Sales Executive Development Plan: Radisson Blu Hotel Report

This report presents a personal and professional development plan for a sales executive at Radisson Blu Hotel. The introduction highlights the importance of development for individuals and organizations, emphasizing the enhancement of skills through training and programs. The report is divided into three tasks, the first of which assesses current skills and competencies against professional standards, identifies development needs, and outlines development opportunities, culminating in a detailed development plan. Task 2 focuses on the implementation of the development plan, including activities, documentation, and reflection on learning outcomes, with updates based on feedback. Task 3 addresses work-based problems, communication styles, and time management strategies. The conclusion summarizes the key findings, and references are provided. The report covers communication, leadership, planning, presentation, professional knowledge, teamwork, technology, and time management skills, outlining objectives, current proficiency levels, and improvement techniques.

Personal Professional
Development

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Own current skills and competencies against professional standards and objectives...........1
1.2 Identification of development needs and activities required to meet them...........................2
1.3 Development opportunities to fulfil current and future defined needs.................................3
1.4 Development plan based on identified needs........................................................................3
TASK 2............................................................................................................................................5
2.1 Process and activities required to implement development plan..........................................5
2.2 Documentation of development activities as planned...........................................................6
2.3 Reflection on own learning against original aims and objectives set in plan.......................6
2.4 Update the development plan on the basis of feedback and evaluation................................6
TASK 3............................................................................................................................................7
3.1 Solutions to work based problems........................................................................................7
3.2 Communicate in variety of styles and manner at various levels...........................................8
3.3 Time management strategies.................................................................................................8
M1...............................................................................................................................................9
M2...............................................................................................................................................9
M3...............................................................................................................................................9
D1..............................................................................................................................................10
D2..............................................................................................................................................10
D3..............................................................................................................................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Development is one of indispensable element for very individual and organization for
surviving in this modern era. Basically personal-or-professional growth is a term which defines
self upliftment which means enhancement of entire personality by improving learning skills. In
fact according to this a person may develop their skills as well as polish their performance by
attending different sessions and programmes (Avalos, 2011). Radisson blu is a one of leading
hotel in UK which is expanded in number of countries and popular for its services as well as
attractive interior. This report is classified into three equal parts for highlighting the ability of
sales executive working in a multinational hotel and their roles or responsibilities towards
company. Furthermore, assignment is going to identify needs of a executer for preparing a
development plan so that individual may enhance their skills. Later on, report throw some lights
feedback which is given by different customer for reforming their plan as per demands and
requirements. Hence, in the end learner should get aware about individual skills and knowledge
which is required by sales executive to develop their personal and professional ability.
TASK 1
1.1 Own current skills and competencies against professional standards and objectives
Presently, I am working in a radisson blu hotel as a sales executive in which I have
assigned with number of responsibilities for example meeting with representative of competitors,
execution of promotional activities, dealing with different type of customers etc. Thus I just want
to get aware about my skills and level of competing with professional objectives by conducting
plan which is described as follows:-
Professional
Skills
Current Level
1-5
Techniques to improve
Communication
Skills 3
1. By communicating in English with colleagues.
2. Go through the vocabulary and English
speaking books.
Listening Skills
3
1. Provide chance to other so that they can
express their views properly and after that I can
present my point of view.
Leadership 4 1. Motivate individuals to take part in a decision
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Skills making process by presenting their point of view.
2. Encourage each and every member of group.
Planning and
Organising 4
I need to consider all the essential facts and
figures while planning process.
Presentation
Skills 4 I need to focus on presenting skills.
Professional
knowledge 4 Require to attend training and improvement
sessions for enhancement in learning.
Team work 4
Cooperation between team members is
indispensable component while working in a
group.
Technology
Skills 4 Need to enhance knowledge.
Time
Management 4 I have to make strategies while managing time by
estimating future plans and policies.
1.2 Identification of development needs and activities required to meet them
According to this, I need to get updated about requirement of development and various
activities for accomplishing them. Thus, several number of factors which comes under this
category is mentioned below:- Research process:- Investigation procedure is a very useful and appropriate element for
me because it helps in identifying my skills which needs to be developed and improved
by implementing various useful activities. I am working as a sales executive in a leading
hotel which is very famous for its services. Therefore I need to improve my
communication skills by intercalating with various customers. Learning from self and others:- Another tool by which I will determine my upliftment
needs is by attending classes and sessions from specialised person because experience
persons are very supportive and act as a good adviser in showing corrective path.
Therefore I can strengthen my skills by preferring books, literatures and assistance of
expertise person.
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 Management of personal and professional rating:- According to this factor I need to
enhance my overall personality which is essential for successful sales executive with the
help of SMART objectives. Therefore entire description of target is stated as follows:-
S:- Initially, I need to be very specific towards my goals.
M:- Secondly, I have to measure my performance for u
nderstanding the need of development.
A:- After that I need to know how to achieve my set targets.
R:- According to this I have to use realistic information and data.
T:- Try to accomplish work in a given time frame.
1.3 Development opportunities to fulfil current and future defined needs
As a sales executive of radisson blu I need to develop my entire skills for completing all
the promotional task and activities in a given time frame by grabbing different development
opportunities to fulfils current and future needs. Furthermore, with the help of assessment
process I get aware about my current and future needs which is described below:- Current needs:- Initially, I required to reduce my hesitation problem so that I can easily
interact with buyers.
 Future needs:- My future requirement is to increase my confidence level so that I also
take part in a decision making process.
Therefore, elements which is used by me for fulfilling requirements is described as follows:- Training and development:- As per this opportunity I can easily improve my learning
skills and learn how to deal with different customers while selling products. In fact
training sessions is helpful in overcoming my hesitation problems and supports me in
enhancing my decisional process.
 Forming a part of a project and team:- By taking part in a marketing project I learn how
to work in a group by cooperating with each other.
1.4 Development plan based on identified needs
Accodring to above current and future requirement I need to preapre a upliftment plan for
overcoming the issue and barriers which is faced by me while performing my job role. An
effective development plan by considering relevant facts and figures which is mentioend below:-
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LEARNING
OBJECTIVE/G
OAL
CURREN
T
PROFICIE
NCY
TARGET
PROFICI
ENCY
DEVELOPM
ENT
OPPORTUNI
TIES
CRITERIA
FOR
JUDGING
SUCCESS
TIME
SCALE
Learning the
latest
technology
related with
sales executive.
3 5
1. Reading
Books,
attending
training
sessions,
working and
resolving
queries from a
software
company.
Level at
which I am
able to use
the
technologic
al tools.
3
months
Excellent
Communication
Skills
4 5
1. Reading
Vocabulary
books, novels
and high
English
magazines.
2. Practising
by speaking
all time in
English.
Level at
which I
observe
change in
my public
speaking
1Month
Team Work
3 5 Making
mutual
understanding
with
colleagues.
Level by
which I can
work in a
team
without
confronting
3
Months
4

any
disputes.
Self-
Management 4 5
Acquiring
knowledge by
observing
things and
resolve issues
by managing
task.
Observed
while
performing
my personal
job and try
to solve
problems
myself.
6
Months
Time
Management 3 5
Plan all the
activities in a
proper
manner.
Accomplish
activities in
a given time
frame.
6
Months
Presentation
Skills 4 5
Skills of
presenting
things with the
help of
expertise
person.
Give
presentation
in-front of
team.
3
Months
TASK 2
2.1 Process and activities required to implement development plan
For executing or implementing a growth plan various activities are going to conducted
for considering all the essential facts and figures which is required to be taken while making plan
(Black and Plowright, 2010). Basically it is indispensable to make an idea before uplifting
personally as well as professionally. Therefore various activities which is going to be conducted
is described as follows:-
 Initially, I need to learn how to interact with each other for building their communication
skills because it is not easy to implement plan unless and until interaction will not occur
properly.
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 Secondly , it is essential to estimate consequences of plan.
 Requires to estimate capital which is required for implementation programmes because
fund is a lifeblood for every business either small and large.
 I have to understand the need of plan which is essential before implementing it on an
organization.
2.2 Documentation of development activities as planned
Activities which are planned for developing skills used in preparing in documentary form
consist of activities and task for attaining the goals of a plan (Bolton, 2010). It is essential to plan
everything in a proper manner for reducing issues and obstacles which comes in a path of a
upliftment plan. Documentation of a planned activities is useful in assisting supervisors towards
corrective path and it is helpful in achieving long term and short term mission of a personal as
well as professional. Apart from this one of a major motive behind preparation of documentation
is to assign all the work in a proper format as well as to maintain the records manually which is
beneficial for company in future.
2.3 Reflection on own learning against original aims and objectives set in plan
According to me I have learned many things and succeeded in improving almost every
skills which is used while promoting goods and services at a marketplace. Aims and objectives
which is mentioned and detailed in a plan is very much useful and essential for my entire
personality development because it supports while dealing with business risk which faces by me
during promotional activities. As per development plan several skills get improved which is
stated as follows:-
 Communication skills by which I can easily interact with other individuals and
consumers as well as able to satisfy the needs of customers.
 Hesitation problem get removed.
 Able to take part in a decision making process.
As per set aims and objectives I have a ability to deal with different circumstances.
2.4 Update the development plan on the basis of feedback and evaluation
After getting aware about customer feedback and opinions its time for update
development plan according to demand or requirement (Brody and Hadar, 2011). As per
feedback process I get aware about advantages and disadvantages of a strategy which is
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described above for uplifting of overall personality. Main motive of this process is to satisfy the
needs of customers by training employees according to their choice. Development plan is fully
updated after evaluation process which is stated as follows:-
LEARNING
OBJECTIVE/
GOAL
CURRE
NT
PROFE
CIENC
Y
TARGET OPPORTUNITIES TO IMPROVE TIME SCALE
Communicati
on skill
2 5 It is indispensable for me to improve
my interaction skills by
communicating with staff members
and overcome my hesitation problem
by attending seminars, campaigns ,
lectures, counselling classes etc.
3Months.
Leadership
skills
3 5 As a sales executive of a radisson blu I
must know how to lead a team by
acting as a leader of a team.
2Months.
Problem
solving skills
2 5 I need to face every kinds of problems
and issues without any fear.
3Months.
TASK 3
3.1 Solutions to work based problems
As a sales executive of a radisson blu I am facing numerous of problems while
performing marketing functions and my job role due to the availability of number of elements for
example presence of close substitutes, change in customer taste, issue related with funds and all
other problems linked with market. Therefore, I need to adopt different ideas and strategies to
reduce barriers related with work is stated as follows:-
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 Required to implement number of awareness programmes and training sessions for
improving my sense of humour as well as skills so that I can resolve my own problem
without taking help from others.
 Need to conduct analysis process for getting aware about hidden obstacles which creates
problems for me while accomplishing my job role.
 Attentive towards work.
 Learn how to deal with business risk and overcome challenges.
3.2 Communicate in variety of styles and manner at various levels
Friendly interaction between every department is very much essential for maintaining the
mutual understanding between employees and employers so that members working in an
organization get motivated towards their objectives (Desimone, 2011). As a selling executive I
have to improve my correspondence talent so that I can easily interact with various consumers
and succeeded in satisfying needs of clients. Basically communication is an effective method of
sharing views and opinions between multiple individuals with the use of different styles which
are explained as follows:-
 Written communication:- According to this I can share information and transfers
messages in a written form for example e-mails, guidelines, official document etc. In fact
one of a useful method because all the term and conditions are fully cleared in a writing
format.
 Oral:- As per this technique messages are passes orally and it is also consider as a face to
face conversation in which communication is going on without any much more obstacles.
In fact it will take minimum duration in transferring information.
 Non-verbal:- Messages are transfers with the help of gestures, symbols, signs, diagrams
and facial expression.
3.3 Time management strategies
Promotion of a goods and services is not an easy task which requires help of staff
members as well as expertise person which will assist sales executive while implementing
strategies of publicity and try to manage all the activities on time (Dopp and et. al., 2010).
Management team of a referred association trying to manage their duration by making
impressive plans and schemes so that they can complete their mission and vision in a given time
frame. Apart from this main motive of management team is to attain their objectives in a
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minimum duration by fulfilling demands of consumers (Forte and Flores, 2014). Therefore
supervisor of a company trying to follow proper steps for managing which is stated as follows:- Getting ready:- First and foremost step is to be alert while conducting programmes and
strategies which is a process before implementing. Planning :- According to this procedure management is to plan all the things for
reducing problems. Starting early:- Always try to start work as early as so that work may completed in a
minimum duration. Expanding up-gradation:- Try to upgrade techniques and adopt new ideas.
 Limit multi-tasking:- According to this one of a major technique of managing time is to
minimize the work (Kumari, 2011).
M1
Radisson blu is a multinational brand which is famous for its on time services with
impressive and unique themes which attract number of customers because employees are
attending very appropriate development sessions. Their main motive behind establishing a
improvement programmes to enhance the learning skills of employees as well as raise their entire
personality. Apart from this, they also implement numerous of strategies by grabbing the
development opportunities which is present at a marketplace. Furthermore, they just want to
accomplish their work in a minimum duration.
M2
Development plan is required guidance of specialist and experienced person because it
goes through proper planning process in which all the essential facts and figures are consider
while implementing plans. Accoutring to this, they need to acquire accurate data and information
as well as assessment process for identifying the need of improvement strategy. Additionally,
they need to execute different ideas and programmes for guiding employees so that they can
resolve business problems in a minimum duration by fulfilling the demand of consumers.
Supervisor of a radisson blu introduces various ideas and thoughts for minimizing risk faced by
entire association. At last for solving problems regarding job they need to adopt different
theories and strategies.
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M3
Effective communication is one of indispensable factor which must be taken into while
performing job role and necessary in attaining objectives of a company in a given time frame
with the cooperation of staff members. Human resource is one of a mandatory resource which is
used by every enterprise either small and large because all the activities are managed and
controlled by them only. Apart from this, they need to transmit the messages in a written form
for explaining all the activities in a proper manner. Therefore it has been understood that as a
sales executive I need to make sure that healthy relations between customers and company must
be maintained because it is beneficial for success of a associations.
D1
According to me self guiding learning is very much essential for improving self
knowledge and skills with the help of different methods and tools for example internet, reading
books etc. Hence, I think self managed is one of a useful technique of enhancement of entire
personality because every individual who is trying to reduce their problem by themselves then
they can easily manage it properly without wasting time in helping. Another method by which
individual may enhance their skills by observing things and analyse it in a proper manner.
D2
It is not easy to manage and organize all the activities in a proper manner without the
help of expertise and specialised person because radisson blu is a very large organization with
maximum number of employees. According to this I need to work on my management skills so
that I can organize and execute marketing activities in an effective way by considering necessary
facts or figures. Apart from this, I have to ensure that preparation of plan and strategy is only
succeeded if there is a proper documentation of assessment so that barriers may reduced and set
target may achieved. Therefore I am responsible to implementing improvement activities and
liable to accomplish mission and vision of a development plans.
D3
According to this, as a sales executive of a radisson blu I need to manage duration by
conducting all the activities with the help of proper steps. It is not easy to control and regulate
large organization which requires different skills which is needed at the time of performing job
role so that maximum profit is earned. Main motive of sales executer is to generate maximum
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fund by promoting products and services across national boundaries and trying to satisfy the
needs of foreign as well as domestic customers.
CONCLUSION
From the above report it can be summarized that personal and professional development
is very essential for surviving at a marketplace due to emergence of many more threats and
competitors. Major motive of this report is to highlight the roles and responsibility of a sales
executive as well as its importance for development of entire association. Apart from this it also
shows an impressive development plan which is designed for improving the skills of a person
which plays a very eminent role in success of a company. Radisson blu is a firm on which whole
assignment is depended and shows the role of sales man in attaining set objectives of an
organization by improving their skills.
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REFERENCES
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Brody, D and Hadar, L., 2011. “I speak prose and I now know it.” Personal development
trajectories among teacher educators in a professional development community.
Teaching and Teacher Education. 27(8). pp.1223-1234.
Desimone, L.M., 2011. A primer on effective professional development. Phi delta kappan.
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Dopp, A.L., and et. al., 2010. A five-state continuing professional development pilot program for
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Ebert-May, D., and et. al., 2011. What we say is not what we do: effective evaluation of faculty
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Forte, A.M and Flores, M.A., 2014. Teacher collaboration and professional development in the
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Kalén, S. and et. al., 2010. Mentoring medical students during clinical courses: a way to enhance
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professional development. Counselling Psychology Quarterly. 24(3). pp.211-232.
Lago, C., 2010. On developing our empathic capacities to work inter‐culturally and inter‐
ethnically: attempting a map for personal and professional development. Psychotherapy
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López‐Pastor, V.M., Monjas, R and Manrique, J.C., 2011. Fifteen years of action research as
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Online
7 Essential Time Management Strategies. 2017. [Online]. Available through
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[Accessed on 18th September 2017]
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