Personal and Professional Development Report for Sales Manager Role

This report is a comprehensive analysis of personal and professional development, focusing on the student's career aspirations to become a Sales Manager. The report begins by identifying the student's values, strengths, and weaknesses, as well as the characteristics of their ideal job and organization (ANZ Bank). It then explores the influence of environmental factors such as globalization, politics, and technology on their career goals. The report includes a one-page profile summarizing the student's background, experience, and qualifications. The student reflects on their career stages, from past aspirations to future goals, and outlines their desired role within the organization. The assignment concludes with a reflection on the role of a Sales Manager and the student's self-identified areas for improvement.

Running head: PERSONAL AND PROFESSIONAL DEVELOPMENT
PERSONAL AND PROFESSIONAL DEVELOPMENT
Name of the student
Name of the University
Author note

1PERSONAL AND PROFESSIONAL DEVELOPMENT
Part 1
Section 1
1. Values and fundamental notions of what is important in life - There are several
expectations that I have in terms of my career. These expectations root from the
values that I have developed over time and can be listed as the following:
i) Achievement in the field of work.
ii) Ambitiousness.
iii) Relation building with the employees and customers.
iv) Leadership and management.
v) Influential abilities to be able to have a positive impact.
vi) Honesty in work to avoid discrepancies.
vii) Helpfulness.
viii) Tolerance.
ix) Patience to tackle difficult challenges.
x) Critical thinking abilities for problem solving.
2. Strengths – The certain identifiable strengths that I possess, which will aid me to
work as an efficient Sales Manager, can be listed as follows:
i) Adaptable towards change.
ii) Trustworthy and reliable.
iii) Capable of building enthusiasm.
iv) Team-building capabilities.
v) Skills in effective communication.
vi) Capability of actively listening.
vii) Capable of inspiring.
viii) Diligent in performing tasks assigned.

2PERSONAL AND PROFESSIONAL DEVELOPMENT
ix) Engaging in constant self-improvement.
x) Quick thinking abilities.
3. Weaknesses – The certain weaknesses that I have identified in myself and needs to be
worked upon can be listed as the following:
i) Too self-critical.
ii) Lack of confidence under certain circumstances.
iii) Lack of industry experience.
iv) Acute sense of perfectionism leading to delay in performance of duties.
v) Inexperienced in delegation of tasks among individuals.
vi) Difficulty in identifying individual interests of others.
vii) Disorganization to a certain extent.
viii) Tendency to take up excessive responsibility.
ix) Occasional lack of punctuality.
x) Highly competitive.
4. Characteristics of the job of a Sales Manager – The role of a sales manager is to
effectively apply techniques for the purpose of managing and inducing greater sales
for the organization. the characteristics of such a job can be listed as the following:
i) Adaptability
ii) Active listening skills
iii) Communication skills
iv) Emotional intelligence
v) Capability to bring about changes
vi) Influence and inspiration
vii) Industry knowledge
viii) Integrity

3PERSONAL AND PROFESSIONAL DEVELOPMENT
ix) Innovation in techniques
x) Confidence and leadership skills
5. Characteristics of ANZ Bank – Following are the characteristics of the my ideal
organization:
i) One among the four largest banks in Australia.
ii) As of 30 September 2018, market capitalization valued at 81 billion Australian
dollars and total assets worth 942.6 billion Australian dollars.
iii) Over 40,000 employees and 50,000 shareholders.
iv) Operative in several Asian countries apart from Australia and New Zealand.
v) Priorities in environmental sustainability and financial wellbeing.
vi) Purpose and aim is to transform and develop individuals and businesses
through their banking facilities.
vii) Business concerning building relationships with customers creating value.
viii) Strong Corporate Governance
ix) Customer satisfaction through the provision of a variety of services and
complaint resolution.
x) Separate committees operative under the board of directors, namely ethics,
environment, social and governance committee, risk committee, human
resources committee, and digital business and technology committee.

4PERSONAL AND PROFESSIONAL DEVELOPMENT
Section 2
A Sales Manager plays an integral role in a business organization, as it is his or her
role to make the products and services offered by the organization reach out to the target
audience. For this purpose, the Sales Manager is required to interact with not only his or her
team of employees but also the customers in an effective manner, to incite a positive
outcome. Therefore, it can be said that the job of a Sales Manager is not only challenging but
also exciting. According to me, I will be able to a successful Sales Manager in the future
because I have skills in listening and communication. Moreover, I am an ambitious person
and strive to excel in what I do. Apart from this, I believe that I possess leadership skills and
the ability to influence and persuade others positively, which is an important aspect of sales. I
believe in the values of honesty and trustworthiness, implying that the organization I work in
can rely on me with responsibilities. However, I have a tendency to get myself overburdened
with such responsibilities, as I cannot delegate tasks among my subordinates. I hope to
improve upon this aspect through my team building abilities and guidance from my superiors.
The role of a sales manager requires me to be confident and inspiring. However, I tend to
lack confidence under certain circumstances like in terms of taking risks. I hope to improve
upon this by gathering more experience and knowledge in the industry. I consider ANZ Bank
to be my ideal organization as it is a globally recognized organization and one of the largest
banks in Australia and Asia. I believe that working in such an organization I will not only be
able to gather more knowledge and experience but also contribute a lot to its productivity and
profitability.

5PERSONAL AND PROFESSIONAL DEVELOPMENT
Part 2 – Environment
Globalization Due to the rapid globalization in the banking sector, ANZ Bank has several
branches across New Zealand, Australia and Asia. Therefore, as a sales
manager, I may have opportunities in not only my home country but also in
other regions of the world.
Politics The Governmental regulations and policies pertaining to the banking sector
and employment will have an impact on the nature and scope of my work
as a Sales Manager.
Demography Young and active individuals who are trained and experienced in the field
of sales management, and have a knowledge about the banking industry.
Societal
values
The values of ANZ Bank propagates the financial wellbeing of the
customers. Therefore, as a sales manager, it will be my duty to uphold such
values and build healthy relations with the organization and its
stakeholders.
Economic
factors
Per capita income of the customers, GDP of the country, growth rate of the
industry and exchange rates of the other countries in which the bank
operates
Legislative
issues
Rules and regulations of the organization as well as the government in
which the organization operates.
Geography The several branches of ANZ Bank located across Asia, Australia and New
Zealand.
Technology To be aware of the various technological advancements in the banking
sector so that the customers can be provided with high quality of services.
Organization Being a globally recognized organization, my role as a sales manager in

6PERSONAL AND PROFESSIONAL DEVELOPMENT
ANZ Bank requires me to uphold its image through my performance.
Part 3 – Profile
Profile on a page (example only)
Name
Anna Aruna
Contact Details
[e-mail]
Your personal profile summary here
Results-oriented sales manager currently pursing full time Master in Business
Administration, Edith Cowan University, Perth with 12+ years of work
experience. Aiming to leverage a proven knowledge of consultative sales, key
account management, and Contract Strategical Skills to establish vocational
frameworks and achieve goals.
Directorships or Board Experience
Professional committees
NIL
Career History/Professional
Experience
MARCURA GROUP, Singapore
Team Sales Manager Feb 2017 –
Feb2019
WRIST SHIP SUPPLY, Singapore
Global Key Account Manager Mar
2016 – Sep 2016

7PERSONAL AND PROFESSIONAL DEVELOPMENT
Community Engagement/Volunteering
 Volunteer at UNIFIED Singapore to
the mentally challenged
 Volunteer at CHCSA Singapore for
Multiple Sclerosis patients
Highlights/ Key Achievements
 Top sales in overall company,
2015 at Wrist Ship Supply
Qualifications
Edith Cowan University, Perth
Master in Business Administration
Feb 2019- Feb 2021
Kaplan Higher Learning Institute,
Singapore
Diploma in Business and Law
Apr 2015 – Oct 2016
Temasek Polytechnic, Singapore
Certificate in Para Legal Management
Apr 2014 - Apr 2015
Awards
 First woman in the country
presented the prestigious
"Trainer Award" at Singapore
Army
Professional Memberships
 Singapore Shipping Association,
Ordinary Member

8PERSONAL AND PROFESSIONAL DEVELOPMENT
Part 4 – Career Stages
1. Previous Career Aspirations
20 years ago, I was a student at an esteemed institution in Singapore. I studied various
subjects at this school and was unsure of what course to pursue in the future. However,
according to the reports of my teachers, I was always a fast learner and had an analytical
mind. My teachers supported me by helping me develop these skills through various
group and individual activities.
10 years ago, I had a relatively clearer perspective about my career aspirations. While
is I was in school I considered studying Science as I had a particular interest in Physics
and Chemistry. However, I gradually realized that I had a weakness in Mathematics.
Therefore, I evaluated my strengths in the other subjects and pursued my higher studies in
Business and Management. I also identified key strengths in communication and critical
thinking.
5 years ago, I was certain about what career I would choose. I developed a particular
interest in Sales as I had further enhanced my communication skills. Furthermore, my
understanding of business activities in organizations enabled me to identify the sector in
which my skills could be utilized in the optimum manner.
2. Observations
My observation about my career aspirations is that it has gradually developed over
time as I grew up. With a better understanding of the various scopes of career in different
fields of studies, along with an evaluation of the skills that I possess or can develop in
myself, I identified my interest in the business sector. However, the vast scope of the
business sector provides for various career opportunities. After extensive study and

9PERSONAL AND PROFESSIONAL DEVELOPMENT
courses in the field, I decided that I could pursue my career as a Sales Manager. I had
certain control over the skills that I possess and the choice of course. However, I had
insignificant control on the funds required to pursue such study as I was still a student and
did not have enough income.
3. Future Career Aspirations
I have always been enthusiastic about sales, ever since I have realized that this is what
I wish to pursue and is my forte. I have been good in communication especially when it
required persuasion. It has been very interesting to me to deal with new clients and newer
challenges and take them up while having to compete with my peers. After I have
realized my aspiration of becoming a sales manager, I have worked on myself to master
my abilities to communicate and undertake business responsibilities. As a sales manager,
I would be able to deal with major clients and enhance relationships of the company with
the customers with the knowledge I would be acquiring after completion of Masters of
Business.
4. Role in the Organization
The role of Sales Manager in ANZ bank will require me to contribute to the banking
system by employing my knowledge of management of sales as well as consultative skills
in order to align my role with the expectations of the company. According to the
objectives of the company, my role will also include procuring strategies to benefit the
company and implement them in order to bring resolution for future course of action. I
would be very keen about taking the role up in order to work with the executive, bring
solutions to wealth industry and enhance profitability targets of the company.

10PERSONAL AND PROFESSIONAL DEVELOPMENT
Part 5 – Reflection
Role of a Sales Manager play a very crucial role in a business. A sales manager in a
company is responsible for developing strategies and appealing to the target audience. I have
not always been good at communications with people for which I had to work hard and
master the effective manners. My ambition has led me to pursue the course of Master of
Business administration, which I intend to excel in, with adequate effort, which is required.
Self-introspection has enabled be to acknowledge the weaknesses which might pose
limitation while working such as my inability to allocate responsibilities among subordinates.
While being associated with work, which required management and distribution of
responsibilities, I have often overburdened myself because I was not able to delegate tasks
among all people in my team. This needs to be addressed and improved in order to undertake
role as a Sales Manager and supervise performances made by other members. A sales
manager is responsible for developing understanding of other subordinate employees in the
company in order to align them along the objective of the company and add competitive
advantage to its operation. I have achieved award for generating top sales at Wrist
Companies, which has inspired me to be more dedicated towards achieving newer heights in
my career as a Sales Manager.
I also tend to be shy and less confident in many situation. During such situations, I
often tend to become less confident about the decisions, which involve risks. This needs to be
improved while gathering experience and knowledge to deal with situations, which involve
taking risks. ANZ will allow me to be explorative and open new doors for me. Perfection is
something I overvalue which makes me procrastinate and delay my actions. I wish to grab
such opportunities and make them count in order to increase profitability of the organization
as well as my personal capabilities as a Sales Manager.

11PERSONAL AND PROFESSIONAL DEVELOPMENT
Critical Analysis
A sales manager needs to exhibit knowledge and skills while promoting and
presenting a product in front of the customers in the market. It is required of them to provide
comprehensive understanding of the products and services and enhance growth and profit for
the organization. I would also would like to develop strong skills for solving problems in
crucial situations, which helps in dealing with commercial problems in business environment.
I would want to inspire and influence. I am eager to be associated with one of the top banks
in Australia and learn about corporate governance, which has helped them become one of the
most esteemed banks of the country.