operations (Mittler, 2012). While conducting operations in ethical for,
employee are able to understand and grab values in order to achieve activities in more relevant
and significant manner. When values and policies are properly understood by individuals, they
perform activities in effective and significant manner.
5 Comparison of values and principles with code of conduct and its affect on work
Values and principles are some framework which in built in individual while code of
conduct are specific rules and regulations which has to be followed by individual at NHS. Code
of conduct is main component while working in organisation. It is important because this helps
to perform activities in more relevant and specific form. This helps to provide safe and secure
environment to consumers and provide familiar environment.
6 Factors which undertake while dealing with service user, what are the issues at workplace
while dealing with service user
While dealing with service user, there is requirement of good relations, proper listening,
understand their issues, positive attitude, etc. to consumers. This helps to make them comfortable
to share their views (McGowan and et. al., 2012).
There are some issues which individual face while dealing with services users such as
violent behaviour of consumers, aggressive nature, avoiding medication, etc. this affects working
style in NHS.
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LO 2
1 Define Culture
Culture refers to characteristics, knowledge of a particular group of people such as
understanding religion, values, ethics, etc. In health and social care, for service provider it is
important to understand client's culture to provide customer satisfaction.
2 National culture shape and impact on personal culture and experience
There is important role of national culture in sharing culture and experience in the form
of culture which is farmed within an organisation. There is difference in cultural values of people
on the basis of people working there (Florian, 2012). With personal values of individuals which
are working in organisation they are able to enter policies which is significant for shaping
culture.
3 Importance of understanding culture and impact of personal culture and experience on work
It is important to understand culture while working at health and social care because this
is the base through which good relations can be maintained among patients and doctors. It is easy
to understand cultural and values of consumers which is relevant for providing comfortable
environment to consumers.
4 Values and principles of service users
There are difference in cultural values of consumers because they belongs to different
geographical regions. Values and principles of consumers includes privacy, dignity, proper
communication, anti- discrimination, safe and secure environment, etc. Hence it is essential to
understand their values to give them best services. When values and cultures of consumers are
clear then this is relevant to provide them best services.
5 Influence of culture difference among individuals and others
There are many people who interact with each other while they are interacting with each
other. There is difference in values of people, so this affects working style of organisation. There
are many people who work in order to serve of consumers. Due to difference in values, it affects
working style because of difference in working. Sometimes there are possibilities of conflicts
among workers because there is no proper communication (Moorhead and et. al., 2013). Due to
difference in perception, there are personal issues among people which affects overall
performance of consumers.
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LO 3
Identify and discuss new developments that impact on Health and social care settings
The new development in the health and social care settings are the use of advanced
technologies in the recent trend. The new developments are the changes in the machines of the
health sector and effective managerial procedure. The advanced technology and the effective
managerial procedure has made the a great impact in the health and social care sector it has made
the job of the officials very easy and also provided faster relief to the patients in effective manner
(Mittler, 2012).
These changes would include social, medical, moral and legal changes
The changes taken place in the health and social care has made a effect on the various
segments which are medical, social, moral and legal in ways like: the changes in the social
structure has been in a positive manner as, it has improved the conditions of the people in
effective manner. The changes in the medical segment has resulted in positive manner as the
quality of the medicines has been improved and their effectiveness has been increased. The
moral and legal changes has brought the strictness in the managerial process and improved the
working conditions of the employees.
What changes have there been in your values relating to Health and social care? Why have these
changed
The changes in my values related to the health and social care have changed over the period of
time because the health and social care sector has been grown and improved in effective manner.
The changes in the sector has improved the living conditions of the people and reduced the issues
which were causing negative impact in their lives. All these factors has resulted in changing my
values towards the health and social care (McGowan and et. al., 2012).
What do these changes mean for the Health and social care professional and the service users
The changes taken place in the health and social care has been made a great impact on the
professionals and on the users of those services. The changes in any field is executed to bring
betterment in that sector and those changes will automatically effect the working style of the
professional in effective manner and will give them chances to grow in the health and social
care. Whereas, the user will also be benefited with the new and developed changes and will gain
effective treatment and will be satisfied with the services.
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CONCLUSION
From the above discussion, it is clear that in current market, there many changes which
are taking place in external environment. There is difference in working style of individuals
which affects working style of organisation. It is important to understand values of consumers to
give best to clients.
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REFERENCES
Books and Journals
Florian, L., 2012. Preparing teachers to work in inclusive classrooms: Key lessons for the
professional development of teacher educators from Scotland’s inclusive practice
project. Journal of Teacher Education. 63(4). pp.275-285.
Grajales III and et. al., 2014. Social media: a review and tutorial of applications in medicine and
health care. Journal of medical Internet research. 16(2).
McGowan, B. S. and et. al., 2012. Understanding the factors that influence the adoption and
meaningful use of social media by physicians to share medical information. Journal of
medical Internet research. 14(5).
Mittler, P., 2012. Working towards inclusive education: Social contexts. David Fulton
Publishers.
Moorhead, S. A. and et. al., 2013. A new dimension of health care: systematic review of the
uses, benefits, and limitations of social media for health communication. Journal of
medical Internet research. 15(4).
Redmond, B., 2017. Reflection in action: Developing reflective practice in health and social
services. Routledge.
Online
Values & Principles of care. 2019. [Online]. Available through:
<http://adelaidecare.com/values.html>.
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