Analysis of Personal and Professional Skills in Leadership Management

This report explores the significance of personal and professional skills in management, emphasizing their role in organizational success. It delves into effective communication skills, analyzing their impact on workplace behavior and highlighting different communication styles such as analytical, intuitive, functional, and personal. The report also examines negotiation and influencing skills, underscoring their importance in achieving predetermined objectives. It discusses distributive and integrative negotiation strategies and offers insights into developing effective negotiation skills. Furthermore, the report touches upon emotional intelligence and its relevance to management, emphasizing its role in stress management and effective communication. The conclusion reinforces the importance of these skills in fostering teamwork, achieving targets, and promoting overall professional development. Desklib provides access to this report and many other solved assignments for students.

Personal and
Professional Skills for
Management

Table of Contents
INTRODUCTION ..........................................................................................................................4
MAIN BODY...................................................................................................................................5
Effective communication skills and how they affect workplace behaviour................................5
Effective negotiation and influencing skills to achieve pre-determined objective ....................7
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Personal and professional skills are very important at organisational level for
management purpose. Personal skills are those skills which involves the ability to control
feelings, thoughts and actions. With support of this skill, an individual can set their independent
goals and take actions accordingly for it. These skills help an individual to follow through on the
work they are supposed to be doing and also gives strong grip over the career which eventually
leads towards more exciting opportunities(Ahmad and et.al., 2020). There are different types of
personal skills which include communication, leadership, problem-solving, time management,
flexibility and critical thinking. At professional level, professional skills are those abilities that
help an individual to succeed in their job role. It describes about the habit, ability or personality
trait that positively affect performance into the workplace. Professional skills majorly helps
people in all the job roles, work environment and industries. Having professional skills is
basically first step towards improvement and an essential feeling to foster the motivation needed
to move forward.
Under professional skills, its necessary to have specialised knowledge into particular field and
having these skills shows about maturity and dedication towards the job role. Professional skills
also help an individual to upgrade their career and enhance their abilities into professional
manner. There are different types of professional skills which include commercial awareness,
teamwork, negotiation and persuasion, perseverance, motivation and problem-
solving(Buchynska., 2021). Both professional and personal skills are important because these
skills help in terms of overall development of an individual and also gives confidence level
towards their career. The present report covers discussion about effective communication skills
and in which way they affect workplace behaviour. In addition to this, the report covers analysis
about knowledge of effective negotiation and influencing skills to achieve a pre-determined
objective.

MAIN BODY
Effective communication skills and how they affect workplace behaviour
Communication is basically the best way of transforming information from one person,
group and place to another. Every communication involves one message, sender and a recipient
as well. There are majorly two types of communication which involves verbal and non-verbal
communication. Under verbal communication, it is basically use of words to convey a message.
Example of verbal communication are conversation, speech or presentation. Under non-verbal
communication, it is the body language and everything that communicates beside the spoken
words. Example of non-verbal communication are facial expressions, gestures, eye contact etc.
These type of communication has been used at work place and class activity according to
requirement of conditions(Djurayev., 2019). As an employee of an organisation, I have used
verbal communication at workplace during the time of presentation and group discussion. I have
used non-verbal communication during meetings, interviews and casual conversations. I have
used verbal communication in class activity where I express the opinion and point of views with
support of my effective words. I have used non-verbal communication in class activity where I
show some gestures to communicate a particular message to the team members and friends as
well.
There are basically four common types of communicators which include analytical,
intuitive, functional and personal communicators. Analytical communicators are direct in terms
of nature and do not consider emotional factor as well. Intuitive communicators are concise in
terms of nature and they mostly relied on visuals for details and like having options. Functional
communicators are systematic in terms of nature and believe in structured processes(How to
Adapt to these 4 Types of Communicators in the Workplace). Personal communicators
are those who are diplomatic in terms of nature and value about people's opinions, feelings and
thoughts. At workplace mostly analytical communicators are used so that objectives and goals of
an organisation can be achieved within a period of time(Kamenova and Arkhypova., 2017).
Under this type of communication, weight age has been given more on logic rather than intuition
and also perceived as reliable and dependable.

There are basically four types of communicators which include passive, aggressive,
passive and personal communicators. Passive communication: It is that type of communication
style where individuals have developed a kind of pattern which avoid expressing their opinions
or feelings, protecting their rights and meeting their needs(Kogan and et.al., 2020). At workplace
this type of communication creates barrier in terms of expressing their own ideas and point of
views as well within a team. Aggressive communication: It is that type of communication where
individuals express their own opinions and feelings and advocate for their needs in a way that
violates the rights of others. This type of communication dominates other people point of views
in terms of communication at work place. Passive-aggressive communication: In this type of
communication style where individuals appear passive on the surface but acting in such a manner
where they act out anger in subtle, indirect and behind-the scenes way. This type of
communication affect the good communication level because the involvement of anger factor
affects the relationship among team members at professional level. Assertive communication:
This type of communication style where individuals clearly state their feelings and opinions and
firmly advocate for needs and their rights without violating the right of others.
This type of communication at work place usually do not create problems among team
members but they have to communicate in such a manner that it will not hurt others point of
views and opinions as well (Mesmer-Magnus and et.al.,2017). Basically I am an assertive
communicator where i express my point of views and ideas in such a manner that it will not hurt
someone else at work place. I communicate in such a manner because i take care about others
emotions and feelings as well. The way I communicate with other team members it affect into
positive manner to other people at organisational level. For example when I present the point of
view then I take care about the usage of words and consider everybody's emotions and feelings
as well. There are certain ways to improve communication skills which include listen in a well
mannered way, to the point, body language, know the listener and always assertive in terms of
nature.
Good communication level contribute in terms of building strong bond among team
members and can also execute targets within a set period of time without any confusion. Due to

good communication level, the team members contribute to each other and perform in a
collaborative manner.
There are certain barriers to effective communication which include dissatisfaction,
inability to listen to others, lack of transparency and trust. In addition to this, conflicts in the
work place, communication styles and cultural differences. At organisational level, I am unable
to listen to others and this has happened due to reason of lack in terms of patience level. This is
the main barrier due to which I feel lack in terms of good communication level at organisational
level. This barrier I can resolve through having patience and by practising for listening point of
views of other people(Neghavati., 2016). Emotional intelligence is the ability to understand,
manage and use their own emotions into positive manner for releasing stress and communicate
into effective manner. It is used in terms of giving gratitude, managing stress level, communicate
with awareness and also encourage criticism as well. As a manager, I have to deal with number
of people and also have responsibility to handle a team into effective manner. For handling such
a high level of stress, I treat each and every employee into positive manner and in the pressure
conditions I allow team members to share their problems with each other so that results can be
achieved into positive spectrum. By giving them freedom towards their way of working also help
in terms of reducing stress level. I also ensure that every employee work with their full potential
so that objectives can be achieved within a time frame.
Effective negotiation and influencing skills to achieve pre-determined objective
Negotiation is basically a dialogue between two or more people and parties which is
intended towards reaching to a beneficial outcome. It is a kind of strategic discussion which
resolves an issue in a way that both parties find it acceptable(What is negotiation). There are
different types of negotiation which include distributive and integrative negotiation. A
distributive negotiation is a situation where objectives or interests of the parties are the same and
are mutually exclusive as well. These situations are mainly characterised by fixed amount of
resources(What is distributive negotiation).An integrative negotiation basically involves a
scenario where the objectives or interests of each negotiator is not mutually exclusive. This type
of negotiation contain more than one objective or interest(What is an integrative negotiation).

I have been involved in a negotiation in the past where I need approval for the project
from my manager but he did not agree on those terms and conditions(Smith., 2016). I have tried
to convince him by giving valid reasons and solid facts for the approval of project. My
counterpart is not convince with my point of views but I have tried to convince the manager
through my consistent efforts and good communication level as well. The way I communicate
with manager and usage of words and conclusive parameter are the major factors for successful
negotiation. The consistent effort and convincing power has helped in terms of wining the
negotiation into positive manner. There are certain basic skills which are required to acquire into
positive manner(Simões., 2020). It includes effective verbal communication, listening, reducing
misunderstanding, problem solving, decision making, assertiveness and dealing with difficult
situations. When I was involved in a group activity where I participate in a group discussion. In
this group discussion, I need good communication skills so that I can actively present my point
of views during this discussion. Due to good communication skills, I can successfully participate
in this group discussion.
Personal influence is basically the power of individuals to control and sway the
purchasing decisions of others(Personal influence). This influence can be in the form of internal
and external. External personal influence basically involves interaction between two or more
people and internal personal influence occurs when decisions are influenced by mental processes
that they have to do with other people or groups. There are certain skills to develop to influence
the behaviours of others at workplace. Communication skill is one of the important skill to
influence the behaviour of others. At workplace an individual should have good convincing
power so that they can influence other people into positive manner(Sytnyk., 2021). At
organisational level, when I have to bring change for the benefit of organisation I used my strong
communication skills. The change is with respect to long working hours of an organisation.
I convince all the employees and make understand other people about importance of this
change. I tried to inform and change their point of views about long working hours. I convey
them by working for longer duration every employee get an opportunity to learn new things and
also get an extra pay for it as well. In this way, with my strong communication skills and
convincing power I tried to change everybody's point of views in this particular context.

CONCLUSION
The above stated report concludes that personal and professional skills plays a very
important role at management level. It has been concluded that effective communication skills is
very important while working within a team and it also influence the behaviour of people into
positive spectrum. These communication skills act as support system in work place and class
activity. It has been determined that there are different types of communicators which includes
analytical, functional, intuitive and personal communicators. It has been analysed that analytical
communicator is mostly used at work place. The type of communication also affect the
behaviour of other people at work place. There are certain skills which are required to develop an
effective communication. Communication skills helps in terms of building strong relationship
with other team members.
There are some barriers of effective communication which create hindrance in terms of
achieving overall objective of an organisation. It has been determined that emotional intelligence
plays an important role in terms of affecting workplace behaviour into positive spectrum. At
organisational level, there are certain kinds of negotiation which create problems in terms of
achieving goals within a period of time. There are certain negotiation skills which are required at
workplace to win any kind of situation and challenge. For this purpose, it is required that there
should be proper communication skills so that an individual can easily express their point of
views.

REFERENCES
Books and Journals
Ahmad and et.al., 2020. Information professionals' soft skills status and barriers in its
development: a mixed method study. Library Management.
Buchynska, T., 2021, March. SOFT SKILLS FOR THE 21ST CENTURY EMPLOYMENT.
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and practice», March 19–20, 2021, Rome, Italy. 147 p. (p. 23).
Djurayev, B. T., 2019. PROSPECTIVE WAYS OF IMPROVING CADET LEADER
DEVELOPING SKILLS IN DEFENSE SYSTEM OF UZBEKISTAN. Theoretical &
Applied Science, (8), pp.37-43.
Kamenova, D. and Arkhypova, S., 2017. “SOFT” SKILLS DEVELOPMENT OF YOUNG
ENTREPRENEURS THROUGH EDUCATIONAL-TRAINING
ENTERPRISES. Bulletin of the Cherkasy Bohdan Khmelnytsky National University.
Series" Pedagogical Sciences", (2).
Kogan and et.al., 2020. Orthopaedic education during the COVID-19 pandemic. The Journal of
the American Academy of Orthopaedic Surgeons.
Mesmer-Magnus and et.al ., 2017. Trait mindfulness at work: A meta-analysis of the personal
and professional correlates of trait mindfulness. Human Performance, 30(2-3), pp.79-
98.
Neghavati, A., 2016. Core skills training in a teacher training programme. Procedia-Social and
Behavioral Sciences, 232, pp.617-622.
Smith, A., 2016. Experiential learning. Edward Elgar Publishing Limited.
Simões, A., 2020, November. PREPARING STUDENTS FOR THE GLOBAL WORKPLACE:
CLASSROOM STRATEGIES FOR DEVELOPING ENGLISH AND
INTERCULTURAL COMMUNICATION SKILLS. In Proceedings of ICERI2020
Conference (Vol. 9, p. 10th).
Sytnyk, О., 2021. TEAM SKILLS AS A REQUEST FOR THE RESULTS OF PROFESSIONAL
TRAINING OF JOURNALISTS. 12February, 2021, p.14.
Online
How to Adapt to these 4 Types of Communicators in the
Workplace,2021[Online]Available through:<https://blog.rgbsi.com/how-to-adapt-to-
these-4-types-of-communicators-in-the-workplace/>
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through:<https://www.skillsyouneed.com/ips/negotiation.html/>
What is distributive negotiation,2021[Online]Available
through:<https://thebusinessprofessor.com/en_US/communications-negotiations/
distributive-negotiation/>
What is an integrative negotiation,2021[Online]Available
through:<https://thebusinessprofessor.com/en_US/communications-negotiations/what-
is-an-integrative-negotiation/>

Personal influence,2021[Online]Available
through:<https://www.allbusiness.com/barrons_dictionary/dictionary-personal-
influence-4963728-1.html/>