Personal and Professional Skills: Conflict Management and Coaching

This essay explores the importance of personal and professional skills in management, focusing on conflict management and coaching techniques. It discusses various conflict resolution styles, including compromising, collaborating, and competing, and their application in minimizing negative outcomes and promoting positive working conditions. The essay also highlights the use of coaching techniques such as active listening, open-ended questions, and collaboration, along with the GROW model (Goal, Reality, Obstacles, Way forward) to enhance employee development and organizational progress. The GROW model helps in setting clear goals, understanding current reality, overcoming obstacles, and defining action steps to achieve objectives, ultimately improving communication, motivation, and confidence among employees.

Personal and Professional
Skills for Management

INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
The knowledge and understanding of conflict management and the use of appropriate
coaching techniques in managing an organisation’s workforce.............................................3
CONCLUSION................................................................................................................................7
REFRENCES...................................................................................................................................8

INTRODUCTION
Personal and professional skills are those skills which is used in order to perform various
functions regarding management. These skills helps on developing various aspects that is related
to professionalism existing within an organization. The skills are used by management to
enhance process that leads upon enhancing business in more effective manner. Through such
perspectives business is able to manage various aspects leading towards enhancement of
professionalism within business organizations. In relation to management professional and
personal skill has important role to play towards employees productivity. Further they make sure
that employee's are not facing any kind of difficulty while working within an organization. Scope
of such skills are wider as they influence employees behaviour within an organization. Nature is
dynamic as it cause fluctuations within the organizational aspect. In the essay things covered is
based upon conflict management and coaching techniques.
MAIN BODY
The knowledge and understanding of conflict management and the use of appropriate coaching
techniques in managing an organisation’s workforce.
Conflict management means the process by which various kinds of conflicts are managed
in more effective manner. They helps in dealing with situations that impacts organizations
internal working of an organization. The aim of conflicts management is to make enhancement
done regarding learning, outcomes and improvement within performance of employees. Through
such perspective conflict is managed which makes better outcomes achieved for various
perspective(Czech, 2017). These practices makes identification done in relation over handling
conflict with sensibility, fairness and efficiency. Also conflicts helps in making understanding
about factors leading towards increase in conflict within workplace. Conflict management has
been used for minimizing negative outcomes related to conflict ad promotes positive outcomes
of conflict with goal to improve working conditions within an organizations. Its is mainly based
upon encouraging organizations to improve there approaches towards employees. It is one of the
most important aspect which is present within an organization making system of resolving
conflict developed within it. Through this business has been benefited as they are able to handle
conflicts very well. The aim of conflict management is fulfilled by using conflict resolution.

Conflict resolution includes aspects like reduction, elimination, or termination of all forms and
types of conflict. The resolution system has been making identification of various styles which
has been given by Thomas and Kilmann. These styles has been explained as follows:
Compromising: This style is used by many managers that makes decisions making developed
regarding extreme situations which are though to be handled. Through such style effective
strategies are prepared in order to deal with particular conflict situation. Compromising become
more important as it allows both sides to find out common grounds making problems to be
solved without any rigidity and negativity(Batsis and Villareal, 2018). This can be understood
better with the concept of negation since under it two parties come together in order to solve
particular dispute. It is used in an organization by making parties to conflict agree upon some
common grounds which is important for future growth of an organization. Collaborating: The
collaborative style of conflict management is commonly used by managers having high level of
maturity. The style contains working together in relation to problems solving issues which make
individuals meet goals. This is helpful for an organization in a way that it develops feeling of
togetherness by working together rather than competing more effectively(Wang and He, 2018).
Also through this style manager of an organization makes working together improved within
employees making task completed on time. On the other hand there can be problems which trust
each other making differences over opinion how things can be done. This helps organization
function properly in relation to conflict making positive approach develop in relation over
handling conflicts. This style has been making advantages to be attained upon all kinds of
perspective. Competing: The 'competing style' is majorly focused upon conflicts that has taken
place between two parties. This approach is used by the managers for enhancing maturity at low
level that includes winning and doing better. Under the style constant attention is paid over
conflict taking place between parties. Through the approach techniques in relation to conflicts
are developed by making close observation upon it. It mainly helps managers of an organization
to develop healthy competition within the working environment. This makes employees compete
with each other to perform better making tasks to be completed with perfection. Also with the
helps of such style managers forms innovative ideas to motivate employees. The style used by
managers within leadership helps in enhancing decision making and skills that makes loopholes
covered which lead towards creating positivity within business environment. Through this style
managers are able to deal with heavy competition that has been taking place within particular

market. Strategies in Conflict Management also includes various kind of techniques and
strategies which makes managers deal with conflict. Forcing this is an option which is likely to
make conflict become worse. Managers who uses strategies that makes issues to be solved
through ideas of conflict management. This has been developing over all aspects that has made
all kinds parties. Approach often leads hindering both sides form achieving goals and achieved.
Through agreement these conflicts are resolved in proper way. Conflict Resolution has been
solving two different ways problem-solving and win-win. These are styles which involves
working together and compromises in order to make resolving conflict issues. This resolving
conflicts issues and hand and is required for approaching goals and objectives which has resulted
in providing control in order to satisfy various aspects. Through such aspects all kinds of issues
are solved which makes goals and objectives achieved by an organization. Conflict Avoidance: It
is one of the most effective option which is used by managers for making conflict arise for
dealing with conflicts that takes place within an organisation. This helps in developing
mechanism for dealing with conflicts that has not been resolved. It makes problems solved
within an organization by using techniques leading over resolving problem which makes
organizational process run effectively. In aspects both parties are listened for making common
conclusion reached(Endalifer and Diress, 2020).
In order to develop the system of conflict management coaching techniques are used by
an organization. There are various kinds of techniques which are used and they are Listening this
is one of the most important technique which helps in making effectiveness developed with
ability to listen upon various perspectives(Russo and Lumeng, 2018). This is used by manager in
order to developed better understanding in relation to coaching by listing to perspectives of
students. This is required to be focused for understanding needs and concern which helps in
structuring coaching. Asking open-ended questions it is another aspect which is based upon
asking questions to employees in relation to there interest of employees. This is used by
managers to develop training perspective which makes employees to develop advancement.
Further, through open end questioning knowledge is developed which makes managers deal
upon various conditions related to working condition of an organization. Collaboration in this
managers is required to develop coordination which makes team management done in more
effective manner. Through such perspective relationship of employer and employee becomes
strong. Making good use of time this is used for making employees develop time management

habit making task to be completed on time. This is used for making employees responsible about
working tactics. This is an effective mechanism helping in making work done with proper
management. Further, to enhance coaching grow model is used by an organization. The GROW
model is that kind of framework which is based upon core elements through conducting coaching
sessions. It is powerful structure which makes goals regarding coaching techniques achieved in
more effective manner. Also the model has been majorly focused upon learning experience
developed through insight, making choices and pursuing goals in more effective manner. In this
success of coaching the grow model has been providing energy and investment. The Goal is the
end point, where the client wants to be. The goal has to be defined in such a way that it is very
clear to the client when they have achieved it. The current Reality is where the client is now.
What are the issues, the challenges, how far are they away from their goal. There will be
Obstacles stopping the client getting from where they are now to where they want to go. These
obstacles hinder the progress of an organization which makes goals and objectives to be
achieved. Also it makes needs of clients to be understood in more effective manner. This option
is based upon needs that has to be covered in relation to action steps making goals and objectives
accomplished put of coaching.
The model has been using various aspects which makes coaching method to be developed
within an organization(Puhl, Himmelstein and Pearl, 2020). Also helps in making enchantment
possible upon those aspects which makes goals and objectives achieved in more effective
manner. Through this model techniques of coaching are used by an organization which makes
enhancement of organizations progress possible. Through goal model all kinds of perspectives in
relation to coaching is covered in more effective manner. This model makes focus developed
upon goals which has been set by an organization achieved. Coaching is improved by enhancing
communication perspective making coaching improved in more effective manner. Through the
model an organization is able to manage conflicts which lead upon improving conflict solving
mechanism. The mode has makes employee feel motivated by improving there capabilities. Also
the model helps employees in making them feel self motivated. Through goal model employee
are able to take proper coaching sessions which makes them more aware about business
environment. Through the model employees is able to understand and develop perspective
regarding particular topic. Also this model is able to make consistency of employees improved
making an employees develop confidence within them. Also the theory has been able to convert

initial desire of employees with the intention over success. This make employees satisfaction to
be achieved which makes employees working aspirations full filled. This is one of the most
important model used for making employees aspects to be covered. As, per the model an
organizations is able to improve quality of employees by providing them practical knowledge
about the working scenario of particular organization through which improvement is done within
them.
CONCLUSION
From the above discussion it can be concluded that professional and personal
management skills are those aspects which is used in order to make organization work upon
various process related to organization. In this essay things covered is based upon conflict
management which is used by an organization for making an organization covers all kinds of
factors related to conflicts. Then another part of essay covers about coaching techniques and
grow model.

REFRENCES
Books and Journals
Luhar, S and et. al., 2020. Forecasting the prevalence of overweight and obesity in India to
2040. PloS one, 15(2), p.e0229438.
Carroll, M.D., Aoki, Y. and Freedman, D.S., 2018. Differences in obesity prevalence by
demographics and urbanization in US children and adolescents, 2013-2016. Jama, 319(23),
pp.2410-2418.
Yang, Y and et. al., 2019. The prevalence and increasing trends of overweight, general obesity,
and abdominal obesity among Chinese adults: a repeated cross-sectional study. BMC Public
Health, 19(1), pp.1-18.
Aiello, V and et. al., 2019. Gut microbiota and obesity: a role for probiotics. Nutrients, 11(11),
p.2690.
Czech, M.P., 2017. Insulin action and resistance in obesity and type 2 diabetes. Nature
medicine, 23(7), pp.804-814.
Wang, T. and He, C., 2018. Pro-inflammatory cytokines: The link between obesity and
osteoarthritis. Cytokine & growth factor reviews, 44, pp.38-50.
Batsis, J.A. and Villareal, D.T., 2018. Sarcopenic obesity in older adults: aetiology,
epidemiology and treatment strategies. Nature Reviews Endocrinology, 14(9), pp.513-537.
Russo, L. and Lumeng, C.N., 2018. Properties and functions of adipose tissue macrophages in
obesity. Immunology, 155(4), pp.407-417.
Endalifer, M.L. and Diress, G., 2020. Epidemiology, predisposing factors, biomarkers, and
prevention mechanism of obesity: a systematic review. Journal of obesity, 2020.
Puhl, R.M., Himmelstein, M.S. and Pearl, R.L., 2020. Weight stigma as a psychosocial
contributor to obesity. American Psychologist, 75(2), p.274.